Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. HI,

    I am using your plugin on the blog portion of my website and then trying to echo it onto my static page. The booking form is showing up but not the calendar... it just says 'Calendar is Loading...' then nothing happens. I've gone through and looked at it all and I don't see any javascript errors. My console says I have to jquery errors:

    Uncaught ReferenceError: jQuery is not defined for the lines:
    jQuery(document).ready( function(){

    and

    jQuery(document).ready( function(){ date_admin_blank[1] = []; date2approve[1] = []; var

    How do I fix these? The static portion I would like it in can be found at adventureswiththekringles.com/index.php.

    Thank you so much!

    • Hello.
      I do not sure, what exactly do you mean by "echo calendar" into the static page. Do you mean to insert Booking Calendar shortcode just in usual WordPress page ?

      That jQuery error is also means that you are having JavaScript error, because jQuery its "part" of JavaScript.

      You need to fix any JavaScript errors at the page, otherwise, calendar will not show. Its because, after appearing any JavaScript error, browser stop executing JavaScript and calendar is loading on the final event, when the page is loaded.

      For the common JS errors you can check FAQ https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      • Following the information from your FAQ, I have inserted,

        into my code. As I mentioned before, it is not showing the calendar, just the "Calendar is Loading" and then the booking form beneath it.

        I do not see any Javascript errors other than those mentioned in my post, certainly none of the ones listed in the Troubleshooting section so I'm a bit at a loss in how to proceed.

        • Hello.
          Can you send the link to this page to test it?
          Thank you

          • Sure!

            The address is:

            adventureswiththekringles.com/index.php

            It is in the left-hand sidebar!

            Thanks!

            • Hello.
              I can suggest that this issue is relative to your actual theme. Probably its does not have the wp_head() in header file.

              Please recheck the header.php file from your actual theme.

              this file have to have this code:

              <?php wp_head(); ?>

              before this:

              </head>

              Its standard rule for the themes.

              That code allow to load the JS and CSS files for the plugins.

              P.S. You can activate the default WordPress theme to test that calendar is loading in this case.
              Kind Regards.

  2. I currently have the Business Small version of the plugin. I am looking to upgrade to the Business Large.

    I have a client who is typically closed Monday's, however sometimes she still books a tour on Monday's. I'm thinking of using the Seasonal Filters to allow her to open up Monday's to book if she needs to and leave them closed otherwise.

    What I'm wondering is that we have time slots set up as resources. Is it possible for her to book a set time with someone, but still close the whole day off to bookings in general as they are technically closed? Or can she say uncheck a day as available, book one time slot (resource) and then check the day as unavailable again?

    • Hello.
      Probably best way to use second variant.
      She can uncheck a day as available, book one time slot and then check the day as unavailable again.
      But I do not sure what do you mean by times as resources. So please retest live demo to be sure in functionality.
      Kind regards.

      • Tours for this client are given in the Morning (9:00-12:00), Afternoon (12:30 - 3:30) and Evening (5:00 - 8:00) Instead of setting each individual type of tour (different educational tour programs for a museum) as resources, we've set each time block as a resource so that once those three time blocks are booked for a given day, that day is full.

        Another quick question. I would like to use the Payment Reminder functionality as a Follow up email to remind people of their bookings. That can easily be done with the shortcodes in the email template, but is it possible within the code to change the tooltip that says 'payment reminder' to something else (ie appointment followup)

        • Hello.
          1) The configuration of times as booking resources is Useful in case, if you need to make several bookings for the same timeslot. In this case you can create times as resources and define capacity for this resources. It's mean that your visitor firstly need to select resource (time) and only then select the date in calendar and fill the booking form.
          In any case please retest live demo to be sure in functionality.

          2) Probably you was mean "Payment request" email instead of payment reminder.
          You can freely configure any content and subject in this email template at the Booking > Settings > Emails page.
          But please note, it's possible to send this email only manually by clicking on payment request button in Booking Listing page near specific booking.
          Kind regards.

          • What I mean is when you hover over the Email icon in the Booking overview, there is a tooltip that says 'Send payment request to visitor' Is there any way to change that text to say something different?

            • Hello.
              You can fix this text inside of this file ../{Booking Calendar Folder}/inc/biz_s.php file
              by searching this code:
              href="javascript:void(0)" data-original-title="<?php _e('Send payment request to visitor' ,'booking'); ?>" rel="tooltip"
              Kind Regards.

  3. Hello

    I'm going to upgrade my Plugin from Business Small to Business Medium (Single Site usage) I'm a little confused by the wording in the FAQ's on the cost. Will I need to pay the difference between the two versions only to upgrade? I purchased the Business Small version just a couple of months back.

  4. Hej...

    we use the Business Small SingleSite 5.4.4. After the update to WordPress 4.6 it's not possible to delete a reservation anymore. We got a popup with an error 500 and then another popup with a hint to https://wpbookingcalendar.com/faq/#ajax-sendig-error which seems to not exists.
    Do you got any tipps for us?

