Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello, this plugin looks perfect excel one small thing. I am interested for the large business or multiuser edition.

    I need to set capacity to a resource, without having to create child items. Every day I have an event with 4 positions open. I need to be able to make max four different bookings for the parent resource. Also I wanted to know if I could see a tooltip with the available capacity, for example 3 more left.

    Thanks a lot!

    • I forgot to say, that I need to be able to make 4 bookings on the same resource on the same day.

      • Hello.
        1) Its possible. But you will need to create the "child booking resources" for parent resource. You can create it in one action, just by settings how many child booking resources you need to create at the Booking > Resources page.

        2) Yes, you can see how many available "spaces" left, in mouse over tooltip. You can activate this mouseover tooltip at the General Booking Settings page.

        3) Please check this general info about capacity and availability!
        If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
        At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
        Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
        Also we highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/

        Kind Regards.

  2. Hi,

    I would like to add buyers to my mailing list which is in mailchimp. Can you tell me if there is a way to do this please?

    Thanks
    Steve

    • Hello.
      By default Booking Calendar does not support integration with MailChimp.

      But its possible to make integration with MailChimp service. You can make this integration by yourself, if you need this.
      So after each submit of booking, plugin will try to send the data about this to the MailChimp for registration of such email.

      You will be need to make this fix.

      1) Please open this file ../{Booking Calendar Folder}/lib/wpbc-booking-new.php

      then find this code:

      // wpbc_integrate_MailChimp($formdata, $bktype);

      and replace it to this code:

      wpbc_integrate_MailChimp($formdata, $bktype);

      2) Then find this code:

      // Customization for the integration of Mail Chimp Subscription. function wpbc_integrate_MailChimp($formdata , $bktype) { /* // Start Mail Chimp Customization

      and replace it to this code:

      // Customization for the integration of Mail Chimp Subscription. function wpbc_integrate_MailChimp($formdata , $bktype) { // Start Mail Chimp Customization

      3) Also you need to upload MailChimp class: "MailChimp.class.php"

      You can download it from here https://github.com/drewm/mailchimp-api/

      and then upload it to the folder: ../{Booking Calendar Folder}/lib/

      Kind Regards.

  3. Would it be possible to show in the calendar the hebrew date and the regular one? thank you!
    I have already the plugin installed WordPress Hebrew Date thank you!

    • Hello.
      Sorry, in actual version of plugin its does not possible yet.
      I will add this feature to the todo list.
      Kind Regards.

  4. Hello,

    is there a way to schedule a periodically export of the .csv file anywhere on my server?

    Thanks,

    Evgenia

    • Hello.
      Sorry, currently plugin does not support such action for automatic execution periodically.
      I will add this feature to the todo list for having it in some future updates.
      Kind Regards.

  5. Hi there. the Booking Calendar is working great.

    But I have a question that I don't know. When the date arrives to chase the full payment of a booking after someone has paid a deposit for a booking. Are the emails automatically sent out to the customer asking for the remainder payment, or do I need to manually send a reminder?

    WordPress 4.4.2, and Booking Calendar Version 9.Business.Medium.SingleSite.5.4.2

    • Hello.
      You need to send this reminder manually. Plugins does not send this notification automatically.
      Here is little instruction about deposit configuration and sending payment request for the rest of the sum.

      Please read firstly this article about the correct configuration of the "payment link" :
      https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      Now open the General Booking Settings page and set checked this option: "Deposit payment:" at the "Costs" section.
      You can open the Booking > Resources >Cost and rates page and by clicking the"Deposit amount" button configure the deposit amount value.
      This cost will be show in the payment form, after visitor is made the reservation. So probably its cost will be smaller than full amount. And your visitors can make the payment of that amount.
      At the admin panel at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:
      Total cost: $135.00 /deposit:$54.00, balance: $81.00/ - 11.11.2016

      If you are want to request from the visitor to pay the rest of the sum, you are need to make these steps:
      1) Edit the cost of the booking, and enter the sum, which will show at the payment form. You are need to change the cost and then press the save button to save the new cost.
      2) Press the send payment request button to send the email with link to the payment form for the specific booking.

      Kind Regards.

      • Ok thank you for your quick reply. I didn't think it was possible to send automatic emails, so I will send these manually.

        I didn't quite understand your description on how to edit the email, but I'm sure I will work it out.

      • I found the information in this post very helpful for setting up payment requests. Thank you.

