Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,

    I simply cannot get the calendar to display - it was working fine for a long time until suddenly it stopped working. All plugins, themes and WP are all latest versions.

    I have already tested with all other plugins disabled and using a default theme - nothing works so it seems to be the plugin as far as I can tell. JavaScript error is showing:

    SyntaxError: Unexpected token e
    /ardroil-self-catering-cottage/:1

    TypeError: Cannot read property '0' of undefined
    /wp-content/plugins/booking/js/client.js?ver=1.0:88

    Using latest WP with Enfold theme - any ideas??

      • Hello.
        What version of Booking Calendar do you use ?
        And do you made any customization of the source code of plugin ?

        Please update it to the latest update 6.1
        You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

        Its seems that in this file: ../{Booking Calendar Folder}/lib/wpbc-scripts.php

        exist OLD wrong definition of the JS variables

        For example the definition of the wpdev_bk_today variable have to be done like this:
        , 'wpdev_bk_today' => '[' . intval(date_i18n('Y')) //FixIn:6.1 .','. intval(date_i18n('m')) .','. intval(date_i18n('d')) .','. intval(date_i18n('H')) .','. intval(date_i18n('i')) .']'

        But in your case, its seems that defined in different way.
        Kind Regards.

        • I had V6.1 but I replaced the code as suggested and it fixed the problem. Thanks.

  2. Hello, I've just been trying to make my own skin, but partially booked and booked use the exact same classes, completely booked days using hours intervals and partial ones are exactly the same, disregarding the legend.

    I'm using version 6.1 and it's the same with all the prebuilt skins too.

    Am I missing something?

    Thanks.

    • Hello.
      The partially booked dates use classes like this
      /* T I M E S L O T S */ .block_hints .block_time, .datepick-inline .timespartly{ background-image: url("../../img/clock_fill.png"); background-repeat: no-repeat; background-position:100% 100%; }
      This class ".block_hints .block_time" for legend and this class ".datepick-inline .timespartly" for calendar day cells.

      The booked pending dates use these classes:
      /* P E N D I N G - BACKGROUND */ .block_hints .date2approve.block_check_in_out, .block_hints .block_pending, .datepick-inline .date2approve, /* P E N D I N G - BACKGROUND for Check In Approved & Check Out Pending || Check Out Approved & Check In Pending Dates // FixIn: 6.0.1.2 */ td.timespartly.check_in_time.check_out_time.check_in_time_date_approved.check_out_time_date2approve div.check-in-div, td.timespartly.check_in_time.check_out_time.check_out_time_date_approved.check_in_time_date2approve div.check-out-div { background-color: #99BBD5; }

      Approved dates use these classes:
      /* A P P R O V E D - BACKGROUND */ .block_hints .date_approved.block_check_in_out, .block_hints .block_booked, .datepick-inline .date_approved, /* A P P R O V E D - BACKGROUND for Check In Pending & Check Out Approved || Check Out Pending & Check In Approved Dates //FixIn: 6.0.1.2 */ td.timespartly.check_in_time.check_out_time.check_in_time_date2approve.check_out_time_date_approved div.check-in-div, td.timespartly.check_in_time.check_out_time.check_out_time_date2approve.check_in_time_date_approved div.check-out-div { background-color: #EEAA55; }

      Please follow the comments in each exist calendar skin and just change colors in exist classes, do not add your own structure, please.

      Please check more here https://wpbookingcalendar.com/faq/change-skin-and-colors/
      Kind Regards.

  3. Hello, my developer followed the instructions you gave earlier today, to update to your newer version following a double booking being made. My customers now cannot make bookings, as the booking form is failing to send them through to payment gateway. They get a whirring circle as if it's trying to load. Please advise?

    • Hello.
      Please recheck your page for any JavaScript errors. And if they exist try to fix them.
      You can try this firstly. Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      Kind Regards.

  4. Hi there,

    I'm trying to change the position of the form to be on the right of the calendar, but it seems to be almost impossible. I tried to use the two columns template and it doesn't work at all. As a clue I gotta say that I'm using Avada WordPress Template for the main design of the site.

    Thank you!

    • Hello.
      Its possible to have such type of form customization in the paid versions of Booking Calendar.

      You can use the standard "booking form" template. Please open the Booking > Settings > Fields page, then in the action toolbar, select "2 Columns form template" and click on "Reset" (or "Both") button, to reset the exist booking form customization to the default one.

