Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have set up my properties using fixed sum and I have an issue with the total cost. If a week costs $500 and someone selects two weeks the final cost shows as $500 and not $1000. How do I resolve this?

    • Hello.

      You need to configure the cost per days (not the fixed sum) at the Booking > Settings General page in Cost section and set cost per days for booking resource at the Booking > Resources page as 71.4285 USD.

      Or if you are using the Booking Calendar Business Medium version you can configure at the Booking > Resources > Cost and rates page at the "Valuation days" section cost like this:
      Together 7 days = 500 USD for any days Together 14 days = 1000 USD for any days Together 21 days = 1500 USD for any days Together 28 days = 2000 USD for any days
      Kind Regards.

      • Hello,

        I am using Booking Calendar Business Medium version so how would the valuation days work if say someone bought a week in the low season at $500 week and one in the high season at $1000 per week?

        thanks

        • Hello.
          The "Valuation days" can depend from the seasons only based on "Check - in" day.
          In other words system will not apply 2 different validation days, If selected days from one season and from some other, because check in day only within one season.

          So Valuation days is working by apllying to any days do not depend from season filter.
          Or Valuation days will apply depen from Chevk in day.

          In your case the best way to configure such cost it's to set cost per day at the Booking > Settings General page and then at the Booking > Resources > Cost and rates page by clicking on Rate button to configure cost per 1 day for any seasons.
          For low season your need to set cost per day as 500 / 7 = 71.4285
          And for high season you need to configure cost per day as 1000 / 7 = 142.8571
          Kind regards.

          But if some days will be in one season and other days in other season, in this case system will apply Valuation days that belong to settings enter check in day inside of

          • Hello,

            I think I have managed to get it to work with a bit of work. If I wanted to use valuation fields for property booked over the low/high season the order of the seasons had to be correct i.e

            Low season
            High season

            Or else it didn't work.

            • Hello.
              In the next update 7.0 will booking resources possible to sort Valuation days cost settings by drag and drop, so it's will be more easy to make such configuration.
              Kind regards.

  2. Hi.. Did the Versione 9.Business.Small.SingleSite.6.2.2 is compatible with PHP 5.6..?

    Thank You very much

    • Hello.
      It's have to be compatible.
      But we do not tested it togather.
      So if you will have any issues please try firstly to request Beta update 7.0 of your version of plugin, then test it.
      And if you still will have an issue, then please send the error log relative to this issue and we will make best to fix it.
      Kind regards.

  3. Hello,

    I'm running tests on pricing and I am facing the following issue(s).

    I have resources (house rental) that can be booked any day of the week.
    There is a premium price for Friday and Saturday nights.

    When I enter a booking from Monday to Friday (4 nights - leaving Friday) the plugin computes 3xstandard price + 1xpremium WE price, which isn't the expected behavior. The expected behavior is 4xstandard price

    This wrong behavior applies for 4 resources, but the resource number 5 works fine (4xstandard price), and I cannot see the difference in my settings.

    Then, when I want to apply valuation days, I define
    Together 7 days = 800 € (for example).

    If I make a 7 day booking, the plugin computes the following :
    800 € + 1xpremium WE price.

    Can you help ?

    Thank you very much

    • Hello.
      Please open the Booking > Settings General page and set cost per 1 day instead of cost per 1 night at the cost section.

      Then open Booking > Resources > Cost and rates page and click on Valuation days button.
      Configure settings like this:
      For LAST day = 0 USD per 1 day.

      Where LAST it's reserved term for definition check-out day.
      It's will set cost of last selected day as 0
      Kind regards.

        • Sorry - I spoke too quickly.
          The first change (cost per 1 day instead of 1 night) fixed the issue for some resources, but not for all

          The weird thing is that for 2 different resources, having the same price, it will count 1 night more only in some cases.

