Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello, I have a business large version. How can I modified the text of [visitorbookingpayurl] in the payment request email. Originally, the text in the sent email is "hivatkozás". This mean the "link" in my language.
    Thanks,
    Gabor

    • Hello.
      You can edit this code, in source.
      Please open this file ../{Booking Calendar Folder}/inc/personal.php

      then find this code:

      $mail_body = str_replace('[visitorbookingpayurl]', ' <a href="'. $edit_url_for_visitors . '&booking_pay=1' .'" rel="nofollow">' .__('link' ,'booking') .'</a> ' , $mail_body);

      and replace text here __('link' ,'booking') to your text.
      Kind Regards.

      • Thanks, it is working, but the system translate the word automatical to my language (hungarian) in the sent email.

        • Hello.
          If you want that this words was not translated, just use this:
          $mail_body = str_replace('[visitorbookingpayurl]', ' <a href="'. $edit_url_for_visitors . '&booking_pay=1' .'" rel="nofollow">' . 'FIXED TEXT' .'</a> ' , $mail_body);
          Also please check this info, if you are having several languages at your website: https://wpbookingcalendar.com/faq/several-languages/
          Kind Regards.

  2. Hello,

    Can i remove the setting in evaluation days if the booking days are between two diffenrent seasons? For example
    i have an evaluation day of : Together 7 days in a Season named A, the booking is between two different seasons and the check in is in the Season A, i would like that the evaluation day is removed so the rates are relative to the single day; if i can't set it in configuration can you suggest me where e how can i modify it (eventually in php)?

    • Hello.
      No, its does not possible to have such feature. In this case your visitor need to make 2 separate bookings.
      If you wan to make some customization, so then you can find the "Valuation days" functionality inside of the ../{Booking Calendar folder}/inc/biz_m.php file in content of this function:
      // V a l u a t i o n Days function get_all_days_cost_depends_from_selected_days_count($booking_type, $days_array , $times_array ){

    • Hello.
      Unfortunately, the Booking Calendar does not support exporting the bookings to the PDF files.

      Paid versions of Booking Calendar support exporting of bookings to the CSV files.

      Or you can make Print the booking listing page. Also during printing you can set as source not the "printer" but some "PDF creation tool" (if you have someone) and then you can get the PDF file with this trick.
      Kind Regards.

  4. hello,

    if i select the cost for night, the [cost_hint] is for days, how can i correct this?

    Thanks

    • Hello.
      the [cost_hint] is showing total cost of the booking. And if you selected the cost per night, its have to calculate cost based on the night costs. Its means that cost of the second selected day will be = 0.
      If you still have some issue with cost showing, pelase recheck your cost configuration at the Booking > Resources > Cost and rates page by clicking on "Rates" button and on the "Valuation days" button.
      Kind Regards.

  5. Hi,

    Can I use a form in the free version to make reservations?
    If so, how can I do that, as it doesn't work.

    Best regards,
    Jochen

  6. Hello,
    If a select the cost of the booking for night, the [cost_hint] is always relative to the day/cost; how can i change it?

    Thanks

    • Hello.
      the [cost_hint] is showing total cost of the booking. And if you selected the cost per night, its have to calculate cost based on the night costs. Its means that cost of the second selected day will be = 0.
      If you still have some issue with cost showing, pelase recheck your cost configuration at the Booking > Resources > Cost and rates page by clicking on “Rates” button and on the “Valuation days” button.
      Kind Regards.

  7. How do you put the form fields to the right of the calendar? Also is there a video on the premium package??
    Thx
    dennis

    • Hello.
      1) Such configuration possible in the paid versions of Booking Calendar.
      In these versions of Booking Calendar please open the Booking > Settings > Fields page, then in the action toolbar, select "2 Columns form template" and click on "Reset" (or "Both") button, to reset the exist booking form customization to the default one.
      You will have this booking form customization:
      <div style="float:left;margin-right:10px; " > [calendar] </div> <div style="float:left;" > <p>First Name (required):<br />[text* name] </p> <p>Last Name (required):<br />[text* secondname] </p> <p>Email (required):<br />[email* email] </p> <p>Phone:<br />[text phone] </p> <p>Adults: [select visitors class:span1 "1" "2" "3" "4"] Children: [select children class:span1 "0" "1" "2" "3"]</p> </div> <div style="clear:both"> <p>Details:<br /> [textarea details 100x5 class:span6]</p> [captcha] <p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</p> <hr/><p>[submit class:btn "Send"] </p> </div>

      Click on "Save changes" button and then test it.

      2) Unfortunate, there are no video tutorial. Please read the general instruction about usage of paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/general-usage-instruction/
      Also you can check hepfull info at the HELP page here https://wpbookingcalendar.com/help/ and at the FAQ https://wpbookingcalendar.com/faq/ .
      Kind Regards.

  8. A few problems I've run into. I just purchased the Large Business version. There's at least 1 pretty bad bug I've found and a limitation that I'd like to find a solution for.