        I was also interested in the information about deposits, as I had been looking for this functionality in our Large 4.5.2 version but was unable to find it. This post makes it sound like deposits are a possibility, but I still don't see anything in the general settings/cost section. Am I missing some other configuration to make deposits a possibility?

        Thanks.

    • Hello.
      I can see in that page that some calendars have the bookings with change-over days and some bookings is fully booked (without change-over days).
      Last bookings, that do not have change-over days can be because was done previously, when change over days option was not activated. You need to edit this bookings to have change over days for such sp[specific bookings.

      In general if you activated the change-over days feature, its will work for the future new bookings but not for the old bookings, that was done when this feature was not activated.
      Kind Regards.

      • Hello, thank you for the quick reply!

        It's been activated for a while now (couple weeks) - and I just added the bookings Feb21 (check-in) thru Feb 24 (check-out) today.

        Is there a reason it's not working? It only seems to be the case when booking multiple pages at once.

        • Hello.
          Sorry, do you mean that issue exist when you make booking for several booking resources by using one booking form?
          In this case does check in/out exist in first resource and does not exist in other resources (calendars).
          Kind regards.

            • Hello.
              I will make some testing, an then will reply to you during today-tommorow, if it's possible todo.
              Kind regards.

            • Hello.
              Just retested it with latest version at local computer, and its seems that check in/out times for selected dates showing correctly in several calnedars. I was used one defaukt and 2 additional calendars, and when I was making test booking in default and in one additional or default and both additional calendars, then the check in/out times for start and last booked dates is showing in every calendar as its have to be. Only you can not make booking if you do not select dates in default calendar (its booking resources that you selected in booking calendar shortcode during insrting it into the post or page, in booking form its defined as simple [calendar] shortcode).

              So please try to update your version of Booking Calendar to the latest update. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

              And make new test booking to recheck this functionality. Of course you need to have activated check in/out times feature in settings, before making this test booking(s).
              Kind Regards.

                • Hello.
                  Its seems that this issue exist if using check in/out times.

                  Please try to make this fix.
                  Please open this file ../{Booking Calendar Folder}/js/client.js

                  then find this code:

                  if( typeof( is_this_time_selections_not_available ) == 'function' ) if ( is_this_time_selections_not_available( bk_type, submit_form.elements ) ) return;

                  and replace it to this code:

                  //FixIn:6.1.1.3 if( typeof( is_this_time_selections_not_available ) == 'function' ) { if ( document.getElementById('date_booking' + bk_type).value == '' ) { // Primary calendar not selected. if ( document.getElementById('additional_calendars' + bk_type ) != null ) { // Checking additional calendars. var id_additional_str = document.getElementById('additional_calendars' + bk_type).value; //Loop have to be here based on , sign var id_additional_arr = id_additional_str.split(','); var is_times_dates_ok = false; for ( var ia=0;ia<id_additional_arr.length;ia++ ) { if ( ( document.getElementById('date_booking' + id_additional_arr[ia] ).value != '' ) && ( ! is_this_time_selections_not_available( id_additional_arr[ia], submit_form.elements ) ) ){ is_times_dates_ok = true; } } if ( ! is_times_dates_ok ) return; } } else { //Primary calendar selected. if ( is_this_time_selections_not_available( bk_type, submit_form.elements ) ) return; } }

                  then find this code:

                  send_ajax_submit(bk_type,formdata,captcha_chalange,user_captcha,is_send_emeils,my_booking_hash,my_booking_form,wpdev_active_locale ); // Ajax sending request

                  and replace it to this code:

                  if ( document.getElementById('date_booking' + bk_type).value != '' ) //FixIn:6.1.1.3 send_ajax_submit(bk_type,formdata,captcha_chalange,user_captcha,is_send_emeils,my_booking_hash,my_booking_form,wpdev_active_locale ); // Ajax sending request else { jQuery('#booking_form_div' + bk_type ).hide(); jQuery('#submiting' + bk_type ).hide(); }

                  P.S. Unfortunately, if you will not select the dates from the main calendar, and have showing details about payments (summary), this summary info will not show, only payment forms. Sorry.

                  Kind Regards.

                  • Hello,

                    I changed the code as instructed but am still getting the same error when I don't use the main calendar. Please advise.

                    Thank you!
                    Autumn

                    • Hello.
                      Please clear the browse cache after modification before testing.
                      If you still will have this issue, please recheck that you was made correctly all those changes.
                      Kind Regards.

