Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    Is there any way to set the price by the number of visitors ?
    I have this case :
    --------------6 visitors-------9 visitors
    2 days -------1000 €-------1200 €
    3 days -------1200 €-------1600 €
    4 days -------1600 €-------2100 €
    5 days -------2000 €-------2600 €
    6 days -------2400 €-------3100 €
    7 days -------2700 €-------3500 €

    I have the version Booking BL5.1.4
    Do I need to have 2 different calendars ? one for 6 and another for 9 ? something like this :
    https://bm.wpbookingcalendar.com/select-resource-2/

    or this can be achieved by passing some params in the shortcode ?

    Thanks in advance

    • Hello.
      In general its possible to configure the additional cost depend from the option selection in your selectboxes from your booking form at the Booking > Resources > Advanced cost page. Check more here: https://wpbookingcalendar.com/overview/#additional-cost
      But in your case, because cost does not have fixed increment or percent from cost with 6 visitors, its does not possible to set such costs at Booking > Resources > Advanced cost page for only 1 booking form.

      I can suggest that you can have 2 different custom booking forms with 6 and 9 visitors selections and 2 different booking resources. Then you can insert these 2 different booking forms and booking resources one under other. Because in this selection: https://bm.wpbookingcalendar.com/select-resource-2/ does not possible to use the "agregate" parameter for the booking shortcodes.

      You are using the different booking resources, so you need to show in calendar of each booking resources the bookings from other booking resource. And because of that you can do this by using the "agregate" parameter in the booking form shortcode. Please read how to configure it here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      After this you can configure the different cost for the different booking resources at the Booking > Resources > Cost and rates page by clicking on the "Valuation days" button.

      Kind Regards.

  2. Hi again,

    Is there anyway not to have the form [content] displayed immediately after form submission, before being sent to 'thank you' page?

    Many thanks,

    • Hello.
      If you asked is it possible to show [content] at the new "Thank you" page, so unfortunately, its does not possible.

      If you have asked about ability to not show "Content of booking data" after clicking on "Send" button before showing payment form info, so you can deactivate showing "Payment details" at the General Booking Settings page in "Cost" section.
      Kind Regards.

    • Hello.
      The Business Small and higher versions of the Booking Calendar is support PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Other payment systems (including "WorldPay" ) is not supporting in actual versions of plugin, yet. Sorry.

      If you want to make the integration of your payment system by yourself, so you will be able to check how is integrated the Payment system (on the example) of the PayPal system at this file:../booking/inc/payments/paypal.php . You will be need to create your file with similar structure in that folder. Also you are need to include the calling of your file into this file: ../booking/inc/payments/index.php in the same way, as it was done for the other 3 payment systems.

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Kind Regards.

  4. Hello, I am getting this error when submitting the form:
    Error during inserting into DB
    [F:/wpbc-booking-new.php|L:269|V:6.1|DB:Unknown column modification_date in field list]

    Can you help point me in the right direction as to why this is occurring?

    • Hello.
      This error is appear because of incorrect installation/update.

      For fixing this issue, please make these steps:

      1) open wordpress plugins menu and press deactivate link at Booking Calendar plugin.
      Please wait for message that plugin is deactivated successfully.

      2) Then press at activate link of Booking Calendar.
      Important! Wait for message that plugin is activated successfully.

      Test it.

      Please be sure, that your MySQL user from WordPress installation have the rights for the altering of columns in the tables of DB.
      Kind regards.

  5. Hello again. I'm so close to having this all set up!
    I am having an issue with the [hint_cost] in the Form Fields. It shows up on the web page - but the amount is off. When I fill out the request and hit submit, the cost is correct for the PayPal payment. Somewhere the hint_cost is pulling in the rate + (???).

    I have the rate set at $55 cost/hour under Resources, no season filters or anything under "costs and Rates". My start time rates are all 100%, duration times are all hard numbers - not percentages (as they fluctuate based on duration + taxes), and terms/conditions is 0%.

    Is there somewhere else I should be looking? This has stumped me for 2.5 days, and I'm starting to lose my hair!

