Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,

    I got problem with the calendar not loading on the form.
    https://www.balisilentretreat.com/facilities/reservations/deluxe-wooden-bungalow-for-2-persons-queen-bed/
    I checked, there is an error: Uncaught ReferenceError: moveOptionalElementsToGarbage is not defined(…)

    The code also use in this page, which loaded fine.
    https://www.balisilentretreat.com/facilities/reservations/private-bungalow-for-1-person/

    Could you help to solve this? We use Booking Large version 6.0

    Regards,
    Ching

    • Hello.

      If you are having this issue "moveOptionalElementsToGarbage" its means that some JavaScript was not loading.

      Please recheck that you activated and use the correct paid version of Booking Calendar in your website.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind regards.

      • Another thing, why is the calculation is slow, and sometimes it stall?

        • Hello.
          Its depend from the internet speed connection with your server. And if some network error appear with connection, in this case, its can be an issue with "stall" costs.
          Kind Regards.

            • Hello.
              Did you make any customization of the CSS or other files ?
              Its seems that this issue because of customization that you can made. Can you try to test other calendar skin (if you was made customization in the calendar skin, if you was made customization in the client.css file or some other PHP, JS, file then please try to make rollback to the original file.

              Please note, if you was modified the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
              Kind Regards.

              • i didn't change the CSS for the calendar. I try a different skins and it's the same.
                I also notice that I can click on 8 Nov as check-in, but cannot click on any other date for check out. I think if it's only the css, I should not be able to click on 8 Nov for check-in, right?
                on the back end - the booking list, the dates also show blue, which I think should be yellow. please advise how i can make it yellow? thanks.

                • Hello.
                  Ok, if you was not editing source code, in this case you can make update of your version of plugin to the latest update 6.2.2
                  You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

                  Please try to update your version to this update, and after this try to test it again.

                  If the issue still will exist, then please send screenshot of Booking > Settings General page and screenshot with your admin panel to the support @ wpbookingcalendar.com

                  Kind Regards.

  2. Is there a way to get an approval email to be sent to more than 1 address? We want a copy to the admin but also the managers so they know when a resource is booked.

    • Hello.
      Unfortunately, the "approve" emails does not possible to send to several emails.
      Only email about the New Booking possible to sent to several admins, just specify emails by coma separated in field "To" at the Booking > Settings > Emails page.
      Kind Regards.

  3. Are you able to export bookings automatically to Google Calendar in any of the versions of booking calendar?

    Regards Jens

  4. in the reservation page the buttons for filter and actions are on the background and can not be selected

    • Hello.
      1) What version do you use ?
      2) Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      Kind Regards.

  5. hi
    i have got the business medium package and it is for a holiday rental apartment and on my form i have got a cost for the apartment for the days they rent and additional cost for damage deposit is there a way these can be totaled up as the cost_hint is not doing it
    many thanks

    • Hello.
      this shortcode [cost_hint] shortcode have to show TOTAL booking cost for the booking. Its must show cost that will showing in payment form after booking process.

      May be instead of [cost_hint] shortcode at the Booking > Settings > Fields page you are using other shortcodes like:
      [original_cost_hint] - Cost of the booking for the selected dates only. [additional_cost_hint] - Additional cost, which depends on the fields selection in the form. [deposit_hint] - The deposit cost of the booking. [balance_hint] - Balance cost of the booking - difference between deposit and full cost.

      Please recheck it.

      If you sure that you are using [cost_hint] shortcode in this case, please be sure that you correctly configured the additional booking cost at the Booking > Resources > Advanced cost page. Please be sure that you do not use some other "Custom Booking Form" in your booking form shortcode in content of the post or page, where additional cost did not configure.

      Kind Regards.

  6. Hi,

    We are finalizing our booking calendar functions and have set up the ability for the customers to edit or cancel their booking with the shortcode insertion of:

    [visitorbookingcancelurl]
    [visitorbookingpayurl]

    When the emails are received we see the following:

    https://thesanctuaryhamilton.co.nz/editing-or-deleting-your-booking/%20‎/?booking_hash=727d3a9d3bff8430ca1519d0b13380c4
    https://thesanctuaryhamilton.co.nz/editing-or-deleting-your-booking/%20‎/?booking_hash=727d3a9d3bff8430ca1519d0b13380c4&booking_cancel=1

    This does not appear as a entire hyperlink, it stops at /%20/ and the ?booking_.... part is not part of the link.

    If you copy the link into a browser it does not work due to the addition of the %20/, once that is removed then the link will work. Can you please advise why this is not working properly and have these extra un-needed characters removed so the links work for the customers.

