Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have hotel plugin.........i need to add service taxes to room price once visitor book a room.Is thr any facility to add extra service taxes to room price?

    • You can define the required checkbox at the Settings Fields page:
      [checkbox* extra_service default:on ""]
      and then at the Advanced cost management section at the Settings Payment page set the additional cost for this option.

      • [checkbox* extra_service default:on ""]. This would do the job but i don't want user to see that check-box or be able to deselect the check-box.??????

        • Please use this shortcode:
          <div style="display:none;">[checkbox* extra_service default:on ""]</div>

  2. Using the premium version :: since I have various resources at different prices, I now have 6 calendars under my booking selection. When a time is selected (for example from 8am - 11am), I need for that time to be unavailable across all 6 calendars. Is that possible?

    • Hello,
      Because, you are unavailable for this time for all booking resources (calendars), I think you are just need to remove the selection times: 8am-11am from the booking form for these calendar at the Settings Fields page at top form.
      So you will be have selection only other time slots then, and your visitors can not book time selections for 8am-11am

      • I don't think I was clear. I'm hoping I won't have to remove fields every time a booking is made. To be clear, as an example :: I have 6 resources (so I have 6 calendars). Bob books the time 8am-9am on 1/20, which uses 1 calendar. After he pays, I need all the 8am-9am time slots across all 6 calendars for the date 1/20 to be unavailable for booking. Is there not a more automatic way for this to happen?

        • Hello,
          unfortunately, such functionality is not available. Sorry.

  3. Hello, How would I remove the "Partially booked" icon?
    I would use CSS to {display:none}, however the same div name is used as the other icons.

    Thanks in advance

    • Hello,
      you are need to open this file ../booking/lib/wpdev-booking-class.php
      find this code:

      if ($this->wpdev_bk_pro !== false) if ($this->wpdev_bk_pro->wpdev_bk_premium !== false) $my_result .= '<div class="wpdev_hint_with_text"><div class="block_time timespartly">#</div><div class="block_text">- '.__('Partially booked','wpdev-booking') .'</div></div>';
      and comment it like this:

      // if ($this->wpdev_bk_pro !== false) // if ($this->wpdev_bk_pro->wpdev_bk_premium !== false) // $my_result .= '<div class="wpdev_hint_with_text"><div class="block_time timespartly">#</div><div class="block_text">- '.__('Partially booked','wpdev-booking') .'</div></div>';

  4. How do i send Cost of booking in an email to customer with other details in email .On fields page when i am using [cost_hint] its just send empty value.Which field i have to use for sending total cost to user.?

    • Hello,
      For the insertion the cost into the email template you are need to use this shortcode [cost] directly inside of the email template(s) at the Booking > Settings > Emails page.

  5. I have the Booking Calendar Hotel Edition integrated with buddypress.

    Somehow, the booking tab takes too long to load, anywhere from 2 to 20 minutes. Every other tab loads just fine. Any idea?

    • Hello,
      It's strange, its too long time. Try to use on one tab or at one visible page only one booking form. We will improve the performance of plugin at the next update.

      • All the other tabs load fine example the add booking/settings etc. but the booking tab itself is very very slow.

        • Please set at the general settings by default showing the "all incoming bookings". So by default it's have to opens more faster then.
          This issue will be fixed in next update. Right now we are working on the improvement performance and interface at the admin panel.

          • Looking forward to your updates.

            admin.php?page=booking/wpdev-booking.phpwpdev-booking seems to be the culprit here.

            • get suBi how did you integrate the plugin with buddy press? and in particular, integrated it as a tab on profiles?

              Thanks for your help.
               

              • Booking Calendar have no native integration into the BuddyPress interface.
                The booking admin panel is available only inside of the WordPress admin panel, like at the live demo.
                The own wordpress admin booking panels are exist at the MultiUser version.
                So please recheck  the live demo to be sure in functionality and do not have misunderstanding.
                You can test Booking Calendar live demos at this page https://onlinebookingcalendar.com/demo/

  6. In IE changing the visitors does not trigger the javascript event to update the cost_hint code on the form. The same page works in FireFox. Is there a fix for this in the multi-user version?

    • Hello,
      It's known issue of IE7 browser, it's exist at all versions. The Higher versions of IE have to work fine there.
      It's issue have to be fixed in future updates.

  7. Hello,

    I have the Hotel version.

    On the search results page is it possible to have an image next to each resource found? The resource is a Page which can have a featured image or an image embedded in the page. Can this be retreived and displayed on the search results page?

