Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I wondered if there is a setting that makes the confirmation disappear. The confirmation stays on the page for only a short time and then just disappears.

    • Hello,
      You can find this settings at the general booking settings page. You need to expand this settings "Show settings of thank you message", so then you can set time of showing "Thank you message".

  2. Hi admin

    Is it at all possible to amend the settings so the auto response email that is sent when a booking is confirmed shows my email address rather than from (unknown sender)? I just have the free wp plug in.
    Thanks
    Brian B

    • Hello,
      You need to configure it at the general booking settings page at field "Admin email", it's at top of page.
      You need to set your email in format like this: "Email title"

      • Hi,

        Thanks for the response. I have amended it in the Main settings - Admin email part. I've put the name of the email address that I want to show on the response, using the format required, but it just comes through as "wordpress" and is directed straight into spam mail. Any ideas?
        Thanks

        • Hello,
          its possible that some other plugin or wordpress configuration is remove the email name. So Please try to deactivate the other plugins, relative to the emails and test it again, or check the wordpress configuration. Try to chnage the description of general email (admin email ) in wordpress.
          According marking these emails as a spam, its very depend from what email sender you are set and what email system dod you use for receiving it. Its not configuration of plugin but more email server/system.

  3. Hi, would you have a version where the functionality would be the same as of the free (standard) version but it would add the possibility to book specific time? If so, how much would that be? I don't really need online payments or more than one 'resources' and all the other stuff but having the option to book specific time is essential to my needs.
    Thanks very much.
    David.

    • Hello David,
      The possibility to book for specific time is exist only in Premium or Premium Plus versions.
      So you need to purchase one of this versions to have this functionality.

      • I'm afraid I'm not going to spend almost 180 bucks for what I need is in the standard edition for free + the one extra thing I could use (specific time bookings). But thanks for your reply, I appreciate you got back to me this quickly 🙂
        David.

  4. Hi,

    I've searched all the 18 pages of support section, but I can't find a solution. (Would please make this section searchable?)

    I'm trying to include a hidden check-out time, to force client to leave at 11 am. How do I do that ? I dont want then to choose the check out time. Second question, I'm having issue with the "bubble tip" showing when I hover a date. The bubble is shown 100 pixel above the calendar. Check this out: The 4th september http://www.bellerivemontreal.com/appartements/appartement-3/ when I hover the date, the bubble is shown not at the right place. It was working last month...though.

    Thank you mate,

    • Just to make things clear. I want client to choose a start time ( i've used the select starttime) but I dont want them to choose the end time, it will be the same for everyone. Using the check box "Check this if you want to use a part of the day (not full day) at start and end day of selection range . It will overwrite start time and end time from from customization." ... I have to define both start and end. And I dont want that

      • Hello Ariles,
        please use this code inside of Booking > Settings > Fields page for the customization of end time, which is not visible for the visitors:
        <div style="display:none;" >[select endtime "20:00"]</div>

    • Hello,
      according tooltip: the issue in positioning of parent html elements.
      You need to chnage the position selector in CSS file https://bellerivemontreal.com/wp-content/themes/welcome_inn/style.css?v=3
      for 2 elemnts with CLASS container_24 and container from relative to inherit.
      .container { margin: 0 auto; position: relative; width: 960px; z-index: 0; }

      and

      .container_24 { margin-left: auto; margin-right: auto; position: relative; top: -50px; width: 960px; }

      But this chnages will impact to some elements of your theme, also. So you will need to make some additional configuration of theme also.

      • I unfortunatly can't change those attributs. I've tried all sort of things, but I can't figure out how to handle those changes on my theme. All the theme is based on that. Is there a way to solve this in Booking System css instead ?

