Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

    • Hello.
      I think this issue because of this JavaScript error at your page:
      Error: TypeError: a is null Source File: https://maps.googleapis.com/maps/api/js?v=3.exp&sensor=true&libraries=places&language=en&ver=4.4.1 Line: 69

      In the header of your page some plugin is calling that script and after this there exist JavaScript error.

      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      Kind Regards.

      • Got it fixed, thank you! It was a Printer plugin throwing stuff off.

        For some reason, my price tooltip isn't working. Prices are activated/checked Resources>Cost and Rates.. Tooltip in Settings>General>Calendar is activated. Thoughts?

        Thank you!

        • Hello.
          I am still see the same JavaScript error at that page.
          Please try again to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
          If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again.
          Kind Regards.

          • Apparently it's the theme. Is there any solution to this, if the client is insistent on using this theme?

            • Hello.
              Please try to contact support of that theme about fixing of this JavaScript error. It's seems that theme try to load some object relative to the map and some type of content (relative to this map) is not exist at then page. As far as I understood.
              Kind regards.

              • So they're less responsive than I usually experience. I expect that they'll say they can't fix it.... Just curious - would you be willing to look into it / fix it for a fee?

                Thank you!
                Autumn

                • Hello.
                  Please try to open the header.php or functions.php file of your actual theme, and search for calling of that previous file:
                  https://maps.googleapis.com/maps/api/js?...
                  Then try to comment this line or delete it (backup your changes for be able to restore it in a future) and after that try to test it again, to check for any other JavaScript errors.
                  Kind Regards.

                  • Hmmm, it is not in the header.php OR the functions.php.

                    Thank you for the suggestion though!

                    • So you need to check them some other files. May be some file relative to maps...
                      Kind regards.

                    • Here is what I heard back from the theme developer. Will your plugin be updating to bootstrap 3 anytime?

                      Thank you!

                      From the theme developer:
                      Hey,
                      So there isn't a whole lot I can do here.. the plugin your using is using bootstrap2..
                      https://secretarydeluxe.com/tandembikeinn3/wp-content/plugins/booking.bl.6.0/interface/bs/css/bs.min.css?ver=2.0.0

                      which is older then the bootstrap version the theme uses by several years. So the two are conflicting and if you disable the plugins bootstrap file then it still wouldn't work because the html markup is different.

                      By the way this has nothing to do with the errors you see with google inspect. Those are separate and you can activate a default theme and see that they are still there and don't have anything to do with this or the theme.

                      I did some testing, brainstorming and couldn't think up a solution... I would ask that you contact the plugin authors to see if they plan on getting there bootstrap code to 3 or higher?

                    • Hello.
                      Yes currently we are in process of developing next huge update 7.0 this update will work with new version of bootstrap. But relative to time of this release , its probably will take 1-2 months.

                      Relative issue with this theme, I can suggest that at the page, where you are having booking form to have exception and do not load bootstrap files.

                      In the PHP file of your theme, its have to be something like this:
                      <?php $booking_pages = array( '/booking/', '/other-booking/' ); $request_uri = $_SERVER['REQUEST_URI']; if ( strpos( $request_uri, 'booking_hash=') !== false ) { $request_uri = parse_url($request_uri); if ( ( ! empty($request_uri ) ) && ( isset($request_uri['path'] ) ) ){ $request_uri = $request_uri['path']; } else { $request_uri = $_SERVER['REQUEST_URI']; } } if ( ! in_array( $request_uri, $booking_pages ) ) { // Load here Bootstarp file of Theme } ?>

                      Try to send this info to the theme developer.

                      Kind Regards.

  2. I was wondering if there was a way to send all of the bookings to an email address as they come in as well as on wordpress? I'm making the site for a client and he isn't the best with wordpress so I'm trying to make it a little easier for him.

    Site: https://northsouthcarpetcleaning.com

    • Hello.
      Basically Booking Calendar is sending emails about each new bookings. You can activate and configure such email templates at the Booking > Settings > Emails page in your admin panel.
      If you are having some issues with receiving new emails about the bookings, please check this instruction: https://wpbookingcalendar.com/faq/no-emails/
      The most probably you will be need to check the item #5 from this troubleshooting instruction.
      Kind Regards.

  3. Is it possible in any version, pay or free to add Holiday day indicators to the calendar display and can a cleaning/Unavailable day be automatically included at the end of each reservation?

    • Hello.
      !) In the Booking Calendar Business Medium and higher versions, possible to set specific dates as unavailable during specific seasons. Please read more about this here: https://wpbookingcalendar.com/overview/#availability

      2) Unfortunately, the original versions of Booking Calendar does not support add automatically one day for cleaning. But its possible to make small customization to have this functionality. You can ask, what exactly to change after you purchased the version of plugin.
      Also such feature will be available in some future updates of plugin.
      Kind Regards.

    • Hello.
      Please send the link to the page with this issue, I will check and try to help you.
      Or simply try to use this code:
      .booking_form_div select, .booking_form_div textarea, .booking_form_div input[type="text"] { color: #000 !important; }
      Kind Regards.

  5. I am using the Personal Version of the booking calendar at http://www.themarinerhouse.com/new/listings/columbia/ (there are 6 listings total using different calendars) and am having a couple of issues.
    1-The Text for the Adult Field and Children Field as well as Details Field is not aligned properly
    2-The Adult and Children fields are not working
    3-The Thank you message shows for a moment and then fades out to nothing. If the user does not scroll up quickly they will not see it.
    Thank you

    • Hello.
      1-2) The 1st and 2nd point relative.
      Such issue exist because of some wrong replacing standard "selectbox" fields by your theme to custom SPAN elements.
      Can you try to deactivate replacing such elements in settings of your theme ?