    • Hello,
      Yes it's possible. You are need to set the featured images to the each post, where you are insert the booking form. The featured images have to support your actual theme.
      Then at the settings search booking page use the shortcode for the showing is image at the search result.
      Please recheck it at live demo of this version, how it's configured.

      • Thank you. Can you tell me what the shortcode is for showing the image on the search result, I can't see any search example of the demo page at all, or anything showing how it is configured.

        Thanks

  8. I'm using the permium plus version. I'd like know how is it possible to translate the field below (from the fields page) in french?
    Name:[text* name ]

    Thanks

    • If you want to use the fields labels in French, you are just need to write these labels in French, like this:
      Nom: [text* name ""]

      • The language of labels will be in french by default but i want let the users change to english (client side). How can I do this?

        • Yes it's possible, but you are need to use some plugin, which is change the locale at your site. For example WPML. Please read more at the translation section of FAQ here https://onlinebookingcalendar.com/FAQ/

          Also, you are need to define your booking form in 2 languages at the Booking > Settings > Fields page t top form, like this:

          ....Enlish  form fields customization....  
          [lang=fr_FR]
          ....French  form fields customization....  

          • Unfortunely, there is no gratuit version for wpml plugin. Do you know another plugin (gratuit version) which allows the client pick the language they want and that works with booking premium plus version?
            Thanks

  9. I want to change from Paypal payments to an authorize.net payment gateway. Is that possible?

    • Hello.
      Right now Booking Calendar is support Paypal, Sage and iPay88 payment systems integration.
      authorize.net integration is not supported yet, sorry. Its at our todo list and will be supported at some future close updates.

      • Any updates on Authorize.net integration? Clues as to when it might become available? Booking calendar is great but can't use it for this project  without Authorize.net.

        • Hello.
          I am really hope that its will be available as soon as possible, we are have this item as important for the next updates. But I am still can not say about the exact date of this update.

  10. Hello again 😉
    got the hotel edition of this cool plugin 😉
    Is it possible to to use "per night" in the advanced cost customization? Let's say I have an additional service that costs 10.- per night... it always calculates per day, so the result is always 10.- too much 🙁 If a client stays 1 night he has to pay the service twice, because he stays from one day to another...
    Thank you in advance,
    Sven

    • Hello,
      Unfortunately at the advanced cost management section is possible to set cost per day but not cost per night. You can create some additional checkbox at the booking form. Set it's checked by default and also invisible (set it in div and apply CSS for hiding). Then at advanced cost management section set negative value for having correct cost in final based on the previous settings per day for other field.

      • Hi, thanks again for your reply... but how do I let the program check whether the user has chosen the service at all? Is there a kind of a look-up, like 'if value of selectbox is 1 (for 1st service) then -10,-; if value is 2 then -20,- and so on...?
        How could I do this? The service is optional and can be chosen in several quantities, so I would have to add the negative value according to the chosen option...

        • Hello,
          You are need to open the Booking > Settings > Payment page, then at the advanced cost management section you will see ALL available options (from selectbox or checkbox) and then assign the additional cost for the each option. Just test it.

          • Still, I don't see a chance to realize this... I tried over and over... Here's the scenario again, maybe you can help me anyway... :
            I let a house. Visitors can book 0, 1, 2 or 3 additional beds. Each is 10,- per night. The only option I have is 10 per day, a percentage of the total or a fixed amount. The only thing useful in this is a calculation on a per-day-basis. But actually I have to substract one day (10,- per bed), because I'm calculating everything 'per night'. But how should I know, what the visitor is choosing... 0, 1, 2 or 3 extra beds. I can't substract a fixed value, because I don't know if I have to substract 0, 10, 20 or 30.- ... I'm sorry, but I can't find a solution here... There's no real documentation on this plugin, so I'm completely depending on your support here... Now I have to tell everyone who books an extra bed... "Sorry I have to send you the real pricein an extra mail" then I have troubles sending the payment URL, because this is only possible from the booking system... It's really unpro so I really hope you can help...
            Thanks,
            Sven

            • Hello Sven,

              is only way  here to make the customization,

              so please open the ../booking/include/wpdev-premium-plus.php file,

              then find this code:

              $additional_cost += floatval($additional_single_cost)*count($days_array);

              and replace it to this code:

              if (count($days_array) > 1)      $additional_cost += floatval($additional_single_cost)*(count($days_array)-1); else     $additional_cost += floatval($additional_single_cost)*count($days_array);