Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi there,

    I need to insert the value into the inputs and textareas of the form, where can I find the file to edit? It's driving me crazy.

    Really appreciate any help.

    Many thanks,
    Jeff

    • Hello Jeff,
      if you are use the free version of Booking Calendar, so then you can find the booking form customization at the /booking/lib/wpdev-booking-class.php file inside of the function get_booking_form($my_boook_type).
      If you are use the paid version, so then you can make the customization of the Booking fields at the Booking > Settings > Fields page at top form.
      Kind regards.

  2. I am working with the Premium Plus demo, and it is not working for creating new filters for unavailable days. I try to create a filter to say unavailable on October 24, 28, and 31, but in the filter list it just states "no days", and when you go to add a booking, no calendar appears at all. Is there a fix for this?

  3. Dear Support

    Following your explanation:
    Together 3 days cost = 20 for all days
    Together 5 days cost = 70 for all days
    Together 7 days cost = 70 for all days
    So, this configuration is not based on selected days of week, but on the selection of number of days:
    1st option for the Fri-Sun
    2nd for the Mon-Fri
    and 3rd for the Mon-Sun....
    ---------------------------------------------+
    Can we enforce then following your advise that 1st option is Fri-Sun and 2nd is Mon-Fri?
    Won't there be an option for visitor to book Tue-Sat or Wedn-Sun by mistake?

    Thanks!

    • Sorry, right now it's not possible at current version. I will add this item to todo list to have it at some future updates.
      Kind regards.

      • It is possible to configure a specific day of a week using Season filter under 'Cost and availability' > Cost of selected days and then add 'together' for a specific pre-sent 'Season filter'. But we are able to do this only on your demo (9.Premium.Plus.SingleSite.3.0).

        In our version (Version release date: 11.05.2011 9.Premium.Plus.2.8) there is no 'Season filter' when going to 'Cost and availability' > Cost of selected days and then add 'together' for a specific pre-sent 'Season filter'.

        Please advise, if this is because of version difference or something different? I can send a screenshot if needed of what is 'missing' on the screen in our version.

        Thanks

        • You are used the old version. The link for downloading new update is sent to your email.
          But this update is still can not solve the items, like in your description. Sorry.
          Kind regards.

  4. I am trying to change my settings for this feature to only show two months at a time on the page. Currently it shows three and the third month is pushing into my right side widgets area, making the page look glitchy. To see this problem please visit:
    https://otteronarock.com/card-readings/

    I am wondering if someone can help me change the view from three to two months so that it doesn't run over into the side widget area. Where are the settings for how many months are viewed?

    Thanks for a great feature in all other regards!

    • Hello Jessica,
      please open this page https://otteronarock.com/card-readings/ for editing,
      then remove the booking shortcode from the content,
      after press on booking (with calendar icon) button at edit toolbar,
      then at the popup configuration dialog select the number of showing months as 2, select other parameters and make insertion of booking shortcode into the page.
      Update the page and make tests.

  5. Hello,
    I almost finish my website and I tranfert it in a production server ... Since I have a trouble with the "book" button in the result search cause the button keep pointing at the old adress ... I empty the cache in the Reservation > parametre > search, but nothing, I empty my brower also but nothing works ! Thank you a lot ...

    • Hello Corinne,
      you are need to recheck that you are have correct site at the general settings page at WordPress menu (not old).
      And you are need to recheck, using phpMyAdmin tool, or some other in your DB, that all posts and pages, have the correct guid field in wp_posts table (its have not to be relative to the old site).
      After this you can clear the search cache again, like in your description and then test it.

    • Hello,
      Right now at the Calendar is limitation for maximum 50 days selection ,but you can change it at the booking/lib/wpdev-booking-class.php file at this code:
                         
      var multiple_day_selections = 50;

      to your value.

  7. Hi, I am using Premium Plus on my test site at https://ozibiz.com.au/aaa/petfriendlyholidayhouses/book-holiday-house-accommodation/
    I have 4 booking resources/houses and I would like the user to be able to click a Booking resource selection: drop down at the top of the page and the calendar and form be updated with the resource. As you will see on the page, I have tried to follow some of the instructions as above but its not working?

