Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. hello,

    how to get payment by bank transfer, offline payment.

    thanks

    • Hello,
      sorry, but right now this type of payment is not supported.

  2. hello,

    how to get manual payment, offline payment, or payment by bank transfer.

    just button to payment bak transfer and after confirm go to info bank details

    • Hello,
      Sorry, but right now this type of payment is not supported at the Booking Calendar.

      • hi,
        i am using the premium calendar and i was thinking to add some custom code so i can at least pay via card, i know u don't support this so that's why i am asking if you can tell me on what file should i inject some code of mine...i just don't want to mess everything up by adding code on files i should not :-)....

        thx in advance

        • You need to add it inside of the wpdev-premium.php file. But please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  3. We have a holliday for which we use the booking calender. People always come on Saturday's and they leave on Saturday's. On the Saturday one leaves another will come on that day. I would like it that a day can be booked two times. So, for instance, we have reservation from Saturday 30 june until 7 july. And the next reservation comes the 7th of july. In the morning one goes and the next comes in the afternoon. But I can make reservation on those Saturday's only once. So one can make a reservation from 30th of June until the 7th of July but for the one who is coming on the 7th it is not possible to use the same Saturday for the strat of his reservation.

    My questions
    Is there a method to change that situation? So more people can make a reservation on the Saturdays or Saturday's has two parts. One can be reserved next to the week before and the other half can be reserverd for the week after.

    Thank you for your help anyway.

    Greetings
    Frits Bouwens
    Holland

    • Hello
      Yes it's possible at the Premium and higher versions.
      Please open the general booking settings page, then activate te fixed te. Set start time as 15:00 and end time as 14:00.
      After activate the range days selections. Then test it again.

  4. Thanks for the help previously with adding “already booked” into the tool tip. After a week with the site and schedling calendar live, I find that when several appointments for a day are booked, the times listed extends past the bottom of the tool tip. Is it possible to increase the size (just length, not width) of the tool tip to keep it looking tidy? Thank you.

    • Hello,
      try to use the different skin of the calendar at the general booking settings page, so there will be different hints.
      We will improve the hints showing in the future updates of the plugin

  5. Is it possible that the plugin isn't working with wordpress 3.3.1? I used the plugin before without any problems. But now, on a new, clean installation of wordpress 3.3.1, the calendar isn't showing up in the front end.

    • Hello,
      This version have to work correctly.
      Please recheck your page for any JavaScript errors and fix them. Please check more at FAQ page.

      • Probably that plugin is generated some javascript errors, thats why issue was there.

  6. Hi There,
    at the moment we are using the premium plus version of your amazing plug in - but now we wanted to upgrade to the next higher version. If i upgrade, do i have to make all settings again?
    Thx a lot...

    • Hello,
      no you do not need to make all settings again, if you make upgrade in correct way. Please check at the FAQ how to make this upgrade in correct way.
      According any other questions about upgrade please contact directly to this email info @ onlinebookingcalendar.com

  7. Your plugin is exactly what I am looking for, to see if i am going to buy, I am trying to test the free version but the calendar doesn't show up on my webpage. The form does show up. I read that bad javascript can cause that problem. I have checked and double checked and cant find why it isn't showing up.

    Any help would be appreciated!

    • Hello,
      The reason of that issue at your site of not loading the JavaScript files at the head of your theme.
      Please check the header.php file from your actual theme.
      this file have to have this code:

      <?php wp_head(); ?>

      bofore this:

      </head>

      Its standard rule for the themes.

  8. have a problem with the standard booking calendar giving me 404 page not found when trying to set a booking from both the front and back end. i have the most current version of wordpress and the booking tool. i believe my php is 5.x but i am not sure.. it has worked for me for years in the past.. my theme is a theme from woothemes.com

      • thank you for your reply. I have confirmed the permissions.

        i have confirmed gd library installation via https://thebauergallery.com/info.php

        I have also looked at the log files and I have error messages that may or may not be involved:

        "PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/php_gd2.dll' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/php_gd2.dll:"

        but, these messages occured when the booking plugin was functional, too

        anyway, when testing this:
        https://thebauergallery.com/wp-content/booking/wpdev-booking.php

        i get 404. i can confirm that this is the right location on the server too.

        thanks 🙂

        • Hello Chris,
          its seems that its problem with permissions of files and/or folders, please recheck that there was set permissions 755
          Please recheck that folders and file have that permission.

          • I double checked all the permissions for plugins, booking, wpdev-booking.php .. all are 755 : (

            • Hello Chris,
              In previous example you are provide this link "https://thebauergallery.com/wp-content/booking/wpdev-booking.php"
              but plugin have to be at this folder "https://thebauergallery.com/wp-content/plugins/booking/wpdev-booking.php"
              Please recheck carefully about the correct installation of the plugin and then recheck the permission one more time.
              Kind regards.

  9. Hello

    I am using the free plugin on this site & just need to change one of the legend lables.. I have had a look but cant see how to do this.. which file should I be amending?

    Kind regards
    Polly

    • Hello,
      you are need to open this file ../booking/lib/wpdev-booking-class.php
      find this code:
      if ($this->wpdev_bk_pro !== false) if ($this->wpdev_bk_pro->wpdev_bk_premium !== false) $my_result .= '<div class="wpdev_hint_with_text"><div class="block_time timespartly">#</div><div class="block_text">- '.__('Partially booked','wpdev-booking') .'</div></div>';
      and make your corrections then.

  10. Hi there,

    I've purchased the Premium edition but I was wondering if it's possible to book for specific times in a day? Also can discounts be issued for first time users? Or is this feature only available in the Premium Plus or Hotel editions?

    Thanks,
    James

    • Hello James,
      you can configure the selection of the time slots at the Settings Fields page at top form like this:
      Select time slot: [select rangetime "10:00 - 12:00" "12:00 - 14:00" "14:00 - 16:00" "16:00 - 18:00" "18:00 - 20:00" ]
      Please note, its not possible to set the selection of different time slots for the different week days. The time selection is the same for the all week days.
      I am not sure, what you are mean by "first time users", but if you mean possibility to set the discounts for the visitors, who book the first time, so then its not possible.
      At the Hotel Edition version is exist the coupon discount systems, so by entering the code of the coupon you can get the discount for the specific booking. Please test it at live demo.

      • Thanks for the reply. Is it possible to leave the 'Start time: and End Time:' fields blank as they are not relevant to one resource form but are relevant on another resource form I have? One form is fixed sum and the other is calculated by time.
        Thanks,
        James

        • Hello,
          you are need to check the Premium Plus version, where is possible to configure the several booking form customizations for the different booking resources.
          So for one resource you can use the time fields and for other do not use in that case.
          Please test live demo of that version to be sure in functionality.

          • So if I want to upgrade to the PP version I've got to pay an extra $44? Had I just bought that in the first place it would cost $375. Is there anything you can do on the price?

            Thanks,
            James

            • Hello,
              The upgarde from Premium to Premium Plus single site usage version is cost
              $244. Right now it's standard upgarde cost and we can not chnage it.
              Regards.

              • That's pretty poor customer service IMO, there should be no additional charge to upgrade. I'm sure a lot of people are unsure of the exact version they need when first purchasing...

                • At this site are exist live demos of each versions,
                  where is possible to test and check all functionality from any version.

                  • Yes there are but until you install the plugin and start really playing around with it you can't fully figure out if it's the correct one for your use.

                    I'd imagine you have a large number of upgrades.