Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. WP 4.3.1 | BC Business Large 5.4.4

    Hi,
    I've sent a support request via contact form two days ago and haven't received a response yet. It's keeping us from continuing building our website.

    I mentioned that the calculation of multiple (percentage) Advanced Cost is wrong. In addition the summary of these cost to a total amount is wrong as well. These cost are all set with "Check this box if you want that specific additional cost, which configured as percentage for some option, apply to other additional fixed costs and not only to original booking cost." unchecked. Again, the percentage amounts are wrong AND the sum total is not correct either.
    I pointed out the example test page at https://pvresidences.com/properties/test-property/ .

    Please let me know if you've received the request and if you're planning to answer it or whatever is going on.

    • Hello.
      We do not received the message from your email. Even in SPAM I can not find your message from 2 days ago.
      Ok, relative to your quesrions.
      Let say you was selected following days:
      Check In: December 23, 2015 - Check Out: December 25, 2015.
      The original cost for these days is 1000 USD.

      You are have some additional costs:
      - 16% Sales Tax ( that you configured as 116% at the Booking > Resources > Advanced cost page )
      - 3% Hospitality Tax ( that you configured as 103% at the Booking > Resources > Advanced cost page )
      - 5% Service Fee ( that you configured as 105% at the Booking > Resources > Advanced cost page )

      So here how total cost is calculated based on your configuration:
      Original cost for the dates = $1000
      applying 16% Sales Tax = $1000 * 116% = $1160
      applying 3% Hospitality Tax = $1160 * 103% = $1194,8
      applying 5% Service Fee = $1194,8 * 105% = $1254,54

      In your case you need to configure the additional cost at the Booking > Resources > Advanced cost page in next way:
      - 16% Sales Tax ( You need to configure as: +16% )
      - 3% Hospitality Tax ( You need to configure as: +3% )
      - 5% Service Fee ( You need to configure as: +5% )

      So then total cost will be calculated like this:
      Original cost for the dates = $1000
      applying 16% Sales Tax = $1000 * 16% = $160
      applying 3% Hospitality Tax = $1000 * 3% = $30
      applying 5% Service Fee = $1000 * 5% = $50

      Total cost = $1240

      Kind Regards.

      • Thanks, that works. But you should mention the "+XX%" syntax somewhere in you documentation. It would save us the time of unsuccessful research and sending multiple support requests and you wouldn't need to answer it.
        And while your'e at it, check your contact form, too. I'm absolutely sure I saw a message on the screen that the contact form has been submitted successfully.

        • Hello.
          1) The info about "+XX%" is mentioned at the "Help section" at the bottom of the Booking > Resources > Advanced cost page.

          2) Relative of contact form. Can you send some "blank request" (in the way like you was making it previously), and then reply here that you was send request in contact form, we will check it, then.
          Thank you.

  2. Half Booking Days.. How to have the half booked day cell on the calendar divided exactly in two parts..?

    Thank You Very much..:-)

    • Hello.
      In this case, the days numbers can be displayed not correctly, because its will be divided by this line.

      If yo still want to make this customization, the please open this file ../{Booking Calendar Folder}/css/calendar.css?ver=1.0

      then find this code:

      /*Backgorounds*/ .block_hints .block_check_in_out.check_in_time div.check-in-div, /* Item for the LEGEND */ .block_hints .block_check_in_out.check_out_time div.check-out-div, /* Item for the LEGEND */ td.timespartly.check_in_time div.check-in-div, /* Define the check in/out time BACKGRUND */ td.timespartly.check_out_time div.check-out-div { border: 0px none; float: left; height: 200%; margin-bottom: -400%; position: relative; top: -50%; vertical-align: bottom; width: 20%; z-index: 0; }

      and replace it to this code:

      /*Backgorounds*/ .block_hints .block_check_in_out.check_in_time div.check-in-div, /* Item for the LEGEND */ .block_hints .block_check_in_out.check_out_time div.check-out-div, /* Item for the LEGEND */ td.timespartly.check_in_time div.check-in-div, /* Define the check in/out time BACKGRUND */ td.timespartly.check_out_time div.check-out-div { border: 0px none; float: left; height: 200%; margin-bottom: -400%; position: relative; top: -50%; vertical-align: bottom; width: 50%; z-index: 0; }

      Kind Regards.

