Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

    • Hello.
      Its have to work. What browser do you use ?
      Please try to recheck about any addons in your browser, that can impact to this functionality. Or try to test it with other browser.
      At least you can export the bookings to the CSV file from the Booking Listing page at Action toolbar, and then open it in MS Excel or some other application and then print it from there.
      Kind Regards.

      • I'm using Chrome like everyone... without addons.
        Already try in different computers and the same problem.
        Do you test if works?

        • Hello.
          Yes, I have tested, its working at my computer.
          Its weird..
          Kind Regards.

  2. I'm checking the fields I can use in my reservation form.
    Some idea if I can add fields like Street view, interior, Single Bed, Double Bed, King Bed, Super King, etc?
    Thanks.-

    • Hello.
      You can configure different form fields in the booking form at the Booking > Settings > Fields page.
      Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.
      Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      Kind Regards.

  3. Hi,

    I deleted some bookings that were already approved, went into the trash and completely deleted them but they still show on the calendar. Need some help

    • Hello.
      Please recheck for any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Also please be sure that you testing booking form for the booking resource (at front-end side) the same that you choked about bookings at admin panel.
      Kind regards.

      • Hello.
        Probably you have mentioned booking forms at live demos.

        In any version of booking calendar you can activate the "Auto fill form fields for logged in users" option at the general booking settings page in form section.

        So if logged in user will try to make the booking, some fields, like First name, second name, email will be auto-filled by data from user profile.
        Kind regards.

      • Hi,

        I have no caching plugins installed. I am sure I am checking the correct resource.

        Any other ideas? Really kind of stuck here

        • Hello.
          Then please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
          If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

  5. See image for details:

    https://imgur.com/a/rJ6sK

    Hi.

    I'm having difficulty to find how and where I can edit:

    1) Above the widget is says (in Dutch) "Our happy customers". Where can I edit this text?
    2) The text color of the fields is grey on black. I inserted a line in /ccc/client.css bit the color hasnt changed. Does it work in the widget aswell? How can I change the text color?

    • Hello.
      1) If you about title above the calendar in Booking Calendar Widget, so then you can edit this title at the WordPress > Appearance > Widgets menu page at the specific widget setting section.

      If you about some other text at your webpage, so probably this text relative to your theme, because Booking Calendar does not have such type of text. Please recheck in configuration settings of your theme or some other widgets for editing this text.

      2) Please check here how to fix color of text in form fields: https://wpbookingcalendar.com/faq/change-labels-colors-in-booking-form/
      Otherwise, please send the link to the page with booking form.
      Kind Regards.

      • 1) Yeah found it hidden in the theme, my bad. Thanks for the heads up.

        2) I added the line, but the color of the text does not seem to change. You can find the website here: etenbijtjeerd.nl. Maybe it's because it's the widget?

        Thanks in advance.

        • Hello.
          Please make this fix (you have made a little mistake during your customization ):
          Please open this file https://www.etenbijtjeerd.nl/wp-content/plugins/booking/css/client.css

          then find this code:

          @media (max-width: 782px) { .wpdevbk input[type="text"], .wpdevbk select{ font-size: 1.1em; height: 28px; padding: 4px 8px; } .booking_form .control-label { color: #FFF; }

          and replace it to this code:

          @media (max-width: 782px) { .wpdevbk input[type="text"], .wpdevbk select{ font-size: 1.1em; height: 28px; padding: 4px 8px; } } .booking_form .control-label { color: #FFF; }

          Kind Regards.

          • Hey,

            This helped! Got it all working now. Thank you for the quick responses!

  6. Hi - I am having an issue with visitors to my site not being able to enter information into the booking calendar fields. I have tried adjusting the settings on the widget as well as the calendar settings and nothing has worked. Please advise! (site is https://katsphotoboothrentals.com)

  7. sorry if this is already clear i need an example of how to add a calendar wuth time slots , i can see the sort codes but im not technical and dont know how to embed this pleass direct to worked example

    • Hello.
      General description:
      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Example of config timeslots
      You can add these shortcodes to the booking form at the Booking > Settings > Fields page for having time-slots selections:
      Select Times:[select* rangetime multiple "10:00 AM - 12:00 PM@@10:00 - 12:00" "12:00 PM - 02:00 PM@@12:00 - 14:00" "02:00 PM - 04:00 PM@@14:00 - 16:00" "04:00 PM - 06:00 PM@@16:00 - 18:00" "06:00 PM - 08:00 PM@@18:00 - 20:00"]

      Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

      Kind Regards.

