Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have Premium.
    I have created address for Profile page in WordPress.
    How do I make it so the address automatically transfers over when someone starts a reservation?

    • Hello Felix,
      right now the "auto fill fields" option for the logged in visitors is work only for this fields: First Name, Second Name, Email and URL.
      If you want to add the address field also, so then its require customization of plugin. You are need to open the ../booking/lib/wpdev-booking-class.php file, find this code:
      // URL bk_af_reg = /^([A-Za-z0-9_\-\.])*(URL|site|web|WEB){1}([A-Za-z0-9_\-\.])*$/; if(bk_af_reg.test(bk_af_element.name) != false) if (bk_af_element.value == "" ) bk_af_element.value = "'.str_replace("'",'',$curr_user->user_url).'";
      and add below that code this one:
      // URL bk_af_reg = /^([A-Za-z0-9_\-\.])*(address|adres){1}([A-Za-z0-9_\-\.])*$/; if(bk_af_reg.test(bk_af_element.name) != false) if (bk_af_element.value == "" ) bk_af_element.value = "'.str_replace("'",'',$curr_user->address).'";

  2. Hi,
    I am using the Booking Calendar Premium Edition for my music rehearsal studio. I've sent you an email about some questions but I have a few more and figured someone else out there may be interested in the answers as well. Here are my questions:
    1. When a client receives and email from my site to pay the balance, it says "You can make payment at this page: link " The link brings you right back to the booking page we've set up, instead of bringing them to Paypal to complete the payment. How do I solve this?
    2. Can you change the time from a 24 hour clock (military time) to a 12 hour clock (US time) with an AM and PM option?
    3. Our bookings are hourly, can I make it so that people can only book in hourly slots? For example, if they tried to do 4:15PM - 6:15PM, can I make it so the system will only allow them to book 4:00PM - 6:00PM and so forth?
    That's all for now. Thank you for your time!
    Best,
    Mike

    • Hello Mike,
      1) Please check at this page how to configure correctly inserting the payment request link into the payment request email: https://onlinebookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      2) The possibility to use time in am/pm format is possible in booking form only for the shortcodes, like these:
      [select rangetime "10:00 - 12:00" "12:00 - 14:00" "14:00 - 16:00" "16:00 - 18:00" "18:00 - 20:00" ]
      or
      [select starttime "12:00" "14:00"] or [select endtime "16:00" "20:00"]. Please note, these shortcodes values are still have to be configured in 24 time format.
      But not for these shortcodes: [starttime] and [endtime]. These shortcodes are support only entering in text field time in 24 time format.
      Then at the general booking settings page you are need to set time format as "g:i A" or just selecting radio button with AM/PM time format and update the settings.
      You will get the time in AM/PM format also at the admin "Bookings" page.

      3) You can use the predefined time slot list selections for the visitors, like this:
      [select rangetime "10:00 - 11:00" "12:00 - 13:00" "13:00 - 14:00" "15:00 - 16:00" "17:00 - 80:00" ]
      at the Booking > Settings > Fields page at top form.

  3. Dear all,

    I've just purchased this item, and now am trying to implement the booking form.
    However, although I added the [bookingedit] shortcode, I keep on getting this message:
    You do not set any parameters for booking editing
    and I don't know how to avoid this 🙁

    Thanks,
    Marco

      • Hi, I have the same problem. I followed the steps required butit still displays "You do not set any parameters for booking editing" on my booking form. Can you tell me how can I hide it?
        Thanks

        • Hello.
          If you just make direct opening the page with [bookingedit] shortcode, so then that message will appear.
          Its only possible to open the page for the editing of booking using the link from email template, which is sent to visitor, after he made the reservation.
          The instruction about this configuration is here in FAQ

  4. There are any way to add custom fields in the form? And change the price if the room is "Half board" or "Complete board"?

    Thank you

    • Hello,
      1) You can add the custom fields only at the Booking > Settings > Fields page at top form at paid versions of Booking Calendar.
      2) At the Premium Plus and Hotel Edition versions is possible to set additional cost, which will be based on selection of options inside of the selectbox or checkbox(s). So you can define the selection of "Half board" and "Complete board" inside of the some selectbox, and than at the Booking > Settings > Payment page at advanced cost management section you can set additional cost for this options as fixed sum or % from the final cost.

  5. Hello,
    Question before buying :
    Is it possible to specify number of day that each person can book? eg : each person can only book for 10 days.
    Thank you

    • Hello Andy,
      if you want to set possibility to book only 10 days for the reservation for your visitors. So then this functionality is exist at the Premium and higher versions.
      You are need to activate the "range days selections" option at the general booking settings page, and then set 10 days selection under that option.

  6. and is possible to display in frontpage each name and booked date ? We want to use it for an association, and want if possible that members can know that this person has reserved this date.

    Thank you!

  7. Hello,
    If i want to offer my customers to book 2, 3 or more differents ressource at a time, in wich version is this possible ?
    And how it is managed ? with a "basket" system ? i mean, cumulation of all the prices and one reservation form at the end ?

    thanks,

    • Hello,
      sorry, but its seems that its not possible. The plugin is working only at a site, where its installed.

  9. I have Hotel Version:
    1. We have total of 10 rooms, all of them different.
    2. We have managed to solve the issue where one unconfirmed reservation will block any other person to reserve the same day (using multiple capacity for that same room, or at least this is how we understood to solve it).
    3. Now that we have this configured when a reservation is confirmed how should I block that day?? Do I have to manually block each capacity slot for that room for that day? Thats a lot of work...

    4. There should be a simple blocking option/page/tab with check boxes with the rooms and a calendar so that we admins can block dates in a fast way, is very very easy and simple to do that in programming and that will solve a lot of issues.

    • Hello,
      If I am understood you are right, you are want to block some specific days in calendar for the booking resource, which have some capacity.
      So then you are need to make actions only for the parent resource:
      - create the season filters at the settings filters page
      - set the days, difuned in season filter from previous step, as unavailbale for the parent booking resource at the cost and availability settings page.
      So then these days in calendar of parent booking resource become unavailbale.
      If you are mean something else, please explain it more detail.
      Kind regards.

      • Hi yes well... For example: We have room 101. We have made capacity for this room for 10 to solve the issue. Sometimes reservation made by other means than the web site will have to be reflected in the this app (booking calendar). For individual dates for specific resources with multiple capacity what is the best and easiest way to block those days without having to make hundred of filters? just block one or two days for a specific room without having to go for every resource capacity (room 101-1, room 101-2, room 101-3,room 101-4....room 101-100).

        Or maybe we are not managing capacity as we should?

        • Hello,
          If you do not want to use filters for this type of blocking, so then you are need to make normal booking process. Just select the number of visitors as many as many rooms (child resources) you want to block. For this posibility you are need to have "Visitors apply to capcity" option checked a the general booking settings menu page.
          Right now there are only these 2 methods for blocking dates.
          Kind regards.

  10. I went to the calenda page to check to see if the calendar was working and got the following error report:
    [F:/wpdev-booking-ajax.php|L:298|V:2.8|DB:Unknown column modification_date in field list]
    Please let me know what is wrong and how to fix it. Thank you, Anna

    • Hello.

      This error is appear because of incorrect installation/update.

      For fixing this issue, please make these steps:

      1) open wordpress plugins menu and press deactivate link at Booking Calendar plugin.
      Please wait for message that plugin is deactivated successfully.

      2) Then press at activate link of Booking Calendar.
      Important! Wait for message that plugin is activated successfully.

      Test it.

      Kind regards.