Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Greetings,

    I have a duration time dropdown list and i would like to modify the color that indicated which time is booked inside that list. Currently the color is gray or #ccc, could i change it in something else?

    Thank you for your time.
    John

    • Hello.
      Please open this file ../{Booking Calendar Folder}/css/client.css

      then find this code:

      .booking_form_div select option.booked, .booking_form_div select option:disabled { color: #ccc; }

      and replace this color #ccc to your color.

      Kind Regards.

      • Are we sure about that? Because i found that piece of code, i change for example to #C60202 but the result is still the same

        Regards

  2. Hello I'm trying to install the the basic version of this plugin and my calendar isn't showing up. My browser is throwing....

    TypeError: undefined is not an object (evaluating '$.browser.msie')

    What should i do..?

    • Hello.
      Its seems like some JavaScript error that generated by some other plugin or active theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      Kind Regards.

  3. Hello
    I have purchased and installed the business (small) version of the bookings form on my site here and am quite excited about using it: https://www.freedomimages.com.au/booking-form/

    However, I'm having difficulty figuring out how to do a couple of things.

    1. I would like to edit my availability. Eg. That I am not available some saturday's and some mornings when I have other meetings that are not bookings. How can I do this? Not sure where to do in plugin admin panel.

    Second, I'd like to make the 'Select Times' select box to be wider, I can't find where on which CSS sheet it is. Can you advise?

    Thanks in advance for your help, I really appreciate it.

    Warm regards
    Hope

    • Hmm, ok just realised the availability is only on the business medium? is this true?
      I am a sole trading photographer, it is just me... Is there a way I can block out days or I have to upgrade to the next level? or buy that feature for my plugin?

      Thanks.

      • Hello.
        1) In the Booking Calendar Business Small version possible to make fast booking with "3" mouse" clicks, at the Booking > Add booking page in admin panel by using "Auto fill" button at the top right side of that page.
        If you need to set specific dates as unavailable based on seasons, then its possible in the Booking Calendar Business Medium and higher versions. Please read more about this here: https://wpbookingcalendar.com/overview/#availability

        2) For settings selectbox wider, please make this fix:
        Please open this file https://www.freedomimages.com.au/wp-content/plugins/booking.bs.6.0/css/client.css

        and add to the BOTTOM of this file this code:

        .booking_form_div select[multiple="multiple"] { width:300px; }

        P.S. Because of New Year holiday season, we have sent to your email special proposition about upgrade.
        Kind Regards.

        • Thank you so much!
          Appreciate it.
          Also if you can help. The 'Partially Booked' is coming up orange and should be green. Just wondering where to change that on CSS, so it comes up as green?

          • Hello.
            The definition of the partial booked dates its small clock icon at the bottom right side of day cell. Such bookings (for specific timeouts in this date) still can booking resources approved or pending, and that's why the color background of such days are changed.

            If you still want to show all dates in calendar with clock icon with green background, then please make this fix.

            Please open this file https://www.freedomimages.com.au/wp-content/plugins/booking.bm.6.0/inc/skins/multidays.css

            then find this code:

            .block_hints .block_time, .datepick-inline .timespartly { background-image: url("../../img/clock_fill.png"); background-position: 100% 100%; background-repeat: no-repeat; }

            and replace it to this code:

            .block_hints .block_time, .datepick-inline .timespartly { background-image: url("../../img/clock_fill.png"); background-position: 100% 100%; background-repeat: no-repeat; background-color: #00d025 !important; }

            Kind Regards.

            • Hi there, from inside wordpress I checked these files and it took me to lists but didn't show me where the CSS for the multi days one is... Can yo advise which link in wordpress edit I would select and it would display the CSS for multi days? Thanks so much.

              booking.bm.6.0/css/calendar.css
              booking.bm.6.0/css/client.css
              booking.bm.6.0/css/admin-booking-listing.css

              • Hello.
                You can find Multidays calendar CSS skin here:
                ../{Booking Calendar Folder}/inc/skins/multidays.css
                Kind Regards.

                • Hey There for some reason I could not find it in the editor in wordpress, had to go through dream weaver to do it, but all done, thanks so much!

                  • Actually I have another question....

                    I have another website that I use for studio hire and also one I use for newborn photography. It's all one business, I just have the additional site to help bring in more work..... I was thinking to book the bookings calendar on there too. So I thought I would have to buy another bookings calendar.... However, I actually want to use the same calendar on three sites...

                    Eg. I don't want to have to update 3 calendars....

                    How could I make that work? Is there a way to pay for it to be on 3 sites, but I can hyper link the calendar from my main site?

                    This is the other site, which I'm still working on https://www.newbornphotographyrockingham.com.au

                    • Hello.
                      Unfortunately, there are no some automatic way of sync bookings on the different websites.
                      You will be need to make manually bookings on 2 other websites, if someone will make the booking on 3rd website.
                      Kind Regards.

  4. Hi There,

    I am having an issue with my booking form, no matter which date I select the form displays the following message:
    The time(s) may be booked, or already in the past!

    Please can you advise me on how to rectify this.

    https://www.customisedpt.co.uk/

    Thanks,
    Van.

    • Hello.
      You are configured your times selections shortcode at the Booking > Settings > Fields page with mistakes.

      For example option to select times contain times, like this: "1330:00 - 1430:00" instead of that you need to have this: "13:30 - 14:30" or this: "13:00 - 14:00".

      Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

      Kind Regards.

  5. Hi There,

    Is possible export all reserved on Google Calendar and How ??

    Thanks,
    Genn.