        • Is it necessary to replace just this value: width: 50%;

          Right?

              • Hi.. Just another question please..

                Customer wants to separate the partially booked cell in three parts with a blank strip in the middle, so if the day is totally booked people can understand that is a check-i/check-out day.. Did is it possible and how..?

                Thank You Very Much for Your Support and patience..:-)

                • Hello.
                  Unfortunately, such customization is not possible. You can try to make some similar customization, but the date (that will have check in and check out bookings, will be marked with "pending or approved" color backgorund at the center and not at the left and right side, so I do not sure that its will be good for you.

                  If you still want to make this customization, then please folow this instruction:.
                  1) Please open this file ../{Booking Calendar Folder}/js/client.js

                  then find this code:

                  if ( ( additional_class.indexOf('check_in_time') != -1 ) && ( additional_class.indexOf('check_out_time') != -1 ) ){

                  and replace it to this code:

                  if ( false && ( additional_class.indexOf('check_in_time') != -1 ) && ( additional_class.indexOf('check_out_time') != -1 ) ){

                  2) Please open this file ../{Booking Calendar Folder}/css/calendar.css

                  then find this code:

                  td.timespartly.check_in_time.check_out_time div.check-in-div, /* If we are have Together the check in and check out times, so this date is booked.*/ td.timespartly.check_in_time.check_out_time div.check-out-div { display: none; }

                  and replace it to this code:

                  td.timespartly.check_in_time.check_out_time div.check-in-div, /* If we are have Together the check in and check out times, so this date is booked.*/ td.timespartly.check_in_time.check_out_time div.check-out-div { }

                  In general if you need to make some additional customization of such days, you need todo this by using this CSS class:
                  td.timespartly.check_in_time.check_out_time div.check-in-div, /* If we are have Together the check in and check out times, so this date is booked.*/ td.timespartly.check_in_time.check_out_time div.check-out-div { }
                  But we do not provide this customization and support it.
                  Kind Regards.

  3. Is there any way to create fields that are only visible to the booking form of the administrator. The user should see only a subset of this fields

    • Hello.
      I think no, its does not possible.
      But in the Booking Calendar Business Medium and higher versions possible to have the several different custom booking forms. Please read more about this here: https://wpbookingcalendar.com/overview/#custom-forms

      And you can have in one of the booking forms, some additional fields, that you require for the administrator booking form. You can insert this booking form for specific booking resource into some password protected page(s), so only administrator can access to this booking form with additional fields, and other visitors can not access to this booking form.
      Kind Regards.

  4. Hi, I bought your plugin wp bookingcalendare and I noticed that for quite some time asking me again purchase code, probably after I moved to the server (so the IP address). The domain is siervo.it

    How can I recover the purchase code?

  5. I need to change the color of the font for the form fields, ie. name, address, phone, etc. Where do I do that and what would the code be? I need the text to be white.

    Thank you.

  6. Hi.. WP Booking Calendar can import events from Google Calendar, we need to export our Booking Tables in Google Calendar or iCal format to syncronize with some Booking Services like Booking.com and AirBnB.com, You say that this feature will be in the to do list, we need to know if it will be realized shortly or we must wait long time for..

    Thank You Very Much..

    • Hello.
      Probably this feature will be implemented after next "major" update of the plugin, that currently we are in deep developing.
      I can not say right now about the times of that update, but most probably its will be from next year.
      Kind Regards.

      • i too want this feature, desperately searching for one that can do what Francesco is after!

  7. Hi! I am trying to find in which file does the reservation information is stored in the ftp.

    Thanks
    Dany

    • Hello.
      All bookings are storied inside of your DB.
      You need to check tables that startring from "wp_booking" term. For example" "wp_booking" and "wp_bookingdates".

