Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,
    Using your plugin, can you tell me how I can edit the colour of the submit (or send) button please? I have tried to add css to site and targeted the :(see below) but this will only at times give me a border that is gold or sometimes changed the "send" I ideally want the "send" to be black with a gold button??
    .wpdevbk .btn-primary {
    background-color:#ffcc00; ! important;
    background-image:-moz-linear-gradient(top,#08c,#04c);
    background-image:-ms-linear-gradient(top,#08c,#04c);
    background-image:-webkit-gradient(linear,0 0,0 100%,from(#08c),to(#04c));
    background-image:-webkit-linear-gradient(top,#08c,#04c);
    background-image:-o-linear-gradient(top,#08c,#04c);
    background-image:linear-gradient(top,#08c,#04c);
    background-repeat:repeat-x;
    filter:progid:DXImageTransform.Microsoft.gradient(startColorstr='#0088cc',endColorstr='#0044cc',GradientType=0);
    border-color:#04c #04c #002a80;
    border-color:rgba(0,0,0,0.1) rgba(0,0,0,0.1) rgba(0,0,0,0.25);
    filter:progid:DXImageTransform.Microsoft.gradient(enabled = false)
    }

    • Hello.
      Please send the link to the page with your booking form.
      So then I will check and help you.
      Thank you.

        • Hello.
          Please replace your CSS code to this code:
          .wpdevbk .btn-primary.btn, .wpdevbk .btn-primary.btn:hover { background:#ffcc00; color:#000 !important; border-color:#04c #04c #002a80; border-color:rgba(0,0,0,0.1) rgba(0,0,0,0.1) rgba(0,0,0,0.25); filter:progid:DXImageTransform.Microsoft.gradient(enabled = false) }
          Kind Regards.

  2. Hi from Chile, I downloaded the free version to test it and on widget option "Only show availability calendar" it just shows the booking link, not the Calendar. I´m using the Spanish version and all instructions are clear and well translated, but I do not know what to do.

    Thank you in advance for your help.

    Carlos Abellanosa

    • Hello.
      1) If you do not see calendar at the page, so probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors and try to fix them.
      You can check for the most common issues at the FAQ https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      If you still will have this issue, please send the link to the page with booking form.

      2) If you can see the calendar but not the booking form, then probably you was set in your widget to show only "Availability calendar" instead of showing "Booking form". Please open WordPress Widget menu and reconfigure Booking Calendar widget to show the "Booking form" instead of "Availability calendar".

      Kind Regards.

      • Thanks for your quickly answer, i´ll try my best on JS jungle...

        Best,

        Carlos Abellanosa

  3. Hello,
    Using the booking setting "multiple or single" I received the following error:

    Warning: mktime() expects parameter 1 to be long, string given in /homepages/29/d616468197/htdocs/wp-content/plugins/booking.bs.6.1/inc/personal.php on line 2719

    Can you help me to fix it? Any suggestions are appreciated:)

    • Hello.
      Probably you are having some mis-configuration of the times fields shortcodes at the Booking > Settings > Fields page.
      Please remove your exist times shortcodes from the booking form at the Booking > Settings > Fields page, and reconfigure them.
      Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.
      Kind Regards.

  4. Hello,

    I run Version 9.Business.Large.SingleSite.5.2
    Since I moved to a new server the plugin allows bookings in ressources which are set unavailable! Please help asap, this really produces extreme problems for us! Thank you.

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s):". This option must be unchecked. If its checked, please uncheck it and update the settings.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Also please try to make update your version to the latest update 6.2
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Kind Regards.

      • Hey, thank you for your quick reply. I have not checked the "Allow unlimited bookings" option and I don't run a cache plugin. But it seems I have fixed the problem. I have saved all settings again (even though they were displayed correctly in the backend) and now you can't book the unavailable house.
        Seems to be something with caches anyway, I guess?

        • Hello.
          Yes, probably.
          Anyway good to know that its works for you.
          Kind Regards.

          • Hello,
            I am running Business Small Single Site 6.1 and have developed the same caching issue mentioned by Sven- the Calendar is not updating at the front end.