      Otherwise what exactly configuration of booking form at the Booking > Settings > Fields page do you use ? Please send it to the support @ wpbookingcalendar.com .

      3) You can increase the time of showing "thank you" message at the General Booking Settings page in form section. Or instead of showing "thank you" message you can set redirection to the "thank you" page.
      Kind Regards.

      • I can find nothing in the theme css that might be causing #1 and #2. Here is the form fields setup from Booking > Settings > Fields:
        ---------
        [calendar]

        First Name (required):[text* name]
        Last Name (required):[text* secondname]
        Email (required):[email* email]
        Phone (required):[text* phone]
        Adults:[select visitors class:span1 "1" "2" "3" "4"] Children:[select children class:span1 "0" "1" "2" "3"]
        Details: [textarea details]
        [checkbox* term_and_condition use_label_element "I Accept term and conditions"]
        [captcha]
        [submit class:btn "Send"]

        ----------

        #3 is taken care of, thank you.

        • I did find this in the base.css for the theme - Does any of this need adjustment?
          ---------
          select { -webkit-appearance: none; border: none; outline: none;
          color: #444;
          display: inline-block;
          width: 100%;
          margin: 0 0 16px 0;
          padding: 11px 16px;
          background: #fff; border:
          1px solid #d5d9dd;
          border-radius: 3px;
          }

          select { padding: 5px;}
          select:hover, select:focus { cursor: pointer;}

          • No, its different. Your theme replace "selectbox" element by "span" element, and that's why there is exist issue with width of selectboxes.
            Kind Regards.

        • Hello.
          You can deactivate actual theme and activate some WordPress default theme and then retest it. You will see that the selectboxes will be different.
          Relative to the issue with selectboxes, please try to contact the support of your actual theme to resolve the CSS issue with selectboxes.
          If you still will have this issue and theme support can not resolve it, please reply and I will try to make some trick for fixing that issue.
          Kind Regards.

          • Thanks - I see that in Twenty Sixteen theme, the boxes are working. Will contact the theme developers.

            Miki

  6. Dear Sir/Madam,

    We develop a website for a client in WordPress platform. We are about to decide about the plugin we are going to use but before that, we would like to know if your plugin would do the job for us.
    Our client's needs are as follows:
    1) Book x persons for a daily cruise
    2) Book a cabin for an 8-days cruise starting on specific dates
    3) Book a boat for x days

    Do you believe your plugin could do the job for us?

    Thanks in advance,
    Fanis Tsakonitis
    Think & Thrive Web Consultants

  7. Hello,
    i need help.
    If a visitor booking a date, the he got the following email: Mail failure - rejected by local scanning code

    what is here the problem??

    • Hello.
      Some mail systems can reject the emails, that was send with From address different from server, that was sent them.
      Please be sure that in the form field "From" you are used the email address with domain that relative to your server.
      So please do not use the emails like some_your_email @ gmail.com but instead of that use email like this someemail @ your-server.com
      Where your-server.com URL of your server.

      Also please recheck content of your email at the Booking > Settings > Emails page, try to reconfigure it, if you still have this issue.
      In any case, you need to check the "reason" of that reject in content of the email, that received by visitors.

      Its very depend from the specific email system and not really depend from Booking Calendar.
      Kind Regards.

      • thank you very much for your help. its working.
        regards
        vitali

  8. Hi!! We've a pre-purchase question please:

    Is possible for the customer to select a range of days and then the plugin shows the available resources in those days???
    And if it's possible, from which version of WPBC?

    Thanks & greetings!

  9. Hey there
    I'm interested in your plugin. We search a plugin for reservation (3 different rooms) and have some questions:

    - Can I adjust the booking system to start and end only at full hour (for example 9.00-10.00, 10.00-11.00 ,...)?
    - Is it possible to make a reservation for more than one hour? (for example 9.00-11.00)
    - Is it possible to confirm the customers booking automatically?

    In which version are this settings possible?

    Thank you!

    • Hello.
      1) Yes, its possible in the Booking Calendar Business Small and higher versions.
      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      2) You can configure to use start time and duration of time, so in this case, you can select specific start time at start of each hour, and also have ability to book 1 or 2 or other number of hours.
      Example:
      Select start time: [select starttime "09:00" "10:00" "11:00" "12:00" "13:00" "14:00" "15:00"] Select duration: [select durationtime "1 hour@@01:00" "2 hours@@02:00" "3 hours@@03:00" "4 hours@@04:00"]
      Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

      3) Yes, you can activate this option: "Auto approve all new bookings" at the General Booking Settings page. Please note, this option available in the Booking Calendar Business Small and higher versions.
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  10. Hello

    I have bought Booking Calendar Business small. version 6.0.

    When my customer book fx. 1 week.. i have added a deposit-fee of 1.000 kroners.
    Then it shows correctly the subtotal of the vacation and afterwards the subtotal of the deposit-fee.

    Ex: vacation = 1500kr
    Deposit = 1000kr
    Total = 2500

    But then in the control panel, under reservations, in the "reservation list", it shows "total cost: 1500/, Deposit: 1000, Balance= 500"..
    So it subtract the deposit??

    It is very confusing for my client..

    Where can i change this ??

    • Hello.
      Usually the deposit sum it's part of the total booking cost.
      So if the total cost of your booking is 2500, and deposit payment is 1000, then balance will be 1500.

      In your case it's seems that instead of setting cost per booking as 2500, was set total cost as 1500.

      Please reconfigure the cost of your booking at the Booking > Resources page that it's was as 2500.

      And in this case if you will activate the deposit as 1000, the balance sum in the notes section of specific booking will be 1500.

      Kind regards.