Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Setting up Resource Capacities. If I have a Resource with a Capacity of say 50 bookings per the Availability time frame I have to create the Parent resource and then add 49 additional items to that parent? To manage the Rates and Availability I have to do it for each Resource. Is that correct?

    It would make more sense to allow the user to modify the capacity for the selected Resource, Rates and Availability. Let me know if I am missing something here.

    • Hello,
      No you are need to set the rates only for the "parent" resource. you do not need to set the rates for the all child resources.
      Please also note, that for the resource with capacity more than one, you can make the reservation for the FULL day only, not a time slot.
      (Time slots in this version only record data in DB, but not play any logic in reservation).

    • Another follow up to the Capacity.

      I have the parent with 9 resources so a total of 10 capacity. I have my rates and availability setup. I then insert my Booking into the form choosing the Parent as the Booking Resource. No matter if I choose 1, 2, 3 or 4 for the Visitors I am unable to book additional visitors on the resource even though there are clearly spots available.

      What am I doing wrong that is not allowing it to sum up all of the bookings to the parent?

      • You need to open the general booking settings page. Then check that you are have checked this option: "Visitors apply to capacity" and also have selected this sub option "Show at tooltip on calendar availability based on summ number of visitors, which can be at free booking resource items.
        Check maximum support of visitors at all booking resources with selected number of visitors from booking form"

  2. When setting capacities for a Resource (Parent -> Child) I can actually overbook. For instance I have a Resource with 1 child for a total capacity of 2. The drop down for visitors has values 1 - 4 allowing me to register for more than we have capacity for. Shouldn't the system look to see that only 2 seats are available and put a message to the user that there are only 'x' seats available and to adjust their booking?

    Thanks
    Jeff

    • Hello,
      You are need to set checked the option "Visitors apply to capacity"
      at the general booking settings.

      • This functionality seems to work if you add the Booking via the Admin interface but not when you add it to a Page using the Booking icon on the toolbar.

        Additionally, you need to select your number of visitors before your Calendar dates or the Cost for Payment doesn't update. This too works correctly under the Admin booking but not when inserted on a page.

        • Please send link to this page and screenshot of your settings for rechecking it.
          You can send it to this email info @ onlinebookingcalendar.com

          • I have sent an email with my screen shots for the Capacity.

  3. Hi,
    Just installed the 9.Premium.Plus.SingleSite.3.0 version.
    Everything looks fine, except the Filters do not seem to apply.
    Any thoughts?
    (previously the free version was installed)

    • Hello,
      Please recheck, that you are do not forget to activate the filters,
      (the checkboxes have to be checked at the left side), when you are apply filters to availability or rates at the cost and availability settings page.
      Please recheck also, that filters are created corrctly. In description of filtes have to be info about your dates and not the "No days" words.

      • Logical, but was not evident to find.
        Anyway, thanks for the fast response

        • Is there any way to change the default country on the reservation form (now set to 'united kingdom')?

  4. I can not get booking to send any emails. My host is not set up for php mail() so I am using a wordpress plugin to direct all mail() to an SMTP. (wp-mail-smtp plugin)

    Booking is now the only plugin that still won't send email. Is there any support you can offer for this or any way to specify an SMTP for outgoing mail?

    • Hello Jamie,
      right now the Booking Calendar is use the standard "wp_mail" function (from WordPress) for the sending of the emails.
      So your custom email plugin have to modify the behavior of inside of that function for the sending of emails. Right now the custom SMTP solution is not supported yet inside of the Booking Calendar yet.

  5. I've gotten the booking calendar installed but it doesn't seem to send an email to notify me that there is a pending reservation. How do I set up the email option?

    Thanks

  6. I have created a Custom Booking Form to use on my site. It shows fine on the page or post but I go to do a booking via the Admin panel it only uses the Standard Form. This causes some of the fields to have missing data and my added fields are not displayed. Is there a setting for the Add Bookings to use the custom form for resource?

    • Hello,
      unfortunately at the current version 3.0 at admin panel at the "Add booking" page is possible to make booking using only standard booking form, so you need to have at the standard form all booking fields from the all your custom fields, to be able to fill all fields, which you are need.
      Its will be fixed in next update.

