Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi!

    I don't have any JS errors, but the calendar still doesn't show, but booking form is visible!

    I only have on theme on the server and one plugin activated which is Booking Calendar. What else could be the problem?

    • Hello Dennis,
      Please send the link to your page with booking form, so then I can check it and try to help for fixing this issue.

        • it seems to work in other themes.. only not the one i've made my self.. I'm i missing some code in the theme templates?

          • Please check the header.php file from your actual theme.

            this file have to have this code:

            <?php wp_head(); ?>

            bofore this:

            </head>

            Its standard rule for the themes.

            • Lovely! Forgot that snippet of code!

              Works nice now, time to upgrade to premium!

              thanks!

  2. I have version 3.0 standard installed (although I have the same problem with 2.9) each time to press the button to send the booking a message pops up saying 404 error.
    What page is it looking for that it can't find?

    • Hello,
      Please send the link to your page with booking form, so then I can check it and try to help for fixing this issue.

  3. Updates: I see there is 1 full year of free updates with purchase. What is the cost of the updates following? Full price for each edition?

    • After one year of usage paid version of plugin, if you want to get updates for the next year its will cost 50% from original cost.

  4. Email notifications - doesn't seem to work with the free version!!
    Anyone else having trouble with this?

    Thanks
    V

    • Hello,

      Please recheck this points according emails:

      1) Please check firstly the spam folder.

      2) Also check that at the general booking settings page and at the
      email settings page was set correctly emails contacts.

      3) After check that at email settings pagev(if you use paid vesion)
      was checked at top right side of each section the option for sending
      emails.

      4) Also check that your php mail function is working. For this go to
      the login page and try to retry the password, then check if you
      receved email or not.

      5) Finally if it's will not help try to change email at the general
      booking settings page to wordpress@server.com , where server.com -
      your server.  Here is more detail info about is issue
      https://wordpress.org/support/topic/your-host-may-have-disabled-the-mail-function

      If you will have any other questions, please fill free to contact me.

      Regards.

  5. I bought the Premium version, installed the calendar, but nothing shows up when I insert the short code.
    The Resources page appears to possibly be broken, when I try to add anything it reads
    "Error during adding new booking resource into DB
    [F:/wpdev-pro.php|L:678|V:9.Premium.SingleSite.3.0|DB:Table presg0_golf.wp_bookingtypes doesnt exist]"

    Help!

    • Can I reinstall or will my One-Time-Use code already be used up?

      • Hello Kento
        That mesaage is mean that installation was not correct or successfull.
        So please open the WordPress plugins menu. Click at the deactivate link of the booking calendar. Wait for message that plugin is deactivated successfully.
        After press the activate link. Wait for message that plugin is activated successfully (important !).

        • Worked!
          Thank you for the quick response! Your Support is GREAT!!!!

  6. Calendar not shown. JS error only in Booking Calendar

    var wpdev_bk_today = new Array( parseInt(2011), parseInt(08), parseInt(23), parseInt(19), parseInt(06) );

    parseInt(08) 08 is not a valid octal number. Seems like this won't work in August or September. Any suggestions?

    • Hello Patrick,
      thank you for this notice. Its seems that its appear in some php configuration. So for fixing this issue you need to open the file booking/lib/wpdev-booking-calss.php file
      find this line:
      var wpdev_bk_today = new Array( parseInt(<?php echo date_i18n('Y') .'), parseInt('. date_i18n('m').'), parseInt('. date_i18n('d').'), parseInt('. date_i18n('H').'), parseInt('. date_i18n('i') ; ?>) );
      and replace it to this one
      var wpdev_bk_today = new Array( parseInt(<?php echo intval(date_i18n('Y')) .'), parseInt('. intval(date_i18n('m')).'), parseInt('. intval(date_i18n('d')).'), parseInt('. intval(date_i18n('H')).'), parseInt('. intval(date_i18n('i')) ; ?>) );

      This issue will be already fixed in next update.
      Thank you.

    • Hello Mark,
      The admin can cancel specific booking at the Booking admin menu page. You need to make selected the specific booking (by checking the checkbox at the left side of resrvation) and then press at Cancel button, below the booking table.

      At the Paid versions of Booking Calendar is possible to cacel the resrvation also for the visitor, who is made this resrvation. He can receive the link for the cancellation of resrvation in email after resrvation is done by him. These feature is requre configuration of booking system.
      1) You need to create the page with this shortcode: [bookingedit]
      2) Save the link to that page in the field "URL for booking editing" at the general booking settings page
      3) Insert into the email tempates at the email booking settings page the shortcode for the link of booking cancellation.

  8. I have installed Hotel edition plugin in my wordpress website , but when I click on any of three links Booking,Add Booking and settings it shows me a page with text "You do not have sufficient permissions to access this page." why is that? Do i need to change something in database to make it work?

    • Hello Eric,
      Probably you are try to access to these pages logged in as not admin user.
      So firstly login as admin user, then open the Booking > Settings page and atthe right side at "User permission" section set the appropriate permissions for these pages. Save the settings.
      After this you can log in as a previos user and test it again.

      • Hi admin,
        I am having the same issue as Eric.. I can define settings for the plugin via the settings option in the Installed Plugins area, but when I try to access settings from the plug-in's added area, I get the same “You do not have sufficient permissions to access this page.”
        I'm also using the hotel edition.

        Thanks,
        Brian

        • Hello Brian,
          Please also reply to that email with order number of purchasing the booking calendar, and link to the your site.

  9. No actually problem is with URL "admin.php?page=BookingCalendarPro/wpdev-booking.phpwpdev-booking-reservation" in this if i add %20 in BookingCalendarPro it starts working like this "Booking%20Calendar%20Pro".I dont know to solve this so that i dont have to manually edit the url

    • Hello Eric,
      Please send to this email info @ onlinebookingcalendar.com your order number of purchasing booking calendar with this description.
      So then we will help in fixing this issue.
      Regards.

  10. Hi
    I want to give access to someone for booking, add booking and the ability to cancel bookings only. Which levels can I assign for those abilities?

    Thanks.
    Alena

    • Hello Alena,
      if you are mean the posibility of some user to log in into the admin panel and have access only to the "Booking" and "Add booking" menu page,
      so then you are need to check the access level of that user firstly.
      And then at the general booking settings page at right side of page set same access level to these 2 pages.