Support Archive (2)

Important!!! Check actual Support Forum, if you need to ask a Questions.

Alten-ext on 19/12/2011 at 17:14 said:

Hello, I purchased the Hotel Edition and used it on a customer's website.
I've configured the plugin to accept deposit payments instead of the full price of the booked resource. Unfortunately when a user submit a booking without completing the payment process and I send him a payment request, the link in the message brings the user to a payment page where the deposit option is no more considered and the user have to pay the full cost of his booking.
Have I forgotten anything? I don't think this is the right behavior, is it?
Thank you in advance!
- admin on 19/12/2011 at 17:33 said:
  
  Hello,
  When you are sending the payment request it's always get actual cost of bookimg,
  So you are need to edit cost firstly, at the right side of your booking and then send the Payment request.
Robert Belland on 19/12/2011 at 23:52 said:

I've discovered that after a booking is approved by the admin the "cancel your booking" link which get's emailed to the person doing the booking no longer works.. Instead they are given this message:

Wrong booking hash in URL. Probably hash is expired.

Is there a way around this?

~ Robby
- admin on 20/12/2011 at 09:12 said:
  
  Hello,
  This message can appear, when you was approved some booking and then your visitor try to edit it again.
  For stop showing of that message, please open the general booking settings page and uncheck this option:
  "Change hash after approvment of booking"
  Regards.
Tibi on 20/12/2011 at 16:14 said:

Hi. I use Hotel Version of the Booking Calendar.

My question is, how do I change currency if I'm not using any payment methods?
- admin on 20/12/2011 at 16:17 said:
  
  Hello,
  The default payment method is Paypal. So in your case you are need to chnage the currency at the Settings Payment page at Paypal section.
  - Tibi on 21/12/2011 at 14:02 said:
    
    But the currency in which I'm trying to change is not present, and I don't want to use any payment systems. After the reservation is sent I would like to show "Thank you for your reservation...". How can I do this?
    - admin on 21/12/2011 at 15:13 said:
      
      Hello,
      if you just want to show the "thank you message" instead of showing the payment form, you are need to deactivate all payment systems at the Payment settings page.
      But the currency is still is get from PayPal payment system, so you are need to set that currency there. Right now there is listed all currencies, which is supported by Paypal. So if your currency not in list its require the modifications. You can open the DB and update the option "booking_paypal_curency" to your value, or you are need to open the file ../booking/include/wpdev-premium.php find this function declaration function get_currency_info( $payment_system = 'paypal')
      and as a second line write this: return " YOUR CURRENCY CODE";
      - Tibi on 22/12/2011 at 00:15 said:
        
        Exactly what I was needed!
        
        Huge thanks!
Mark Ryder on 21/12/2011 at 17:13 said:

Hi

Appreciate your help with the 'tooltip' on Premium Plus when you hover over a date.
Have installed and trying to match the Reservation Resource 3 example.
However, the pop up box is appearing far left and well below the calendar, not nicely arranged above the date as in your example.

Is there a settings somewhere that I can adjust or check to see why the pop up is not lining up?
- admin on 21/12/2011 at 17:20 said:
  
  Hello,
  for fixing position with tooltip:
  
  Please open the booking/include/wpdev-premium.php file
  
  find this functiona declaration: wpdev_booking_form($my_form, $bk_type)
  
  then inside of this function, replace this code:
  
  $my_form .= '<div class="tooltips" id="demotip'.$bk_type.'"> '. $bk_type .' </div> ';
  to this:
  
  $my_form .= '<script type="text/javascript"> jWPDev(document).ready( function(){ jWPDev("body").append( "<div class=\"tooltips\" id=\"demotip'.$bk_type.'\"> '. $bk_type .' </div> " ); }); </script>';
  Its have to fx this issue, also this fix will be already exist at next update.
  - Mark Ryder on 21/12/2011 at 17:52 said:
    
    really appreciate the swift response!
    Are the files different on Premium Plus, I can't see wpdev-premium.php only wpdev-pro.php and that doesn't seem to have the same function
    - admin on 21/12/2011 at 17:59 said:
      
      Hello again,
      if you are really have the Premium Plus version, so then you are have to have the wpdev-premium.php file also. Please recheck it again.
      - Mark Ryder on 21/12/2011 at 18:47 said:
        
        Sorry, we upgraded and I was looking in plugins/booking not plugins/booking.premium.plus.3.0
        So, brilliant that works great! Many thanks.
andrew on 22/12/2011 at 01:39 said:

Hello i have implemented the pay via paypal button. Altough it does seem to integrate well with my theme; as the paypal button becomes disproportionately big and pixelated. Is there a way to fix this?

thanks in advance
Andrew
- admin on 22/12/2011 at 11:58 said:
  
  Hello Andrew,
  
  I am checked this site with booking form https://www.lurcombe.co.uk/book-the-mill/
  
  but right now there is no activated the payment form.
  
