Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi I've recently started getting an error "Access denied for user 'root'@'localhost' (using password: NO)" on Personal SingleSite v5.0.3

    And whilst pending bookings are being added to the calendar and and email being sent to the admin, none of the information entered in the form is being saved.

    • Hello.
      1) It's weird about the first issue. I do not sure that it's relative to Booking Calendar. Please recheck that your user have setted some password.
      I can suggest to you to change it.
      2) Relative second issue with empty data in booking form. It's seems that you are using too old version update of plugin and latest version of WordPress.

      And because of update to the latest WordPress version its have some conflict(s).
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Kind Regards.

      • Thanks for the quick response, and updating seems to have fixed everything.

  2. WordPress 4.4.1
    Booking Calendar Version: 6.0

    I was wondering with the option to Allow unlimited bookings per same day(s) selected, that it would only apply to pending bookings and not booked bookings, thus allowing users to request any dates, but once approved those pending would no longer be available to be selected in the calendar?

    • Hello.
      No, this feature is make any days in calendar always available.

      1) Its possible in the Booking Calendar Business Large and higher version. In this version you can activate this option "Use pending days as available:" at the General Booking Settings page in Advanced section, then the dates in calendar for the pending bookings, will be available, until administrator do not approve this booking. You can also activate Auto Cancel of all other pending bookings for the specific date(s), if some booking is approved for these date(s) by administrator. Please read more about this feature here https://wpbookingcalendar.com/overview/#pending-available

      2) If you want to show pending booking days as always free, then you can also to make fix in your version:

      Please open this file ../{Booking Calendar Folder}/core/lib/wpdev-booking-class.php

      then find this code:

      ********************************

      if ( (class_exists('wpdev_bk_biz_l')) && (get_bk_option( 'booking_is_show_pending_days_as_available') == 'On') ){
      $dates_to_approve = array();
      $times_to_approve = array();
      } else {
      $dates_and_time_to_approve = $this->get_dates('0', $bk_type, $additional_bk_types, $skip_booking_id);
      $dates_to_approve = $dates_and_time_to_approve[0];
      $times_to_approve = $dates_and_time_to_approve[1];
      }

      ********************************

      and replace it to this code:

      ********************************

      if ( true ){
      $dates_to_approve = array();
      $times_to_approve = array();
      } else {
      $dates_and_time_to_approve = $this->get_dates('0', $bk_type, $additional_bk_types, $skip_booking_id);
      $dates_to_approve = $dates_and_time_to_approve[0];
      $times_to_approve = $dates_and_time_to_approve[1];
      }

      ********************************

      Kind Regards.

  3. hi there, I am currently using the Pinpoint booking calendar, but I would like to switch to your one. However, I need a "must-have" feature for my booking and wonder if I can configure this with your calendar.
    What I need is to calculate also the arrival day. Example: a customer books 7 days from Saturday to Saturday, but we don't calculate 7 days, we calculate also the arrival day, thus 8 days. So, I would need to set this in your calendar so that the price will be calculated correctly. Is this possible and if yes, with which version?
    thanks.

    • Hello.
      Yes, this feature available in the Booking Calendar Business Medium and higher versions.
      Please read more about this here https://wpbookingcalendar.com/overview/#valuation-days

      Configuration.
      You can set such cost for your booking resource (specific calendar) at Booking > Resources > Cost and rates page by clicking on "Valuation days" button.
      There you can configure cost configuration in a way like this:
      Togather 7 days = 500 USD for all days. Togather 8 days = 500 USD for all days.
      etc...

      Kind Regards.

      • ok, thanks for your fast reply.

        However, I think it's a bit more tricky. I don't have a weekly price, we have daily prices. So, it could even be that the first day (arrival day) has another price than the other days. However, we still have to add this first day to the calculations. With the pinpoint booking system (which does NOT have this feature) we modified the script to add this functionality. It would be great if your plugin allows this configuration.
        So, to repeat, let's assume that the first day costs 100 $ (because maybe it's in another price period) and the other days cost 200$ (each day). Our calculation must be 7x200 = 1,400 + 100 (the first day), so 1,500.
        It can also be that some other days in this 7 days have different prices. So, the plugin should calculate each day and ALSO the first day. I hope this was clear enough. thanks

        • Hello.
          1) Firstly let I explain about "Rates". By settings "Rates", you can define the cost per days, for different seasons or weekdays. For example define different cost for high season or at weekend or any other days during a year.
          Please read more about this here: https://wpbookingcalendar.com/overview/#availability
          You can make configuration of rates at the Booking > Resources > Cost and rates page by clicking on "Rate" button near specific booking resource.

          2) The "Valuation days" cost settings its more advanced cost configuration, that set different cost of the booking, depend from the number of days selection.
          You can make configuration of "Valuation days" at the Booking > Resources > Cost and rates page by clicking on "Valuation days" button near specific booking resource.

          In this cost settings, you can configure different cost of booking, depend from number of selected dates.
          For example if you need to set cheaper days cost starting from 3rd to 5th day.
          From 3rd to 5th day = 90 % of original cost per each day for "Any days"
          Or you need to set the different cost for specific number of days selection, for example for week selections, etc...

