Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,
    I've installed your plugin (free version) to my website and for some reason it's impossible to select date(s) for booking an appointment on Booking page or widget. We can do it on admin page only. Please help to solve this problem. Thank you!

    • Hello.
      If you can not select the days at all in calendar, so then probably you have add the Booking Calendar "availability calendar" widget to your page.
      Booking Calendar does not support several calendars for the Same booking resource on the SAME visible page.

      Please remove the Booking Calendar widget from this sidebar (its at the WordPress > Appearance > Widget page), its have to resolve this issue.
      Kind regards.

  2. Hi when I receive a booking request through my site and get the email. When I press reply it doesn't reply to the visitor email as indicated as an option from the email settings I have the small business version

    • Hello.
      In general you can use [visitoremail] shortcode in the field "From" at the Booking > Settings > Emails page for email template sending to Admin.
      But such configuration can generate of non sending emails issues at some servers. Its common issue, when sending emails from specific server, and "From" filed is different from server DNS.

      This issue have to be resolved in the new update 7.0 (which currently in Beta status). Please check more here: https://wpbookingcalendar.com/update-7-0-beta/
      Kind Regards.

  3. Hi,
    Before buying the plugin I would like to know if it is possible to configure a ressource with daily time slots with limited visitor.
    My client is a sport center which offers a maximum of 30 visitors per hour.
    Can we configure the ressource to accept not more than 30 booking per hour ?
    I looked in large demo but didn'tfind anything.

    Regards,

    • Hello.

      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date, its does not possible in any versions of Booking Calendar. Please read my suggestion below about the possible configuration.

      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not timeslots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________
      Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.
      And only after that select the date and fill the booking form. Its can be look like this: https://bm.wpbookingcalendar.com/select-resource-2/
      _____________________________________________

      Kind Regards.

  4. Hi I was wandering is it possible to add cost to in dropdown or checkboxes.

    • Hello.
      Booking Calendar does not support integration with Woocommerce.
      And unfortunately, we do not have exact date for this. Sorry.
      Kind Regards.

  6. In my booking forms.. how do i display more then 1 calendar month

    [calendar days=60] ? something similar? or?

  7. I have a resource with a bit of trouble .. probably an easy fix somewhere. so basically 2 rentals.. each with a morning time slot / afternoon slot or all day slot. when i book say a morning slot on WED it seem works great.. then i do another to test the same day WED to grab the afternoon slot.. and its there.. i select it..it books fine.. but then on the booking calendar back end.. it puts the two bookings in different resources.. the WED morning is in rental 1.. the WED afternoon is in rental 2. .. i go try to book again.. and its blocked off WED all together even though it has a time slot available for WED due to the distribution it automatically did..
    so the question is.. how do i get it to fill the afternoon for that day on the rental 1 slot automatically.. and or how do i fix it from block the day in this example all together when i have slots available for both.

    Parent-child here -

    Rental 1
    - Rental 2

    FORM CODE:
    1. Select your Date and time slot :

    [calendar]

    [select* rangetime multiple "Full Day 10:00AM - 10:00PM@@10:00 - 22:00" "Half Day AM 10:00 AM - 3:30 PM@@10:00 - 15:30" "Half Day PM 4:00 PM - 10:00 PM@@16:00 - 22:00" ]
    First Name (required):[text* name]
    Last Name (required):[text* secondname]
    Email (required):[email* email]
    Phone:[text phone]
    Adults: [select visitors class:col-md-1 "1" "2" "3" "4" "5"] Children: [select children class:col-md-1 "0" "1" "2" "3"]
    Details: [textarea details]
    Total Cost: [cost_hint]
    [submit class:btn "Send"]

    PAGE CODE:
    [booking type=13 form_type='cabana' nummonths=2]

    i have general settings for:
    ON - Check this box if you want total availability (daily capacity) to depend on the number of selected visitors.

    • Hello.
      The bookings for specific times is working only for the single booking resources ( where capacity = 1).

      So in your case, you need to delete the child booking resource: " - Rental 2".
      In this case, when you will make the booking for the single booking resource "Rental 1", all bookings will be withing the same booking resource and in different times.

      Just for your note. In the Booking Calendar Business Large version for parent booking resources is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      And here https://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

      • so for rentals - you must not have children. and the customer must specifically request the exact resource?
        example:
        i have 10 bikes - i have to create those 10 bikes and have customers select the specific bike to rent?

