Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,

    I have purchased the Calendar business small, I need to know:

    Does this plugin allow me to configure the capacity for each slot? I will need to put in a capacity value for each of the slots for a day.

    What I am asking is that: will the calendar allow me to set a fixed number of bookings per time slot?

    Example:

    For a yoga class at 10.00 a.m, I can take it only 20 max participant bookings.
    For a yoga class at 11.00 a.m, I can take it only 10 max participant bookings.
    For a Pilates class at 11.00 a.m, I can take it only 5 max participant bookings.

    I would need to control that number from my backend so that the bookings are shown as available in the website only till the defined capacity is filled up. Is that possible?

    The capacity of each of my classes would be different based on the available number of seats for each time slot. Hope this is clear. Just imagine an activity center that has to open bookings for the participants for each day and the slots are hourly slots. Each hourly slot may have a variable number of seats available for booking.

    Please advise on how this can be done and which variant of the calendar can be used. A code sample will be very helpful.

    My order id is : ABO160303-7757-38170.

    • Hello.
      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date, its does not possible in any versions of Booking Calendar.

      1) At the Booking Calendar Business Small and Business Medium versions are possible to make the bookings for the specific time slot.
      Please note, if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.

      2) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      Also we highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________
      Suggestion! I can suggest that you can create the booking resource with specific capacity for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.
      And only after that select the date and fill the booking form. Its can be look like this: https://bm.wpbookingcalendar.com/select-resource-2/
      _____________________________________________
      Kind Regards.

  2. Hi there,

    I have this plugin installed for a Contempo Theme ( Real estate 7 theme), There is a problem, the booking form does not sends any notifications back! It shows loading for a long time, after that the calendar disappears. The booking shows in the back end though!

    • Hello.
      1) Please try to set in the field "From" instead of visitor email shortcode, your email. The same email that you set in the field "To".

      2) Sometimes mail servers block emails, if the address "From" different from the domain of website, from where this email was sending. Its not really depend from the Booking Calendar. So please open the Booking > Settings > Emails page and recheck that field "From", its have to the same as your website domain. For example: info@your-server.com and not like this your_email@gmail.com

      3) If you do not receive emails at all in any cases then please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point from this instruction).
      Kind Regards.

  3. Hi,

    Is it possible to synchronize the bookings with a Google Calendar or an iCloud Calendar?

    kind regards,
    Bart

    • Hello.
      Unfortunately, Booking Calendar does not support importing of the iCal (ics files), yet. Sorry.

      This feature exist in out TODO list for future updates. But I can not say about the exact day of implementation of these features. Hope it's will be ASAP.

      Booking calendar support only import of events from the Google Calendar (not 2 sides sync). Info about it exist in any settings pages at plugin website and at help configuration page of plugin website: https://wpbookingcalendar.com/faq/import-gc-events/ The export functionality exist in our todo list for some future updates of booking calendar.
      Kind Regards.

  4. Hello

    The calendar layout does not seem to comply with the CSS. When appearing on a page it defaults to the right and with 1 month set or 2 months only fits half of the page width. If 3 months is set it still only uses the right half of the page and is then condensed so that it is impossible to see the days/dates etc. This only seems to have occurred since the most recent update. The CSS seems to be set so that 1 month should take the full width of a page 2 months 50% and 3 months 33.33% but this is not happening.

    • Hello.
      1) Please exactly shortcode that you are using for showing booking form in your post or page.
      Also please send the link to the page with your booking form, where you are having this issue.
      So we will be able to check it and find where is issue.
      2) Please read more about configuration of the width and number of months of calendar in options parameter of Booking Calendar shortcode here: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/#booking-options

      Also please recheck that you are using simple single quotes like this '
      and do not use opening and closing (non standard) single quotes. Try to edit shortcode manually by retyping those symbols from keyboard.
      Kind Regards.

      • Thank you for the reply. Please see :-

        Short code:- [booking type=14 nummonths=2 startmonth='2015-07']
        Link to a page:- https://holdensothebysrealty-rentals.com/listings/pelican-beach-condo-1-3/ As you can see the calendar is set to the right of the page and only uses 50% of the page. If I try to add a 3 month it still falls into the same space so becomes squashed up and not readable. Please note the use of the "Toggle" plugin does not affect the layout. It is the same even if this plugin is not used. I would also prefer that the calendar was on the left but the html specifically says float: right; forcing it to the right hand side.