    • Hello.
      Unfortunately, the export of bookings to the Google Calendar is not supporting. Sorry.
      Booking calendar support only import of events from the Google Calendar (not 2 sides sync). Info about it exist in any settings pages at plugin website and at help configuration page of plugin website: https://wpbookingcalendar.com/faq/import-gc-events/ The export functionality exist in our todo list for some future updates of booking calendar.
      Kind Regards.

      • Ok,
        Instead in IMPORT with Google Calendar, is possible set a field of cost_hint, name, surname and other fields? and how ?

        Kind Regards.

        • Hello.
          During import of events from Google Calendar to the Booking Calendar, its possible to request fields like "Event title", "Event description", "Event location".
          Such fields you can assign to any exist form fields from your exist booking form in Booking Calendar. You can configure it at the Booking > Settings > Import page at section: "Assign events fields to specific booking form field".

          The fields like this "cost_hint, name, surname and other fields" is from the Booking Calendar. So your question more relative to the export of such data. But as I was explain in previous comment, unfortunately, the export of bookings to the Google Calendar is not supporting, yet.

          Kind Regards.

  6. Hi There,

    first, i'm from Germany, excuse me for my bad English 😉

    I've a (500) problem with this plugin..

    This Error occurs when WordPress isn't in the standard install folder (/usr/share/wordpress).
    I've copied WordPress in another folder. In this new folder this error occurs.
    Maybe a path variable problem?

    Thanks for your Time
    Michi

    • Hello.
      Firstly please recheck there error.log in your serve configuration to know about the reason of this issue.
      Also, if you are using not the latest version update 6.0 of Booking Calendar, please update it to the last version 6.0

      If you are using paid version, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Kind Regards.

        • Hello.
          1) Do you sure that you was checked correct error.log ? If your server generate 500 Error, its must be in error log.
          2) Relative to permission in folder, and access that file, its not this issue. Such issue was exist in some old version updates of Booking Calendar.

          Also is this issue relative only to the Booking Calendar or may be to some other plugin ?
          Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
          If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
          Kind Regards.

  7. We have been using Booking Calendar business version successfully for a couple of years.
    Now all of the sudden, the form is blank. Yes - it is filled out properly on the website and it submits as a blank (no name, no address etc etc) reservation request. Even when we tried to edit it in the admin area, we fill out the form and submit and it is blank.
    I believe this started when the latest version of wordpress was released and an auto update happened.
    Does Booking Calendar have a conflict with the latest version of WordPress? If I revert back to the previous WordPress version...will it fix itself? or is there an update for the Booking Calendar Business version??
    Thanks for your help!
    Mona
    MtViewRetreat.com

  8. We are using the latest version of the multiuser, single site version of BC. Because we are dealing with companies booking seminar rooms or appointments with mentors who have multiple people on their staff, all who need access to the calendar to see the bookings, we would like the name of the person or company who made the booking to appear beside the time booked on the resource calendar on the front side of the website. Is that possible?

    So when a company moves the mouse over a date with bookings, the booked times AND the name of the company who booked them appears.

    • Hello.
      Its possible to make a little trick (in Booking Calendar Business Medium and higher versions) to show in the "mouse over tooltip" over specific booked timeslot (please note the booking must be made for the specific timeslot, and not the full date), the Name of the person, who made the booking.

      Example:
      11:00 - 12:00 Jony Mack

      But please note this feature can impact to the performance, and we do not recommend to activate it.

      If you are still want to activate it,so please open this file: ../{Booking Calendar Folder}/lib/wpbc-constants.php (in older versions its was here: ../{Booking Calendar Folder}/wpdev-booking.php ) find this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', false ); // This feature can impact to the performace

      and replace to this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', true); // This feature can impact to the performace

      Kind regards.

      • Thank you. I guess the repeated "This feature can impact performance" warning should be enough to prevent me from trying this "fix"?

        • Hello.
          It's can be in situation when you will have too many bookings.
          In any case you can try to make that fix. If it's will not work for you you can rollback that changes.
          Kind regards.

  9. Hi,
    is it possible to show the name of the person, who booked, in the FRONTEND of the Booking Calender?
    Thx,
    Best Regards,
    Thomas from Germany

    • Hello.
      Its possible to make a little trick (in Booking Calendar Business Medium and higher versions) to show in the "mouse over tooltip" over specific booked timeslot (please note the booking must be made for the specific timeslot, and not the full date), the Name of the person, who made the booking.

      Example: 11:00 - 12:00 Jony Mack
      But please note this feature can impact to the performance, and we do not recommend to activate it.

      If you are still want to activate it,so please open this file: ../{Booking Calendar Folder}/lib/wpbc-constants.php
      (in older versions its was here: ../{Booking Calendar Folder}/wpdev-booking.php ) find this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', false );

      and replace to this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', true);

      Kind regards

  10. Hi there, I am in the process of adding all my villa posts to my website. But I am a bit confused about how the system works with regards to multiple apartments within one property? I need to know how I should enter each apartment on to my website. Do I need to add a single post for each individual apartment and there would be a different booking calendar on each separate apartment post? OR, can I have one post for the whole property which gives the details of all the different apartments and there can be several booking calendars linked to the same post which would apply to the different apartments within that property? I do not know how the booking system pricing and availability functionality will handle things so I am not sure how to add these apartment posts onto my website. Please could you clarify? Many thanks, SL

    • Hello.
      Please read firstly the general instruction about usage of paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/general-usage-instruction/

      You can insert one or several booking forms for specific booking resources into one or several pages as you more need.
      But please note, if you will have too many different booking forms for different booking resources at one page, the time of loading of this page can increase. So from this view, better to insert the booking forms into the different posts.
      Kind Regards.

      • Hi, Thanks very much. Do you think 5 child "booking resources" would make the page hard to load. Or 9? I wouldn't be adding more than that. Thanks SL