Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,

    Question: Once a time slot is booked in the calendar, it shows the "Booked Times" when you hover over the date. How can I have the details of the bookings display as well? For ex: Who booked the room for that time slot.

    Please let me know.
    Thanks, Prateek

    • Hello.
      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      2) Please note, you can see, who made the booking only at the admin panel.

      Its possible to make customization to show who made booking only for specific timeslots not the full dates at front-end.
      This feature available in the Booking Calendar Business Small and higher versions

      Its possible to make a little trick (in BookingCalendar Business Small and higher versions) to show in the "mouse over tooltip" over specific booked timeslot (please note thebooking must be made for the specific timeslot, and not the full date), the Name of the person, who made the booking.

      Example:
      11:00 - 12:00 Jon Mack

      But please note this feature can impact to theperformance, and we do not recommend to activate it.

      If you are still want to activate it,so please open this file: ../{Booking Calendar Folder}/lib/wpbc-constants.php find this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', false ); // This feature can impact to theperformace

      and replace to this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', true);

      Kind Regards.

    • Hello.
      This issue exist because of CSS conflict with your actual theme. Basically because inside of this file:
      https://forestry.utoronto.ca/wp-content/themes/university/style.css?ver=4.4.2
      exist these lines:
      table:not(.shop_table)>tbody>tr:nth-child(even)>td, table:not(.shop_table)>tbody>tr:nth-child(even)>th { background-color: rgba(234,234,234,.25); }

      If you remove or comment these lines in that CSS file, its will show correctly. But can be some issues on other tables in your website, so please recheck about any other tables.
      Kind Regards.

  3. Hi,
    I would like to have a 100% width on my calendar but it stay small when my browser windows is full screen.
    However, when i reduce the browser window, the calendar fit 100% just it should be (responsive).

    You can try it on: https://soccer5mtl.com/en/test-en/

    I just would like my calendar bigger when i am on full screen window.

    Thanks a lot for your help 🙂

    Etienne

      • Hi,
        Thanks for your fast reply!
        I did set 100% width on the shortcode but on the page the calendar stay small, you can see it there https://soccer5mtl.com/fr/test/

        When you make the window smaller, it adjust well at 100% width. Maybe it is something with the responsive settings on my theme?

        Thanks

        Etienne

        • Hello.
          1) Do you use that you was made those changes correctly ? Can you recheck it one more time ? Please be sure that you are using standard single quote symbols ' in the shortcode.
          2) If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
          Kind Regards.

          • Works perfectly with solution 1)
            Thanks a lot for your help!

  4. Hello:

    When using the booking calendar, is it possible to manually and quickly set the status of various days, i.e. mark them off as pending, booked, etc. without a reservation being made by a client? I am trying to use your plugin as a method for customers to set appointments themselves, but I need to have the ability to routinely and regularly change the status of dates on the calendar myself to show whether or not I am available on a certain date(s), due to other commitments outside the office, vacation days, etc. I have tried to find a way to do this on the calendar but can't figure it out, nor could I find a support topic. I am using the free version at the moment to test things out, if this feature does exist but is not available in the free version, is there a paid version that will allow me to do this? If so, which paid version (I am using the calendar on one site only, and do not need multiple administrators). Thank you.

    • Hello.
      You can approve or set booking to pending status at the Booking Listing page and at the Calendar Oververview pages.
      Also you can add new booking at the Booking > "Add booking" page in your admin panel.
      In the Business Medium and higher versions possible to define specific dates as availvale or unavailable based on season filters. Plesee read more about this here: https://wpbookingcalendar.com/overview/#availability

      Also please test live demos to be sure in functionality.
      Kind regards.

      • Thank you for the information. I could work around the issue by using the add booking page, with only one problem. If I block off a number of dates using my own email address under the add booking page, and then I want to change one of those dates on the calendar or booking listing page, I can't. Instead, ALL of the new dates are under one reservation, and I either have to change the status on all of them simultaneously or delete them all and start over again, which is unworkable. There does not appear to be a way to select individual days to change the status for just that one day, unless I am missing something? I need to change the calendar around manually on a constant basis, is there any way to just select one date to change? I really like your program, it is perfect for my needs if I had some way to change the status of individual dates on the calendar. The holiday filter will not work for that purpose, since I would have to create a new filter every day as my availability changes. Thank You.