      If you need the PHP file that create new booking, so then you need to check the ..{Booking Calendar Folder}\lib\wpbc-booking-new.php
      Kind Regards.

  8. Hi there,

    I've been working on my website. I've downloaded the plugin for small business (1 website), I configured it on my local machine to do tests before i set it up live and everything went fine until I've found an obstacle.

    It turns out that the Small Business version doesn't allow to create different forms for different tours that I offer with my business. I have 6 tours and each one of them have different start times and schedules.

    The Small Business version won't allow me to create them because Small Business = 1 form no matter how many services/tours are provided. Seems like the plugin for Small Business means the sale of 1 product/service…

    Anyway, I would need to upgrade at least to the Medium Business (220 USD) package in order to create the 6 different forms for each tour and complete the changes to the website.

    Is this correct and what are your recommendations on how to go about this?

    • Hello.
      Yes, its correct. I was sent the link for upgrade page to your email.
      Kind Regards.

  9. Hello,

    Is it possible to have the first and last dates selected on the mini calendar to automatically show up as partial day? A note that we don't have check in / check out times set since all locations have various check-in and check-out times.

    - Vita

    • Hello.
      1) The ability to select dates, ONLY possible in the inline month view calendar. Its does not possible to use the "date-picker text fields" for the dates selection.
      2) In the Booking Calendar Business Small and higher versions you can activate the "range days selection mode using 2 mouse clicks". Please read more about this here: https://wpbookingcalendar.com/overview/#range-days-selection and test how its working in this live demo https://bm.wpbookingcalendar.com/
      3) If you need to use the same date as check in/out date for the different bookings (change-over day), then please check this info: https://wpbookingcalendar.com/overview/#change-over-days

      Its does not possible to set the different check in/out times for the different booking resources with this feature.

      If you will not activate this feature, and will use the times fields int he booking form, then the first and last day in calendar will booking marked with small clock icon as partially booked dates.

      PS If you was meaning something, else then please explain it more detail in some example, what you need. So then I can check, if its possible or not.
      Kind Regards.

      • "Its does not possible to set the different check in/out times for the different booking resources with this feature."
        - Do you mean it's not possible to set different check in and check out times for different booking resources at all with this plugin?

        We have range days activated. What we need is when someone clicks on the start date and end date, the start and end date will show partial day and not full day highlighted in the calendar since the check in & check out times are in the middle of the day.

        • Hello.

          – Do you mean it’s not possible to set different check in and check out times for different booking resources at all with this plugin?

          Yes, the check in/out times the same, because at the front-end side of the website, visitor does not see selections of this check in/out times at all. Its system times for ability to set change-over days.

          "We have range days activated. What we need is when someone clicks on the start date and end date, the start and end date will show partial day and not full day highlighted in the calendar since the check in & check out times are in the middle of the day"

          Please activate the option "Use check in/out time" and configure the check in/out times at the General Booking Settings page. For example, check in time as 14:00 and check out time as 12:00.
          You can test it inaction here: https://bm.wpbookingcalendar.com/

          Please note, this feature apply the same check in (14:00)/out times (12:00) to any booking resources.
          Kind Regards.

  10. Hi,

    Is it possible to create an admin user with a role that gives them access only to the Booking calendar plugin?

    E.g.
    Administrator - full access
    Editor - full editor access
    BookingsManager - access only to Bookings

    I'm happy to create a new user role as necessary.

    Thanks.

    • Hello.
      Unfortunately no.
      In the Booking Calendar possible only to configure the access to the different menu pages (like: Booking Listing/Calendar Overview, Resources, Add new booking, Settings) for the different WordPress users (WordPress roles).
      You can change the minimum user role for access to the specific menu page at the General Booking Settings page in right side of this page at the "Permission section".
      Kind Regards.

      • Ok, thanks. Maybe this could be considered as a future feature? I'm sure this would be useful for others using the plugin, where it may be desireable to limit access only to the booking system.

        • Hello.
          I will add this feature to the todo list.
          Kind regards.