Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi, how can I change the font color of the fields as my template has a black background?

  2. I am not receiving emails to my from the booking page on our website. We are using WP 4.5 and Booking calendar 6.1

    • Hello.
      Sometimes mail servers block emails, if the address "From" different from the domain of website, from where this email was sending. Its not really depend from the Booking Calendar. So please open the Booking > Settings > Emails page and recheck that field "From", its have to the same as your website domain. For example: info@your-server.com and not like this your_email@gmail.com

      Also please try to set in the field "From" instead of visitor email shortcode, your email. The same email that you set in the field "To".

      If you do not receive emails at all in any cases then please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point #5 from this instruction).

      Kind regards.

  3. When I look at the calendar overview it is only showing a single booking for a time/date, when I have multiple bookings for that time/date. The approved bookings show up in the booking listing, but I would like to be able to glance at the calendar and see how many different bookings I have for that same date/time.

    Thanks!

    • Hello.
      At the "Calendar Overview" page in admin panel, possible to switch between different modes of showing "Month"/"3 Months"/"Year" mode, if you looking for bookings of single booking resource. If you select several or all booking resources (in Actions toolbar at paid versions of Booking Calendar), then you be able to select "Day"/"Week"/"Month/"2 Months" view modes. Where you can see booking resources in one column and bookings for the different booking resources at other columns.
      Kind Regards.

      • Excellent. Thanks, since the other bookings were under the one parent resource, I assumed it would show up when just that resource was selected.

        Thanks for the help!

        • Hello.
          Please retest it in the live demo to be sure in functionality to check how its showing, just for do not have misunderstanding.
          You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/
          Kind Regards.

  4. Hi Booking works great thanks for this great software!

    Question: The format of the [cost_hint] is wrong when € is selected as currency. E.x. "€30" is displayed - this should be "30 €". Where can this be set?

    Bug: The form does not support special characters like ö ä ü Ö Ä Ü ß and causes extended costs to behave very strange. It´s not possible to store entries in the fields for selections.

    Try this to test:
    Member: [select gen_member "" "test 123" "test äää" "test ööö" "test üüü" "test ßßß"]

    Best regards,
    Jan

    • Hello.
      1) you will be need to make a fix to have such type of showing currency.
      Please open this file ../{Booking Calendar Folder}/inc\biz_m.php

      then find this code:

      $return_form = str_replace('[cost_hint]', '<span id="booking_hint'.$bk_type.'">'.$cost_currency.' 0.00</span><input style="display:none;" type="text" value="0.00" id="cost_hint'.$bk_type.'" name="cost_hint'.$bk_type.'" />', $return_form);

      and replace it to this code:

      $return_form = str_replace('[cost_hint]', '<span id="booking_hint'.$bk_type.'">0.00 '.$cost_currency.'</span><input style="display:none;" type="text" value="0.00" id="cost_hint'.$bk_type.'" name="cost_hint'.$bk_type.'" />', $return_form);

      2) Please open this file ../{Booking Calendar Folder}/

      then find this code:

      echo $cost_currency . $summ_total .

      and replace it to this code:

      echo $summ_total . ' ' . $cost_currency .

      2) Relative issue with umlauts, its known issue. Please use in the options of shortcodes, some other words, or instead of ö - oe, ä - ae, etc...
      Hope this issue will be fixed in some close future updates.
      Kind Regards.

  5. I want the Booking form to be just a Booking enquiry form for reservation dates.
    - the enquiry should include information like a normal booking - name, email, phone number of visitors etc..
    - Submit
    Review the booking ( when the enquiry is submitted) -> If OK -> Payment Request
    if Not OK -> booking rejected
    Payment made -> Booking Confirmed.

    How can I make Paypal a payment request option BUT without asking for payment when the customer makes a booking enquiry?

    Nick

    • Hello.
      If you do not want to show the booking, after visitor submit the booking, please set the cost for this booking resource to 0.
      So if the cost of the booking will = 0, then the payment form will not show.

      After you checked the booking, you can edit the cost for the specific booking at the Booking Listing page and send payment requrst. Because the cost of the booking will higher than 0, so in this case the payment for will be shown, after visitor clicked on payment request link.


      Here is little instruction about deposit configuration and sending payment request for the rest of the sum.

      Please read firstly this article about the correct configuration of the "payment link" :
      https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      If you are want to request from the visitor to pay the rest of the sum, you are need to make these steps:
      1) Edit the cost of the booking, and enter the sum, which will show at the payment form. You are need to change the cost and then press the save button to save the new cost.
      2) Press the send payment request button to send the email with link to the payment form for the specific booking.

      Kind Regards.

      • Hi,

        Is there another way - Because setting the price to zero causes some issues for me especially of I want to

        1. Display different seasonal pricing
        2. When I am using Advanced pricing options
        3. Give the customer indicative pricing

        Thanks

        Nick

        • Hello.
          In this case, you need to deactivate all payment systems at the Booking > Settings > Payment page. Its also will not show the payment form, after visitor made the booking.

          During sending payment request to the visitor, because the "PayPal" is default payment system, Booking Calendar will show "PayPal payment form" even if its deactivated (only in case if all other payment systems deactivated).
          Kind Regards.

          • Thanks That worked!

            Couple more things please
            1. After the customer hits send the form is blank - Is there a way to place a custom message with shortcuts?

