Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Dear BC, I have a client who is using Version 9.Premium.Plus.SingleSite.3.0. I’ve designed a new WP website for them, which is currently on a development server (though it will be moved over). I’ve installed Booking Calendar. If I want to replicate their current set up – what do I need in order to install and replicate their current functionality (I thought I could just put a licence key in field – but it looks like I have to download the premium plugin?). Many thanks, Jonathan

  2. hello guys,
    I've been trying to fix a troubleshooting setting without success.
    I've divided my calendar booking in 3 periods: high, middle an low season.
    Every period has a cost per night, but all 3 periods, if customers books 1 full week, starting to suturday and ending the following saturday, give them 20% discount.
    So I have set in this way.
    1) Different prices for every season in date Filter, that is 140 high, 120 middle and 100 low
    2) in conditional date filter I've checked saturday, all months, and 2016 and 1017 years
    3) in costs and rates I've created a new rate:
    “together” “8 days” “80” “%for all days” > condition 2)

    These setting give me a result that I don't like, as when I choose on the calendar this option, from sat to sat, the final sum is 80% of 8 days and not of 7 nights.
    E.g. Low season
    cost for night 100
    cost for 7 night 700
    cost for 7 night starting from saturday 640, that is 80% of 800 (instead of 560)

    I've tried to check in general settings cost for day and to insert in costs and rates another condition:

    “For” “LAST” “0” “one day” or
    “For” “2” “0” “one day” or both,
    but i've always the same result 🙁

    I know that i could set the amount option, that is the full price (80%) for all days
    E.g.
    Low season
    “together” “8 days” “540” for all days” > condition 2)

    But for the weeks that ride from one season to another the calculated rate is always that to belong to first saturday.

    How can I fix this problem?

    T.y. very much

    PS
    I have another question too
    Is it possible customize additional rate from one season to another?
    That is
    the 3 visitor give 120% in high an the 110% in low season?

    • Hello.
      Please note, if you are using the "Valuation days" cost settings together with season filter, so this specific season filter, can depend ONLY from check-in day of selections. System does not check if some middle days belong to some other settings and then apply "Valuation days" cost settings.
      SO if you need to define the different cost for the 2 weeks, you need to configure 2 "Valuation days" costs:
      like
      Togather 8 days = 80 % for all days
      Togather 15 days = 80% for all days

      or set some other value.

      Also please set cost per 1 day instead of cost per night at the General Booking Settings page in cost section.
      And after this you can use
      “For” “LAST” “0” “one day”
      for definition last selected day as 0.

      P.S. Unfortunately, the "Advanced cost section" can not depend from the season filters. Sorry.
      Kind Regards.

      • Thank you for your answer.
        (I've set cost for night and followed your istrunctions “For” “LAST” “0” “one day”)
        Sorry, I don't know if something is getting away from my mind, but it seems to me that the first problem, i.e. how to get 80% of the whole price setting
        Togather 8 days = 80 % for all days
        is not fixed,
        as I I would like to get 80% of 7 night.

        E.g. Low season
        cost for night 100
        cost for 7 night 700
        cost for 7 night starting from saturday 640, that is 80% of 800 (= 8 nights instead of 560> 80% of 7 nights).

        I can't fix this problem, can you help me, pls?
        Thanks a lot

        • Sorry, I wanted to say I've set COST FOR DAY IN GENERAL SETTINGS

          • Hello.

            Description of issue.
            In actual version of plugin, is the number of selected days in calendar = to the number of days in settings "Together", then Booking Calendar stop any other interaction of checking cost and just return cost depend from settings in this "Together" term. That's why the "LAST" row cost settings was ignored.
            Usually if you know cost for these number of days, you can set just fixed cost, but in your case, its will not work.

            How to configure and fix it.