          In addition, the "Valuation days" cost settings, can depend from the belonging "Check in" day to specific season filter (please note only check in day, not all days).

          So in your example, you can set configuration like this:
          "Together" 8 days = 1500 USD for all days, while "Check in" day in specific season.

          So in this example, even if last 7 days will have higher rate, you set that if check in day in specific lower season filter, and visitor select 8 days, then total cost = 1500.

          Its very flexible system.
          Please retest it in the live demo , and if you will have additional questions, about configuration please fill free to ask.
          You can ask also by email support @ wpbookingcalendar.com if its better for you.
          Kind Regards.

  4. Hello,

    How can I change the booking summary date and time (after the form submitted), to show 'Check-In' and 'Check-Out' time?

    Right now it show : Thu, December 1, 2016 2:00 PM - Sun, December 4, 2016 12:00 PM
    I want it to show : Check-In : Thu, December 1, 2016 2:00 PM - Sun, Check-Out : December 4, 2016 12:00 PM

    • Hello.

      You will be need to make a little customization (if you are using the Booking Calendar Business Medium version, its will not work in Business Small version ).

      1) Please open this file ../{Booking Calendar Folder}/inc/payments/index.php

      then find this code:
      $output = '<div class="booking_summary" >'; $output .= '<div class="booking_summary_dates" style="margin:10px 0px;"><label class="booking_summary_dates_title" style="font-weight:bold;">' . __('Dates:','wpdev-booking') .'</label> ' . $my_dates_4_send . '</div>'; $output .= '<div class="booking_summary_data_title" style="font-weight:bold;" >' . __('Booking Details:','wpdev-booking') . '</div>'; $output .= '<div class="booking_summary_data" >' . $booking_content_for_showing . '</div>'; $output .= '</div>';

      and replace it to this code:

      $output = '<div class="booking_summary" >'; // $output .= '<div class="booking_summary_dates" style="margin:10px 0px;"><label class="booking_summary_dates_title" style="font-weight:bold;">' . __('Dates:','wpdev-booking') .'</label> ' . $my_dates_4_send . '</div>'; $output .= '<div class="booking_summary_data_title" style="font-weight:bold;" >' . __('Booking Details:','wpdev-booking') . '</div>'; $output .= '<div class="booking_summary_data" >' . $booking_content_for_showing . '</div>'; $output .= '</div>';

      Its will hide showing dates and times in top of summary.

      2) Then open the Booking > Settings > Fields page and in the "Booking form" you need to have these shortcode:

      Check-In : [check_in_date_hint] [start_time_hint] Check-Out : [check_out_date_hint] [end_time_hint]

      And in the "Content of booking data fields" (bottom form), you need to have these shortcodes:

      Check-In : [check_in_date_hint] [start_time_hint] Check-Out : [check_out_date_hint] [end_time_hint]

      Then update the settings and make the testing.

      Kind Regards.

  5. Hi
    I have the Personnal version and I use this version for my guest houses.

    I have a problem on the date of check_out_date.
    If I reserve 1 or several days, the date of check out is the last selected day. In hotel business, you leave the room the next day.
    Example: in May 12th ( 1 night), check_in_date = in May 12th and check_out_date = in May 12th. It is not possible for me.
    There is a variable: check_out_date + 1, for example and check_out_date = May 13 !!!
    How I can make?

    Thank you

    • Hello.
      Usually for such functionality is used change-over days functionality. You can check about this feature here: https://wpbookingcalendar.com/overview/#change-over-days

      So as far as I am understood, you need to show in EMAILS, while you are using [check_out_date] shortcode, the next day, then its showing currently.
      If yes, then you will be need to make this customization.

      Please open this file ../{Booking Calendar Folder}/lib/wpdev-booking-functions.php

      then find this code (its exist in this file 5 times, so you need to replace it 5 times):

      $my_check_out_date = change_date_format($my_dates4emeil_check_in_out[ count($my_dates4emeil_check_in_out)-1 ] );

      and replace it to this code:

      $my_check_out_date = change_date_format( date_i18n( 'Y-m-d H:i:s', strtotime( $my_dates4emeil_check_in_out[ count($my_dates4emeil_check_in_out)-1 ] . " +1 day" ) ) );

      Kind Regards.

  6. Hi,

    I don't want the entire month to show up but only a specific week of the calendar. Is it possible to do it?
    Or is it possible to enable only the week to fill and disable the other ones?

    I'm exploring this plugin for my church because we want to open a booking online prayer calendar. The event last only for a week and there are several timeslots that are opened during the week.

    I already saw that I can't configure different periods of time with personal version (select times seen in Business Small).
    Have I not done it well or it is really so?

    Thanks in advance for your response.

    • Hello.
      1) If you need to disable specific dates in calendar during specific seasons or weekdays, then you need to check the Booking Calendar Business Medium or higher versions. In these vesions, possible to define only specific dates as available during specific season. Please read more about this here: https://wpbookingcalendar.com/overview/#availability
      Please note, its means that you will have month view calendar, but some predefined dates will not be available for selection.

