Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I am using WP 4.3.1 and have the business medium paid software. My question is regarding the date format. One the week view (our default view), the date appears as we wish: month/day/year (12/7/15). But when you click on a single resource, the date reverts to the European style: day/month/year (07/12/15). I have looked in the settings and made sure we have the date formatted as we wish. I do not see another option. Is there a way to ensure the date is consistently in the format we desire?

    • Hello.
      Please make this fix for showing those dates in correct format. This fix will be exist in the next update of plugin.

      Please open this file ../{Booking Calendar Folder}/lib/wpdev-bk-timeline.php

      then find this code:

      $date_format = 'd / m / Y';

      and replace it to this code:

      $date_format = get_bk_option( 'booking_date_format');

      Kind Regards.

  2. Hi, when reservation is approved, does not sent email confirmation to client, why? Thanks.

    • Hello.
      1) Please open the Booking > Settings > Emails page and recheck that you activated sending emails for the visitors of your website, after approving of the booking.
      2) If you do not receive emails at all, then please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point #5 from this instruction).
      Kind Regards.

  3. Hi,
    We have Business Small single site 5.2. For some reason the Thank You message after a booking is not working. I tried both the default message and the redirect to a Thank You page. After a booking it automatically goes to a payment page that has the PayPal 'Pay Now' button. Also, the booking confirmation emails are not sending to customers and the payment request email - sent manually from the Bookings list, is not working. I cannot see why all these things are not working. Can you please help with these?
    Thanks
    ilona

    • Hello.
      1) The "Thank you" message or redirection to the "Thank you" page will work, only in case, if ALL payment gateways are deactivated or the cost of the booking = 0.
      So please open the Booking > Settings > Payment page and deactivate all payment systems. After this you will see the "Thank you" message, after visitor make the booking.

      2) About emails. Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point #5 from this instruction).

      Kind Regards.

  4. Hi,

    i would insert in php code a sending of an SMS (my code) when a customer performs a booking. In which file php (and function) can i insert it?

    Thank you.

    • Hello.
      The Booking Calendar do not have the SMS notifications functionality in the core of the plugin.

      But you can check this plugin "Booking Calendar - Clockwork SMS" : https://wordpress.org/plugins/booking-sms/

      which is work together with Booking Calendar and declare that have this functionality.

      Please note, its does not our plugin and we do not support this plugin. That's why please contact support of that plugin relative any questions about integration.
      Kind regards.

      • ok.
        I want know in which function/php file can i add my code for this function, when the customer perform a booking.

        thank you

        • Hello.
          When new bookings is creating at the Booking Calendar is executing this function wpbc_add_new_booking
          inside of the ../{Booking Calendar Folder}/lib/wpbc-booking-new.php file.

          You can use connection to this action hook for getting info about the new booking:
          do_action('wpdev_new_booking',$booking_id, $bktype, $str_dates__dd_mm_yyyy, array($start_time, $end_time ) ,$formdata );
          Please check about add action hook here: https://codex.wordpress.org/Function_Reference/add_action
          Kind Regards.

  5. hi,

    I am creating a website for a customer and setting up appointments page. But, i would like to given him access to admin panel of the app but not the WP admin panel . This is so that it will allow him to approve or reject appointment requests. Is there a way I can achieve that with your plugin without have to give him editor access or admin access in WP? Currently I see that you can see the admin panel when you login as administrator.

    Also, if I as a business purchase a business small version for multi sites, can I use the plugin on multiple-customer website and set it up for them?

    Thank you

    • Hello.
      1) You can set for the user of your customer user role as "subscriber". Then in admin panel you can set user role for the each of the Booking Calendar menu pages. You can set it at the General Booking Settings page in "User roles" section, its at the right side of this page.
      So your customer will have the same access to the WordPress admin panel as right now in Booking Calendar live demos.
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      2) If you will purchase some "multi site usage" version of Booking Calendar you can install this plugin on 5 different websites of your customers.
      Kind Regards.

  6. Hello, I am using the Booking Calendar Business Large version. How can I use in the forms e.g. the addresses from my registered users profiles?
    Thanks, Feczo

    • Hello.
      By default, if you checked this option "Auto-fill fields:" at the General Booking Settings page in Form section, for logged in users, Booking Calendar auto-fill these fields: "First Name", "Second Name" and "Email" from the user profile.
      If you want to add auto-fill some other fields from the user profile, then you can make this customization inside of this file: ../{Booking Calendar Folder}/lib/wpdev-booking-class.php
      in this code:

      // URL bk_af_reg = /^([A-Za-z0-9_\-\.])*(URL|site|web|WEB){1}([A-Za-z0-9_\-\.])*$/; if(bk_af_reg.test(bk_af_element.name) != false) if (bk_af_element.value == "" ) bk_af_element.value = "'.str_replace("'",'',$curr_user->user_url).'";