    My example page is: https://www.coastaloffices.com/pacificroombooking/

    What more can I provide to help you save the day?
    Thanks!

    • Hello.
      1) Firstly, I can suggest that instead of [hint_cost] you was meaning [cost_hint] shortcode.
      2) The issue (as far as I can suggest from here https://www.coastaloffices.com/pacificroombooking/ ) that you get instead of $55 other value - $51.25 if you select 1 hour and one day in calendar ?
      If its correct, then please send screenshot of General Booking Settings page, Booking > Resources > Advanced cost page and screenshot of your rates and valuation days cost settings from the Booking > Resources > Cost and rates page for the booking resource with ID = 5

      Please send all screenshots to support @ wpbookingcalendar.com

      Kind Regards.

  6. hi,

    i have a question about booking calendar plugin. I am interesting only about availability so can you tell me how can i put dates that are already booked? how can i fill out the calendar with dates that are not available? is that possible?

    thank yoo very much,

    Ana

    • Hello.
      1) If you need to set specific days (of specific seasons) as unavailable for specific booking resources, then its possible in the Booking Calendar Business Medium and higher versions. Please read more about this here: https://wpbookingcalendar.com/overview/#availability
      Please note, with season filters you can define as unavailable only days, not the times.

      2) In other (lower) versions of Booking Calendar you can make block specific days by making blank bookings at the Booking > Add booking page.

      3) Also please note, in the Booking Calendar Business Small and higher versions you can use the "Auto fill" button at the top right side of Booking > Add booking page for making "fast bookings" in 3 clicks.

      Kind Regards.

  7. Hi, we just purchase the Business Large License, and can you tell me how to create a resource where satisfy the following.

    - the resource can accept/accomodate certain numbers of visitors per day per time slot
    - the resource have time slot Lunch and Dinner
    - a tooltip shows available visitor for each time slot eg. when mouseover on a certain date tooltip shows Lunch: 5/6, Dinner: soldout

    thanks and looking forward to your reply.

    • additional:

      - the visitor can choose both one or both time slot

      • Hello.
        Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date, its does not possible in any versions of Booking Calendar. Please read my suggestion about the possible configuration at the bottom of this comment.

        The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

        If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
        At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

        We highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/

        Possible configuration.
        I can suggest that you can create 2 booking resource with specific capacity (for example with capacity = 6) in Booking Calendar Business Large version.
        One booking resource can be for the "Lunch" and other booking resource will be for the "Dinner"
        Its can look like this at the Booking > Resources page:
        - Lunch (patent booking resource) capacity = 6 -- Lunch 1 -- Lunch 2 -- Lunch 3 -- Lunch 4 -- Lunch 5 - Dinner (patent booking resource) capacity = 6 -- Dinner 1 -- Dinner 2 -- Dinner 3 -- Dinner 4 -- Dinner 5

        Then you can insert into the post or page the booking resource selections shortcode for the parent booking resources "Lunch" and "Dinner". Its can be look like this: https://bm.wpbookingcalendar.com/select-resource-2/

        Its mean that your visitors firstly, need to select the times (Lunch or Dinner) in the selectbox, and only after that select the date in appear calendar and fill the booking form. In the showing calendar over specific date, when mouse over will be showing tooltip with number of availability slots per specific date, like "Available 5"
        In this tooltip will be show availability only for specific booking resources that visitor select in selectbox.
        Again about how to configure capacity you can check here https://wpbookingcalendar.com/faq/capacity-concept/

        Unfortunately, its does not possible to book both "Dinner" and "Lunch" booking resources during one booking process. Your visitors will be need to make 2 separate bookings.
        Kind Regards.

