Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have created a parent resource and then added 30 child resources as we are doing a camping site with 30 pitches however I cant seem to find the shortcode to add that shows just one calendar but allows the users to book the same day 30 times.

    Thanks
    Nick

    • Hello.
      You need to insert into the page the shortcode for booking form of "parent booking resource". The ID of this resource you can find at the Resources page.

      Also probably you will be need to activate the "Visitors apply to capacity" option at the general booking settings page, if you want to make booking several child resources during one booking process depend from selected number of visitors in booking form.
      Please read more about this configuration here: https://wpbookingcalendar.com/faq/capacity-concept/

      Kind regards.

  2. Hi Wp-booking-calender support team,

    I encountered an issue with the plug-in: the calender is not showing, but the form works perfectly fine. After looking through the troubleshooting area and checking the status on IE, I realized the problem is that 'visible_booking_id_on_page' is undefined, and I tried to follow the instruction here (https://wpbookingcalendar.com/faq/calendar-is-not-showing-browser-property-undefined/), but it goes to vain as I could not locate the snippet of code 'function bc_enqueue_scripts()' within the /booking/lib/wpdev-booking-class.php file in my FTP account.

    I just downloaded the wp-calender plug-in yesterday, and am thinking to test the plug-in out before committing to buying any plan. The link below shows where I intend to put the calendar to:
    https://cuengineeringsociety.org.uk/presentations-and-events-online-booking-form/

    Thank you and looking forward to your prompt reply!

    • Hello.

      1) Please recheck the header.php file from your actual theme.

      this file have to have this code:

      <?php wp_head(); ?>

      before this:

      </head>

      Its standard rule for the themes.

      That code allow to load the JS and CSS files for the plugins.

      2) If you still will have an issue, then please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

      • Thank you. The first solution leads to an issue of jQuery, but it has been fixed easily by commenting out loading of jQuery, so it works perfectly now. Thank you!

  3. Re: https://gemrestaurant.org.uk/reservations/

    Hi there,

    I hope you are well.

    I tried to style the booking form but somehow could not get it worked.

    Would there be any help please ?

    The form items are spread to a very high height.

    Please see attached secreenshot.

    Kindest Regards

  4. Hi,

    How can I have the calendar full width all the time on any device? I only need single month view.

  5. Hello,

    Does the updated version has the availability to create different settings for different calendars. For exaplme I have 10 property, 5 of the I want to have minimum stay 3 nights and the other 5 apartments I want to set minimum 32 nights stay.

    Is that possible with that version?
    Thanks

    • Hello.
      Yes it's possible with some little JS configuration.

      First of all you need to open the General Booking Settings page and set there minimum and maximum number of days selections for the range days selection mode using 2 mouse clicks for general situation.

      Then in the posts or pages, where you inserted Booking Calendar shortcodes, you need to add some specific JavaScript code, for limitation number of maximum days selection.
      Please read more about this config here: https://wpbookingcalendar.com/faq/advanced-javascript-for-the-booking-shortcodes/

      Kind regards.

  7. Hi, we have a booking website in South Africa (like booking.com). We are currently updating the site to wordpress. 'Booking Calendar' seems ideal for us.

    One main question; Can the calendar of the establishment or guest house be automatically updated via third party software? For example; a guest house takes a booking via booking.com. Once this is 'booked now' (e.g. through http://www.nightsbridge.co.za software). Then the calendar for that guest house is sycronised on our website is automatically blocked out for those dates????

    Regards

    Jonathan

    • Hello.
      Plugin does not support integration with Airbnb, Homeaway, VRBO, booking.com, etc...
      These features exist in out TODO list for future updates.
      But I can not say about the exact day of implementation of these features.

      Booking Calendar support only import of events from Google Calendar (which you can see at the Booking > Settings > Import page).

      And paid versions of plugin support of export bookings to the CSV files.
      Kind Regards.

  8. Hi, I'm planing to buy a "Business Large" version and I just read you offer only during 6 months free updates? that is correct? because this is the first issue I can see in a u$f 350 plugin. And if I need another 6 months free updates I need pay another 50% from the original cost?

    • Hello.
      You can use your purchased version of Booking Calendar as long as you need to your website.
      Its only about the updates. You can request free updates of plugin during 6 months after purchase. If you out of this time interval, and in some time later need new update, then the update cost will be = 50% of original cost of plugin. Please read more about this here: https://wpbookingcalendar.com/faq/how-long-i-can-get-free-updates/
      Kind Regards.

      • I already read that information, buy is little sad I can only receive a updated for 6 months when I pay u$d 350, is not a cheap WordPress plugin. I expect a lifetime updates like WPML ( http://www.wpml.org ) or another expensive WordPress plugins. We need think about buy your product just for this update policy. Thanks again.-

  9. I have the shortcode added as [booking type=35 form_type='standard' nummonths=1] but it only shows the parent resource and not any others.

    I have also ticked on 'Set capacity based on number of visitors'

    Can I send you login details at all so you can take a look?

    • Hello.

      1) The purpose of parent booking resource, is to show only 1 calendar in the booking form.
      So date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.
      Please note, its possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/

      2) If you need to have selections of the booking resources, so then instead of shortcode for the booking form you need to insert the shortcode for the selection of booking resources, like this:
      [bookingselect label='Please select the resource:' form_type='standard' nummonths=1 type='17,16,15']
      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Kind Regards.

        • Hello.
          You have misunderstanding about "partially booked item" at the legend under calendar. This item showing only for the dates that booked for specific time-slot for the single booking resources.

          In "parent booking resources" (calendars) as in your example you can activate to show in mouse over tooltip how many "spaces" available for specific day. And days here can be available or unavailable. So you can deactivate showing "partially booked legend item" in such situation. You can deactivate it at the general booking settings page in form section.

          About not ability to select dates in calendar. Please be sure that at you page there are no any JavaScript errors. The reason of such errors can be that you have added availability calendar widget for the same resource to some sidebar. So please recheck that you have not added it. Also be sure that you have UNCHECKED checkbox at the general booking settings page in advanced section after expand of advanced JavaScript section: "Don not load bootstrap files at front-end side". This checkbox must be unchecked.

          Kind regards.

          • Hi,

            Can I send you some login info as I cant get this to work?

            Thanks
            Nick

            • Hello.

              Please send it to the support @ wpbookingcalendar.com with detail description about issue that you are having.
              Kind Regards.

  10. Hello, I'm reading your different versions info to decide which I need.
    I want use to pre-booking my guest room hotel, I organice a incentive event and I want offer to my guest a platform to pre-booking the room type, for this reason I like your product.
    About my event, 1 weekend and I need book many guest in the same days.
    My idea is close the pre-booking few days before my event and them send this info to the hotel to setup the rooms.
    Which of your version I need for that?
    I just need that and the possibility to the guest change the details/reservation during the pre-booking still open.
    Thanks in advance.-

    • Hello.
      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      Also we highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/

      Also please note, in the Booking Calendar Business Large version possible to set that all "pending bookings" are showing as available dates, until you do not approve some booking. Please read more about this feature here: https://wpbookingcalendar.com/overview/#pending-available

      P.S. You can edit details of the booking in the Booking Listing page in the any paid version of Booking Calendar.

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind Regards.