  7. I love this plugin, however there is one thing that is opposite of what I would expect while scheduling. I have the premium version and utilize setting multiple appointments in a day. Is it possible to change the times listed from booked to showing the times that are still available to book in the pop-up bubble? If not, would it be possible to insert text in the bubble to indicate the times listed are already booked?
    Thanks so much. I apologize if this has been asked previously. I scrolled through several postings and didn't see any related questions yet.

    • Hello,
      right now at the mouseover tooltip is possible to show only the booked times.
      So please open the file: booking/include/js/wpdev.bk.premium.js
      find inside of this ile this function declaration:
      function hoverDayTime(value, date, bk_type) {
      then inside of this function find this code:

      jWPDev( '#demotip'+bk_type ).html( tooltip_time );

      and replace it to this:

      jWPDev( '#demotip'+bk_type ).html( 'Booked: <br />' + tooltip_time );

      Where "Booked:" it's your additional text, just write there your text.

      • Thank you SO much. I found the file and have added "Already Booked" into the tooltip. This is much clearer for my clients to understand which appointment times are still available for them. Thank you, and also for the very prompt reply.
        Kelly K.

      • Adding the "already booked" description in the tool tip is working well. However I find that when several appointments for a day are booked, the times listed now extends past the bottom of the tool tip. Is it possible to increase the size (just length, not width) of the tool tip to keep it looking tidy? Thank you.

        • Hello,
          try to use the different skin of the calendar at the general booking settings page, so there will be different hints.
          We will improve the hints showing in the future updates of the plugin.

      • I have just updated to 4.0 business-small and need to add the "already booked" text to the tool tip. I've followed your previous instructions but do not find a similar line in the code now. Can you please tell me what line of code to look for to insert "already booked" into the tool tip?
        Thank you!
        Kelly  

        • Hello,
          please opne this file ../booking/inc/js/biz_s.js

          find this code:

          jQuery( '#calendar_booking'+bk_type+' td.cal4date-'+td_class ).attr('data-content', tooltip_time ) ;

          and replace it to this code:

          tooltip_time = 'Already booked </br>' + tooltip_time ; jQuery( '#calendar_booking'+bk_type+' td.cal4date-'+td_class ).attr('data-content', tooltip_time ) ;

          • Thank you! I appreciate how you are always so prompt and very clear with your instructions. Thanks!

  8. Hello. I like your plug in. I have a question.
    I am a DJ. I want to have them check for date availability without it removing the date from calendar until I approve the date. The reason is I want them to get green light to put down deposit if date is open. The chances of two weddings booking before I remove the date are almost completely improbable but I do not want to miss the opportunity for someone ready to hire and get committed by paying deposit. Can I accomplish this with your software? I can see some one playing around and checking all my dates full just to be annoying. Suggestions? Thanks. David Youhas.

    • Hello David,
      unfortunately to leave the day available, until you will not approve the some booking for that date is not possible yet at the Booking Calendar. Its will be exist at some future updates.
      But you can check the Booking Calendar Hotel Edition version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in DB, but not play any logic in reservation).
      You can test Booking Calendar live demos at this page https://onlinebookingcalendar.com/demo

  9. Hi there,

    I bought your wordpress plugin which looks great! I have one question, though. You can either choose to have visitors select one or multible days. I just want them to select two days. Start and end of there holiday. How can I do this? My version: Version 9.Professional.2.8

    Thanks in advandge!

    • Hello,
      The possibility to select range of days (2 days at once) is possible at the Premium and higher versions. At that version at the general booking settings page you can activate the "Range days selection" using 1 mouse click and set selection of 2 days. You can test it at live demos at this page https://onlinebookingcalendar.com/demo/
      Also at the Premium Plus and higher version is possible to set as available only specific dates based on season filters, if you will need to use this feature.
      You can make upgrade to one of these versions using the upgrade link at the your wordpress admin menu at Booking Settings page at top right side.

  10. Is it possible to mail to two admins instead of one when someone booked a room?If yes how would i specify this in plugin?