                    • Hello.
                      You do not replaced this code:
                      // Recheck Times if( typeof( is_this_time_selections_not_available ) == 'function' ) if ( is_this_time_selections_not_available( bk_type, submit_form.elements ) ) return;

                      to this:

                      //FixIn:6.1.1.3 if( typeof( is_this_time_selections_not_available ) == 'function' ) { if ( document.getElementById('date_booking' + bk_type).value == '' ) { // Primary calendar not selected. if ( document.getElementById('additional_calendars' + bk_type ) != null ) { // Checking additional calendars. var id_additional_str = document.getElementById('additional_calendars' + bk_type).value; //Loop have to be here based on , sign var id_additional_arr = id_additional_str.split(','); var is_times_dates_ok = false; for ( var ia=0;ia<id_additional_arr.length;ia++ ) { if ( ( document.getElementById('date_booking' + id_additional_arr[ia] ).value != '' ) && ( ! is_this_time_selections_not_available( id_additional_arr[ia], submit_form.elements ) ) ){ is_times_dates_ok = true; } } if ( ! is_times_dates_ok ) return; } } else { //Primary calendar selected. if ( is_this_time_selections_not_available( bk_type, submit_form.elements ) ) return; } }
                      Kind Regards.

  7. Hi,

    I want to use the Hints form template to book the resource (house) -> Send

    and then

    prompt the user for their address details on the payment page. How do I do this?

    Also, there seems to be No "Back Button" function once you have reached the payment section (what if the user needs to change details (no of Visitors, dates) at this stage? Is it possible to enable

    • Hello.
      Its does not possible to have the entering of the booking details at the payment form, but you can reset your booking form at the Booking > Settings > Fields page to "Wizard Form template (several steps)", so you be able to select the date(s) at first step and then fill booking form fields data and second step.
      Or you can check this instruction https://wpbookingcalendar.com/faq/open-modal-booking-form-after-date-selection/ how to open the booking form in the modal window, after selecting of the date(s) in calendar, if you need such workflow.

      The "back button" is not exist at the Payment form step, because in this moment already booking have created. And that's why its does not possible to edit this booking in actual stage. Visitor can receive the email about the new booking, and in this email can be link for editing of this booking. More about this you can check here: https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/
      Kind Regards.

    • Hello.

      You can use your placeholders for text input fields in format like this:

      [text unique_field_name placeholder:Plaseholder_text]

      Please note, in this parameter, the white spaces replaced by this symbol "_".

      Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

      Kind Regards.

  9. Hello I need a functionality to set a booking that it is over, so I can book the same resource again in the same day.

    One way to do it is by using start and end time. But is it possible to have a different color in the calendar for the ended bookings?

    Or is there are any other status I could use for this functionality?

    Thanks

    • Hello.
      1) If you was meaning to use change over days for the different bookings - ability to finish one booking and start new booking at the same date, then its possible in the Booking Calendar Business Small and higher versions. Please read more about this here: https://wpbookingcalendar.com/overview/#change-over-days

      2) If you was meaning ability to book same date several times, then you need to check the Booking Calendar Business Large version.
      In this version is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      Also we highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  10. How can i change the PayPal payment form default language. I want it to be in swedish or english. Now its in spanish...
    Is it any way to edit the payment form?

    • Hello.
      If you about the PayPal payment form that showing already at PayPal website, so you need to change language at your PayPal account settings at PayPal website.
      Kind regards.

      • How do i connect my account to the booking system? I've already changed the language there but still, as soon as i get to the checkout the language is in spanish...

        • Hello.
          Basically the language on checkout page of PayPal website, is also depend from the country that is selected in the billing form.
          If you try to change this country, the language of PayPal check out page will also changed.
          Kind Regards.

          • So theres no way to set Sweden as default country in the checkout page?

            • Hello.
              Booking Calendar is try to set the default locale (language) of PayPal form, depend from the active locale at your website.
              But if its does not work in your case, try to make this fix.
              Please open this file ../{Booking Calendar Folder}/inc/payments/paypal.php

              then find this code:

              if ( ( !empty( $locale ) ) && ( substr($locale,0,2) !== 'en') ) $output .= '<input type=\"hidden\" name=\"lc" value=\"'.substr($locale,0,2).'\" />';

              and replace it to this code:

              $output .= '<input type=\"hidden\" name=\"lc\" value=\"sv_SE\" />';
              Kind Regards.