            1) You need to configure your "Valuation days" cost settings like this:

            Together 8 days = 80 % for all days From 9 to 365 days = 80 % for each specific day For LAST day = 0 USD for specific day

            2) Additionally you will need to make a little fix (comment 2 lines):

            Please open this file ../{Booking Calendar Folder}/inc\biz_m.php

            then find this code:

            return $days_costs; } elseif ( $value['from'] < ($maximum_days_count)) { $days_costs[ $value['from'] ] = $value['cost']; if ( strpos($value['cost'] , '%') !== false ) $assign_value= $value['cost']; else $assign_value = 0; for ($ii = 1; $ii < $value['from']; $ii++) { $days_costs[$ii] = $assign_value; } } } elseif ($value['type'] == '=') { if ($value['from'] == 'LAST') $value['from'] = $maximum_days_count; if ( isset( $days_costs[ $value['from'] ] ) ) continue; // Aleready set this option

            and replace it to this code:

            for ($ii = 1; $ii < $value['from']; $ii++) { $days_costs[$ii] = $assign_value; } //debuge($days_costs); // FixIn : return $days_costs; } elseif ( $value['from'] < ($maximum_days_count)) { $days_costs[ $value['from'] ] = $value['cost']; if ( strpos($value['cost'] , '%') !== false ) $assign_value= $value['cost']; else $assign_value = 0; for ($ii = 1; $ii < $value['from']; $ii++) { $days_costs[$ii] = $assign_value; } } } elseif ($value['type'] == '=') { if ($value['from'] == 'LAST') $value['from'] = $maximum_days_count; // FixIn : if ( isset( $days_costs[ $value['from'] ] ) ) continue; // Aleready set this option

            Kind Regards.

            • Thank you for your help.
              Unfortunately,
              after I've set
              Together 8 days = 80 % for all days
              For LAST day = 0 USD for specific day
              (I skipped From 9 to 365 days = 80 % for each specific day, as I'm not interested in such a discount, but only for 1 week that star from saturday)
              and modified biz_m.php file following your instrunctions
              nothing changed.
              What else could I do?
              thanks a lot

              • Hello.
                Can you send screenshot of your configuration of "Valuation days", "Rates" and screenshot of General Booking Settings page and link to the page with this booking form to the support @ wpbookingcalendar.com ?

                Also please explain, what days you have selected and what cost you aspect to get (instead of cost that you see there) ?

                Also please send screenshot of your customization of your biz_m.php file.
                Thank you.

  3. On the edit booking page it is blank except for the message - sorry, this company has been suspended.
    What is the procedure to correct the suspension?

    • Hello.
      I do not sure that correctly understand which page do you have in mind relative to this issue.
      If you have an issue on the "edit booking page", after visitor click on "edit booking link" in the email, that received after making of booking, so then please check this instruction how to configure correctly links in email template Please read firstly this article about the correct configuration of the "payment link" :
      https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Kind regards.

  4. Hi, I've got a problem which actually is not that hard to solve and even adds a new feature.

    My problem:
    I've got a website where people can book a night or day in a condo/house (<-- This is a custom post type). The problem I have is that there are more than one condo/house from which people can choose from and the booking calendar shows all reservations across all listings available.

    Is there a possible chance that this plugin in the future can filter by postID? The customers don't need to see bookings made for Condo #2 when they are looking for a booking date on Condo #1. Even worse, since a customer booked a date for condo #2, that date cannot be used anymore for condo #1.

    Thank you for taking time to read this comment.

    • Hello.
      1)

      Is there a possible chance that this plugin in the future can filter by postID? The customers don't need to see bookings made for Condo #2 when they are looking for a booking date on Condo #1.

      If you need to make search of availability ( https://wpbookingcalendar.com/overview/#search ) like in this live demo https://bl.wpbookingcalendar.com/search/
      with custom parameter, for example make searching only for condos of specific type, then please check this instruction: https://wpbookingcalendar.com/faq/selecting-tags-in-search-form/

      2)

      Even worse, since a customer booked a date for condo #2, that date cannot be used anymore for condo #1.

      You can use in the Booking Calendar shortcode for the "condo #1" additional parameter "agregate" with ID of "condo #2",
      its will mean that all bookings from the "condo #2" will be exist also in the "condo #1" calendar, its means that these days will be unavailable.

      Kind Regards.