      You will have this booking form customization:
      <div style="float:left;margin-right:10px; " > [calendar] </div> <div style="float:left;" > <p>First Name (required):<br />[text* name] </p> <p>Last Name (required):<br />[text* secondname] </p> <p>Email (required):<br />[email* email] </p> <p>Phone:<br />[text phone] </p> <p>Adults: [select visitors class:span1 "1" "2" "3" "4"] Children: [select children class:span1 "0" "1" "2" "3"]</p> </div> <div style="clear:both"> <p>Details:<br /> [textarea details 100x5 class:span6]</p> [captcha] <p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</p> <hr/><p>[submit class:btn "Send"] </p> </div>

      Click on "Save changes" button and then test it.

      If you will have some issues, please send the link to the page with this form.
      Kind Regards.

        • Hello.

          You are having the calendar and booking form in one columns right now, because you added calendar to the sidebar, which is narrow (width too small), and that's why form is showing under calendar.

          If you will try to resize your browser window (make it smaller), your theme will be switching to response mode, and all page loyout wil be showing as one column, in this case calendar and booking form will be side by side.

          If you want that in full desktop mode, calendar and booking form was side by side, then remove the Booking Calendar shortcode form the sidebar, and insert it into the content of the main section of page.

          Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/
          Kind Regards.

          • Hi,

            It's not in a sidebar. It's inside one of the modules of the Avada Template and that seems to be the main problem. Whatever the size of the module is, the form doesn't work properly inside it.

            Any solution or suggestion?

            Thank again!

            • Hello.
              I was checked it again, and I see that you reset the booking form from the 2 side templates to the default.

              Please reset booking form to the side by side template at the Booking > Settings > Fields page.

              An then reinsert the booking calendar shortcode to show the booking form just under this words: "No dudes en solicitar información." here: https://www.ekinpro.es/es/reservas/

              Kind Regards.

            • Wow. You made me think. I've just tried with a full with module and… works!

              Thank you so much!

  5. Hello,
    We have the large version of the Booking extension. We have a property with multiple rooms and beds to be reserved (set up as multiple parent and child resources). Is it possible to display the calendar on the front end more like the calendar in the booking tab in the back end? Basically, we would like to be able to view all resources in a single calendar on the front end without having to use the dropdown. Thanks for your help.

    • Hello.
      Sorry, right now such type of view as in admin panel at the Calendar Overview page is not possible.
      In the next major update 7.0 this feature will be available, but its will be possible to show such resources only in "read only" view as in admin panel, without possibility to select dates in these calendar. Such update have to some during summer.
      Kind Regards.

      • When you do expect the 7.0 update to be ready?

        Thanks for your help.

        • Hello.
          This update have to come during this summer.
          Kind Regards.

  6. Please excuse my ignorance, but I paid for the cheapest (paid) version of Booking Calendar so that we could display multiple properties instead of just one on my clients website (www.cornwall-holidays.com).
    How do i upgrade the free version of the plugin (currently installed) to the paid version I purchased?
    (My first time paying to upgrade an app and I am more of an illustrator than a web designer)

    Hope you can help soon,
    Jon B

  7. Hi there.

    We are about to go live with the plugin. I am switching over the PayPal from Sandbox to Live.
    I have also just set up a new PayPal account for the business. It is asking whether I need API permissions and credentials.
    Do I just set the Booking PayPal to the account email and that will be it? Your plugin seems very straight forward, but I wish to ensure that I don't have any payments lost!

    Thanks

    • Hello.
      The Booking Calendar is support PayPal Standard and PayPal Pro Hosted Solution.
      Please note, PayPal Pro Hosted Solution its does not the same as PayPal Pro.
      And PayPal Pro Hosted Solution account available for not all countries, please recheck with PayPal support about possibility to use such type account.
      Instead of PayPal email, if you will use PayPal Pro Hosted Solution, then you need to use Merchant ID.
      Kind Regards.

  8. Hi,

    1) I am getting an error message when I inspect (chrome) my calendar page.
    http://www.staging5.mqfinal.com/:532 Uncaught SyntaxError: Unexpected token ILLEGAL

    2) Is there a way to have the time slots that are unavailable disappear rather than fade when you click on a date?

    3) Is there anyway to show a visible code on a calendar day for a selected location?

    Thanks!

    • Hello.
      1) I was tested this page https://www.staging5.mqfinal.com/availability-calendar/ with Chrome (Version 50.0.2661.102 m) and Firefox (46.0.1) but I can not see any errors like in your description.
      2) Sorry, its does not possible to set these timeslots disappearing, instead of set them disabling in the selectboxes in your booking form.
      3) What type of code do you mean? If you are using the booking resource selection shortcode, like in this exmaple: https://bm.wpbookingcalendar.com/select-resource/ and want to show in the booking form the name of selected booking resources, so you can use this shortcodes at the Booking > Settings > Fields page :
      [bookingresource show='id'] - ID of booking resource. [bookingresource show='title'] - title of booking resource.