          Is there a "resource" setting for that ? Couldn't find 🙁

          The second answer LAST day works fine.
          Thanks a lot

          • Hello.
            Firstly, please recheck carefully configuration of "Valuation days" for those booking resources, where you are having an issue.

            Otherwise, please send screenshot of configuration of "Valuation days" and link to the page with this booking resource and description what exactly issue do you have. You can send it to support @ wpbookingcalendar.com
            Kind Regards.

  4. HI.. I've just moved a site using Booing Calendar Business.Small.SingleSite.6.2.2 to a new server, It seems all Ok but using the Standard Calendar Skin the booked days appears blue.. What code I must modify to have them red again..?

    Thank You Very much

    • Hello.
      If you have customization in your previous version update, so then just copy your customized Calendar skin from old website to the new website at the same folder in plugin folder structure.
      If you want to make this customization manually again, then please check instruction about it at the FAQ here https://wpbookingcalendar.com/faq/#css

      Kind regards.

      • I've copied the standard.css Skin from the backup but Booked days remains blue.. Where in standard.css I must modify the colo value to have the Booked days red again..? Thanks but I do not found the line..

        • Solved.. The proper Skin is Traditional and not Standard.. Sorry..:-)

  5. Hello
    Im trying to setup different language for the emails by this page:
    https://wpbookingcalendar.com/faq/get-page-active-locale/
    Everything is good except Im getting the "Active Language:es_ES show on the booking confirmation page on the client side.
    Also I have the same problem with the new for visitors emails and I dont know how to hide this.
    Thanks

    Version: Business Large SingleSite 6.2
    WordPress 4.6.1 running

  6. Hello,

    I'm having a curious issue with confirmation emails. We had initially used an email of info@domain.com which was working great, but we switched it to an employee's email (employee@domain.com) and for some reason the admin email is not coming in. The booking email is still going out to the client, but it is not being received by the booker herself. Just wondering if you have any insights as why this may be?

    Thanks.

    • Hello.
      Please note, you can configure emails about the bookings at the Booking > Settings > Emails page (in the tabs of each specific email templates).

      If you do not receive emails at all, so then please recheck these troubleshooting steps:
      1) Please try to set in the field "From" instead of visitor email shortcode, your email. The same email that you set in the field "To".

      2) Sometimes mail servers block emails, if the address "From" different from the domain of website, from where this email was sending. Its not really depend from the Booking Calendar. So please open the Booking > Settings > Emails page and recheck that field "From", its have to the same as your website domain. For example: info@your-server.com and not like this your_email@gmail.com

      3) If you do not receive emails at all in any cases then please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point from this instruction).

      Kind Regards.

  7. Hi
    I want to using the booking calnedar in persian website with Shamsi(Jalali) date.
    so I installed it and in backend its shwoing the canlendar by Shamsi date, but in the frontpage is not.
    in frontpage, month name is Shamsi but the Year is not.
    what can I do?
    thansk.

    • Hello.
      Do you have correct view of calendar in admin panel at the Booking > Add booking page and incorrect at the front-end ?
      Please be sure that at the front-end side was set the same locale as in admin panel.
      If you are using some translation plugin, like WPML or qTranslate, then recheck it in settings.
      Otherwise, please send screenshot of correct showing calendar at back-end and incorrect at front-end and link to your page to support @ wpbookingcalendar.com
      Kind Regards.

  8. I purchased small business version today
    I have a store and 29 spaces I am subleasing - they can be in 1/2 day increments or full day - in whatever configuration the user wants.
    I set up 29 resources (thoughts this indicated spaces or items)
    How do I show the space #'s and allow users to select dates and times? The store is opening in 2 weeks and I need to start registering tomorrow.
    HELP Please

    • Nevermind - I realized I had to have the medium business package to do this. Thanks for a great plugin.

