Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,

    i have WordPress 4.3.1 and BookingCalendar 5.4.4 ; i m creating an apartment booking , i have some issues :

    1. if a guest book on 31 December, the booking should be at least of 7 days (included 31 December); how can i add this condition?
    2. if a guest book for at least 7 days i should add a fee; how can i add this condition?

    Thank you for your availability.

    • Hello.
      1) Its possible in the Booking Calendar Business Medium and higher versions.
      If you need to define the minimum or specific number of days selection for the specific season, then you can activate the range days selection mode using 2 mouse clicks at the General Booking Settings page in calendar section, and then in the Booking Calendar shortcode during inserting this shortcode into the post or page, you can configure in the options parameter additional condition for the number of days selection during specific season. Please read more about this here: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/#booking-options-condition

      Of course you need to define those dates as season filter at the Booking > Resources > Filters page.

      2) If you need to set the different booking cost, depend from the number of selected dates, then this cost configuration available in the Booking Calendar Business Medium and higher versions. You can configure it at the Booking > Resources > Cost and rates page by clicking on "Valuation days" button, near specific booking resource. Please read more about this here: https://wpbookingcalendar.com/overview/#valuation-days

      Kind Regards.

      • ok thanks for your explanation.

        If i should add a fee that is paid if the booking is at least of 10 days and it depends on the number of visitors; how can/add i create it?

        • Hello.
          In the Booking Calendar Business Medium and higher versions you can set additional cost that depend from the number of visitors selections or any other option selection in the selectboxes or checkboxes in your booking form. Please read more here: https://wpbookingcalendar.com/overview/#additional-cost
          You can configure it at the Booking > Resources > Advanced cost page. Please read help info about this cost settings at the Booking > Resources > Advanced cost page in BOTTOM of that page.

          But this "Additional cost" can not depend from the number of selected dates. These 2 cost settings independent. So you can not set that at least 10 days and at least 4 visitors than cost will booking $100. You can set separately cost for the number of selected days and separately cost that depend from the number of selected visitors.
          You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
          Kind Regards.

          • Can i add a particular condition in Fields (If [days_number_hint]==10) then..... ?

            • Hello.
              Sorry, this condition is not possible.
              Kind Regards.

  2. Hi,

    the tool tips in the booking overview on the admin page are not visible and the date in the comment field when making a deposit payment has the wrong format: 11.10.2015 instead of 10.11.2015 --> I've set the date in the settings page.

    Where can I change this?

    Thanks, Chris

    • Hello.
      1) Relative not showing tooltip at the calendar overview page, its can be because of conflict with some other active plugin. Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      But if you will mouse over on booking at the bottom of the page, so its can exist issue with not showing tooltip. Its known issue. In this case some browsers can scroll page to show the page and some browsers not show it. We will fix this issue in future updates.

      2) Relative to the second issue, please make this fix:
      Please open this file ../{Booking Calendar Folder}/inc/biz_s.php

      then find this code:

      $today_day = date('m.d.Y') ;

      and replace it to this code:

      $today_day = date_i18n(get_bk_option( 'booking_date_format') );

      Kind Regards.

        • Hello.
          I can not see that code in the bottom of this file: https://www.blitzbox-ulm.de/wp-content/themes/sydney/style.css
          Please recheck that you was added this code and clear the browser cache before testing.

          Also please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
          Kind Regards.

            • Hello.
              Now you was removed one } symbol before that code.
              Please replace this code:
              .widget_wpdev_booking { position: relative; z-index: 100; }
              To this:
              } .widget_wpdev_booking { position: relative; z-index: 100; }

              Please be careful in this customization.
              Please clear the browser cache after this modification before testing.
              Kind regards.

  4. Is there a way to show on the widget (for frontend) who is up next on the calendar and what dates? The availabillity calendar only shows that the dates are reservered, but we'd like to be able to expose to all users who.

    • Hello.
      Please note, you can see, who made the booking only at the admin panel.

      Its possible to make customization to show who made booking in mouse over tooltip only for specific timeslots not the full dates at front-end.
      This feature available in the Booking Calendar Business Small and higher versions

      Its possible to make a little trick (in Booking Calendar Business Small and higher versions) to show in the "mouse over tooltip" over specific booked timeslot (please note the booking must be made for the specific timeslot, and not the full date), the Name of the person, who made the booking.

      Example:
      11:00 - 12:00 Jon Mack

      But please note this feature can impact to the performance, and we do not recommend to activate it.

      If you are still want to activate it,so please open this file: ../{Booking Calendar Folder}/lib/wpbc-constants.php find this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', false );

      and replace to this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', true);

      • Hmm...we have all day events so it doesn't seem like that will work.

        Is it possible to export the data from the admin calendar to something else like Google Calendar?

        • Hello.
          1) Unfortunately, the export of bookings to the Google Calendar is not supporting. Sorry.