            I am using WP Rocket and can set it to omit pages from being cached. Please could you tell me if I need to omit every page/url that the Calendar Plugin appears on; or is there just one url to exclude.

            Best regards.

            • Hello.
              You need to omit every page, where you are having booking forms with calendar.
              Kind regards.

  5. Hi,

    I need to be able to select different days in a month and allow different people to book the same day. It is used for carpooling request within à group of friends.

    How to please?

    • Hello.
      Probably you need to check the Booking Calendar Business Large version.
      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      Also we highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

      • Hi,

        Thanks for the quick reply.
        Well, we can't afford the Booking Calendar Business Large pricing as we are an old men's periodic non-profit organization... so 349$ is just unpayable. Even the 79$ plugin will be a small budget as we must pay everything on own funds...

        Any advice for an alternative solution please?

        Kind regards,

        • Hello.
          In the Booking Calendar Free version you can activate the "Allow unlimited bookings per same day(s):" at the General Booking Settings page and in the "Advanced section". So your visitors can make unlimited number of bookings. The dates in calendar will be always available for the booking.
          Kind Regards.

          • Hey great, it works!
            And for the other part: is it possible to select "random" multiple days, for instance: 1, 2, 7, 24 and 30 june? (no logical link between the days)?

            Thx!

            • Hello.
              You can activate the "multiple days selection mode" at the General Booking Settings page in Calendar section.
              Kind Regards.

              • My apologies.
                I mean, how can I, as an admin, define that the 1, 2, 7, 24 and 30 june are bookable?
                I don't want to 'open' the 30/31 days of the month in order to make 1, 2, 7, 24 and 30 june bookable... but just define in jue which are the few days bookable.

                Sorry and thanks again,

                  • OK Thx!
                    Do you have any socialware pricing policy? (last question for now)

                    We do like your plugin and it works for what we wanna do, but will maybe need to upgrade instead of chose an other plugin, so need to know if you can do specific pricing.

                    thx

                    • Hello.
                      Please contact to support @ wpbookingcalendar.com relative to this question.
                      Thank you.

  6. Hello,

    Our client has recently been experiencing an issue where occasionally a booking request will send them an email notification, but will not be added to the database. The database will increment past that Booking ID for the next ID as if it was deleted.

    We were able to replicate the issue by targeting the same date range on the same floor. When replicating the issue, the form submit never completes and a javascript error is thrown, which I will attach a screenshot of. For all other booking requests, things work as normal.

    The front-facing booking resource calendar is the parent resource calendar that shows all of the availability of the children resources. In this instance, the customer wanted to book 3 days which were available, but only from different rooms. No 1 child resource had all 3 days available. We think this is why the system may have had an error and not logged the booking into the database.

    If this is the case, does a newer version of the software address this issue or is there a different way to set up the resources to avoid a conflict with people trying to book consecutive days that are not all available from one child resource, but are available across multiple child resources?

    Image of the frontend JS error https://dl.dropboxusercontent.com/u/4437263/OBI/Screen%20Shot%202016-06-01%20at%206.58.36%20PM.jpg

    Image of the way we have the resources set up on the back https://dl.dropboxusercontent.com/u/4437263/OBI/Screen%20Shot%202016-06-02%20at%201.24.39%20PM.png

    We are using booking software Version 9.Business.Large.SingleSite.5.0.4

    Thanks!

    • Hello.
      Yes, your description is explain a reason of this issue. Please request new update 6.2 of your version from help menu at this website.
      Please note, you can also activate or deactivate not ability to place booking that shared between several booking resources. This feature is available at the general booking settings page in advanced section.
      Kind regards.

      • Hi sorry I didn't receive notification of this response and so I just resubmitted a similar question, which you can disregard.

        The setting you mentioned was already checked, so it appears that this setting isn't fully working in our installation. No error message shows when this scenario happens, the JS wait animation just continues to show. And an email is generated to the website owner, but the booking isn't input into the database.

        Will the newest version address any of these issues?

        To confirm, this is the setting you mentioned which was already checked:
        Disable bookings in different booking resources: Check this box to dissable reservations, which can be stored in different booking resources. So if the box is checked, the reservation is allowed only, if all days of reservation are at same booking resources, otherwise the error message will show.