    So I would like in order of
    1. Booking Source Calendar and then
    2. The calendar (changes depending on 1 above) then
    3. The form (changes depending on 1 above)

    Is this possible? or if not, what is the best way to set this up?

    Thanks Kim

  8. I still have the free version for testing, and I wondered if the post page that I made with tabs ( [tabs...]) will collide with the Booking Calendar tags.
    When I insert the Booking Calendar in a post page by clicking on the icon in the editor - I get this message:
    "Booking calendar for this booking resource are already at the page"

    Or will I get the calendar when I upgrade to the premium version?
    Thanks

    • You are get this message, because free version is support only 1 bookimg resource.
      At the paid versions are support several booking resources , so you can insert booking forms for different resources and then show them at your page.

  9. Hello,
    In the fields page(Admin side) there is a "standard form", but i have created 3 other forms with different fields. I'm not using the standard form. Each form i added concerns one different resource. On the client side, the forms and fields are correctly displayed and the form is successfully submited, no problem.
    However, on the admin side, in booking page where a list of bookings are displayed to each resource...if for example i click on "view" of booking Id 2 the fields that are displayed are the default fields of the form "standard/default". This happens to all my forms. As I said on the client side everything is Ok.
    What can I do to fix this?

    Thanks

    • Hello,
      At the Booking page is still showing bookings, which is used the bottom form of form fields customization. So you just need to define there to show all possible fields (in your case from all 3 forms). It's will be fixed in future updates.
      Regards.

      • I think I found where is the problem. In wpdev-booking-class.php I found the functions below. If I replace "standard" (see below $my_booking_form = 'standard') by the name of a form I have added in Fields Page, for example form2 ($my_booking_form = 'form2') in the "add_booking_form_action" function below, all my forms will have the fields concerned by this form2. But this doesn't fix my problem, because i don't use the same type of form for all resources. $my_booking_form takes only one type of form. What can I do?
        Thanks

        function get_booking_form_action($my_boook_type=1,$my_boook_count=1, $my_booking_form = 'standard', $my_selected_dates_without_calendar = '', $start_month_calendar = false)
        {

        $res = $this->add_booking_form_action($my_boook_type,$my_boook_count, 0, $my_booking_form , $my_selected_dates_without_calendar, $start_month_calendar );
        return $res;

        }

        function add_booking_form_action($bk_type, $cal_count =1, $is_echo = 1, $my_booking_form = 'standard', $my_selected_dates_without_calendar = '', $start_month_calendar = false)
        {
        (..)
        }

        • Its required the deep customization ins several files, so this fix will be included in future updates,
          but right now as I am said early, you just need to gather inside of the standard form (and inside of the bottom form at bottom of that page) all possible text fields from all other forms, sp you are for sure will see all fields then.

          • Hi, thanks for your answer. I cannot put all my fields in the standard type, because I have diferents forms (differents resources). I have fields that are commun to all my fields and others that concerns a specific form and not another. Can you tell me which files must be modified to fix this issue? I have adapted the code to my needs, maybe I can solve this too.

            Thanks

            • Hello,
              the form content generation is at the /booking/include/wpdev-pro.php file, you need to check section under this function get_booking_form,
              but there is logic is litlle complicated, so please be carefull, thats why we can not provide to you some fast solution.
              According additional custom forms you need to check at this file ../booking/include/wpdev-premium-plus.php inside of the function: wpdev_get_booking_form

              • Hi, thanks for your answer. When will be available an update of the plugin?

                • The next update of plugin have to come until end of this year. But right now I am still do not know all items, which will be included into this update.
                  Regards.

  10. Hello,

    I would like to allow for multiple bookings per day (regardless of time). I just want the users to be able to pick their preferred appointment day and we will get back to them with a confirmation on a time.

    Is there a way to accomplish this with the free version? If not, is there a way to keep the day open and able to be booked even if there is a pending appointment request?

    Any info is appreciated.

    Thanks!

    • Hello,
      if you want to have possibility too book several times according the same date, so then you are need to check the Booking Calendar Hotel Edition version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in DB, but not play any logic in reservation).
      You can test live demo of Hotel Edition version here