          Booking calendar support only import of events from the Google Calendar (not 2 sides sync). Info about it exist in any settings pages at plugin website and at help configuration page of plugin website: https://wpbookingcalendar.com/faq/import-gc-events/ The export functionality exist in our todo list for some future updates of booking calendar.

          In paid versions supporting export of exist bookings to CSV files.
          Kind regards.

  5. Hello,

    Can i add an additional cost (field module) dependent on the time, for example:

    i should add a fee if the booking is at least of 7 days

    Thanks

    • Hello.
      In the Booking Calendar Business Medium and higher versions, possible the cost of booking, that depend from the number of selected dates. Please read more about this here: https://wpbookingcalendar.com/overview/#valuation-days
      Also in these versions possible to set the additional cost that depend from the selection options in the selectboxes or checkboxes in your booking form. Please read more here: https://wpbookingcalendar.com/overview/#additional-cost

      But its does NOT possible that the "Additional cost" (at Booking > Resources > Advanced cost page) depend from the number of selected dates (Valuation days cost). sorry.
      These 2 costs settings are independent of each other.
      Kind Regards.

  6. Hi,

    I have two different types of resources (Tours and Trikes) on my site (with Business Large).

    For the tours, I have fixed time periods (eg. 3 days) a person can book. For the trikes I have single/multiple days one can book.
    So for that purpose I would need to have a "fixed range" for the tours and a "dynamic range" for the trikes.

    Is there a way to configure such a need?

    Thanks, Chris

  7. Hi there.

    I am using the Booking Calendar Medium version.

    I currently have set that deposits for a payment are required if the booking date is over 42 days from the Booking.

    What I can't tell, is are the 'Booking Request' emails that would then later need to be sent out, automatically sent out when the final/next payment is made? Or do I have to manually do this?

    It would be great, will soo many bookings if this was automatic.

    • Hello.
      Unfortunately, in actual versions possible to send the payment request only manually. The automatic payment request sending feature will be available in some future updates.


      Here is little instruction about deposit configuration and sending payment request for the rest of the sum.

      Please read firstly this article about thecorrect configuration of the "payment link" :
      https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      Now open the General Booking Settings page and set checked this option: "Deposit payment:" at the "Costs" section.
      You can open the Booking > Resources >Cost and rates page and by clicking the"Deposit amount" button configure the deposit amount value.
      This cost will be show in the payment form, after visitor is made the reservation. So probably its cost will be smaller than full amount. And your visitors can make the payment of that amount.
      At the admin panel at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside ofthe "notes section" (you can activate it by pressing the note button at the right side ofthe each section), you will see thedescription similar to this:
      Total cost: $135.00 /deposit:$54.00, balance: $81.00/ - 11.11.2015

      If you are want to request from the visitor to pay the rest of the sum, you are need to make these steps:
      1) Edit the cost of the booking, and enter thesum, which will show at the payment form. You are need to change the cost and then press the save button to save the new cost.
      2) Press the send payment request button to send the email with link to the payment form for the specific booking.

      Kind Regards.

  8. Hi,

    How can I put form next to calendar?
    Now form is below the calendar?

    Thanks for quick answer!

    Henna

    • Hello.
      Its possible to have such type of form customization in the paid versions of Booking Calendar.

      In these versions of Booking Calendar please open the Booking > Settings > Fields page, then in the action toolbar, select "2 Columns form template" and click on "Reset" (or "Both") button, to reset the exist booking form customization to the default one.
      Kind regards.

  9. Hello,

    if a guest book X days and these X days are between two different seasons the cost of each day will be relative to the cost of the check in day season; i want that the cost of each day is relative to its season and it doesn't depend on the season of the check in day. How can i set it?

    • Hello.
      Its depend what what cost settings do you use.
      If you are using "Rates", so then each day from the different seasons will get the cost of specific season.

      If you are using the "Valuation days" cost settings, so in this case, this cost settings will overwrite the rates.
      In addition, if you are using setting the "Valuation" days depend from the season, then in this case, detection of the season can depend only from "check in" day. Valuation days can not depend from the 2 different seasons and 2 different days starting of this calculation which relative to the different seasons. Sorry.
      Kind Regards.

  10. Hello,

    which is the name of php file relative to Additional Costs?

    Thanks

    • Hello.
      You can find the function that make calculation of the "Additional cost" at the ../{Booking Calendar Folder}/inc/biz_m.php inside of the function content:
      function advanced_cost_apply( $summ , $form , $bktype , $days_array , $is_get_description = false ){
      PS Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Kind Regards.

      • Thank you, i need about the layout of this page, to create a new textarea for an additional cost.

        • Hello.
          Its inside of the function content:
          function advanced_cost_management_settings(){
          Again please note, we can do not provide some personal customization or custom development. And if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
          Kind Regards.