            2. On the payment form is if possible to put shortcuts like?
            [ cost_hint] [deposit_hint] [balance_hint]
            I tried but I could not get it to work

            thanks

            • Hello.
              1) Sorry, I do not clearly understand this question. If you need to set specific fields in your booking form as required, so then you need to use special symbol * in the configuration of shortcodes at the Booking > Settings > Fields page in Booking form. Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

              If you need to edit the warning messages that showing near form fields, that was not filled by visitors, so then you can do this in this file: ../{Booking Calendar Folder}/lib/wpbc-scripts.php

              in this code:
              , 'message_verif_requred' => esc_js(__('This field is required' ,'booking')) , 'message_verif_requred_for_check_box' => esc_js(__('This checkbox must be checked' ,'booking')) , 'message_verif_requred_for_radio_box' => esc_js(__('At least one option must be selected' ,'booking')) , 'message_verif_emeil' => esc_js(__('Incorrect email field' ,'booking')) , 'message_verif_same_emeil' => esc_js(__('Your emails do not the same' ,'booking')) // Email Addresses Do Not Match , 'message_verif_selectdts' => esc_js(__('Please, select booking date(s) at Calendar.' ,'booking'))

              2) Unfortunately, its does not possible to show shortcodes like this [cost_hint] [deposit_hint] [balance_hint] in the payment form.
              There is only possible to show the full cost of the booking.
              Kind Regards.

  6. HI guys,
    Im trialling the small business version for a few days.

    When a booking is made it shows on the calendar and in the overview no problem. It doesn't show who made the booking however, or the resource (room in our case) on the calendar view. it does show the resource on the overview.

    I would like the calendar view and the overview to both show who booked the resource & when.
    This is very handy for our users who would need to know who to contact if a resource or date etc needs to be changed for any reason.

    Regards.

    Gary.

    • Hello.
      In the admin panel at the "Booking Listing" page and in "Calendar Overview" page, when you mouse over specific booking, its have to show all bookings details.
      If its does not show booking details, there, then please open the Booking > Settings > Fields page and configure correctly "Content of Booking fields data".
      Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      Kind Regards.

  7. HI Guys,

    Were trialling the small business version here for a few days.

    another feature we would love (if it doesn't already exist). Were running an intranet so all our users are internal. We would like to be able to choose email addresses to add to a booking, from a dropdown, that gets its information from the users section of WordPress.

    • Hello.
      Please open the General Booking Settings page and in form section, please activate the "Auto-fill fields" option. Its will auto-fill form fields for logged in users.
      Kind Regards.

  8. I'm trying to test the booking calender by sending a request to myself ( I put the admin email as my own)
    but I don't recieve any kind of mail (nor confirmation nor request)

    What is possibly going wrong?

    • Hello.
      1) Please try to set in the field "From" instead of visitor email shortcode, your email. The same email that you set in the field "To".

      2) Sometimes mail servers block emails, if the address "From" different from the domain of website, from where this email was sending. Its not really depend from the Booking Calendar. So please open the Booking > Settings > Emails page and recheck that field "From", its have to the same as your website domain. For example: info@your-server.com and not like this your_email@gmail.com

      3) If you do not receive emails at all in any cases then please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point from this instruction).
      Kind Regards.

  9. Hi there, i purchased small business.
    I have set my resources as specific treatment for spa facial services. each treatment has corresponding $$ amounts.
    but since there is only one person who will be doing the treatments i would like to cross out the time slot once it has been booked regardless of what treatment it is.

    if a client has booked 11am to 12pm time slot for treatment 1
    then i cannot have that time slot available for any other type of treatments offered.

    Hopefully my question makes sense. How can i do this?

    • Hello.
      The mouse easy way to configure this, to have only one booking resource (at the Booking > Resources page) - its your person.
      And in the booking form have the selections of specific treatment in selectbox.
      Its means that you can have only one booking form for making the booking.

      If by some reason, you need to define the treatments as booking resources, so in this case, you need to use the "agregate" parameter in the Booking Calendar shortcodes. Please read more about this here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/
      This parameter will get the bookings from other booking resources and add such bookings to the calendar with ID, which you defined in "type" parameter.
      Kind Regards.

  10. Hi there, I purchased your plugin, but when someone makes a booking i don't know on which property was made. How can i see on what property was the booking made? Or what should i do?

    • Hello.
      You can use in the email templates at the Booking > Settings > Emails page these shortcodes:
      [resource_title] or [bookingtype] - inserting the title of the booking resource
      for showing name of booking resources.
      Kind Regards.

      • Thank you for the clarification, secondly the booking system does not post the number of the adults and children. I mean the booking confirmation comes with no values for the selected number of adults and children!

        Thanks,

        • Hello.
          Please booking sure that you correctly configured shortcodes at the "Content of Booking Fields data" form, its at the bottom of Booking > Settings > Fields page.
          For example, if you are having in the booking form (top form at the Booking > Settings > Fields page ) configuration like this:
          <p>Adults: [select visitors class:span1 "1" "2" "3" "4"] Children: [select children class:span1 "0" "1" "2" "3"]</p>
          then in the "Content of Booking Fields data" form, its at the bottom of Booking > Settings > Fields page, you need to have this:
          <strong>Adults</strong>:<span class="fieldvalue"> [visitors]</span><br/> <strong>Children</strong>:<span class="fieldvalue"> [children]</span><br/>
          Kind Regards.

            • Hello.
              Its seems that your actual Theme or some other active plugin is replaced standard selectbox elements by custom SPAN drop elements.

              Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
              If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

              After you find what exactly the reason of this conflict, please contact the developer/support of this theme or plugin, that make conflict, about how to resolve this issue.
              Kind Regards.