    Thanks a lot,
    Timo

    • Hello.
      1) This error, can be because in your server configuration somewhere (I can suggest in the WordPress > Settings > General page for the options "WordPress Address (URL)" or "Site Address (URL)") configured different Domain that you try to submit the booking

      For example in Ajax URL its can be set as "https://www.yourserver.com/wp-admin/admin-ajax.php"
      and you try to submit the booking from https://www.yourserver.com/education/bookings/

      Because booking is sending from HTTP to HTTPS, we are having such type of error.

      Please recheck your server configuration at the Settings General page as in above description, or in some other place, where you are set using HTTPS instead of HTTP protocol.

      You need to use the same protocol in both ways. If you will have difficulty with searching where exactly you are having this issue, please contact your server administrator who make that configuration.

      The same issue can be if you configured sever address with "www." But trying to submit booking from URL without "www." prefix in URL. Or backward.

      2) Also please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      If the previous solutions will not help, please recheck your error.log file from your server configuration (please contact your server administrator or support of the hosting company, if you will have troubles with searching of this file) to be sure in a reason of that issue.
      Kind regards.

  5. I use Booking Calendar version 9.Personal.SingleSite.6.2.2, I upgraded to use the translation options
    How do I know which language to choose to send the approve mails? (Default in my installation is Dutch).
    In the reservations panel there is a dropdown with Default Locale or fr_FR or English. This choice is responsible for the language of the e-mails that are sended
    Can the system see which language the visitor was in making the reservation?

  6. Is there a way to set a start date for coupons? I would like my guests to be able to use a coupon for a future booking range, i.e, all of January.

    Kind regards

      • Thank you for the reply, please could you add this as a feature request for future consideration. Kind regards

        • Hello.
          I will add it to the TODO list.
          Thank you for suggestion.

  7. WP4.6/PHP5.6/BC4.1.6

    The calendar doesn't load properly. Instead I just get a status wheel. Looking at the browser errors, I just get a generic 500 server error. Address is columbuscleaningco.com/appointment

    Thank you for your assistance!

    • Hello.
      When I try to open this page, its just load the page (always spinning without any JavaScript errors).
      Then I was checked source code od this page, and do not see any JavaScript or css files relative to the original "Booking Calendar" plugin.
      Instead of that I can see some files, that relative to "wp-booking-calendar". Its seems that its does not our plugin, but some other plugin with similar name. So please, recheck that you are using the original our "Booking Calendar" plugin (the info how its look like you can check in the live demos at this website) or contact support of that other plugin.
      Kind Regards.

  8. The booking form text box fields are invisible when a customer is typing in their information. Can someone please help me fix this issue.

  9. Hello,
    This is maybe a stupid question. But the calendar when I click or tap on it. Nothing is happening. I only see the calendar. Like no tabs where visitors can make a appointment. Sorry if I missed a tab or something...
    I'mnew at this.
    Can you please check for me? https://www.fixtc.nl/afspraken/agenda/

    Greatly appreciated.

    Oliver

  10. I have personal version.

    When i add a reservation from backend, the reservations is pending. ( need to be aprove ).

    1.Can be set by default aproved ? So when i add a reservation from backend to be directly aproved.
    2.Client have reservation from 1 september to 3 september, how can i echo the numbers of days ? so result wil be 3 days.

    Thanks

    • Hello.
      1) Only in the Booking Calendar Business Small version possible to activate "auto approve" of all bookings (does not depend, if such bookings was made in admin panel or at front-end side).
      But its nice feature, so I will add it to the TODO list for having it in a future updates, about auto-approving bookings, if such bookings was made at Booking > Add booking page.

      2) the ability to show number of selected days in booking form (in real time, after visitor select the days), possible in the Booking Calendar Business Medium or higher versions. In these versions you can used these shortcodes at Booking > Settings > Fields page:
      [days_number_hint] - Number of selected days. Example:3 [nights_number_hint] - Number of selected nights. Example:2 [check_in_date_hint] - Selected Check In date. Example:11/25/2013 [check_out_date_hint] - Selected Check Out date. Example:11/27/2013[start_time_hint] - Selected Start Time. Example:10:00 [end_time_hint] - Selected End Time. Example:12:00[selected_dates_hint] - All selected dates. Example:11/25/2013, 11/26/2013, 11/27/2013 [selected_timedates_hint] - All selected dates with times. Example:11/25/2013 10:00, 11/26/2013, 11/27/2013 12:00 [selected_short_dates_hint] - All selected dates in "short" format. Example:11/25/2013 - 11/27/2013 [selected_short_timedates_hint] - All selected dates with times in "short" format.. Example:11/25/2013 10:00 - 11/27/2013 12:00

      [cost_hint] - Full cost of the booking. [original_cost_hint] - Cost of the booking for the selected dates only. [additional_cost_hint] - Additional cost, which depends on the fields selection in the form. [deposit_hint] - The deposit cost of the booking. [balance_hint] - Balance cost of the booking - difference between deposit and full cost.

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.