      Kind Regards.

      • Thanks for the reply..
        1) When you have the Calendar page open in Chrome - right click anywhere on the page and then select 'inspect' and the inspect viewer opens and you will see the red error message (bottom right) of the inspect viewer. I have put up a screen grab of the error message here. https://www.staging5.mqfinal.com/error-calendar-page.JPG

        2) Is there a way to change the color of the text (maybe in the multidays.css) when you click on a day that is partially booked....there are 3 time options shown the form...it shows what is still available in a darker grey color and times that are unavailable are faded out (but still visible) and are not clickable. So if the unavailable faded grey color text is not hideable then can I change the color of it to white or maybe change the available color text to a more obvious color like RED or BLUE?

        3) Sorry I was not very clear and used the word code which was confusing. If you look at my form options...PLEASE SELECT A PREFERED MEDIATION LOCATION BELOW: and there are checkboxes for the different locations. My question is...when a client books a certain location from the checkboxes...can something like a symbol for each location or a color for each location show up in the calendar on the day the of the booking?

        Cheers!
        Dave

        • Hello.
          1) Sorry I was made as in your suggestion but still do not have such error as in your description.
          I have other error:
          Failed to load resource: the server responded with a status of 404 (Not Found) https://www.staging5.mqfinal.com/wp-content/uploads/2016/04/cal-mike@2x.gif Failed to load resource: the server responded with a status of 404 (Not Found)
          But its more relative to my retina display and not existing specific gif files in 2x resolution. and does not belong to the Booking Calendar.

          2) If you need to set selections of "disabled" options in the selectbox with different color, then please make this fix.
          Please open this file https://www.staging5.mqfinal.com/wp-content/plugins/booking.bs.6.1/css/client.css

          and add to the bottom of this file this code:

          .booking_form_div option:disabled { color: #eee; }

          Of course you can set the different color there.

          3) Sorry its does not possible to show such symbols or colors in calendar in actual versions plugin.
          Kind Regards.

          • OK Thank you for your help!
            Great Calendar overall...

  9. Hello. Sorry, thought I was done.

    Two questions:
    1. Once I fill out the form and hit the "SEND" button, the page refills with "booking details summary", and PayPal button. I would like to add a short writeup "thanks for your request, we require payments to be made..." I would like this to be added in between the summary and the PayPal. Where can I add this in? My "Actions after booking" check box is turned on - to display a Thank You message - but it is not showing up.

    https://www.coastaloffices.com/olympic-room-booking/

    2. With the PayPal button up, can I set it to open in another windo? That way the PayPal sign-in and payment doesn't pull the client away from the main site?

    Thanks
    Brad

    • Hello.

      1) You will be need to make a fix for having show this info.
      Please open this file ../{Booking Calendar Folder}/inc/payments/index.php

      Then find this code:

      $output .= '<div class="booking_summary_data" >' . $booking_content_for_showing . '</div>';
      and replace it to this code:
      $output .= '<div class="booking_summary_data" >' . $booking_content_for_showing . '</div>'; $output .= '<div class="booking_summary_data" >Thanks for your request, we require payments to be made...</div>';

      2) Try to make this fix.
      Please open this file ../{Booking Calendar Folder}/inc/payments/paypal.php

      then find this code:
      if (! $is_sand_box ) { // Live $output .= '<form action=\"https://www.paypal.com/cgi-bin/webscr\" method=\"post\" style="text-align:left;">'; $output .= '<input type=\"hidden\" name=\"rm\" value=\"2\">'; } else { // Sandbox $output .= '<form action=\"https://www.sandbox.paypal.com/cgi-bin/webscr\" method=\"post\" style="text-align:left;">';
      and replace it to this code:
      if (! $is_sand_box ) { // Live $output .= '<form action=\"https://www.paypal.com/cgi-bin/webscr\" method=\"post\" target=\"_blank\" style=\"text-align:left;\">'; $output .= '<input type=\"hidden\" name=\"rm\" value=\"2\">'; } else { // Sandbox $output .= '<form action=\"https://www.sandbox.paypal.com/cgi-bin/webscr\" method=\"post\" target=\"_blank\" style=\"text-align:left;\">';

      Kind Regards.