  5. Hi, I understood it is possible to set the time slots as Morning, Afternoon, Evening, Full Day. Can yo please advise me how to do this as it doesn't seem to like this format? I have purchased the Business Small version. Thank you.

    • Hello.
      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page.
      Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      If you need to use Morning, Afternoon, Evening, Full Day as labels for the booking of time-slots, then you can configure it in a way like this:

      Select Time: [select rangetime "Morning@@10:00 - 13:00" "Afternoon@@13:00 - 18:00" "Evening@@18:00 - 22:00" "Full Day@@00:00 - 23:59"]

      • Hi, if I book a "Full Day@@00:00 - 23:59" the calendar displays as 'Partially booked'. How can I stop this? Thanks.

        • Hello.
          Can you send the link to the page with this booking form ?
          Kind Regards.

              • Hello.
                I was made test booking with this option at 10 of August, and its mark this day as fully booked.
                Please retest it.
                Kind Regards.

                • Hi, it does seem to work for a booking of just one day. However if I select a few days as "Over Night@@00:00 - 23:59" then the calendar displays as 'Partially booked'.

                    • Hello.
                      No, its seems that option with Full day boooking also working for several days.
                      I was make test booking from 15 to 18 of Agust, and select "Over night" option. Its was marking all 4 days as fully booked.

                      But if you select other time-slot option, like "Morning", and make booking for the several days AND you have selected this option: "Use time selections as recurrent time slots" at the General Booking Settings page in Calendar section, then all several days will be marked as partially booked. If you need to make middle days of these selections as full days, then please deactivate this option "Use time selections as recurrent time slots: "
                      Kind Regards.

  6. Hello again, just wondering how I can remove the 'booking resource' drop down from the customer facing booking form? Thank you.

    • Hello.
      You need to insert correct Booking Calendar shortcode into the content of your page.
      Instead of [bookingselect ....] shortcode, please use [booking ...] shortcode for showing booking form for specific booking resource.
      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/
      Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/
      Kind Regards.

      • Does this still apply when using booking calendar as a widget?

        • Hello.
          Please open the WordPress > Appearance > Widgets menu and remove current booking resources selection widget from your sidebar.

          Instead of that please add to your sidebar new widget for booking form only.
          Kind Regards.

  7. Hello

    I am using small business version for overnight accommodation.

    I am trying to configure HALF DAYS.
    In the FAQ is says "The check in/out days in calendar will be marked as half booked (diagonal line) and not by clock icon as for the usual timeslots."

    My calendar does not show a DIAGONAL LINE for the check in and check out days, it does show the check in and check out days with split colors, IE: the check in day box is GREEN for the left 25% of the box and RED for the the RIGHT 75% of the box. I cannot change the 25% / 75% ratio of colors by changing time slots. I would like either the diagonal line or a 50% / 50% coloring, please advise

    Best regards

    david

    • Hello.
      In the description about the "change-over days" (half booked days) here https://wpbookingcalendar.com/overview/#change-over-days and in live demos exist info about dividing days by VERTICAL lines and not the diagonal.
      Here is description, why its looking so.
      In the update 5.0 (several years ago) one of the main feature was implementation support of the responsive front-end design - for more natively showing the calendar and booking form at the mobile devices. Its mean that with the new version the calendar can have any width and height. And this calendar width and height you can even define in the booking shortcode to have the specific width and height of calendar on the front-end in usual (not the mobile view) browser window. And this feature is bring restrictions. Its does not possible to define the "triangles" (half booked days) for the any sizes (width and height) for the calendar skins. These triangles can be only fixed. We are spent almost several weeks for searching some solution for still using the "triangles", but its seems not possible. So that's why was made decision of using "vertical lines" instead of the "triangles" for the check in and check out dates. Unfortunately its will not be changes in the future, because the mobile experience is very important. Also we do not provide the personal customization, because of almost have no fee time, because of working on next update.

      You can change the 20%/80% dividing of your day cells to other number of percents, by making this customization.

      If you need to divide day to 50% then please make this fix.

