Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Is there a shortcode to validate credit cards? or something to specify the maximun characters on the text field?

    • Hello,
      this menu is exist at the any paid version of Booking Calendar.
      Please test it at live demos of these versions here.

  3. Hello,

    is there a way to redirect the customers to my bank secure page for the payment, i mean, add an other choice that paypal sage or iPay ?
    or, in another way, to find (via php or js or a shortcode) the total sum to pay, and then, redirect to the bank page ?

    thx

    • Hello,
      Right now the Booking Calendar is support Paypal, Sage and iPay88 payment systems integrations only.
      Unfortunately, the integrations of other payments  systems are not support yet. Sorry.

        • Hello,
          in general its possible, but its require personal customization.
          So please contact directly to this email info @ onlinebookingcalendar.com about how todo that.
          Regards.

  4. Hello, I recently upgraded my old Premium Plus to Hotel version.
    Since I made some changes in the code, can I copy only the new files of the Hotel version or is it better to copy all the files and redo the customizations?

    Thank you in advance!

    • Hello,
      Its better to copy all files and make correct update according instruction at FAQ section.
      And after this make redo of your chnages.
      Regards.

  5. Hello,

    I am following the instructions to insert the booking calendar into a page.

    I am having problems, as I am not greeted with a pop up dialogue window, therefore I can't proceed.

    Can you please assist?

    WordPress 3.2.1
    Mac OX
    Pagelines Pro theme

    • Hello,
      Please recheck your page for the any JavaScript errors, which can be a reason, why the popup configuration dialog is not showing.
      Try to deactivate all other plugins and then check it again. If its will work, so then activate one by one other plugin for searching which plugin is generate this issue.
      If after deactivation all plugins, the popup dialog is still do not showing, try to deactivate your actual theme and then activate default one and then test it again.
      Regards.

  6. Hi, first of all I want to excuse myself cause my english is not very good.
    Whatever, we've bought the Premium Plus Version yesterday and i can't find the summarize function that is shown in your demo.
    When the customer choose a couple of days it only displays cost for one day. In your demo there is "the cost for payment".
    Can you tell me where I can find this option?
    And is there a alternative to display the calender right against the form? At the moment the plugin displays among one another.
    Thx a lot...

    • Hello,
      you can configure the showing of the actual cost at the booking form at the Booking > Settings > Fields page at top form.
      Please use this shortcode: [cost_hint] for the showing full cost.
      Example: <div style="text-align:left;line-height:28px;"><p>The full cost for payment: [cost_hint]</p></div>

      If you want to have the form at left side and calendar at the right side, you can use the configuration like this, at the same page at same form:

      <div style="float:left;margin-right:2opx;"><p> First Name (required): [text* name] <br /> Last Name (required): [text* secondname] <br /> Email (required): [email* email] <br /> ... OTHER FIELDS CONFIGURATION HERE .... </div> <div style="float:right;"><p> [calendar] </div>

      • Thanks für reply. Now we've got another problem. We are using the plugin for parking area. Is it right that I can only add ressources for one type at the Hotel Version? Or is there any chance to add it at the Premium Plus plug in?
        And how much ressources from one type can I add?
        The Problem is that we have about 1000 parking areas in one Kategorie.
        Last but not least: is there a function that we can generate a bill automatically.

        • Hello,
          1) I am not really understand the question.
          The posibility to add the bookimg resources is availbale at any paid versions of Booking Calendar.
          But if you want to use the one calendar for the resrvations of several booking resources (calendar with some capcity of availablity), do then it's availbale only in Hotel Edirion version.
          2) the automatic generation of bill document is not availbale yet. I will add this item to todo lust for having this feature in future updates of plugin.
          Kind regards.

  7. I'm using the Premium Plus version. Is it possible to specify that the reservations for one specific resource are only possible for 3 days and let the user choose such days?

    Thanks

    • Hello,
      if you are mean to set available only 3 days in calendar for the specific booking resource, so then yes its possible. You are need to define these dates at the settings filter page, and then at the Cost and availability settings menu page set these days as available and all other days as unavailable for your specific booking resource.

      But if you are mean possibility to set number of selected days as 3 in calendar for the one booking resource and for other booking resources other number of days, so then its not possible at current version yet. Right now is possible to set minimum days selection for ALL resources at the general booking settings page by activating the "range days selection" feature.

      • Yes, I would like to set number of selected days as 3 in calendar for the one booking resource and for other booking resources other number of days. Can you tell me which php files should be edit to solve this?