    Version 9.Business.Small.SingleSite.6.2.2
    Wordpress 4.6.1

  7. Hello,

    I'm looking for a shortcode that will get ALL resources (into a select box) without the need to list them one by one like in this case: [bookingselect label='Please select the resource:' form_type='standard' nummonths=1 type='17,16,15']

    Thank you
    Ziv

    • Hello.
      the [bookingselect ...] shortcode is only have functionality to show standard selectbox where visitors can select specific booking resource to show after this specific calendar.
      You can define in this shortcode parameter, where specific booking resource will be selected by default.
      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Instead of that shortcode you can also use shortcodes for showing booking forms (immediately) for specific booking resources: [booking ... ]
      Kind Regards.

  8. Hi,

    I've just migrated a wordpress site with the bookings plugin to a new hosting service. Everything is working just fine except that nobody, neither admin nor customer, are getting notified of new bookings made by admin. I can see no php errors and no console errors. I wondered if you had any pointers.

    thanks.

    • Hello.
      1) Please try to set in the field "From" instead of visitor email shortcode, your email. The same email that you set in the field "To".

      2) Sometimes mail servers block emails, if the address "From" different from the domain of website, from where this email was sending. Its not really depend from the Booking Calendar. So please open the Booking > Settings > Emails page and recheck that field "From", its have to the same as your website domain. For example: info@your-server.com and not like this your_email@gmail.com

      3) If you do not receive emails at all in any cases then please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point #5 from this instruction).
      Kind Regards.

  9. Hi,

    I'm using the Business Small Developer version of your plugin and the last version of WordPress.

    I'd like to know where I can add my PayPal HTML code in the plugin.

    I've tried to add it in the Payments tab, but there's no place to paste that code.

    Thank you so much.

    • Hello.
      You do not need to paste your code from PayPal. You need to enter your PayPal email ( if you are using PayPal Standatd) or Secure ID (if you are using PayPal Pro Hosted Solution account). Please note "PayPal Pro Hosted Solution" it's does not the same as "PayPal Pro" account.
      "PayPal Pro Hosted Solution" available not in all countries, so please recheck it with your PayPal account.

      You can enter such details at the Booking > Settings > Payment page in PayPal tab.
      Save the settings. Please be sure that the cost for booking resources was set higher than 0 at the Booking > Resources page.
      After this you can make tests at the front-end side.
      Kind regards.

      • Thank you so much for your fast reply. I've just done it and it worked. Thank you!

        Now I've 2 other questions:

        1. I want to add to the price of my service a minimum of 2 hours of booking, not 1 hour. How can I do it?

        2. When someone books my services, I recieve an automatic email but there's a field that I asked for (it's a required field) but it doesn't appear on the email. I need to know that information because it's the location of where the service would be provided. How can I solved it?

        Thanks.

        • Hello.
          1) The cost possible to set only per hour.
          But if you wan that your visitors select minimum 2 hours to book, so you need to configure time slots shortcode with 2 hours intervals or to use start time and duration of time selection shortcodes.
          Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

          2) Please configure correctly "Content of booking data form" at the bottom of Booking > Settings > Fields page.
          So for exmaple if you are having shortcodes like this in the booking form:
          <p>Last Name (required):<br />[text* secondname] </p>
          so then in the bottom form you need to have this:
          <strong>Last Name</strong>:<span class="fieldvalue">[secondname]</span>

          Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.
          Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

          Kind Regards.

          • Hi,

            1. yes, but what I want to settle 2 hours minimum and then add 1 hour, 2 hours, 3 hours, etc. So a client can book a minimum of 2, or 3 hours, or 4 hours, etc. Can be done too?

            2. I've tried to do what you mentioned but it didn't worked. Here's the piece of code I'm having issues. Where do I need to add that shortcode?

            ¿Dónde quieres que quedemos? *

            [radio* locationz default:locationz use_label_element label_first "Plaza de Cataluña" "Centro Comercial Illa Diagonal" "Centro Comercial Gran Vía 2"]

            • Hello.
              Yes, you need to use start time and duration of time shortcodes.
              For example:
              <p>Start time:<br />[select starttime default:13:00 "11:00 AM@@11:00" "01:00 PM@@13:00" "03:00 PM@@15:00"]</p> <p>Time duration:<br />[select durationtime "1 hour@@02:00" "2 hours@@03:00" "3 hours@@04:00" "4 hours@@05:00"]</p>
              Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

              2) I was mentioned that in the actual version 6.2.2 "advanced costs for the radio buttons" does not support.
              Instead of radio buttons you need to use selectboxes:
              [select locationz "Plaza de Cataluña" "Centro Comercial Illa Diagonal" "Centro Comercial Gran Vía 2"]
              Kind Regards.

  10. Hi Dear,
    Hope you're doing well,

    I'm using your plugin and when I am login as admin it works. However, when other people try to make the booking as regular users they can not book, and the page is showing the loading only without any result. How can I fixed this problem?

    Warm regards
    Navid Tavizi

    • Hello.
      Does this issue exist at the front-end or in admin panel ?
      If its only in front-end, so then what exactly of issue do you have: do the calendar does not sow at all or its showing and you can not submit the booking ?
      Can you send the link to this page ?
      Kind Regards.