    1) I'm created a custom template and have various Start Times and Durations set, so users can block out a certain amount of time from a set of days. Now once there's a single booking, the calendar shows Booked, even though there's other timeslots available. I can choose that day and book the other timeslots, so it's a matter of marking the day in the calendar correctly.

    2) This whole booking system is nice but it doesn't really do what I want, which of course I found out after spending $450. I had expected to be able to display the availability calendar on the frontend, but show more than basic information on it. Ideally I'd like to treat it like a public calendar that a group of people could use to see who has what time booked. So really the backend booking calendar would be put into the frontend, without the editing and approval parts of it. And the ability to skin it of course. So while the system works mostly well for half of my project, it's kind of useless as it stands. I'm fearing that I'll have to write a WP plugin to pull the data out of the database to display my own frontend system.

    • Hello.
      1) The ability to book for specific timeslots possible only for the single booking resources (where capacity = 1), in Booking Calendar Business Large version. Otherwise, if you will try to use the timeslots for making booking on booking resource with specific capacity, this timeslot will no play any role in availability, system will just decrease availability on specific date.

      So please be sure that you are using single booking resources (where capacity =1), if you are using the booking for specific days.

      if you are need to make the several specific number of bookings per the same timeslot at same date, its does not possible in any versions of Booking Calendar. Please read my suggestion below about the possible configuration.

      At the Booking Calendar Business Small and Business Medium versions are possible to make the bookings for the specific time slot.
      Please note, if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.

      At the Booking Calendar Business Large version is possible to set the capacity of the booking resource, it’s mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability.

      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.
      And only after that select the date and fill the booking form. Its can be look like this: https://bm.wpbookingcalendar.com/select-resource-2/
      _____________________________________________

      2) Its possible to show who made booking only for specific timeslots not the full dates at front-end. You need to make small customization.

      Its possible to make a little trick (in Booking Calendar Business Small and higher versions) to show in the "mouse over tooltip" over specific booked timeslot (please note the booking must be made for the specific timeslot, and not the full date), the Name of the person, who made the booking.

      Example:
      11:00 - 12:00 Jon Mack

      But please note this feature can impact to the performance, and we do not recommend to activate it.

      If you are still want to activate it,so please open this file: ../{Booking Calendar Folder}/lib/wpbc-constants.php (in older versions its was here: ../{Booking Calendar Folder}/wpdev-booking.php ) find this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', false ); // This feature can impact to the performace

      and replace to this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', true); // This feature can impact to the performace

      Kind Regards.

      • It's still a pretty big issue that the software allows you to setup timeslots, and those timeslots can be booked and blocked off on the booking form (the timeslot dropdown correctly shows the times blocked off), but the calendar view won't show the day as partially booked. It's either booked or not booked. This needs to be fixed.

        • Hello.
          The partially booked days must be showing for the "single booking resources" (capacity =1). You can test it in action at the live demo of Business Small version here https://bs.wpbookingcalendar.com/

          If you still have this issue, probably you was not correctly configured timeslots. Try to recreate you timeslots by using the shortcode generator from the right side of Booking > Settings > Fields page.
          If you still have this issue, please send the configuration of your booking form in TXT file as attachment, also screenshot of Booking > Resources page and link to the page with your booking form to the support @ wpbookingcalendar.com
          Kind regards.

  9. Hello,

    I have purchased Business Small SingleSite 5.4.4

    I would like to offer my clients the choice of either DIRECT BANK PAYMENT or PAYPAL payment on the same booking form page but if I check the payments options for both methods on the PAYMENT SETTINGS page the only option offered on the actual payment page is PayPal.

    Is it possible to offer both payment methods?

    Regards

    John Morgan

    • Hello.
      In general it's have to show both options. If you activated those payment systems, then Booking Calendar have to show the PayPal payment form and info for payment by bank transfer for your visitors.
      Please recheck that you activated (set checked active status) for those 2 payment systems at the Booking > Settings > Payment page.
      Kind regards.

  10. We have bought the medium booking calendar form for this website https://villadaeva.eu/

    Question 1:
    The costs and chosen dates do not appear when the client fills in the form.
    You can try to enter data at this url : https://villadaeva.eu/?page_id=3075

    Question 2:
    Since we are opening only in June of 2016, is there a way to not show the dates before that month.

    Thank you we really like this calendar but the learning curve is a bit steep.
    Thank you for your cooperation.

    • Hello.
      1) You can use this shortcode [cost_hint] in the content of booking form at the Booking > Settings > Fields page to show the cost of the actual booking.

      2) You can use this parameter
      startmonth='2016-06'
      in the booking calendar shortcode:
      [bookingselect type='' nummonths=1 form_type='standard' startmonth='2015-12']
      So then when visitor open the calendar, this calendar will show by default that specific month.

      All previous months you can define as unavailable at the Booking > Resources > Availability page. Please note, visitors, still can scroll back to previous months, but the dates there will be unavailable.

      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Kind Regards.

