Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,

    I am on the free WP Booking Calendar plugin. I would like to Reject a Booking but when I hover my mouse over the Reject Booking button it says "Set Selected Booking as Pending". So when I click it, nothing happens. Why doesn't it send a Booking Rejected email ? The only option for me is to delete the booking completely with the delete button. But I would rather the Reject Button.

    • Hello.
      If you click on "Reject" button its change the color of the dates in calendar from "Approved" to "Pending".
      If you click on "Delete" button then the booking will be deleted completely from the system.
      Kind Regards.

  2. Hello again,

    I can't delete any bookings! I click on the delete button but nothing happens.

    • Hello.
      In the Booking Calendar Free version for deleting specific booking, you need to click on the second button (with trash icon) at the right side near specific booking resources at Booking Listing page.

      If you still can not delete the booking, after clicking on that button, then probably some JavaScript error exist at the page. Please recheck for any JS errors, and try to fix them.

      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      Kind Regards.

  3. Is there a way to pre-select date in the reservation calendar ?
    We are using the search functionality of BL version.
    But when click on a result the user has to enter his dates again in the reservation form.
    We have made some customization for theming integration maybe we missed something if the functionality is already implemented.

    • Hello.
      The auto selection of dates from search results is exist in actual versions of Booking Calendar. You can test it in the live demo here: https://bl.wpbookingcalendar.com/search/

      If you are using some old version of plugin you can request the latest update of plugin 6.0 at this page: https://wpbookingcalendar.com/request-update/

      If you was made some source customization of plugin, in this case we do not support such customization, and it's can be a reason why dates is not autos elected. Try to update your version to latest update.

      Also please recheck your page for any JavaScript errors, it's also can be a reason why dates is not auto selected.
      Kind regards.

  4. 1. How can I display the resource selected when booking is completed so it shows up in the emails sent to me and user?
    2. How do you remove the numbers that appear in the color boxes under calendar?
    3. How do you add address to the form for user to fill in?

    • Hello.
      1) In the email templates at the Booking > Settings > Emails page (in paid versions of Booking Calendar), yo can use this shortcode [bookingtype] - for inserting the title of the booking resource, that was booked by visitor.
      2) Please open this file ../booking/lib/wpdev-booking-class.php
      then find this code:
      $text_for_day_cell = ( (0)?' ':date('d') );
      and replace it to this code:
      $text_for_day_cell = ( (1)?' ':date('d') );

      3) In paid versions of Booking Calendar you can configure any form fields at the Booking > Settings > Fields page.
      Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

      For example for the address field you can use this shortcode:
      <p>Address (required):<br /> [text* address] </p>
      And for the content of booking data form you need to use this:
      <strong>Address</strong>:<span class="fieldvalue">[address]</span><br/>

      Kind Regards.

  5. I am researching this system for a client. He wants the calendar to automatically update the Google calendar on his Android phone. Does your system do that? That way as bookings are approved the calendar on his phone gets updated.

    • Hello.
      Unfortunately, the export of bookings to the Google Calendar is not supporting, yet. Sorry.
      Booking calendar support only import of events from the Google Calendar (not 2 sides sync).
      Please check more here: https://wpbookingcalendar.com/faq/import-gc-events/
      The export functionality exist in our todo list for some future updates of booking calendar.
      Kind Regards.

  6. Hi there,

    We are on the "BC Personal (1 site usage)" version of the plugin and I just manually upgraded it today to the latest version. This issue is on both today's version and the last version.

    Site: https://inspiredgetaways.ca/
    Theme: Genesis, Child Theme "Outreach"
    Hosting Server: GoDaddy

    The issue is with trying to print our booking listings. We go to "Listing" view, filter it to show current bookings and dates with down arrow, click to select all of them. Then we click on "Actions" and try to print the page. The "Print Bookings" window comes up, but when we click on the blue "Print" button, it says "Print preview failed." and the Print button fades, not allowing to print.

    Your help is really appreciated. Thanks and Happy New Year!
    Heather

    • Hello.
      You need to click on "Apply" button after configuring Filter paramaters, before switching and clicking on Print button.

      Also if you still will have this issue, try to configure to show only 1 booking, and then try to print this one booking, may be issue relative to configuration of some bookings.
      Otherwise, please send screenshots of this issue and configuration of your "content of booking form data" (from Booking > Settings > Fields page) and screenshot of your bookings to the support @ wpbookingcalendar.com
      Kind Regards.

  7. Hi, I'm currently trying to set up the calendar on my website and every time a submission is made, it does not redirect to the thank you page OR show a thank you note. It just shows a continuous loading sign. While it actually does submit the information, it does not show the user that it has been submitted. Is there a quick fix for this? You can take a look here: https://misterpagan.com/bookings/volunteer-models/. Thank you!

    • Hello.
      Its seems like some JavaScript conflict with some other active plugin or your actual theme.
      Its because, when I click on any days in current month, all booked dates disappear, because some other script make Booking Calendar JS variable reseting.
      For example this variable: date_approved
      and because of that we are having this JavaScript error:
      Error: TypeError: date_approved[bk_type] is undefined Source File: https://misterpagan.com/wp-includes/js/jquery/jquery.js?ver=1.11.3 line 2 > eval Line: 406

      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      Kind Regards.

  8. I am using booking calendar multiuser version.
    I have developed a function for pdf exporting. In the file I have added the details of the booking.
    I have a problem on country select box: with the following instruction I get the ID of the country but I should insert the name of the country. (For example I get CN instead of China).

    How can I get the right value?

    Kind regards

    $country= $booking_data['parsed_form'][ 'country' . $booking_data['type'] ]['value'];

    • Hello.
      Please use this code:
      global $wpdev_booking_country_list; $country= $wpdev_booking_country_list[ $booking_data['parsed_form'][ 'country' . $booking_data['type'] ]['value'] ];
      Kind Regards.

  9. Hello,

    I am using BMedium Version. I have fixed my calendar with a range time like this [select rangetime "10:00 - 12:00" "12:00 - 14:00" "14:00 - 16:00" "16:00 - 18:00" "18:00 - 20:00" ]. So when i am booking for example 10:00 - 12:00, approve the book and then refreshing, if i book 12:00 - 14:00 then in the next refresh, 10:00 - 12:00 will be available for book again, resulting in double booking. Am i missing something very badly here?

    Sorry for my bad english, thank you for your time!

    • Hello.
      1) Please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      2) If you still will have this issue,
      please send screenshots of general booking settings page and screenshot of Settings Fields page and link to the page with booking form to support @ wpbookingcalendar.com to check it.

      Kind regards.

      • I submited my email, probably its a silly mistake, thank you for your time!

        John

  10. Does WP Booking Calendar have a function to send reminders of upcoming bookings?

    • Hello.
      Unfortunately, Booking Calendar does not support email reminders, yet. We are have this feature in our TODO list for the future updates. Hope this feature will be available ASAP.

      Kind Regards.