Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi guys,

    We changed the visitors email option today (Status=active), but it doesn't seem to work.
    I checked the https://wpbookingcalendar.com/faq/no-emails/ in the FAQ, but there is no solution for us there.
    We use our own mailserver. All the other mails are functioning just fine, only the visitors mail does not work.
    The body is made up like this:
    ----code snippet------------------------------------------------------
    Ihre Reservierung [bookingtype] am: [dates] ist in Arbeit.Wir werden Ihnen umgehend eine Bestätigung per EMail senden. [content]
    Buchung anschauen/ Ändern: [visitorbookingediturl url="https://www.hmzvilla.com/buchung-uebersicht/"]Buchung stornieren: [visitorbookingcancelurl url="https://www.server.com/buchung-uebersicht/"]
    Vielen Dank, HMZ Villa[siteurl]
    ---------------end code snippet ---------------------------------------
    Am I missing something here?

    Thanks,

    • Hello.
      Please try to install some SMTP plugin for sending emails through that plugin. Its because Booking Calendar use the standard wp_mail function for sending emails, and those plugins overrides this function to send emails in a new way.

      If its not help, then you will be need to contact the support of your hosting company to recheck mail and/or error logs relative to sending emails. To check the reason why emails not sending.

      • Thanx for the reply. We are hosting are own servers and mailservers, and that's not where the problem is. All other mails (new for Admin, Approved, Declined, Modified and Payment request are working just fine, only the "New for Visitor" mail does'nt work.

        • Weird, try to set the different emails in the field "From".
          Booking Calendar send all emails in the same way.
          Kind Regards.

          • Very weird.
            I tried a couple of other "From" Emails and they worked!
            Then I put the first one back and it worked too !!! 🙂
            The only thing I can think about is that made a mistake in the Email adresse.

            Thanx

  2. I just installed the free version to see if it meets my needs for booking a vacation rental. There are two issues I cannot fix. I am using the Hemigway theme for http://www.ferncrest.info.

    1) Once dates are selected in the calendar, the fields in the form will not accept input in Firefox or IE. I am able to enter data in Safari on my iPad.

    2) When I did submit a reservation on the iPad, no emails were generated to the Person or to Admin.

    Both these items worked yesterday, but not today. Any suggestions? The idea of WP Booking is great, but if it doesn't work on my site then I'll be disapointed.

    • Hello.
      1) You do not see entered text in form fields, because of CSS conflict with your actual theme.
      For fixing this issue, please make this customization:
      Please open this file https://ferncrest.info/wp-content/plugins/booking/css/client.css

      and add to the bottom of that file this code:
      .booking_form_div textarea, .booking_form_div input[type="text"] { box-sizing:content-box; padding:5px 10px !important; }

      2) Relative emails.
      Sometimes mail servers block emails, if the address "From" different from the domain of website, from where this email was sending. Its not really depend from the Booking Calendar. So please open the Booking > Settings > Emails page and recheck that field "From", its have to the same as your website domain. For example: info@your-server.com and not like this your_email@gmail.com

      If you do not receive emails at all in any cases then please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point #5 from this instruction).
      Kind Regards.

      • Thank you. My booking/csss/client.css file now ends like this:
        @media (max-width: 782px) {
        .wpdevbk input[type="text"],
        .wpdevbk select{
        font-size: 1.1em;
        height: 28px;
        padding: 4px 8px;
        }
        .booking_form_div textarea, .booking_form_div input[type="text"] {
        box-sizing:content-box;
        padding:5px 10px !important;
        }
        }

        Text still does not show in the input fields of the form. Text does show in the message. Any other suggestions?

        • Hello.
          You need to have code like this:
          @media (max-width: 782px) { .wpdevbk input[type="text"], .wpdevbk select{ font-size: 1.1em; height: 28px; padding: 4px 8px; } } .booking_form_div textarea, .booking_form_div input[type="text"] { box-sizing:content-box; padding:5px 10px !important; }
          Kind Regards.

          • Sorry I missed the extra bracket. But, text still does not show when I used the above version.

            • Hello.
              Please clear browser cache before testing.
              I was tested and its showing correctly, now.
              Kind Regards.

    • Hello.
      Please open this page: https://www.lisalaserusa.com/aua-2016-appointments/ for editing.
      Then switch edit content from "Visual" mode to "Text" mode.
      And remove this HTML tag:
      <pre> ... </pre>

      So you need to have Booking Calendar shortcode like this:
      [booking]
      instead of this:
      <pre>[booking]</pre>
      Kind Regards.

  5. Hi there,
    Another question. Because a lot of people are gonna use the Admin Seite, we need to monitor (audit) everything what is changed and who changed it. We use a plugin, but unfortunately, this plugin does not log any changes on the Bookings Plugin.
    Is there a built-in possibility to monitor the changes made on the Booking Plugin? Important for us is when changes are made to the resources or to the prices.

    Thank you, and goodnight 🙂

    • Hello.
      Sorry, this feature is not supporting yet in actual versions. I will add it to the todo list.
      Kind regards.

  6. Is there a way to be able to use shortcodes from other plugins, or from the theme inside the booking forms? I'd like to use shortcodes to put tabs in the form.

    • Hello.
      Sorry, currently this feature is not supporting.
      Kind Regards.

  7. Hi there,
    Is there a possibility to change the dashboard panel?
    For our customer, we only want to show the Agenda and the statistiks.

    Thank you

    • Hello
      You will be need to make this fix.
      Please open this file ../{Booking Calendar Folder}/lib/wpdev-booking-class.php

      then find in content of this function:
      function dashboard_bk_widget_show() {
      this code:

      $version = 'free'; $version = get_bk_version();

      and replace it to this code:

      echo '</div>'; return; $version = 'free'; $version = get_bk_version();

      Kind Regards.

  8. I want to be able to have a number of resources that can be booked on the one calender. e.g You pick the dates first and then tick the check boxes for the related resources.
    Pick room 1 and then below have options for additions like coffee, whiteboard, projector etc.
    Each resource has an additional cost and as they are tick will add to the final costs.
    I have tried this several ways and am unable to get it working

    Please assist

    • Hello.
      1) Its possible, but firstly you need to select the booking resource, and only then you can select date(s), and fill the booking form.
      Its can look like in this live demo: https://bm.wpbookingcalendar.com/select-resource/

      2) If you need to set the additional cost for the selection of options in your booking form (like coffee, whiteboard, projector etc ), then its possible in the Booking Calendar Business Medium and higher versions. Please check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

      • Thanks.
        I have the Business medium version. What is the shortcode to display the total costs on the booking form

        • Hello.
          You need to use [cost_hint] shortcode in the Booking Settings Fields page.
          Kind regards.

    • Hello.
      Please open this page https://www.terangamissionbeach.info/yearly-view/ for editing
      then remove the Booking Calendar shortcode,
      If you in Visual mode of edit toolbar, please switch to the text mode,
      and then enter manually one more time this shortcode.

      Please, be sure that you are using standard single quote symbols near options parameter (not non standard opening and closing quote symbols, which can be exist, if you will use copy/paste from help page).

      Also you can try to use insertion of shortcode from popup dialog and configure additional option {calendar months_num_in_row=3 width=500px cell_height=30px} in that dialog. Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/

      Kind Regards.

  10. Hi,
    On the booking calender view on the website, the calender runs in a column of two months across the page. The months are joined together and my client wants the two months seperated by a space. Is this possible? They say it's too confusing for people to tell the difference between the two months. eg between march and april ect. You can see what I mean at the following url:

    https://www.parisgourmandapartments.com/apartments/le-gourmand-du-maubert/calendar/

    Thanks