        Thanks for your support

        • Ok, please do not made any previos modification in CSS. Instead of previos modification, please make this modification.
          Please open the booking/include/wpdev-premium.php file
          find this functiona declaration: wpdev_booking_form($my_form, $bk_type)
          then inside of this function, replace this code:
          $my_form .= '<div class="tooltips" id="demotip'.$bk_type.'"> '. $bk_type .' </div> ';
          to this:
          $my_form .= '<script type="text/javascript">'; $my_form .= ' jWPDev(document).ready( function(){ '; $my_form .= ' jWPDev("body").append( "<div class=\"tooltips\" id=\"demotip'.$bk_type.'\"> '. $bk_type .' </div> " ); '; $my_form .= ' });'; $my_form .= '</script>';

          Its have to fx this issue, also this fix will be already exist at next update.

          • Made the modifications and the bubble disappears. You can follow the link above and see it by yourself.

            • You are had javascript error, because of wrong pasting previous code into the php file (there is exist some hidden characters, which is generate this issue):
              Error: unterminated string literal
              Source: https://bellerivemontreal.com/appartements/appartement-3/
              line: 479, symbol: 61
              Source: jWPDev(document).ready( function(){ jWPDev("body").append( "

              So please copy this code into the clipboard.
              $my_form .= '<script type="text/javascript">'; $my_form .= ' jWPDev(document).ready( function(){ '; $my_form .= ' jWPDev("body").append("<div class=\"tooltips\" id=\"demotip'.$bk_type.'\"> '. $bk_type .' </div> "); '; $my_form .= ' });'; $my_form .= '</script>';
              then create some simple TXT document. Paste this code into content of that document then again copy that content from document to the clipboard and after this replace the previos code in php file to this one.
              Than make test, you have not to have any JavaScript errors after this.

              • I still have 2 errors ( I am using the chrome debugger extension)

                The first one is in this line :/appartements/appartement-1/:494
                jWPDev(document).ready( function(){
                Uncaught SyntaxError: Unexpected token /

                The second one : /appartements/appartement-1/:536Uncaught SyntaxError: Unexpected token )

                jWPDev(document).ready( function()){ jWPDev("body").append("

                4

                • Hello Ariles,
                  you are still have an errors of inserting thouse code into the php file,
                  right now you are have this code:

                  <p><script type="text/javascript"> jWPDev(document).ready( function()<strong>)</strong>{ jWPDev("body").append(" <div class=\"tooltips\" id=\"demotip5\"> 5 </div> <strong><p></strong> "); });</script></p>

                  Here is 2 items which is not have to be there. In first line there is one additional ")" - its marked bold, and at last line this: <p>

                  So please, recheck, that you code will be exactly, as it is (I am reduced it to one line):

                  $my_form .= '<script type="text/javascript"> jWPDev(document).ready( function(){ jWPDev("body").append("<div class=\"tooltips\" id=\"demotip'.$bk_type.'\"> '. $bk_type .' </div> "); '; }); </script>';

  5. Hi admin,

    I'm currently using the Hotel edition. The problem I'm having is linking the filters I've set up to the Course I'm offering.

    So for example I have 'Course A' with 10 available spots (working) and a 'Filter A' set up on all days of the week only on the 5th, 6th & 7th September, 2011. Right now, my calendar is showing every day of every month as available.

    I basically only want the 5th, 6th, 7th September, 2011 to be available and the customer to be able to pick one of those days.

    Please reply quickly.

    Thanks!

    • Hello Gahan,
      you are defined the season filter, its good, but its only the definition of days.
      Now you need to set these days from your filter as availbale and all other days as unavailbale for your booking resource.
      You can make it at the Booking > Settings > Cost and availability page

      • Thank you admin! Such a simple thing yet I couldn't find it!

        Your support is great! Thanks again!

    • Please read the comment in previous question, there is description about it.

  6. Hi,

    I'm using the premium black template for the booking system and I would like to change the image background (the clock) when a date is partially booked. " url("../../img/clock_fill.png") no-repeat scroll 100% 100% #555 !important"

    Is there any way to use 2 different image background? One for the check-in date...and one for the check-out date. If I book from the 5 to 15 .... the "5" will have "a.png" and the five "b.png"? I can code php, don't hesitate to show me lines to modify if needed.