        • Hello.
          Unfortunately, if you need to change status of only one or specific number of dates in booking that have more booked dates, then it's does not possible. All dates withing one specific booking will change the status.

          In your case you need to create several different bookings to change the status of each specific booking.
          Kind regards.

    • Hello.
      Sorry, such type of showing timeslots as in you image is not supporting in actual versions.
      I will add this feature to the todo list for future updates.
      Kind regards.

  6. Hello
    The admin email with a new booking is not sent.

    THX David

    • Hello.
      1) Please try to set in the field "From" instead of visitor email shortcode, your email. The same email that you set in the field "To".

      2) Sometimes mail servers block emails, if the address "From" different from the domain of website, from where this email was sending. Its not really depend from the Booking Calendar. So please open the Booking > Settings > Emails page and recheck that field "From", its have to the same as your website domain. For example: info@your-server.com and not like this your_email@gmail.com

      3) If you do not receive emails at all in any cases then please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point #5 from this instruction).

      Kind Regards.

      • Hello

        sorry nothing helped
        the confirmation to the customer goes out but not the e-mail to me

          • Hello.
            Do you chnaged the email in the field "From" to the same email, that you are used in the field "To" at the Booking > Settings > Emails > Email about new booking to admin page ?

            Also try to change your email there to some other and test it.
            Booking Calendar is sending emails in the same way for all type of emails, so if customers are receiving new emails, its sent to your email also. Just try to check in SPAM folder of your email. Or check any block filters of receiving emails at your mail server.

            Also for rechecking that emails was sent you can check the mail log in your server configuration, contact your hosting support for more details about this.
            Kind Regards.

            • Hi

              I now have 3 different email provider tried is unfortunately not email out

              also all proposals of you have not helped

              would install the plugin again it bring something

              lg david

              • Hello.
                Does your visitors receive email about the new bookings and approval emails ? (as far as I understand such visitors can receive emails).
                Can you send screenshot of Booking > Settings > Emails page to the support @ wpbookingcalendar.com ?
                Kind Regards.

                • Yes customer obtain the confirmation

                  only the admin mail does not go out

                  picture was sent to the email address

                  Mfg David Melchior

                • exactly the visitors get the email

                  The image is sent to the support

                  • Hello.
                    Received thank you. Its seems fine.
                    1) Did you install some SMTP plugin relative to the point #5 from this instruction: https://wpbookingcalendar.com/faq/no-emails/ ?
                    2) Can you recheck mail log relative to your mails at this domain blitzbox-ulm.de . You ca contact support of your hosting company to recheck about this and check about any "block" rules there...
                    3) Also please try to use may be some gmail mail there and test it ?
                    Kind Regards.

                    • OK

                      a team member has added a forwarding his email accidentally

                      many thanks for the tips

  7. Hello!
    Tell me please, is it possible to configure
    if so, what version?
    To see the used and unused time intervals,
    and to book a free interval.
    ----------------------
    page AAA
    calendar-111
    form-1
    the choice of time intervals = 20 minutes
    -----------------------
    page BBB
    calendar-111
    form-2
    the choice of time intervals = 35 minutes
    ----------------------
    page of the CCC website
    calendar-111
    form-3
    the choice of time intervals = 1 hour 30 minutes
    ---------------------
    i.e. for one of the calendars, for example the number 111 on different pages of the site use different forms with the selection time.
    Thank you!

    • Hello.
      1) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      2) Because you are need to have the different timeslots selections for the different booking resources, so its means that you need to have several different custom booking forms. This feature possible in the Booking Calendar Business Medium and higher versions. Please read more about this feature here: https://wpbookingcalendar.com/overview/#custom-forms

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

      • Hello.
        Example:
        Beauty saloon.
        Susana resource.
        Susana paints her nails = 25 minutes
        Susana hair color - 40 minutes
        Susana doing haircut = 1 hour 30 minutes

        Is there a website.
        The website has three pages.