        • Thanks for the prompt reply, I tried the suggested configuration of the resources. But seems didnt satisfy the requirement. Again this is the goal:

          Resource :
          Resource name Cost / day Default Form Parent Priority Max visitors
          Lunch $45 lunch-form - 0 1
          Lunch-1 $45 lunch-form Lunch 0 1
          Lunch-2 $45 lunch-form Lunch 0 1
          Lunch-3 $45 lunch-form Lunch 0 1
          Lunch-4 $45 lunch-form Lunch 0 1
          Lunch-5 $45 lunch-form Lunch 0 1
          Lunch-6 $45 lunch-form Lunch 0 1

          Calendar : selected May 17, 2016
          The Form : Select Number of Guests: choose 1 - 6, choosen 4

          After this booking and approved, when you mouse over on the calendar May 17, 2016 the tooltip shows

          Cost: $45
          Available: 5

          expected to see must:
          Cost $45
          Available: 2

          • Hello.
            You need to open the General Booking Settings page and in "Advanced section" activate this option: "Set capacity based on number of visitors".

            We highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/

            Kind Regards.

              • also note that when i set the resource to the following

                Lunch $45 lunch-form - 0 1 capacity 6
                Lunch-1 $45 lunch-form Lunch 0 1
                Lunch-2 $45 lunch-form Lunch 0 1
                Lunch-3 $45 lunch-form Lunch 0 1
                Lunch-4 $45 lunch-form Lunch 0 1
                Lunch-5 $45 lunch-form Lunch 0 1
                Lunch-6 $45 lunch-form Lunch 0 1

                the form will not proceed and will prompt:
                Try selecting fewer visitors. The number of visitors may be more than the number of available units on selected day(s)!

                so i had to change it like this:
                Lunch $45 lunch-form - 0 6 capacity 6
                Lunch-1 $45 lunch-form Lunch 0 6
                Lunch-2 $45 lunch-form Lunch 0 6
                Lunch-3 $45 lunch-form Lunch 0 6
                Lunch-4 $45 lunch-form Lunch 0 6
                Lunch-5 $45 lunch-form Lunch 0 6
                Lunch-6 $45 lunch-form Lunch 0 6

                form will proceed, that is good, but the when mouseover on the day you booked it just show

                Available : 5

                if you supposed to book a day with 4 visitor, after that the tooltip must show

                Available : 2

                and the Guest Selection should allow on 1 and 2 in the dropdown.

                • Hello.
                  Please select other "radio button" in sub settings under checkbox: "Set capacity based on number of visitors". Then make new tests at your booking form.

                    • Hi,

                      another problem discovered, Because of the nature of the configuration of resources to have Lunch and Dinner I come up a solution where 2 shortcodes will be added in the post separated by tabs, and since this codes are copied and move to a metabox and pass it to the template as do_shortcode value from metabox, the search function does not work. Do you have any recommendation to fix this problem?

                    • Hello.
                      If your question relative to the search availability shortcode, like here https://bl.wpbookingcalendar.com/search/
                      So system is making search only among the pages, where you inserted the booking forms, and not the booking resource selection shortcodes or custom PHP cost with do_shortcode ...
                      Please read more about this here: https://wpbookingcalendar.com/faq/no-search-results/

                      If your issue relative to some other item, please explain more detail.
                      Kind Regards.

  8. Hi,

    I am having a big problem with the plugin's old bootstrap css and js, the other option that i can think of is there a way a for a 2nd step to go to a new page to complete the booking detail/form, and in this page will be a member2 plugin where they will require to login/register to continue the booking process?

    hope you shed some light in this goal. thanks

    • Hello.
      1) If you are having issue of loading JavaScript and CSS of plugin with your actual them, so you can restrict to load these files only on specific pages with your booking forms. You can activate and configure it at the General Booking Settings page in Advanced section. Click on "Show advanced settings of JavaScript loading" and then activate this option "Load JS and CSS files only on specific pages" and configure your pages.

      Next major update 7.0 of plugin will have update of bootstrap files.

      2) Unfortunately in actual versions, its does not possible to transfer parameters from the booking form, when you activated redirection to the "thank you" page, instead of showing payment form. Sorry.

      Please note, if you want to make the integration of your payment system by yourself, so you will be able to check how is integrated the Payment system (on the example) of the PayPal system at this file:../booking/inc/payments/paypal.php . You will be need to create your file with similar structure in that folder. Also you are need to include the calling of your file into this file: ../booking/inc/payments/index.php in the same way, as it was done for the other 3 payment systems.