      Please open this file ../{Booking Calendar Folder}/css/calendar.css

      then find this code:

      ********************************

      /*Backgorounds*/
      .block_hints .block_check_in_out.check_in_time div.check-in-div, /* Item for the LEGEND */
      .block_hints .block_check_in_out.check_out_time div.check-out-div, /* Item for the LEGEND */
      td.timespartly.check_in_time div.check-in-div, /* Define the check in/out time BACKGRUND */
      td.timespartly.check_out_time div.check-out-div {
      border: 0px none;
      float: left;
      height: 200%;
      margin-bottom: -400%;
      position: relative;
      top: -50%;
      vertical-align: bottom;
      width: 20%;
      z-index: 0;
      }

      ********************************

      and replace it to this code:

      ********************************

      /*Backgorounds*/
      .block_hints .block_check_in_out.check_in_time div.check-in-div, /* Item for the LEGEND */
      .block_hints .block_check_in_out.check_out_time div.check-out-div, /* Item for the LEGEND */
      td.timespartly.check_in_time div.check-in-div, /* Define the check in/out time BACKGRUND */
      td.timespartly.check_out_time div.check-out-div {
      border: 0px none;
      float: left;
      height: 200%;
      margin-bottom: -400%;
      position: relative;
      top: -50%;
      vertical-align: bottom;
      width: 50%;
      z-index: 0;
      }

      ********************************

      Kind Regards.

  8. hi,

    I'm having difficulty making update from previous version. I downloaded the file (booking.personal.6.2) and changed the file type to .zip. And I tried to upload but I got a message, "The uploaded file exceeds the upload_max_filesize directive in php.ini."
    Can you please advise? Thanks

    • Hello.

      1) Please download the archive of the Booking Calendar to your desktop.

      2) Extract it from archive. You have to get the "booking" folder.

      3) Please upload this folder, using the FTP manager (like FAR or some other) to your server, to the folder ../wp-content/plugins/
      If you do not have FTP account details, please contact support of your hosting company about this.

      4) Now open admin panel of your WordPress site at the Plugins menu, you have to see there Booking Calendar plugin. (If you was having previous free version, there, please deactivate it). Please click at the "Activate" link of your new paid version.

      5) Please wait until message will show that the plugin is activated successfully.

      Now you can use the Booking Calendar plugin.

      Please read more useful info herehttps://wpbookingcalendar.com/help/
      Kind Regards.

  9. День добрый!
    Мне нужно сделать расписание на сайте квестов, скачал ваш плагин и увидел что расписание ( календарь) не такой ,как в админ панели ( после установки на страницу)
    Как сделать календарь на всю страницу , а не просто маленький ( чтобы и дата и время были )?

    • Hello.
      The "Calendar Overview" view mode available only in the admin panel, in actual versions of Booking Calendar. Its possible to see in the Booking Calendar Free version or in any live demos.

      In a future update 7.0, the "Calendar Overview" mode will be possible to show also at front-end side, in read-only mode. There visitors can see the bookings, but still can not submit the bookings. Visitors of website can submit new bookings from usual booking form with month-view inline calendar.

      Please note, visitors can select date(s) in in-line month-view calendar, and select available time-slot at the selectbox in booking form. The booked time-slots will who at mouse-over tooltip over specific day.

      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

  10. The standard form is set just for one person to fill out the form but what if there are more than one?
    I'd like to configure the form as below:
    #1 who makes booking #2 who companies with #1 #3 who companies with #1
    info info info
    . . .
    . . .

    • Hello.
      You can configure as many form fields in the booking form as you need in the paid versions of Booking Calendar.
      Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

      If you need to show or hide specific form fields, depend from the selection of number of visitors (for example), then please check this instruction from FAQ: https://wpbookingcalendar.com/faq/show-hide-fields-depend-from-selected-option/

      If you need to show booking form in several columns, so probably you need to use HTML Table structure for having several rows, or divide it by DIVs, etc.
      You can check also some predefined templates at the Booking > Settings > Fields page at the toolbar, by resetting exist booking form to default ones.

      Kind Regards.