Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,

    I have purchased the Business Small version of the plugin. I have a client who books tours at a Museum. They are closed Mondays, so currently we have Monday selected as an unavailable day. Sometimes however my client gives special tours out on the days they are closed. Is there any way to book a day on an unavailable day. I know we can manually add a booking, but it still can't be done on unavailable days (which makes sense) Might there be a way to do this with a different version of the plugin playing with some of the Resources and Availability filters?

    • Hello.
      It's possible with Business Medium version to create "range days season filter" at the Resources Filters page for Mondays. Then set the days from this season filter as unavailable for specific booking resources at the Resources Availability page.

      Later if you need you can edit season filter to deactivate some days from it for making them available again.
      Please test it in the live demo go this version.

      You can make Upgarde to higher version of plugin from your exist version by clicking on upgrade link at the top right side of general booking settings page in admin panel.
      Kind regards.

  2. Hi, my client would need an calendar skin like the example on this link: https://www.the-yeatman-hotel.com/en/
    basically with the date of check-in and the date of the check-out instead of the calendar.

    Is there any version of the plugin that support this?

    Running the Personal SingleSite version actually.

    Thanks for the assistance

    • Hello.

      If you need to have search availability functionality, where visitors can select check in/out dates and select number of visitors for searching available booking resources, so then such functionality available in the Booking Calendar Business Large and higher version. Please check more here: https://wpbookingcalendar.com/overview/#search

      You can test search functionality in action in this live demo : https://bl.wpbookingcalendar.com/search/

      But still, the ability to make (submit) bookings possible only in pages with inline month view calendars.

      P.S. You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

  3. I'm having trouble with double bookings on resources with limited capacity and availability. I.e. A room is only available on a certain date, with a capacity of five - and I'm still getting double bookings on the parent resource. What am I doing wrong?

    • Hello.
      Please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s):". This option must be unchecked. If its checked, please uncheck it and update the settings.
      Also please deactivate option (uncheck) using "Pending days as available".
      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

  4. Hi,
    I have Business Small SingleSite 6.1 on my current website: http://www.cottagesmadefortwo.com (WordPress 4.5.3 running Aggregate theme). Please could you advise how best to transfer my bookings to a newer website on which I also plan to use your plugin. I would rather not have any downtime and miss potential bookings if at all possible. Thank you.

    Kind regards,
    Wayne

    • Hello.
      You need to transfer the Booking Calendar files from the ../wp-content/plugins/{Booking Calendar Folder} of old website to new website.
      According transfer of the Booking Calendar Data. Please backup and restore to the new site the DB tables that is starting from the "wp_booking" term, for example using the phpMyAdmin tool. Also you will be need to backup and restore some records from the wp_options table, where option_name fields are starting from the "booking_" term.

      It's possible to make the transfer plugin from old to new website only once. And you must to delete plugin at old website, after transfer and tests.

      Kind Regards.

      • That's great. Thank you very much again for your well made, essential plugin and support.

        All the best,

        Wayne

  5. Hi,

    Is it possible to limit bookings to a single resource? I'm having instances of a week long booking being allowed by in multiple resources and would like to know hoe to get that to stop, i.e a week long booking will only be allowed if there is a whole week in 1 resource.

    Kind regards

      • Thank you for the reply. Up until now I have been doing the days via this method

        {select-day condition="season" for="Late Summer Season" value="3-14"},
        {start-day condition="season" for="Late Summer Season" value="0,1,2,3,4,5,6"},

        {select-day condition="season" for="Early Autumn Season" value="3-14"},
        {start-day condition="season" for="Early Autumn Season" value="0,1,2,3,4,5,6"},

        but it is now letting bookings across multiple resources for a period. For instance in the picture. It is letting guests book from the 10th to the 14th September but it is splitting them over 2 resources. Is the above method no longer good enough to prevent this? The bookings need to be different for each season.

        https://i.imgur.com/tD8gWhj.jpg

        Kind regards

        • Hello.
          Please open the General Booking Settings page and in Advanced section under the "Set capacity based on number of visitors" option, please set checked this option "Disable bookings in different booking resources:".
          If visitor submit the booking for such days, then system will show warning that these days does not available and booking was not saved.
          Kind Regards.