        Thank you.

          • Hello,

            We requested and installed version 6.2 and this issue is still occurring. Furthermore, in this new version I no longer see the setting mentioned before to "disable bookings in different booking resources". Previously, this setting was under the advanced section of the general bookings settings as you mentioned. Now it is not there. Has this setting moved? I want to confirm it didn't change during the update process.

            Attached is a screenshot of the 6.2 advanced section.

            https://dl.dropboxusercontent.com/u/4437263/OBI/Screen%20Shot%202016-06-10%20at%203.37.32%20PM.png

            • Hello.
              You need to activate this option "Set capacity based on number of visitors" at the Advanced section, and in sub settings you will see this option: "Disable bookings in different booking resources:".
              Kind Regards.

              • Hello,

                Thanks for that info. I activated the setting you suggested. Here's a screenshot of how I had that set up. https://dl.dropboxusercontent.com/u/4437263/OBI/Screen%20Shot%202016-06-10%20at%205.32.33%20PM.png

                However, when replicating the earlier situation of trying to book a series of dates where no individual child resource has all of the dates available, we are still getting the JS timeout animation and Uncaught TypeError: Cannot read property 'style' of null error.

                Furthermore, it appears to have that configuration enable, we need to adjust our maximum number of visitors to be higher per each child resource. In your documentation for the above configuration, you say 'Near each single or parent booking resource you can also set the "maximum number of visitors".'

                I don't see where I can increase the maximum number of visitors on my screen - can you point me to where that option is? Here is a screenshot of my resources page: https://dl.dropboxusercontent.com/u/4437263/OBI/Screen%20Shot%202016-06-10%20at%205.41.36%20PM.png

                Thank you!

                • Hello.
                  1) Please note, the maximum number of visitors possible to set and change only for the "Parent" or "Single" booking resources. But you can not change the number of maximum visitors, for the child booking resources, because they all have to be the same as "parent booking resources".
                  2) The maximum number of visitors option at the Booking > Resources page have to be visible after you activated this option: "Set capacity based on number of visitors".
                  So its weird that you do not see this option from your second screenshot. Did you make this screenshot before or after you activated this option "Set capacity based on number of visitors" at the General Booking Settings page ?

                  3) The main issue about booking and of child resources, I can worry that exist also in actual version. To recheck about this, please send screenshot of your Calendar Overview page with booking resources and bookings that you are having and screenshot of how you try to select dates and submit the booking, that does not submit (auto-delete) to the support @ wpbookingcalendar.com (its will be more easy in communication about this issue).

                  Thank you.

                  • Hello,

                    You were correct about issues 1 and 2. Once I activated the option and THEN looked at the resources page I was able to set a higher number of max visitors per resource - thanks!

                    I have emailed you the screenshots requested to continue our conversation about the main issue - thanks!

  7. Good evening everyone,
    Basics first, wordpress 4.5.2,Booking calender 9 medium business single site 6.2
    New to this so apologise if it's a daft question but I will explain what I am trying to do and where we have got.
    We have 2 holiday units for rental and can be booked up to 12 months ahead. 25% deposit payable prior to 28 days to arrival date. System works it out fine and gives the [cost] as it should do and advises guests how to pay. PayPal works a treat excepting when the deduction of commision is made (deposit £600 received £567.81) it would appear the system does not allow for this in calculating the next balancing payment. To overcome this I have had to go to bank transfers or direct PayPal transfers which avoid the commission.
    I cant seem to find a shortcode to state either the value of balancing payment ie total cost less deposit received or a way of getting the date of balancing payment ie [book_in_date] less 28.
    Does the system automatically send out and email asking for the balancing payment? If so, where is it?
    Thanks

    • Hello.
      If you need to charge (at payment system) only part of the cost of the booking - deposit cost, then such feature available in the Booking Calendar Business Medium and higher versions. Please read more about this feature here: https://wpbookingcalendar.com/overview/#deposit

      Here is little instruction about depositconfiguration and sending payment request for the rest of the sum.