        Thanks

        • in my bike example..

          i have 10 bikes - all 10 have the same timeslots. i guess im confused how 1 resource can have 10 timeslots

          Thanks

          • Hello.
            Previous my comment relative to workflow, where you will have 10 separate booking forms for each of your bikes. You can have selections of such bikes in selectbox like in this example: https://bm.wpbookingcalendar.com/select-resource/

            Or backward, like in suggestion bellow:

            Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date, its does not possible in any versions of Booking Calendar. Please read my suggestion below about the possible configuration.

            1) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

            2) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not timeslots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
            At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
            We highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/

            _____________________________________________
            Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.
            And only after that select the date and fill the booking form. Its can be look like this: https://bm.wpbookingcalendar.com/select-resource-2/
            _____________________________________________

            Kind Regards.

  8. Dear Support,
    I've just purchased the Booking Calendar, received a link to download the application and when I tried to upload up to 100% to WordPress I receive a message that says: The uploaded file exceeds the upload_max_filesize directive in php.ini
    Please advise if I'm doing something wrong and what I need to do to finish installation of the plugin.
    Best regards,

    • Hello.

      1) Please download the archive of the Booking Calendar to your desktop.

      2) Extract it from archive. You have to get the "booking" folder.

      3) Please upload this folder, using the FTP manager (like FAR or some other) to your server, to the folder ../wp-content/plugins/
      If you do not have login for your FTP access, please contact support of your hosting company about this.

      4) Now open admin panel of your WordPress site at the Plugins menu, you have to see there Booking Calendar plugin. (If you was having previous free version, there, please deactivate it).
      Please click at the "Activate" link of your new paid version.

      5) Please wait until message will show that the plugin is activated successfully.

      Now you can use the Booking Calendar plugin.

      Please read more useful info herehttps://wpbookingcalendar.com/help/

      Or you can ask your serve administrator or support of hosting company to extend max file-size limit at your server.

      Kind regards.

  9. Hello WP Booking Calendar,

    I have installed Booking Calendar on my website (www.nordicrmc.com) it was working perfect before but somehow now if anyone books a date and sends then the site gives an error ( 500 Internal Server Error). Even though the email will be sent to the admin but the customer will think that the date was not booked.

    I have added Booking Calendar as a widgets to my site.

    Please kindly help how to fix the issue.

    Best Regards,

    Satarzai

    • Hello.

      Thank you for interest to the Booking Calendar.

      1) Can you open the Booking > Settings > Emails page and deactivate all email templates and then try to make new booking ?

      If you will be able to make new booking, so then its means following:
      ----
      Some severs can block sending emails and generate "500 Internal Error", when you send it to visitor from domain different from your website. Just need to check if this condition set in your server configuration.

      - Please try to set in the field "From" instead of visitor email shortcode, your email (its at the Booking > Settings > Emails page). The same email that you set in the field "To".

      - Sometimes mail servers block emails, if the address "From" different from the domain of website, from where this email was sending. Its not really depend from the Booking Calendar. So please open the Booking > Settings > Emails page and recheck that field "From", its have to the same as your website domain. For example: info@your-server.com and not like this your_email@gmail.com

      Otherwise, please contact support of your hosting company about recheck conditions, when your server block sending of emails.
      ---

      2) This error also can be because in your server configuration somewhere (I can suggest in the WordPress > Settings > General page for the options "WordPress Address (URL)" or "Site Address (URL)") configured different Domain that you try to submit the booking

      For example in Ajax URL its can be set as "https://www.yourserver.com/wp-admin/admin-ajax.php"
      and you try to submit the booking from https://www.yourserver.com/education/bookings/

      Because booking is sending from HTTP to HTTPS, we are having such type of error.

      Please recheck your server configuration at the Settings General page as in above description, or in some other place, where you are set using HTTPS instead of HTTP protocol.

      You need to use the same protocol in both ways. If you will have difficulty with searching where exactly you are having this issue, please contact your server administrator who make that configuration.

      The same issue can be if you configured sever address with "www." But trying to submit booking from URL without "www." prefix in URL. Or backward.

      3) Also please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      If the previous solutions will not help, please recheck your error.log file from your server configuration (please contact your server administrator or support of the hosting company, if you will have troubles with searching of this file) to be sure in a reason of that issue.

      Kind regards.

  10. Dear Support,
    Thank you very much for your response.
    I've changed the max upload file in the cPanel, PHP file to 64M it was only 2M.
    I was able to upload the plugin.
    Best regards,