        Page - Nails
        Susana resource
        selection time = 25 min

        Page - Hair
        Susana resource
        selection time = 40 min

        Page - Haircut
        Susana resource
        selection time = 1 hour 30 min

        Please tell me how to solve this problem?
        Thank you!

        • Hello.
          It's possible with several custom booking forms, which you can insert into the different pages for the same resource.

          Also you can use start time and duration of time (for different services), even withing one booking form at the Business Small and higher versions.
          Kind regards.

          • Hello.
            'It's possible with several custom booking forms, which you can insert into the different pages for the same resource.'
            Which version of it can be done?
            Thank you!

            • Hello.
              Several different custom booking forms is supporting in the Business Medium and higher versions.
              Please check my previous comments.
              Kind regards.

              • Hello.
                I watched the demo of business medium.
                However, have not found a way to link multiple forms to a single resource.
                Maybe this is done on the page where the shortcode is inserted.
                So I decided to clarify.
                Thank you for your understanding and prompt response!

                  • Hello.
                    What viev will have a shortcode of the calendar for Page-Nails?
                    What viev will have a shortcode of the calendar for Page-Hair?

                    For me it is important to know that I can make this the calendar.
                    Thank you.

                    • Hello.
                      Booking Calendar support only inline month view calendars at the front-end side of websites.
                      Visitors of your website, can select specific date(s) in this calendar and then they can select available time-slot in selectbox in your booking form.
                      Also its possible to see booked timeslots for specific date, when mouse over specific day in tooltip over that day.
                      Kind Regards.

  8. Hello.

    My question:
    Example:
    Beauty saloon.
    Susana resource.
    Susana paints her nails = 25 minutes
    Susana hair color - 40 minutes
    Susana doing haircut = 1 hour 30 minutes

    Is there a website.
    The website has three pages.

    Page - Nails
    Susana resource
    selection time = 25 min

    Page - Hair
    Susana resource
    selection time = 40 min

    Page - Haircut
    Susana resource
    selection time = 1 hour 30 min

    Please tell me how to solve this problem?

    You replied to me:
    It's possible with several custom booking forms, which you can insert into the different pages for the same resource.

    Please tell me.
    For the business medium,
    what is the shortcode for the Page-Nails,
    what is the shortcode for the Page-Hair.
    Thank you.

    • Hello.
      1) In Booking Calendar Business Medium version you can create several custom booking form at the Booking > Settings > Fields page.
      Please Open this page, then at the toolbar click on "Add New Custom form", enter the name of this custom form, for example "Nails".
      After page reload configure your booking form fields and insert into this custom form the configuration of time-slots with 25 min intervals, or use start time selections and duration of time shortcode with one option 25 minutes.
      Example:
      Start time: [select starttime "11:00" "13:00" "15:00"] Duration of time: [select durationtime "00:25"]
      Save the chnages.

      2) Now click on Create new custom booking form again, and enter the name of new custom form, for example like "Hair"
      Configure this custom form with form fields inside like this:
      Start time: [select starttime "11:00" "13:00" "15:00"] Duration of time: [select durationtime "00:40"]

      or use timeslots list with interval with 40minutes.

      Now you can insert into the different pages the booking shortcode for the same resource "Susana" (let say ID of this booking resource from the Booking > Resources page is ID = 3), the shortcode like this for the Page-Nails:
      [booking type=3 form_type='Nails' nummonths=1]

      and at other page "Page-Hair" you can insert other shortcode:
      [booking type=3 form_type='Hair' nummonths=1]

      You can test how is possible to create custom booking forms in the live demo of Booking Calendar Business Medium version here: https://bm.wpbookingcalendar.com

      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Kind Regards.

  9. Does the plugin support specials, deals, promotions? If so, how? Thanks, Andy.

  10. Hello.
    I would like to know if you can apply a discount coupon for example if a resource is booked at least three days.
    Thanks in advance

    • Hello.

      Sorry, its does not possible with coupon code applying with this condition, but you can make cost of the booking lower if visitor select specific number of days in the Booking Calendar Business Medium and higher versions. Please read more about this feature here: https://wpbookingcalendar.com/overview/#valuation-days

      Again, this feature make lower cost of the days cost, but not applying relative to the coupon codes.
      Kind Regards.