Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,

    By default I have only week days set as available for booking (Monday-Friday) however I would like the ability for bookings staff to be able to create bookings themselves with the option of Saturday and Sunday.

    I have tried creating a separate form but I'm not sure if I can override the "Unavailable week days" setting in Booking > Settings.

    Can this be done?

    • Hello.
      Its only possible to override this settings (for settings all weekdays as available), in the page at the front-end side, by adding this JavaScript before Booking Calendar shortcode:
      <script type="text/javascript"> user_unavilable_days = []; </script>
      Kind Regards.

  2. Is it possible to add a field to upload a file to the form?

    • Hello.
      Unfortunately, Booking Calendar does not support the upload or attachments during booking process. Sorry.

      If you need that visitor upload some file during booking process, then please configure in the email template (that sending to the visitor, after visitor made the booking) some link to the "secret page" at your website, where will be exist some form for uploading files.

      For uploading files, please use some other plugin. Then just insert into that "secret" page some form for ability to upload file by your visitor.
      Kind Regards.

    • Hello.
      You are having several JavaScript errors at the page, that's why calendar is not loading.

      Error: ReferenceError: jQuery is not defined
      Source File: https://flexhuddle.com/meeting-room-booker/
      Line: 103

      Its seems that you are using some type of "Cache plugin" at your website.

      Please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      If you still will have this issue, please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      Kind Regards.

  4. Hi!
    My customer bought a medium business licence about 2 years ago through the developper who did the website. Now my customer is no longer working whit this entreprise and now we have a lot of issues with the plugin and the site is not up to date. The calendar disapeard from the dashboard but is still in the ftp.
    We need to get the latest version of the plugin, I need to know how you want to proceed and how much it will cost for the update. The actual version on the iste is 5.2
    This is urgent to be resolved.
    Thanks
    Dany

  5. WP 4.3.1 | BC Business Large 5.4.4

    Having a hard time to apply styles to the for button. Could you please point out the css classes that are responsible for styling the Submit button of the booking form?
    Thanks in advance.

    • Hello.
      Please try to use CSS style like this:
      .booking_form_div button.btn{ background: #80020; }

      • Oops, too soon.

        I just tried to use these classes in my style.css but the styling doesn't seem to have any effect at all on the button.

        • Hello.
          Try to clear browser cache after customization before testing.
          If you still will have issue, please send link to that page.
          Kind regards.

              • But this alteration will get overwritten when we install an update of the plugin. Any way to prevent this by using the child theme?

                  • Sorry but I'm getting quite frustrated with this. I can change the background color but nothing else. Can't alter font color, border radius, font-weight etc etc etc ... Never struggled with a CSS issue that long before. Why do you make it so hard to apply our own styling?

                    • Hello.
                      I can see that you are using this CSS class ".pvres_btn" for defination of your style:
                      .pvres_btn { background:#CCFFCC; background:-moz-linear-gradient(top,#CCFFCC 0%,#4AA400 100%); background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#CCFFCC),color-stop(100%,#4AA400)); background:-webkit-linear-gradient(top,#CCFFCC 0%,#4AA400 100%); background:-o-linear-gradient(top,#CCFFCC 0%,#4AA400 100%); background:-ms-linear-gradient(top,#CCFFCC 0%,#4AA400 100%); background:linear-gradient(top,#CCFFCC 0%,#4AA400 100%); filter: progid: DXImageTransform.Microsoft.gradient( startColorstr='#CCFFCC', endColorstr='#4AA400',GradientType=0); padding:20px 30px; color:#fff; font-family:'Helvetica Neue',sans-serif; font-size:16px; border-radius:5px; -moz-border-radius:5px; -webkit-border-radius:5px; border:1px solid #459A00; }

                      Please use this code:
                      .booking_form_div .pvres_btn { background:#CCFFCC; background:-moz-linear-gradient(top,#CCFFCC 0%,#4AA400 100%); background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#CCFFCC),color-stop(100%,#4AA400)); background:-webkit-linear-gradient(top,#CCFFCC 0%,#4AA400 100%); background:-o-linear-gradient(top,#CCFFCC 0%,#4AA400 100%); background:-ms-linear-gradient(top,#CCFFCC 0%,#4AA400 100%); background:linear-gradient(top,#CCFFCC 0%,#4AA400 100%); filter: progid: DXImageTransform.Microsoft.gradient( startColorstr='#CCFFCC', endColorstr='#4AA400',GradientType=0); padding:20px 30px; color:#fff; font-family:'Helvetica Neue',sans-serif; font-size:16px; border-radius:5px; -moz-border-radius:5px; -webkit-border-radius:5px; border:1px solid #459A00; }
                      Kind Regards.

