Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,

    two questions. Is there a way to try out your plugin on my clients website? WE would go for the "hotel" version but we´re not sure if it will met the requirements when it comes to be displayed on the site. Is there something like a license that expires after 2 weeks or so? I´m afraid that´s the only option for us.

    secondly. What happens after the one year of updates? What happens if the plugin stops working with a future wordpress update? Are we supposed to buy the plugin again?

    thanks

    • Hello Mito
      1) Sorry, right now we are do not have any trials of paid versions. You can test and configure the any paid version at live demos.
      You can also get and install the free version at your site to test basic functionality.

      2) After you are made purchase the some version of Booking Calendar, you can request a free updates of your version by email, when these updates are read during one year after purchasing. If you will need to get the updates for the next year it's will cost 50% from the original cost of your version.

  2. What does visitors drop-down-field do in booking form?does that specify how many room a user wants to avail?

    • Hello Inder.
      Inside of the Booking Calendar Hotel Edition version this field ( [select visitors "1" "2" "3" "4"] ) can specify, how many booking resources (rooms) have to be reserved during one reservation. But at this version you are need to set checked this option: "Visitors number apply to capacity" at the general booking setting page.
      At other versions of Booking Calendar that selectbox, is just record the selected option into the DB.

      • Yes i Uses that option in Hotel edition.but when user chooses a date in calender and than chooses rooms [1,2,3,4] option from drop-down the plugin should change the cost just because user has selected "2" from drop-down that means two rooms,but that doesnot happens.The prices remain same that were calculated earlier.why is so?

        • You can set additional cost per selection of some options inside of selectbox or checkbox selection at the Booking > Settings > Payment page at advanced cost management section.
          But please note, this option is only add some additional cost to the final cost.
          If you have the selectbox selection like this [select rooms "1" "2" "3" "4"], this option just will be recorded to the DB, and if you configure the additionl cost will apply to the cost. But the resrvations of resource will be the same as in normal way.
          Its mean that during reservation process, the posibility to reserve several booking resources at one time (if parent resource have some capacity), is possible only using this shortcode: [select visitors "1" "2" "3" "4" "5"].

          • Hi Admin,

            I did the same and now its working,when I select from drop-down of [select rooms"1" "2" "3" "4"] the cost recalculates but it doesnot shows up till I submit the form,once I submit the form It shows the actual cost with paypal pay button.why it doesnot shows the actual cost at the time selcting rooms from dropdown?

            • Can you send the link to the page with booking form, so I will recheck it. then its become more clear about it?
              Thank you.

              • I am trying it on localhost means local computer......can you give me any link where this feature is implemented so that i can check whats going wrong in mine?

                • You can test it at live demo of your version.
                  If you are still will have a problems, please send the screenshots with your configuration settings and screenshot of issue to this email info @ onlinebookingcalendar.com

  3. I need to show user resources/Hotel rooms on basis of his date selection in calender .Is thr any query for that ?

    • Hello Asha,
      I am not clearly understand how you are want to display rooms. Can you send some picture to the info @ onlinebookingcalendar.com email with this description ?
      But probabaly, if you need to show the calendar in some different format, then its now, its will not supported.

  4. Hello,
    I would like to add a space in between the calanders, currently im displaying 2 side by side but the gap between them if very small. Please let me know where i can change this. im using the $175 version.

    Regards

    • Hello Jon,
      can you send the link to the page with booking form, where you want to add this extra space and picture, where exactly you need to add this space to this email info @ onlinebookingcalendar.com ?

  5. Does your plugin support cancellation of booking and refunding the amount to user?

    • Hello Asha,
      the plugin is support cancellation of bookins but not support the refunding the payed cost, this process, you are need todo manyally from payment system.
      According cancellation process, you can insert into the email templates, which are sending to the visitors the link for the posibility to cancel their booking.
      You are need to make these steps:
      1) create new page or post with this shortcode inside of content: [bookingedit]
      2) save the link to this page at the general booking settings page to the field "URL for booking edit:"
      3) Recheck that at the email templates at the Booking > Settings > Email page was shortcode for inserting link for booking cancelation: [visitorbookingcancelurl]
      4) You can test it for all new reservations.

      • Bingo!!It works.I just need to add a function in php file that would be called after the code of cancellation runs which will do all steps for refund process. could you tell me which place in PHP file cancellation code lies so that i can add my function call there?