      2) If you need to define only specific number of days as possible selection in Booking Calendar, then you need to check the Booking Calendar Business Small and higher versions. Please read more about this type of days selections here: https://wpbookingcalendar.com/overview/#range-days-selection

      3) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      4) You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

      • Thank you for this quick response.
        I have another case :

        person1 booked monday from 10:00 am to 11:00 am.
        Person2 booked monday from 11:00 am to 12:00 am.

        Is it possible (in the business calendar small) to send an email to person1 to inform him that he should call person2 (with detail of person2 : phone and name) when he will end his slot?

        • Hello.
          1) Yes, its possible to make such bookings for specific timeslots, as in your description in the Booking Calendar Business Small version.
          Please note if you need to have available for selections only specific Mondays or some other days, then you need to check Booking Calendar Business Medium version.

          2) No, its does not possible to send email to person 1 about that some other person was made booking for some other time-slot.

          Its possible to send emails only to the person, who made booking and to the administrator. Please check what email templates are available at the Booking > Settings > Emails page in admin panel in a y live demo.
          Kind Regards.

          • Thanks again for your reply.

            Is there a function in the plugin that could help retrieve the next slot when someone register?
            I want to know because I can readapt the plugin for my needs (by creating new functions for example).

            • Hello.
              In original version of plugin there are no such type of function. Sorry.
              Kind Regards.

  7. Hi,

    I have Business Large Multisite working, but we are experiencing some issues. One of the problems is that sometimes when you wish to change the resource for a booking, it gives an error message "Warning! The resource was not changed. Current dates are already booked there." However, there is nobody booked into the resource to which we want to move the visitor.

    This only happens sometimes. Other times other bookings will change resources without a problem. We cannot work out why only some experience the issue.

    Can you please advise? We are able to provide you with a login, and examples if you need to see this in live environment.

    Thanks,
    Anthony

    • Hello.
      Please be sure that you are using the latest version update 6.0
      Also during changing resource from one booking resource to other, please recheck that in new booking resource was not exist some other booking for the same date and times.
      Kind Regards.

      • Hi,

        Yes, the version is already 6.0.

        There is no other booking in the resource for the same time and date. But we still get the error.

        We have it set up so that the resources are children of a parent... like so

        Suite 1
        -- Suite 2
        -- Suite 3
        -- Suite 4
        -- Suite 5

        We are trying to move the booking from Suite 4 to Suite 3. There is no booking in Suite 3 at the same time/date. But, there is a booking in the parent - Suite 1 for the same time/date. Could this be causing some kind of conflict? If so, is there a workaround?

        Thank you.

        • Hello.
          Can you send screenshot of Calendar Overview page and screenshot of Booking listing page, while you try to change the booking resources.
          You can send it to the support @ wpbookingcalendar.com

  8. Hi,
    i would to buy personal premium calendar but i have a question.
    I've saw a single calendar for each resource (room of hotel) and this is good if i have a single page for each room, but if i want to have a single calendar that manage the reservation for all rooms?
    Thanks

    • Hello.
      Unfortunately, its does not possible to show "Calendar Overview" (timeline) at front-end in the same way as its showing at admin panel. This item at our todo list for future updates.

      In actual versions of plugin possible to show selection of booking resources (rooms) at the same page in way like in this live demo : https://bm.wpbookingcalendar.com/select-resource/ .

      Also please note, if you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      Also we highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

  9. I have just installed your Personal Booking calendar with no problem. However the form and the calendar are now not lined up on the page. There is first a blank section on the left and the calendar on the right and below that the form on the right and a blank section on the left. Is there a CSS issue here?

    • Hello.
      Please send the link to this page to recheck this issue.
      Kind regards.

          • Captcha now showing. Made tmp directory writable.

            Thank you

            • Worked very well, thanks. Will I need to redo this whenever the plugin is updated?

              • Another issue I am seeing. The Theme does not recognize that I have activated the plugin (I am using Real Estate 7 by Contempo) and is therefore not giving me some of the features that I need such as entering the booking calendar shortcodes. Can I change the name of the directory in the plugin file to 'booking' without screwing things up?

                Thanks - and thanks for your prompt replies.

                • Putting the style in the Theme Custom CSS worked - thanks.
                  My, hopefully last question as stated above:
                  Another issue I am seeing. The Theme does not recognize that I have activated the plugin (I am using Real Estate 7 by Contempo) and is therefore not giving me some of the features that I need such as entering the booking calendar shortcodes. Can I change the name of the directory in the plugin file to 'booking' without screwing things up?

                    • Sorry - missed the earlier comment.

                      I tried as your suggested but when I attempted to re-Activate the plugin I got an error: The plugin file does not exist.

                      Thanks

                    • Hello.
                      Please check permission of the folder. Also check that folder name do not contain any non standard symbols.
                      Kind regards.

                    • Please ignore comment below - your suggestion did work. I just needed to refresh the plugin page before re Activating. This thread is resolved.

                      I am very pleased with your prompt and helpful support - Thanks.

    • Hello.
      1) Please try to configure the Booking Calendar shortcode manually.
      Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/

      2) If you still have this issue, please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      Kind Regards.