    • Hello.
      the ability to have the change over days for different bookings possible in the Booking Calendar Business Small or higher versions. Please read more about this here: https://wpbookingcalendar.com/overview/#change-over-days
      But in these versions you will be need to have the separate booking resource (calendar with booking form) for each of your 29 spaces. SO you will be have 29 booking forms with unique calendars. Please note you can have selections of your booking resources in a way like in this example: https://bm.wpbookingcalendar.com/select-resource/
      Kind Regards.

  9. Hi,
    I have the business medium version. The plugin seems great so far, one thing that I would find useful and others may also is the ability to have a minimum day setting for each season.

    For example, during the peak season I only accept reservations with 7 day minimum and check-in/check-out on Saturdays. During the other seasons I have 2 day minimums and check-in/check-out on any day.

    Is that something you could add or explain how I can achieve? Thanks!

  10. Dear Support person:
    I have a little issue regarding the URL to edit bookings language.
    It works, but only in one language (Spanish , the default site language)
    When I make a reservation in english and want to edit the booking trough email link, the booking edit page is in spanish.
    I tried creating an adding an english version of the bookingedit page, but didnt work.
    Im using wpml, If I keep the english booking edit page, the problem is opposite.
    Is there any parameter I need to set in order to make it right?
    Thanks a lot

    • Hello.
      1) You need to create one page with [bookingedit] shortcode for English page. So if you open this page, the locale must be English
      And create other page with [bookingedit] shortcode for Spanish page. Here locale must be es_ES, when you open this page.

      2) Now in the at the Booking > Settings > Emails page in email template for visitor about new booking, please configure your email template in 2 languages relative to this instruction: https://wpbookingcalendar.com/faq/several-languages/

      And in the each language section you can have shortcode for booking edit link with parameter to specific page.

      For example:

      English email template content ....
      [visitorbookingediturl url="https://www.server.com/booking-edit-en/"]
      [lang=es_ES]
      Spanish email template content ....
      [visitorbookingediturl url="https://www.server.com/booking-edit-es/"]

      • Thanks for the soon reply.
        not 100% what im doing wrong
        step 1: done and check
        step 2: Email set for 2 languages and working, but still sending me to the spanish url when I book in english

        this is the new for visitors content:
        Your reservation [bookingtype] for: [dates] is processing now! We will send confirmation by email.

        [content]

        You can edit this booking at this page: [visitorbookingediturl]

        [visitorbookingediturl url="https://XXXXX.com/wp/en/bookingedit"]

        Thank you,
        [siteurl]

        [lang=es_ES]

        Tu reserva [bookingtype] para los dias: [dates] esta siendo procesada.Te enviaremos confirmación via e-mail cuando esté completa.

        [content]

        Puedes revisar tu reserva en: [visitorbookingediturl]

        [visitorbookingediturl url="https://XXXXX.com/wp/bookingedit/"]

        Gracias
        [siteurl]

        • Hello.
          Please remove this old shortcodes [visitorbookingediturl]from birth sections in your email.
          Kind regards.

          • Forgot to mention that I did that.
            Also tried different combinations and didnt work
            If I erase the old [visitorbookingediturl] I dont get any link in the new for visitor email

            • Hello.
              What version of Booking Calendar do you use ?
              You can check it at the Booking > Settings General page.
              Kind Regards.

                • Hello.
                  Its weird, just retested with this email template:
                  Your reservation [bookingtype] for: [dates] is processing now! We will send confirmation by email. <br/><br/>[content]<br/><br/>You can edit this booking at this page: [visitorbookingediturl url="https://XXX.com/wp/en/bookingedit"]<br/><br/> Thank you, WPBC<br/>[siteurl]
                  and its insert link correctly.

                  Please try to update your version to the latest update 6.2.2
                  You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

                  Then try to test your email template just with exact as in this comment, and after this try to add new language section.
                  Kind Regards.

                  • Well guess what?
                    It worked!
                    I think something happens with the copy / pasted info in the content field...
                    I guess Im not going to loose any data if I updated the version right?

                    Great support
                    Thanks a lot