    Thank you.

    • Hello,
      sorry, right now its is not supported yet.
      But I will add this item to todo list to have it at future updates.

      • Can you tell me in wich file do you generate the partially booked days? wpdev.bk Javascript? I'll try to figure this out by myself.
        (in di
        Many users complains about the ambiguity of the "partially booked days" ... Having the half day option (in diagonal ) is a must. The next update will go out soon?

        • Yes, its inside of ../booking/js/wpdev.bk.js file.
          Inside content of this function: applyCSStoDays.
          You need to find these 2 lines:
          time_return_value = [true, 'cal4date-' + class_day +' date2approve timespartly']; // Times
          and
          time_return_value = [true, 'cal4date-' + class_day +' date_approved timespartly']; // Times
          which is set the partially booked days in calendar.
          Please note there is not so simple, because right now is not possible to check, where is check in and where is check out date. So its main problem in this configuration. Its will be fixed in future updates.

          The next update will have many new/improved items and huge redevelopment of system, so I can not say right now the exact date of update, but its will be not early then at the end of September.

  7. Hello, Do your calendars allow for space-limited bookings? That is, up to six people for an event?

    • Hello.
      This fuctionality is exist at the Booking Calendar Hotel Edition version, where is possible to make several resrvations per specific date(s) by visitors. At this version is possible to set capacity of the booking resource, so date(s) in calendar will be availbale untill number of resrvations for these date(s) is less then capcity. When number of resrvation will be equal to cpacity per specific dates, these dates become unavailbale for the visitors.

      You can test Booking Calendar Hotel Edtition live demo at this page https://onlinebookingcalendar.com/demo/

      You can check fetures for each version of Booking Calendar at this page https://onlinebookingcalendar.com/features/

  8. Hello,

    I'm interested in using your plugin but after testing the free version i have two questions :

    1) After a visitor books a certain day, is it possible to keep that pending day available (to other front end users) until the reservation is approved ?
    Because if some silly visitor books random dates, those dates will appear to be unavailable when in fact they are.

    2) is it possible to have email notifications whenever a visitor books ?

    Thank you

    • Hello,
      1) right now at current version is not possible to leave the pending days as available, it's will be available at future updates. But at the Booking Calendar Hotel Edition version, is possible to make several reservations per specific date(s) by visitors. At this version is possible to set capacity of the booking resource, so date(s) in calendar will be availbale untill number of resrvations for these date(s) is less then capcity. When number of reservation will be equal to cpacity per specific dates, these dates become unavailbale for the visitors.

      2) you can have email notification even in free version. At paid version you can customize the emailmtemplates in addition. So for fixing issue with email, please recheck these points.

      1) Please check firstly the spam folder.

      2) Also check that at the general booking settings page and at the email settings page was set correctly emails contacts.

      3) After check that at email settings page (if you use paid vesion) was checked at top right side of each section the option for sending emails.

      4) Also check that your php mail function is working. For this go to the login page and try to retry the password, then check if you receved email or not.

      5) Finally if it's will not help try to change email at the general
      booking settings page to wordpress@server.com , where server.com -
      your server.  Here is more detail info about is issue
      https://wordpress.org/support/topic/your-host-may-have-disabled-the-mail-function

  9. The plugin generated 712 characters of unexpected output during activation. If you notice “headers already sent” messages, problems with syndication feeds or other issues, try deactivating or removing this plugin.

    Im seeing that error after activating

    • Is the plugin activated ? If you are see the plugins "Booking" menu, so then try to make configuration of plugin and test it.
      This issue can appear, when is exist some conflict with other plugins, or you are use php4 not php5 version at your site, or when set some limitation in server configuration at your site.
      So please try to test the plugin, if it's activated.