          • This option "Disable bookings in different booking resources:" does not appear on my system, is this a recent implementation?

            • Hello.
              This option available, only if you will activate option "Set capacity based on number of visitors" (in sub-settings).
              Otherwise, system will not set exist booking to the different booking resources based on number of selected visitors from your booking form.
              Kind Regards.

  6. Hi,

    I need a booking system that allows slots in 30min sections - for example to book 09:30 - 11:00
    Is this possible with any of the calendars?

    • Hello.
      Such functionality available in the Booking Calendar Business Small or higher versions.
      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

      • Thanks.

        In this example
        https://bs.wpbookingcalendar.com
        you can see multiple times in a list.

        When I put
        Select Times:[select rangetime
        "08:00 AM - 08:30 PM@@08:00 - 08:30"
        "08:30 AM - 09:00 PM@@08:30 - 09:00"
        "09:00 AM - 09:30 PM@@09:00 - 09:30"
        ]

        I just get a dropdown. What am I doing wrong?

        • Please ignore - I have worked it out in the settings. Thank you!

  7. I have the Small Business license. We are not taking payments for bookings as the system is for internal use only. How can i hide the "payment UNKNOWN" from the booking admin. Every booking has it in a grey box next to the resource name.

    Thanks

    • Hello.
      Please make this fix.
      Please open this file ../{Booking Calendar Folder}/css/admin-booking-listing.css?ver=1.1

      then find this code:

      .payment-label-unknown { background-color: #999999 !important; }

      and replace it to this code:

      .payment-label-unknown { background-color: #999999 !important; display: none; }

      PS Please do not forget to clear browser cache before testing these changes.
      Kind Regards.

  8. Please I would like to center the booking form, how do I do that?

    • Hello.
      Please send the link to the page with your booking form. I will check and try to help you.
      Kind Regards.

    • Hello.
      You have added "availability calendar" widget to your sidebar - widget "Schon gebucht?".
      Please open WordPress > Appearence > Widget menu and remove the "availability calendar" widget from your sidebar. After this you be able to select dates in calendar and make the booking.

      By default Booking Calendar does not support several calendars for the same booking resource (in Booking Calendar Free version exist only 1 default booking resource), on the same visible page.

      Kind Regards.

  10. We upgraded to Business Medium so that a deposit can be collected separately from the total fee. We'd like to be able to track the deposit as well as the payment of the remainder of the fee.

    How can Booking Calendar be configured to accept the deposit at the time of the reservation, and either automatically bill for the remainder at a set time, or allow a manual entry of the remainder?

    Our client would like for the deposit amount be displayed separately from the remaining payment on the Bookings listing page.

    Thanks very much for your help!

    • Hello.
      1) By default its does not possible. But you can make small customization in Booking Calendar Business Medium or higher versions for showing both payment forms - deposit payment form and payment form for total cost.

      If you want to make this customization , then follow this instruction.

      Please open this file ../{Booking Calendar Folder}/lib/wpbc-constants.php

      then find this code:

      if (!defined('WP_BK_SHOW_DEPOSIT_AND_TOTAL_PAYMENT')) define('WP_BK_SHOW_DEPOSIT_AND_TOTAL_PAYMENT', false );

      and replace it to this code:

      if (!defined('WP_BK_SHOW_DEPOSIT_AND_TOTAL_PAYMENT')) define('WP_BK_SHOW_DEPOSIT_AND_TOTAL_PAYMENT', true );

      Its will activate showing both deposit and total cost payment forms, after visitor submit booking.

      Important! Please note, in this case at admin panel for booking will be saved deposit cost and notes about deposit, do not depend from the visitor choice of this payment, even if the visitor will make payment of full amount. So you need to check each such payment manually in your payment gateway account.

      2) Unfortunately, the automatic email reminder for payment deposit is not supporting in actual versions of Booking Calendar.
      You can send manually payment request from Booking Listing page for payment reset of sum.
      3) Currently the showing deposit amount separately from the remaining payment sum, is not supporting in actual versions also. I will add this feature to the TODO list for having it in a future updates.
      Please note, in actual version, the info about total and deposit info is showing in "Notes" section relative to each booking at the booking listing page.
      Kind Regards.