Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

    • Hello.
      If you need to define specific dates during specific seasons, as unavailable, so then such functionality available in the Booking Calendar Business Medium or higher versions. Please read more about this functionality here: https://wpbookingcalendar.com/overview/#availability

      In other versions of Booking Calendar you will be need to make the "blank" (dummy) bookings for such dates at the Booking > Add booking page to make such dates as unavailable.

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  2. Hi,
    creating a new website with Business Large SingleSite 6.2.2 and have a problem with date formatting in searchfields [search_check_in] and [search_check_out].
    I´ve WordPress date configured to j. F Y and also wpbookingcalendar is set to j. F Y.

    When visitor is picking the dates in [search_check_in] and [search_check_out] form in frontend then the selected dates have wrong formatting when showing up in the formfield. They always show 2016-11-20 instead of 20. November 2016 (j. F Y).
    Any ideas how to set the correct date to j. F Y for this.

    Kind regards,
    Walter

    • Hello.
      Unfortunately, in actual versions of Booking Calendar in search form (during selecting check in/out dates) is supporting only dates format like '2016-11-20'.
      Its will be improving in some future updates of Booking Calendar.
      Kind Regards.

  3. Hi. I am having a conflict with my bootstrap menu and the plugin. My dropdown doesnt work when the plugin is activated.

    Can you point me in the right direction to check the class or id that is causing the problem?

    Thank you.

    • Hello.
      What version of Booking Calendar do you use ?
      If you are using update 6.2.2, so then you can try to update to update 7.0 Beta 4.2 (which is using new version of Bootstrap).

      PS Also please note, in Booking Calendar at the Booking > Settings General page in "Advanced section" you can set loading of Booking Calendar JavaScript files only on specific pages.
      Kind Regards.

      • Thank you for the quick feedback. I've upgraded, and manuallyed called my dropdown menu. That seemed to do the trick.

        Great work on the plugin!

  4. When I try to make a booking, I get the following error:
    "Error! Email had not sent. Some error occuered. You must provide at least one recipient email address."

    How can I fix this?

    • Hello.
      Can you recheck in your booking form at the Booking > Settings > Fields page that you have configures email field correctly.
      Also please open the Booking > Settings > Emails page and recheck that you correctly set "From" email address.
      If you still will have an issue, please send the link to this page and send screenshots of Booking > Settings > Emails and Booking > Settings > Fields pages to support @ wpbookingcalendar.com
      Kind Regards.

  5. Hi Ladies and Genlemen,
    just working on Business Large SingleSite 6.2.2
    I got a huge problem with the payment form ... visitors/adults/children

    I've a Room with 6 beds. -> Maximum visitors = 6
    Search is working well and finding this room with the amount of 6 visitors.

    In the booking form the guest has to enter the correct number of adults and children to recalculate the correct price in this booking form, because in the initial search there are no children available, only visitors.

    But when I add this part in booking form/fields

    Adults: [select adults class:span1 "1" "2" "3" "4" "5" "6"] Children: [select children class:span1 "0" "1" "2" "3" "4" "5"]

    the booking calculation is possible to make 6 adults + 5 children = 11 visitors in this room-> which is wrong, the maximum can only be 6 visitors in total.
    The same problem occurs when I change the shortcode to [select visitors class:span1 "1" "2" "3" "4" "5" "6"] instead of adults.
    Am I doing anything wrong? How can I prevent this happen?

    Kind regards
    Walter

    • Hello.

      In the booking form you must use this shortcode:
      [select visitors class:span1 "1" "2" "3" "4" "5" "6"]
      Its because plugin can calculate and reduce availability only based on"visitors" shortcode.

      If you want to use "adults" or "children" shortcodes, so such selection must be part of visitors selection, and its does not play any role in availability/capacity. So "adults" or "children" its more for your note.

      If you need to define some additional cost, so in this case you need to configure it based on visitors selection (or may be other selectboxes or checkboxes) at the Booking > Resources > Advanced cost page.

      Again, please note, Booking Calendar does not have internal checking about that children must be lower than visitors selection, such checking if you need your web-developer need to create with some external JavaScript.