      • Thank you for your quick answer, [cost_hint] will add the price of the sum of the minimum 7 days that the client has to book, but the price is a fixed sum and should only be that price showing. Is there a way to add this option in the cost_hint whitout having to divide per day? Hope you follow my explanation.

        As for setting the start month, works great.
        Thank you again for your quick help. So much appreciated.

        • Hello.
          Sorry, I do not clearly understand about this issue.
          Do you need to have the "fixed" cost of the booking instead of the setting "cost per 1 day".
          Then you need to open the General Booking Settings page in "Cost section" and set instead of the "cost per 1 day" the "fixed" cost setting.
          Kind Regards.

          • Hello again,
            we are stuck in number of days of reservation from saturday to saturday, possibility of 28 nights.
            How do we add those options : in the page form or settings?

            • Hello.
              Please open the General Booking Settings page, and activate the range days selection mode using 2 mouse clicks.
              Set minimum number of days selections as 8 days,
              Maximum number of days selections as 29 days,
              and specific number of days selections as 8,15,22,29
              Kind Regards.

        • Thank you, I found the solution for [cost_hint] except it shows $ sign instead of Euro sign ✖
          Please let me know where I can change this option.

            • Hello.
              You can change the currency symbol at the Booking > Settings > Payment page in the each payment system.
              Please note, PayPal is default payment system, so please be sure that there you are set Euro as a currency.
              Kind Regards.

              • Thanks for the reply. Worked right away.
                Sorry to bother you again.
                When I choose Type your number of days for range selection, does that mean number of nights the client will stay, say from Saturday (check in time: 4 o'clock to Saturday check out time 10 o'clock)?
                So is the number 7 or 8?

                  • How do I show number of nights booked on the form when the client chooses his dates?
                    Thank you again and again.

                    • It's possible only in the Business Medium and higher versions.
                      Please use this shortcode in the booking form: [nights_number_hint]

                      Please use shortcode generator at the rights side of Settings Fields page for help info.

                  • But if I choose 8 days, I cannot choose the next saturday, Is there a way to select half days depending on the check-in check-out times. Thank you again.

                    • Hello.

                      Its because this booking, was made before you activated the using check in/out times.
                      I was made a test booking at the January 2017, and its working fine there.

                      Relative to that old booking, please try to edit it, just re-select the dates and save it. Its have to re-update the check in/out times, for that booking.
                      Kind Regards.

                    • We are almost done, thanks to your quick respond.
                      Our villa catered and self-catered cannot be individually booked. If one is booked for certain dates, the other one should show unavailable as for the appartment.

                    • Hello.
                      You can to use agregate parameter in the bookin form shortcode. Please note its works only in the [booking ... ] shortcode, its will not work in the [bookingselect ...] shortcode.

                      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

                      Let I explain in example how the "aggregate" feature is working.
                      For example let say you are having 3 booking resources:

                      Resource A with ID=1
                      Resource B with ID=2
                      Resource C with ID=3

                      If you insert booking form for the booking resource: "Resource A" like this:

                      [booking type=1 nummonths=1 agregate='2;3']

                      Its means that you will show booking form with calendar for booking resource "Resource A", but this calendar also will show as unavailable specific dates and times, if these dates or times was booked in booking resources with ID=2 and with ID=3

                      So for example for booking resource "Resource B" you can insert into the post this shortcode:

                      [booking type=2 nummonths=1 agregate='1;3']

                      and for booking resource "Resource C" you can insert into the post this shortcode:

                      [booking type=3 nummonths=1 agregate='2;1']

                      Also please note, if some one will make booking in booking form for booking resource "Resource B"

                      [booking type=2 nummonths=1 agregate='1;3']

                      this booking will belong to the booking resource with ID=2 ("Resource B")

                      But its also means , that date(s) or time, that belong to this booking, will be not available in booking form with this shortcode:

                      [booking type=1 nummonths=1 agregate='2;3']

                      and this shortcode:

                      [booking type=3 nummonths=1 agregate='2;1']

                      Because, we are using this booking resource ID=2, in the agregate parameter.

                      Hope its clear now.
                      Kind Regards.

    • we need for the client to select from 8 to 32 days, how to add this function in : settings or the page form?

      • Hello.
        Open the General Booking Settings page, and activate the "range days selection mode using 2 mouse clicks".
        Set minimum number of days selections as 8 days,
        Maximum number of days selections as 32 days
        Set specific number of days selections as empty field.
        Kind Regards.

    • We have the same calendar for our 4 resources, but in one of them we would like for a field not to show and to add one. Is there a conditional way to do this in the Fields Settings?
      Let's say I don't want the field number of children to show, but age groups (25-35, 35-45 etc)
      Regards

      • Hello.
        Its possible to create several custom booking forms at the Booking > Settings > Fields page with different form fields (available in the Booking Calendar Business Medium and higher versions).

        And then you can insert specific booking form for specific booking resource.

        If you are using the booking resources selections shortcode, so in this case, you need to define specific custom booking form for specific booking resources as "default" at the Booking > Resources page.

        Kind Regards.