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      Kind Regards.

        • Hello.
          You can open the General Booking Settings page, and in "Advanced section" expand "show advanced section of JavaScript loading" and set checked this option: "Disable Bootstrap loading on Front-End". Its will block loading of BootStrap files of plugin. But its also will prevent of showing mouse over tooltips at the calendar day cells, which is show availability.
          So in this case, you will load only your new Bootstrap files of theme.
          Kind Regards.

        • Hello.
          The submit of the booking form is inside of the ../{Booking Calendar Folder}/js/client.js file in this function: mybooking_submit
          The opening of the modal window, I can suggest is making by your scripts, because in default plugin version, there are no default scripts for opening modal window.
          Kind Regards.

  9. Hi,

    continuation of my last comment, because based from the search result box in the search tab admin

    [booking_resource_title] featured image, taken from the featured image associated with the post,
    [booking_featured_image]
    [booking_info]

    since the shortcode of the resouce is not posted inside the post editor of a post instead it was place to a custom fields and pass to the template as metabox

    $thenoshdetailsbooking_lunch = get_post_meta($post->ID, 'booking_lunch', true);

    because of this approach, your search result doesnot get any result at all. But i tried to copy the resource shortcode inside the post a result page will be generated. Hope you get what i mean.

    • Hello.
      If you open the Booking > Settings > Search page and click on the "Clear cache" button, you will see how many posts and links to these posts with booking forms are found. If you see there 0 found posts with booking forms, so no search results will be exist in search form.

      You can make customization to make search of posts with some other shortcodes and not the booking forms.
      For replacing this behavior, please make this fix.
      Please open this file ../{Booking Calendar Folder}/inc/biz_l.php

      then find this code:

      $sql = "SELECT ID, post_title, guid, post_content, post_excerpt FROM {$wpdb->posts} WHERE post_status = 'publish' AND ( post_type != 'revision' ) AND post_content LIKE '%[booking %'";

      and replace it to this code:

      $sql = "SELECT ID, post_title, guid, post_content, post_excerpt FROM {$wpdb->posts} WHERE post_status = 'publish' AND ( post_type != 'revision' ) AND post_content LIKE '%[bookingtemp %'";

      then find this code:

      $shortcode_start = strpos($value->post_content, '[booking '); $shortcode_end = strpos($value->post_content, ']',$shortcode_start); $shortcode_content = substr($value->post_content, $shortcode_start+9, $shortcode_end - $shortcode_start-9);

      and replace it to this code:

      $shortcode_start = strpos($value->post_content, '[bookingtemp '); $shortcode_end = strpos($value->post_content, ']',$shortcode_start); $shortcode_content = substr($value->post_content, $shortcode_start+13, $shortcode_end - $shortcode_start-13);

      Please note, now you need to insert into the content of the each post shortcodes like this:

      [bookingtemp type=3]
      instead of
      [booking type=3]

      You can hide these shortcodes, so its will be visible only for the Booking Calendar and not the visitors:
      <div style="display:none;">[bookingtemp type=3]</div>

  10. Hi,

    I've got a really weird problem. The booking plug-in is completely installed and tested here on my mac. When the client makes a booking and accepts it, it won't show in real time on the frontpage. There is a huge delay. He works on a pc with internet explorer. When I do the same here on my mac, it instantly shows on the frontpage... I've checked a lot of things (incl. the time settings, etc...), but I can't find anything... I don't know what to do? Is this a know issue? Please advice.

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s):". This option must be unchecked. If its checked, please uncheck it and update the settings.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

      • Hi,

        I got indeed the W3 Total Cache" installed. I can't deactivate it, because of the performance of the site. So I will add the exceptions. Just to be sure, it's ok to add the full URL path? Eg: https://www.mydomain.com/subpage/subject

        Thank you for your quick reply!

        • Hello.
          Please check about type of entering urls with support of w3 total cache plugin. I do not sure about that.
          Kind Regards.