  Anyhow, the problem that width is different that you are have at this file https://www.lurcombe.co.uk/wp-content/themes/lurcombe/style.css
  
  this CSS declaration at line 1161:
  
  #content input {
  font-size: 12px;
  margin: 0 0 5px;
  width: 650px;
  }
  
  which is increase the width if the fields and payment button.
  
  So please remove that code with width or add some CSS for the definitions of the width of paypal button.
Rene on 24/12/2011 at 23:48 said:

Hi,

I have translated the plugin a round of 5 day.Now it works 95% of everything. But emails are in English. But have translated into German.
I can not more write die mo file is finish. Where is my Mistake?
- admin on 25/12/2011 at 12:22 said:
  
  Hello.
  At the paid versions the translation of email templates you can make at the
  Settings page.
  Please make translation at the bottom form at Booking > Settings > Fields page.
  And also your email templates at the Booking > Settings > Emails page.
  Also if you want you can send your trnalstion to this email info @ onlinebookingcalendar.com so we will integrate it into the next update.
  Regards.
Koh Ping on 27/12/2011 at 10:21 said:

say, if i have 20 beds to let, and my customer wants to book 5 beds, how many forms does my customer have to fill in? I'm using Premium version.
- admin on 27/12/2011 at 12:47 said:
  
  Hello.
  At the Premium version you will need to have the booking calendar for the each of your bed.
  But at the Hotel Edition version you can have only 1 calendar for the all 20 beds. You are need to set capacity to 20 of the booking resource at this version.
  Please recheck it at live demo.
viktor on 27/12/2011 at 13:44 said:

Could you please confirm if 9.Premium.Plus.SingleSite.3.0 Release date 24.10.2011 is compatible with WP 3.3.

Thanks!
- admin on 27/12/2011 at 13:46 said:
  
  Hello,
  yes, its compatible.
ARM on 27/12/2011 at 15:06 said:

Can you please tell me how can I let the user choose the language of the form (labels) displayed(client side)? i'd like to make the form available in english and in french and let the users choose their language.

Thanks
- admin on 27/12/2011 at 15:11 said:
  
  Hello,
  you can configure it at the Booking > Settings > Fields page at top form.
  Just use the English labels firstly, then you can use the lables in other language seperated by this keyword: [lang=LOCALE]
  Example: "Thank you for your reservation.[lang=fr_FR]Je vous remercie de votre réservation." - English and French translation of some message.
  Please check at the FAQ how to change the language.
Jeff W on 28/12/2011 at 01:03 said:

I need to create reservations where the item lasts for a week or several days. How do I make the payment so that it is for the time period defined instead of Nightly or Per Day.
- admin on 28/12/2011 at 12:57 said:
  
  Hello,
  you can change the type of payment at the Booking > Settings > Payment page at the top page. There you can set cost per day or cost per night and so on.
  - Jeff W on 28/12/2011 at 17:18 said:
    
    That is the current settings.
    
    I have a tour that lasts a week say March 21 - 28. When I select fixed summary and then have the form allow the user to select that date range the Cost always shows $0 instead of the amount I entered in.
    
    Ideally the system would let me set different filters for time length say 3 days, 5 days, 1 week, etc. Then the Rate would apply to that time frame accordingly.
    
    As the system is today there is a bug when choosing Fixed Summary in that it does not calculate the Cost at all based on the values input.
    - admin on 28/12/2011 at 17:34 said:
      
      Hello Jeff,
      please send the screenshots of the your cost settings to this email info @ onlinebookingcalendar.com also the link to the page, where you are try to make this reservation, so we will check it and try to help you.
      - Jeff W on 28/12/2011 at 18:35 said:
        
        I just sent you the email with my screenshots along with the page link
        
        Thanks
        Jeff
        
        admin on 28/12/2011 at 19:43 said:
        
        Ok for the fixing issue with the cost , please open this file ../booking/include/wpdev-premium.php
        
        find this code:
        
        if (get_bk_option( 'booking_paypal_price_period' ) == 'fixed') $summ = $paypal_dayprice ;
        
        and replace it to this code:
        
        if (get_bk_option( 'booking_paypal_price_period' ) == 'fixed') { if (is_array($paypal_dayprice)) $summ = $paypal_dayprice[0] ; else $summ = $paypal_dayprice ; }
        This fix is already implemented in the development version for the next updates.

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Support Archive (2)