      So all logic about availability based only on "visitors" selectbox.
      Kind Regards.

      • Hi and thanks for the quick response.

        I already have defined additional cost for children at Booking > Resources > Advanced cost page. Cost for Adults and children are calculated and work well.
        If I want to calculate the correct booking price for normal family and sum up the numbers of adults AND children (with different rates) I need somehow to check if the summary of adults and children fit to the max visitors of the room (resource) ... I hope my writing makes sense 😉
        Kind Regards.

        • Hello.

          Yes, but such functionality does not exist in the Booking Calendar (checking 2 columns (adults and children) and selecting third column (visitors) ).
          You (or your web-developer) will be need to write additional JavaScript for this.
          Its have to be something like this:
          var sum = parseInt( jQuery ( "select[name^='adults']" ).val() ) + parseInt( jQuery ( "select[name^='children']" ).val() ); jQuery ( "select[name^='visitors']" ).val( sum );
          Kind Regards.

          • Thank you for your answer. I thought I had something wrong in configuration. I will check the sum with jQuery.
            Kind regards.

  6. Hello,

    is it possible to set specific dates (for example November, 11th 2016) in the calendar as unavailable? We are running a small business where our visitors can book several time slots per day.
    Or is it possible to book multiple timeslots for one day(within 1 booking process)?Because until now we are blocking (booking) specific dates while were booking every time slot by ourselves.
    we are running booking calendar small business Version 6.2.2
    Thanks for your help.
    kind regards,

    Florian

    • Hello.

      1) In your Booking Calendar Business Small version possible to make blocking specific days only by making "blank" (dummy) bookings at the Booking > Add booking page. Please note, you can use auto fill button at the top right side for fast auto filling all fields by blank data and then select date(s) and submit the booking.

      2) In the Booking Calendar Business Medium or higher versions, possible to make blocking specific days based on season filters. Please read more about this feature here: https://wpbookingcalendar.com/overview/#availability
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.

      3) You can not book multiple time-slots during one booking process. But you can configure to use instead of timerange (time-slots) shortcode the start time and duration of time shortcodes. So in this case, you will be able to select specific start time and long duration for ability to book more hours.

      Kind Regards.

      • Hello,

        thank you for the quick response. Your answer helped me a lot.

        Kind Regards,
        Florian

  7. Hello,
    I am trying to configure the booking calendar.
    We have a holiday cottage and want to allocate a weekly price, to specific weeks, each week having a different price, and must be booked from Saturday to Saturday.
    I am not understanding this at all - what is the best way to set this up please?
    Please help me.
    Thanks,
    Alan

    • Hello.

      1) Firstly about configuration of days selection in your calendar.

      Please open the Booking > Settings General page, then activate the "Range days selection mode using 2 mouse clicks"

      then set following parameters:

      Days selection number: min: 8 max: 29
      Specific days selections: 8,15,22,29
      Start day of range: Specific day(s) of week (and then select Saturday )

      After this activate this option: Use check in/out time
      and set

      Check-in time: 12:00
      Check-out time: 10:00

      Save Changes.

      Please read more about this configuration here: https://wpbookingcalendar.com/overview/#change-over-days

      and here: https://wpbookingcalendar.com/overview/#range-days-selection

      2) About setting different costs for the different week days, please read more here: https://wpbookingcalendar.com/overview/#rates

      Here is instruction how to configure.

      Let configure different cost for specific (one week).

      a) Please open the Booking > Resources > Filters page and click on "Create dates filter"

      then enter name of filter, for example "Week 1"
      and select dates for this week that will have specific different cost / rate.
      For example its can be from 19 to 26 of November 2016

      Click Create button to create this filter.

      b) Now open the Booking > Resources > Cost and rates page and click on "Rate" button near specific booking resource. (That you already insrted into the post or page as booking form. Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/ )

      On the new page you will see all your season filters.

      Please activate specific season filter, by setting checked the checkbox at the left side near specific season filter.