      Please read firstly this article about the correct configuration of the "payment link" :
      https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      Now open the General Booking Settings page and set checked this option: "Deposit payment:" at the "Costs" section.
      You can open the Booking > Resources >Cost and rates page and by clicking the"Deposit amount" button configure the deposit amount value.
      This cost will be show in the payment form, after visitor is made the reservation. So probably its cost will be smaller than full amount. And your visitors can make the payment of that amount.
      At the admin panel at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:
      Total cost: $135.00 /deposit:$54.00, balance: $81.00/ - 11.11.2016

      If you are want to request from the visitor to pay the rest of the sum, you are need to make these steps:
      1) Edit the cost of the booking, and enter the sum, which will show at the payment form. You are need to change the cost and then press the save button to save the new cost.
      2) Press the send payment request button to send the email with link to the payment form for the specific booking.

      Kind Regards.

  8. Hi,

    This morning, my plugin is not showing on my web page anymore 😮
    WP 4.5.2, Version 9.Business.Large.SingleSite.6.2

    Wazzup?

    • Hello.
      At what page its does not showing ? Can you send the link to this page.
      Do you have plugin activated at the WordPress > Plugins menu?
      Kind Regards.

  9. Hi,

    I am getting a 404 error when I try to save advanced cost settings. It must be some server-related issue because I can do it OK on a staging site, but not on live site. Is there some way around it? Like can I edit a database field directly somehow?

    Thanks,
    Anthony

    • Hello.
      Hello.

      1)
      Its seems that your server have the restrictions to the length of name in INPUT elements of HTML forms.

      For example, if you will have in the booking form, the shortcode like this:

      [checkbox* terms_and_cond use_label_element "I Accept term and conditions"]

      Then at the Booking > Resources > Advanced cost page, your server will allow to save the additional costs. Please check screenshots.

      But if you will increase the length of shortcode name or shortcode value to 1 or more symbols, like this:

      [checkbox* terms_and_condi use_label_element "I Accept term and conditions"]

      Then system will not allow to save additional cost settings.

      This issue exist, because in first example, we are have the name of INPUT element at the Booking > Resources > Advanced cost page as

      additional_cost_value_terms_and_condI_Accept_term_and_conditions

      and in second variant we are have name of input element as:

      additional_cost_value_terms_and_condiI_Accept_term_and_conditions

      Its means that length of shortcode name and shortcode option (together) must not be longer than 42 symbols.

      Or you need to check your server configuration to disable this restrictions at your server.

      2) Also please check this important things.

      There are several restrictions in configurations of the options and names in selectboxes or checkboxes at the Booking > Settings > Fields page.
      A)
      If you will use the custom forms at the Booking > Settings > Fields page, then the length of custom form name must not be longer than 30 symbols.

      B)
      You do not need to use some special symbols, like $ or & or umlauts in the names or options of the shortcodes of checkboxes or selectboxes at the Booking > Settings > Fields page. Otherwise there possible some issues at the Booking > Resources > Advanced cost page.

      So instead of this shortcode:

      [select package class:span1 "No Extras" "$50 Breakfast Hamper" "$50 Wine & Cheese Platter" "$100 Breakfast Hamper AND Wine & Cheese Platter" "$595 Midweek Romantic Escape (unavailable on weekends)"]

      Please use this:

      [select package class:span1 "No Extras" "Breakfast Hamper - 50 AUD" "Wine and Cheese Platter - 50 AUD" "Breakfast Hamper AND Wine and Cheese Platter - 100 AUD" "Midweek Romantic Escape (unavailable on weekends) - 595 AUD"]

      Kind regards.

  10. Hello,

    We have the large version, 6.1. If a user books a date and pays a deposit, can the extension automatically send a payment request as the booking nears?

    If not, will that possibility be available in the next version?

    Thanks.

    • Hello.
      Currently its does not possible to send this request automatically (only manually). I will add this feature to the todo list for having it in future updates. Probably this feature will be available in updates after release of major update 7.0
      Kind Regards.

      • Thank you for the response. So if we don't want to manually send payment requests, how can the person who booked access their booking to pay the balance?

        • In actual versions of Booking Calendar its only possible by "sending manual payment request" to the visitor.
          Or if this visitor will make payment by cash when he come to your property/service.
          Kind Regards.