        Thanks

        • Hello,
          you can try to insert inside of the BODY of page, where this single calendar is inserted the Javascript code like this:
          <script type="text/javascript"> is_select_range = 0; wpdev_bk_is_dynamic_range_selection = true; multiple_day_selections = 0; days_select_count_dynamic= 3; </script>

          • Thank you very much, it works. I added your script in th wpdev-booking-class.php.
            As you can see below, for the booking type 9, the user must select 7 days. I would like to know if it is possible to specify that the start day must be a saturday and ends a saturday?
            Thanks

            if ($my_boook_type=="9"){

            ?>

            is_select_range = 0;
            wpdev_bk_is_dynamic_range_selection = true;
            multiple_day_selections = 0;
            days_select_count_dynamic= 7;

            <?php

            }

            • You are need to set also this variable there:
              range_start_day_dynamic= 6;
              its will make the start date as a Saturday.

              • Thank you very much. It works perfectly.
                For the reservations of one , two or more years, is it possible to allow the user select only the start date and the end date?

                • Hello,
                  Its possible to activate the range days selection using 2 mouse clicks at the general booking setting page.
                  So your visitors can select a days in calendar by clicking on check in and check out dates only, all middle days will be selected automatically.
                  But still current version of plugin is have restriction on maximum 50 selected days.

              • Thanks for your reply. I activated the range days selection using 2 mouse clicks at the general booking setting page, but this is general. How can I make this only for one specific resource booking. Should I add another javascript?
                Thanks

                • Hello again,
                  yes you are need other JavaScript, something like this.
                  Please insert inside of the BODY of page, where this single calendar is inserted the Javascript code like this:

                  <script type="text/javascript">
                  range_start_day= 1;
                  days_select_count_dynamic= 1;
                  range_start_day_dynamic= -1;
                  is_select_range = 0;
                  wpdev_bk_is_dynamic_range_selection = true;
                  multiple_day_selections = 0;
                  </script>

              • Thank you very much for your help, it works. I also added this line: range_selection_days_count_dynamic_max= 1095; to change the maximum number of days but it doesn't works. For example, if the start date i select is 1 January 2012, it only allows me to select the 2 June 2012 as a maximum end date, i cannot select more days.

                • Please add this variable:
                  multiple_day_selections = 1095;

                  But probably you are need to set it at the ../booking/lib/wpdev-booking-class.php file,
                  instead of this line at that file:
                  var multiple_day_selections = 50;

              • Thank you for your help.
                I'd like to add a condition that says which month the user can select 8 days. for example, i'd like that in july the user can only select no more than 8 days. can you tell the attribut that allows to specify the month?

                is_select_range = 0;
                wpdev_bk_is_dynamic_range_selection = true;
                multiple_day_selections = 0;
                days_select_count_dynamic= 8;
                range_start_day_dynamic= 6;

                Thanks

                • Sorry, but its not so simply. Its ill require the JavaScript customizations in several scripts.
                  Because here we are need to check in real time (without page refreshing), what days are selected and what restrictions have to be there.
                  This feature will be exist at some future updates, but right now its not supported yet. sorry.

  8. Hi, I've created specific fields for each resource on fields page. So each form contains different fields. But, on the booking page (admin side), if I click on edit it shows me the fields of the "standard form" instead of the fields of the form type I used for such resource. It seems there is a bug. Can you solve this?

    Thanks

    • Hello,
      right now at the exist version of booking calendar for the editing of the exist bookings by default is got the "Default" form only. So you are need to define inside of this "Default" form all other fields, which you are use in other custom forms, for possibility to edit your booking. Sorry.
      This issue will be fixed in next update of plugin.
      Regards.

  9. Is there a way to send data via POST or GET to the calendar and automatically select dates and number of visitors, check the Children check-box?

    For the record, what I'm trying to do:
    I have a short reservation questionnaire on all of the pages, where I ask for check-in date, check-out date, persons (adults), check-box if children and room type, then a button "Check availability". After button is clicked I would like to go based on the data passed, on the room type (resource type) reservation page, when I am asked for the other info like name, etc. but I would like to have the earlier passed data already selected on the booking calendar.

    Is there any way to manage this?

    • Hello,
      sorry, right now this feature is not supported yet.

      • Or, I found the search for resources ( [bookingsearch] ) on the demo pages, can that be customized via CSS to look in tone with my designs?

        • Hello Tibi,
          yes you can customize the looking of search form by editing CSS file: ../booking/css/client.css

  10. I'm using https in a page where i am using a reservation form but i get a security error. When i remove the form the error dissapears.

    • Hello,
      what type of security error did you get ?
      Please recheck that at the WordPress > Settings > General menu at the fields: "WordPress address (URL)" and "Site address (URL)" you are use both the "https" in URL, because the plugin is use those fields and its can be a reason of that issue. Also if you are use the paid version of Booking Calendar, please recheck that at the general booking settings page the option: "URL for bookings edit:" is also start from https.