      In our case, please activate (set checked) season filter "Week 1"

      Now enter cost per days for this season filter. For example 100 $ per day.

      Please note, here you can set also percent from the actual cost of booking resource (the actual /default cost of booking resource you can define in table near specific booking resource (near button "Rate", which you have clicked).

      Click on Save changes button.

      c) Here is one more point. Because we was set in the previous step using check in/out times, its possible that you have activated "Time impact to cost:" option at the Booking > Settings General page in Cost section. Please be sure that this option was deactivated. Otherwise, the first and last day of this week will have cost depend from how many hours was set in check in/out times.

      d) Additionally if you want to have cost per nights instead of cost per days, please follow this configuration.

      Firstly please be sure that you set cost "per 1 day" at the Booking > Settings General page in cost section.
      Then open the Booking > Resources > Cost and rates page and click on "Valuation days" button,
      then configure cost configuration for specific booking resource like this:

      "For LAST day = 0 $ per 1 day for any days"

      Where "LAST" its reserved word for definition of last selected day in calendar.

      In this case, the system will calculate cost like cost per nights.

      Kind Regards.

  8. Hello
    Can I add chilean peso to the currencies in the paypal gateway payment?
    Thanks

    • Hello.
      Booking Calendar is list only currencies that support by specific payment gateway.
      If you do not see the "Chilean peso" in PayPal tab at Booking > Settings > Payment page, so then PayPal does not support it as payment currency.
      And its does not depend from the Booking Calendar.
      Kind Regards.

      • Thanks for the soon reply.
        I understand what you said... but, is there anyway to set 2 different prices for different 2 languages? or other option?

        Thanks

        • Hello.
          Unfortunately it's does not possible. Sorry.
          Kind regards.

  9. Hello Again! 🙂
    I have a person who has booked multiple days for a resource. I want to move part of that booking to another resource.
    I can't figure out how to do that because if I click on the person, I only have the option of moving all of the booked dates. Is there something I'm missing?
    Thanks!

    • Hello.
      I do not sure that clearly understand your question.
      1) If you need to switch exist bookings from one booking resource to other booking resource, so then please open the Booking Listing page and click on change booking resource button, then you will be able to move this booking to other booking resource.
      2) If you was meaning ability to have the different time-slots for the different booking resources at the front-end side, so then its possible in Booking Calendar Business Medium or higher versions. In these versions you can configure several custom booking forms at the Booking > Settings > Fields page and to have the different timeslots in the different booking forms.

      If you was meaning something else, please explain more detail.
      Kind Regards.

      • I have a person who has booked a resource for a month - I want to move 15 days to a different resource, is that possible?

        • Hello.
          If you need to move booking from one booking resources to other booking resource, so its possible to do at the Booking Listing page.
          Just click on specific "move booking" button near specific booking, and then select new destination booking resource.
          Kind Regards.

  10. Hi

    My dashboard is showing 1 x New (Unverified) Bookings and 1 x Pending Bookings but when I click the links I get "Nothing Found"

    I am not expecting there to be any bookings at this stage as the site is in development but how do I "zero" the dashboard notifications above.

    Thanks
    Andy

    • Hello.

      Please open the Booking Listing page, then switch to the "Actions toolbar" and click in "Read All" button. Its will mark all bookings as checked.

      If you are having some "pending bookings" and not "new/not checked" bookings, so you need to configure correctly "Filter toolbar" parameters (for exmaple instead of showing "Current dates" bookings set showing "All dates" bookings, etc). Then apply this conditions to check about your pending bookings.

      Its also possible an issue when you was deleted some booking resources, but bookings for these resources still available.

      In this case, on this page, where you configired Filter toolbat to show all bookings and not finding your bookings, please add to the end of URL in your browser this parameter

      &wh_booking_type

      Example:

      https://your-server.com/wp-admin/admin.php?page={Booking Calendar Folder}%2Fwpdev-booking.phpwpdev-booking&wh_booking_type

      Its will show all bookings, even from the booking resources that does not exist.

      And then you will be able to make any actions with these bookings.

      Kind Regards.