        • You can insert your code inside of the ../booking/lib/wpdev-booking-ajax.php file,
          under this line:
          sendDeclineEmails($approved_id_str, $is_send_emeils,$denyreason);
          Please note, if you will modify the source code of the Booking Calendar, we will not guarnteed the correct work of plugin and do not support it.

  6. Can we filter the calendar on basis of resource selected in drop-down.By resource i meant hotel room types.

    • Hello Ria,
      i am not clarly understand what you are exactly mean, but probabaly you are need to have posibility to select the booking resource (booking form) using the selectbox at some page.
      If its right so then you are need to check this.
      If you are mean something else, please explain it more detail.

      • yes you are right......i have three different rooms A,B and C. I have two rooms available in each category(A,B,C).I want user to select from dropdown of A,B,C not A,A1,B,B1,C,C1 and then shows the form for that type room only.Your plugin creates names like A and A1 if I add more number of rooms in that category and shows A and A1 instead of just A which is category.How do I use https://onlinebookingcalendar.com/faq/#faq-selection-by-selectbox so that dropdown just shows the parent rooms not the child rooms?

        • You can chnage the names of the booking resources at the Booking > Resource page.
          According script for showing, only the "parent" resources:
          <?php if ( strpos($_SERVER['REQUEST_URI'],'/boooking/') !==false ) { ?> <label for="calendar_type">Type of booking:</label> <select name="active_booking_form" onchange="jWPDev('.bk_forms').css('display', 'none'); document.getElementById(this.value).style.display='block';" > <option selected="selected" value="select">Please Select</option> <?php global $wpdb; $types_list = $wpdb->get_results( "SELECT booking_type_id as id, title FROM ".$wpdb->prefix ."bookingtypes WHERE parent = 0" ); foreach ($types_list as $tl) { ?> <option value="<?php echo $tl->id; ?>"><?php echo $tl->title; ?></option> <?php } ?> </select> <?php foreach ($types_list as $tl) { ?> <div class="bk_forms" id="<?php echo $tl->id; ?>" style="display: none;"><?php do_action('wpdev_bk_add_form', $tl->id, 1); ?></div> <?php } ?> <?php } ?>

  7. Hello,

    Great job with this extension. I have just uploaded the new version as I upgraded WP/ However I am getting this error when I try to send the booking.

    Book now

    >>
    September 2011
    Su Mo Tu We Th Fr Sa
    1 2 3
    4 5 6 7 8 9 10
    11 12 13 14 15 16 17
    18 19 20 21 22 23 24
    25 26 27 28 29 30

    First Name (required):

    Last Name (required):

    Email (required):

    Phone:

    Details:

    Error during inserting into BD
    [F:/wpdev-booking-ajax.php|L:322|V:3.0|DB:Unknown column modification_date in field list]

    If you could help please, that will be great.

    Thanks

    • Hello,
      this error is appear because of incorrect update.
      So please, firstly open the Booking > Settings page, and check that option "Delete booking data during uninstall" was UNCHECKED. Its will save your booking data during deactivaion of plugin.
      Then open the WordPress plugins menu and press on "deactivate" link near the Booking calendar plugin. Wait for message that plugin is deactivated successfuly.
      After this click on "activate" link of the Booking calendar plugin. Wait for message that plugin is activated successfuly (IMPORTANT !!!).
      Then test it again.

  8. How can change the look and feel of the form?I mean to say the input fields are generated by PHP code and suppose if I want to increase the Size of some input field like Address field how can i do this?

    • Hello Ria,
      You can customize it by editing the style of these elements in this CSS file ../booking/CSS/client.CSS

  9. I can't get the calendar to show on the booking? Everything else in the form shows except that.

    • Hello Josh,
      the reason, why the calendar is not showing but the booking form is visible, is because at your page is exist some JavaScript error(s).
      Here is more detail info about it: https://onlinebookingcalendar.com/faq/#faq-14
      Please fix the JavaScript errors and calendar have to show up.
      Regards.

  10. is there anyway user can book on the same date?
    sample user 1 selected sept-25-28, 2011 then another user want to book on sept 25-27(28), 2011?
    i tried it!, but after clicking the submit button dates which are selected become unclickable..

    help..?

    • Hello Mike,
      This feature is exist at Booking Calendar Hotel Edition version, where is possible to make several resrvations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be availbale untill number of resrvations is less then capacity of the booking resource. But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in DB, but not play any logic in resrvation). You can test Booking Calendar Hotel Edition live demo at this page https://onlinebookingcalendar.com/demo/