  6. Hi, in the payment page the button of Authorize.net is white. When the mouse is on above the button, it is changing to green bottom and it is readable.
    How can I modified the button background color?

    • Hello.
      You can modify the CSS of that button by using this CSS classes.
      Please open this file ../{Booking Calendar Folder}/css/client.css
      and add to the bottom of the file this code:

      .booking_authorizenetPayForm input.btn, .booking_authorizenetPayForm input.btn:hover { background: #fff; }

      Of course instead of " background: #fff;" you need to have your own CSS .
      Kind Regards.

      • OK, but my problem is that the original Authorize.net buttom has white text and very grey background. So the text is not readable. I would like to change the original color, not mouse-rollover color.

        • Hello.
          If you need to chnage the color of text and background, you can use this CSS:
          .booking_authorizenetPayForm input.btn { background: #aaa; color: #333; }

          Of course you can use the different colors in this CSS, relative to your Theme.
          Kind Regards.

  7. WP 4.3.1 | BC Business Large 5.4.4

    Test page: https://pvresidences.com/properties/test-property

    The width of the availability calendar is too large.
    Checking the code shows an inline style attribute "width: 852px" right behind calling the css class "bk_calendar_frame months_num_in_row_.cal_month_num_3".
    I don't know where this width is coming from or where it can be altered/disabled/deleted.

      • I know but it doesn't have any effect. I have set it the way you're mentioning to 800px but yet this gets over written by the inline style width:852px.

        • Hello.
          Can you send exactly shortcode that you inserted into the content of this page: https://pvresidences.com/properties/test-property

          Before that please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

          Kind Regards.

          • Here's the shortcode:

            [booking type=89 form_type='book4-sth' nummonths=3 options='{width=800px cell_height=20px}']

            No caching plugins installed.

            • The strange thing is that this width:852px inline styling is applied only to the calendar but not to the booking form under the calendar.

            • Hello.
              Did you make any customization of calendar source ?
              Also try to deactivate one by one all your activate plugins and retest it. If it's not help, try to activate the default WordPress theme and retest it again. May be there exist some conflict.
              Kind regards.

              • No, we didn't make alterations of the calendar source. We wouldn't even know where. We'll try the other suggestions and might get back to you soon.

  8. I have two resorces that want to be able to book on the same form. It's a community house with kitchen and hallroom. My guests want to book kitchen, hallroom or both. So if you book kitchen, hallroom will be able for reservation or vice versa. If you book both no more reservations should be possible that day. How can I do that?

    • Hello.
      Only in the Booking Calendar Business Large version is possible to set the booking resource (rooms, house, etc...) with specific capacity.

      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      Also we highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/

      You can make the parent resource (a house) and then create 2 child resources (or any other number of rooms, depend from how many rooms you are having). Its means that total capacity will be 3.

      Now you need to create 2 booking forms at the Booking > Settings > Fields page. One form for the "child booking resources" (rooms), and one form for the entire house (parent booking resource). The form for parent booking resources must to have form field for visitors selection with one pre-selected option, which is = to capacity of this booking resource. In this example its 3 visitors. This field can be hidden, so your visitors do not see it. Its required for booking entire house (parent and all child resources). Then you need to insert the booking shortcode for the parent booking resource (house) and this custom form into the separate page.

      In the booking form for child resources (in our case it for kitchen and hallroom), can be selection of only 1 visitor.

      Then separately at the different pages you can insert the booking forms for the other 2 booking resources:kitchen and hallroom .

      Please note, if one of the child resources will be booked you cannot book the entire house for those dates (the availability will be less then number of visitors), but the dates in the calendar still will be select-able. Also if someone is book the entire house, so then the dates in the calendar of separate rooms will be unavailable.

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind Regards.

  9. Hi
    My B&B has two rooms, so I would like to show availability of both rooms. Customers should be able to choose before booking. Is that possible with the free version?
    Thank you for your reply!
    Kind regards
    Petra

  10. In the Bookings Calendar - Calendar Overview, is it possible to show the All Resources + Day view with the time above the first row of the calendar?

    Times are shown when selecting a specific resource + Month view, but I would like to see the detail on a daily view.

    • Hello.
      Its does not possible in the actual versions of Booking Calendar.
      Kind Regards.