      • still finding this tricky i want to book either 1 hour 2 hour time slot out on a given date within a time slot eg 16:00-18:00

        this wont work

        [booking type=5 nummonths=1 options='[select rangetime "16:00 - 18:00" "18:00 - 20:00" ] [select durationtime "02:00" ]']

        what am i missing

        • Hello.
          No, you need to configure the timeslots at the Booking > Settings > Fields page. And NOT inside of the Booking Calendar shortcode as in your example.

          And instead of using "rangetime shortcode, you need to use starttime and duration of time shortcodes like this:

          <p>Start Time:<br />[select starttime "16:00" "17:00" "18:00"]</p> <p>Time Duration:<br />[select durationtime "1 hour@@01:00" "2 hours@@02:00"]</p>

          Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.
          Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

          • [calendar]

            First Name (required):[text* name]
            Last Name (required):[text* secondname]
            Email (required):[email* email]
            Phone:[text phone]
            Starttime:[starttime]
            duration:[select durationtime default:00:30 "15 min@@00:15" "30 min@@00:30" "45 min@@00:45" "1 hour@@01:00" "1 hour 30 min@@01:30"]
            [select* rangetime multiple "@@" "04:00 PM - 06:00 PM@@16:00 - 18:00" "06:00 PM - 08:00 PM@@18:00 - 20:00"]
            [checkbox* term_and_condition use_label_element "I Accept term and conditions"]
            [captcha]
            [submit class:btn "Send"]

            went to setting fields and made this in short code tried to paste it into page but it just displays this without processing - thanks in advance

            • Hello.
              If you are using the starttime and duration of time shortcodes, so then you do not need to use rangetime shortcode.

              So please use this:
              [calendar] First Name (required):[text* name] Last Name (required):[text* secondname] Email (required):[email* email] Phone:[text phone] Starttime:[starttime] Time Duration:[select durationtime "1 hour@@01:00" "2 hours@@02:00"] [checkbox* term_and_condition use_label_element "I Accept term and conditions"] [captcha] [submit class:btn "Send"]

          • Ok think the penny has dropped its all done from that area.

            How do i vary payments depending on the options they seleted?

            • Hello.
              Usually you can set cost per 1 hour, and depend from the selected number of hours you can have the different total booking cost.

              But if you need to have the different cost depending from the selected options in selectboxes (like different start time or some discounted cost if you selected 2 hours, etc...), so then its possible in the Booking > Resources > Advanced cost page in the Booking Calendar Business Medium and higher versions. Please read more about this here: https://wpbookingcalendar.com/overview/#additional-cost

              You can configure this additional cost at the Booking > Resources > Advanced cost page.

              Kind Regards.

  8. Hi, I'm testing the free product before to buy it.
    What can we do if every time I activate the plugin it slows down the whole site. I tested the speed of the site with google's tool several times with the same results. In the report after the test, it mentions the plugin should be compressed. The site is catherinebazin.com if you want to test it at your end.
    I'm using the WP Supercache, it is activated.

    Thank you you for your insights.

    • Hello.
      Unfortunately, Booking Calendar does not support cache plugins, like WP Super Cache plugin. If you are using some Cache plugin, please add the exception to the page with booking form for do not cache this page(s).
      Also, you can set loading JS and CSS files of Booking Calendar only on specific pages with booking form. To configure this feature, please open the General Booking Settings page and in Advanced section expand this link "Show advanced settings of JavaScript loading" and then activate this option: "Load JS and CSS files only on specific pages", and add URL of page(s) with your booking form(s).
      Kind Regards.

  9. Hi,

    Is it also possible to adjust the selection of the dates? As in; If I select 1th of august as the start of my holiday and then the 8th of august as the end of my holiday, I want to select the dates in-between automatically. Is that possible?

      • Thanks! And what about the automatic emails? I just tried to do a booking, to see how the automatic emails look like, but my hosting provider just blocked the email coming from my website, because it said that it was spam.

        How to resolve this to not end up being blocked again 😉

        • Hello.

          The marking mail as SPAM or not spam very depend from the visitors personal actions (what emails was marked as spam and what was not previously).

          I can suggest that you can change the content and/or subject of emails at the Booking > Settings > Emails page.

          Also please try to set in the field "From", if the address "From" different from the domain of website, from where this email was sending. So please open the Booking > Settings > Emails page and recheck that field "From", its have to the same as your website domain.
          For example: info@your-server.com and not like this your_email@gmail.com

          Its can be a reason why the mail system mark this email as spam. Usually, when visitor once mark the email as not spam, in a future this email will come to inbox. So its very depend from the actions of the visitor previously about the emails and content of the email.

          If you do not receive the emails at all, then please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-emails/

          Kind regards.