        I have tried using the suggested options but 100% or a large number, for example 700px makes no difference.

        Thanks

        • Hello.
          Its seems that some other plugin or your actual theme is adding to the main DIV element of calendar this CSS classes:
          "col span_6 first" And also add style="float:right"

          These CSS classes and float:right style does not exist in the source code of plugin.

          Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
          If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
          Kind Regards.

          • Hi

            Thank you. I have tested as above and it does seem to be a theme problem. Deactivating plugins made no difference but switching to a default WP theme allowed the calendar to display correctly. I have contacted the theme developer to see if he can trace the cause and correct it.

            Thanks

            • Just to update you we have been advised by the Theme Developer to add the following:

              Custom JS > jQuery(”.bk_calendar_frame”).removeClass(“col span_6 first”);

              This appears to have solved the layout problem at least as for a 2 month calendar display layout is concerned.

              • Hello.
                Ok, good to know that you found solution.
                Kind Regards.

                • A further update. The theme developer of Real Estate Pro 7 has advised he has now removed any styling included in his .js script which was the cause of the display problem and the addition of the "col span_6 first" and also add style="float:right".

                  So there now should be no problem with the calendar display with this theme if anyone else was having the same or similar problem.

  5. I'm using the shortcode [selected_short_dates_hint] in the booking form. I have multiple languages on the site, but the dates are always shown in my default language. How can they be translated in the active language?

    • Hello.
      Weird... its have to work.
      What plugin do you use for having several different languages at the website ?
      And can you send the link to this page with booking form, where do you have an issue.
      Kind Regards.

      • This is an old post that I forgot to reply to. I just want to let you know that this issue is not there anymore.

  6. Hi there,

    Quick question - how do I populate the bookings list with past bookings? I understand that the frontend user cannot add bookings to dates in the past but, as the administrator, I need the capability of doing so?

    Booking Calendar Version 9.Personal.SingleSite.6.1
    WP 4.5

    Thanks,

    Will

    • Hello.
      Its possible to add "past bookings" at the Booking > Add booking page in your admin panel with a little trick.
      Please open the Booking > Add booking page and then add to the end of the URL in browser this parameter "&booking_hash"
      then you will be able to select past dates in calendar and submit the booking.
      Kind Regards.

  7. Greetings,

    Is there a way to show all reservations based on a specific resource?

    Thanks!

    • Hello.
      It's possible only in the admin panel at Booking Listing page.
      Just configure correctly all parameters at the Filter toolbar.
      Kind regards.

  8. Hi
    I have small business version. I want to display a calendar - exactly as shown in the the admin Bookings section where there is a 'Day/Week/Month/2 Months' selector, all resources are shown in the left column of the booking table and hours/days are shown against each resource.

    Is this possible? Can't seem to find a shortcode/s to achieve this.

    Thx

    • Hello.
      In actual versions such type of view possible only in the admin panel.
      The ability to show "Calendar Overview" at the front-end, will be possible at the next major update 7.0 of plugin, which probably will release at this summer.
      Kind Regards.

  9. Missing Toolbar Icon
    I've been creating short codes for page insertion manually, but just saw that there should be a toolbar icon to insert calendar short code.

    How do I get this to display?

    • Hello.
      It's have to be in the edit toolbar at edit post/page.
      If you do not see button with calendar icon there, probably it's because of conflict with some other plugin or your actual theme. Try to deactivate one by one you activate plugins to recheck what the reason of this issue. If it's not help, try to activate default WordPress theme to recheck, if the theme reason of issue.
      Kind regards.

    • Hello.

      You are having at the page this JavaScript error:
      Error: Error: Syntax error, unrecognized expression: a[href*=#]:not([href=#]) Source File: https://zonnelust.nl/wp-includes/js/jquery/jquery.js?ver=1.12.3 Line: 2

      Because of this error, calendar is not showing.

      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again.
      Need to find reason of that JavaScript error.
      Kind Regards.

      • It's a bug related with jquery, a temporary solution is to insert this code in functions.php of Your theme but now I see that calendar works.. Please let me know how You've solved..

        if (!is_admin()) {
        wp_deregister_script(‘jquery’);
        wp_register_script(‘jquery’, (“https://ajax.googleapis.com/ajax/libs/jquery/1.11.3/jquery.min.js”), false, ‘1.11.3’);
        wp_enqueue_script(‘jquery’);
        }