Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Bought the Premium.Plus.SingleSite.3.0 plugin for my client
    It seems filter is not working at all. Ive set up filters for seasons. But it dosent work at all

    3 School Hollidays Each day of Jan, Apr, Dec 2011, 2012 ( value 200 seasonal 100%)
    2 High Season Each day of Feb, Mar, Sep, Oct, Nov 2011, 2012 ( value 200 seasonal 75%)
    1 Low Season Each day of May, Jun, Jul, Aug 2011, 2012 ( value 200 seasonal 50%)

    and nothing seems to work, any help appreciated

    Thanks

    • Hello,
      After you are created these filters at the Booking > Settings > Filters page,
      you can apply this filters to availability of the specific booking resource or specific rate at the Cost and Availability settings page.
      Please recheck at that page, that you are set active - the checkbox at the left side of filter is CHECKED for the specific booking resource for the availability or rate assigning.

  2. I wish to incorporate this plug in for restaurant reservation for one night only.
    Would I simple delete the code for the 2nd date choice.
    Thank you

    • Hello Don,
      if you will need to set the only one date available in the calendar, so then you are need to use the season filters, for the definition of your dates and then set its available at the calendar.
      This feature is available at the Premium Plus and Hotel Edition versions.
      Also at the Booking Calendar Hotel Edition version, is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in DB, but not play any logic in reservation).
      You can test Booking Calendar live demos at this page

      If you are mean something else, please explain it more detail.

  4. I get a large amount of text in Booking Calendar News, Minor TO DO LIST, Major TO DO LIST and more. The system will not accept new bookings. What should I do? (It has been ok until an update a few days ago. Could it be a .htaccess problem which is immutable)

    • Hello,
      What type of errors is appear during new reservation ?
      Can you send the link to that page or rechecking it ?

  5. Is it possible to display an hourly calendar so customers can see the entire day and which hourly appointments are available?

    The jQuery mouseover does not work on mobile devices so our clients are unable to see what times are available.

    • Hello,
      Unfortunately, right now the showing of booked time is possible only at popup hint over specific date. Also, when some visitor is try to make resrvation of already booked timeslot, the system will show the warning and do not allow to make a reservation.
      The view of timeslots in other format (including for mobile devices ) is at our todo list and will be avilable at some future updates of plugin.
      Regards.

  6. Hi there,

    I purchased the premium version of the booking plugin. I have a question. How do you create a booking form with various SPA services, each with its own cost?
    Please advise...

    • Hello,
      At the Premium version you are need to create the booking resource for the each of your SPA services and then set cost for them.
      So its mean that each SPA service will have own calendar with booking form, which you can insert into the several pages or inside of the one page, where booking form will be one after other. Or you can have the selections of the SPA resources using this instruction: https://onlinebookingcalendar.com/faq/selection-of-booking-resources-using-select-box/

      But if you make reservation of some other items, and SPA its like an additional services, which your visitor can select at the booking form (by selecting the checkboxes or selectboxes), so then you are need to have Premium Plus version, where is possible to make this type of customization at the Booking > Settings > Payment page at the Advanced cost management section.

      You can test Booking Calendar Premium Plus live demo at this page https://onlinebookingcalendar.com/demo/

  7. Hello
    we purchased the BC Hotel Edition (9.Hotel.SingleSite.2.9). All was fine in july but we dont have mails anymore ! I didn't change anything on the website. Any clue to help me ?

  8. Hi
    We are looking into purchasing you Calendar Premium Plugin for a client of ours. We looked at the backend but couldn't find an option to export the CSV booking data. Is it only available with Booking Manager?

    • Hello,
      Sorry, but this functionality is exist only at Booking Manager Professional, which is work together with Booking Calendar.

  9. Hello, We are almost ready to launch a¡our new web site using wordpress along withthe booking plugin for a 15 room hotel. We have come across various issues:
    1 - would like to fix a minimum night stay for weekends (2 nights) for long weekends (3 or 4 nights).
    2 - would like to charge 1 price for a 1 night stay and a lower price for 2 or more night stays
    3 - would like an overall availability calendar for all 15 rooms so that the user does not have to check availability in each and every room only to find the hotel is fully booked.
    Any help would be much appreciated

    • Hello Lucy,
      1) Sorry, but right now is possible to define only one type of minimum number of selected days, which is not depend from the day of week.
      You can define the minimum number of selected days at the general booking settings page by making selected this option: "Range selection:"
      and then selecting this sub option "Selection of DYNAMIC number of days by TWO mouse click: " and setting minimum number of selected days.
      Its will apply to all booking resources (calendars), and do not depend from season or week date.
      2) you can define it at the Booking > Settings > Cost and availability page by clicking on "Cost for selected days" button for the specific resource. You are need to have cost per day and not per night for be able to see that button.
      So if you need to have cost configuration like this: 1 night only 70 € per night, 2 - 4 nights, 65€ per night and so on, you are need to have configuration like this:
      "For" 1 day = 70 for specific day
      "Together" 2 days = 135 for all days
      "From" 3 "to" 60 days = 65 per specific day
      3) The possibility to show in one calendar the availability for the several resources (child resources) is available at Booking Calendar Hotel Edition version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in DB, but not play any logic in reservation).
      But its not possible to show the overall one calendar, which is show availability among all single resources.
      You can test Booking Calendar Hotel Edition live demos at this page https://onlinebookingcalendar.com/demo/

      P.S. We are also reply to your email with these questions. At the email, which is sent to you, is also screenshots of these configuration for more easy understanding of this configuration.

  10. Hi.

    I am looking for a solution that would accommodate equipment rentals. Will this plugin provide the necessary functionality for this type of service?

    Thanks,
    David

    • Hello David,
      if you want to make equipment rentals for the specific time, so then you are need to check the Premium or Premium Plus versions. Please note, for the each type of equipment you need to have own booking calendar.
      If you have many items of equipment of same type, so then you can check the Booking Calendar Hotel Edition version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in DB, but not play any logic in reservation).

      You can check features for each version of Booking Calendar at this page https://onlinebookingcalendar.com/features/
      You can test Booking Calendar live demos at this page https://onlinebookingcalendar.com/demo/

      • Thanks very much for the quick reply and explanation. I appreciate it.

        Cheers,
        David