      You can have something like this:

      // URL bk_af_reg = /^([A-Za-z0-9_\-\.])*(URL|site|web|WEB){1}([A-Za-z0-9_\-\.])*$/; if(bk_af_reg.test(bk_af_element.name) != false) if (bk_af_element.value == "" ) bk_af_element.value = "'.str_replace("'",'',$curr_user->user_url).'"; // addr1 bk_af_reg = /^([A-Za-z0-9_\-\.])*(address){1}([A-Za-z0-9_\-\.])*$/; if(bk_af_reg.test(bk_af_element.name) != false) if (bk_af_element.value == "" ) bk_af_element.value = "'.str_replace("'",'',$curr_user->addr1).'";

      Kind Regards.

  7. Hello how can I add my personal email to existing email service. So I can receive the booking on my personal email

    • Hello.
      You can activate and configure emails, that are sending after creation of new bookings or approving/decline of bookings in your WordPress admin panel at the Booking > Settings > Emails page.
      Kind Regards.

  8. Hi,
    is possible integrate this calendar booking in my private page that i have in HomeAway Web Site?

    • Hello.
      Unfortunately, Booking Calendar does not support integration with HomeAway website, yet. This task is exist in our TODO list for the future updates. Hope its will be available ASAP.

      Actual versions of Booking Calendar support of import events from the Google Calendar. Also paid versions of Booking Calendar support exporting of bookings to the CSV files.
      Kind Regards.

  9. Hi,

    I would need this plugin only for a one day event.
    Is it possible to set a booking date predefined from backend and hide the calendar?
    So the user would not need to pick a date and only fill out the booking form.

    Thank you!

    • Hello.
      1) Such functionality possible in the Booking Calendar Business Large and higher version.
      In this version you can insert only the booking form for predefined date. And visitors of your website, can make the bookings, until reach capacity of the booking resource. Please read more about this shortcode here: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/#bookingform

      2) In Booking Calendar Business Large version possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      Also we highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

      • Hi,

        Wonderful this is possible, but I don't know any plugin with such a high price setting. I need to pay 449$ for one site to be able to hide the calendar and set specific date? Unfortunately I'll need even the dev license, since I have staging on another domain.
        This is actually a simplified use, where otherwise the personal license would fit perfectly. I regret this price setting.

        • What I need is simply a custom form builder, whereby the user entries are stored in the WP database. Maybe this is not what I need then 😉

          • Hello.
            Please check my previous comment. And retest this functionality in the Booking Calendar Free version.
            Then you can make upgrade to the Booking Calendar Personal version, where is possible to configure the different form fields for your booking form.

            Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
            Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.
            You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
            Kind Regards.

        • Hello.
          In the Booking Calendar Business Large version the main feature, that is calculate availability based on the capacity of the booking resource.
          So if you do not need to have the calculation of the number of remind spaces for the booking, then you can make some trick to have this functionality even in the Booking Calendar Free version. But in this case, your visitors will be abale to submit the unlimited number of bookings for this specific date.

          To have this functionality, please open the General Booking Settings page and in the "Advanced section", please set checked this option: "Allow unlimited bookings per same day(s)".

          Then insert into the post or page shortcode with JavaScript like this:
          [booking nummonths=1 type=1] <script type="text/javascript"> jQuery(document).ready( function(){ jQuery( "textarea[id^='date_booking']" ).val( "24.12.2015" ); jQuery( "div[id^='calendar_booking']" ).hide(); }); </script>

          As you can see in this example the bookings will be for the date "24.12.2015"

          Kind Regards.

  10. Hello,

    We are using Business Large Multi-site version.

    We have a 3 night minimum booking period. Currently the customer sees that there is availability, if there is any resource available in the 3 nights. But in reality, it would involve this person moving rooms from one night to the next.

    Is it possible to configure the plugin so that it will only show availability if there is 3 consecutive nights available in at least one of the resources?

    Thank you for your help.

    • Hello.
      Please open the General Booking Settings page and in Advanced section, under section: "Set capacity based on number of visitors"
      Please make checked this option: "Disable bookings in different booking resources:" - when checked, all reserved days must be at same booking resource otherwise error message will show.

      Its means that during submitting new bookings, all entire booking must be withing the same booking resource.
      Kind Regards.

      • Hello again,

        I have made sure that the option "Disable bookings in different booking resources" is checked, however it is still allowing there to be a booking which requires the visitor to change rooms.

        Can you please help? I can give you a login to the site if you need to see these things happening there.

        Thank you.

        • Hello.
          Its will work only for the new bookings, after changing that setting.
          Did you test it after chnaging that setting ?
          Kind Regards.