Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,

    Is there a possibility to show the time range field only when only 1 day is selected?

    Example: https://fflex.kyzoe.work/portfolio-item/small-1/

    Only when 1 day is selected, the customer has the option to select if it's for a full day, half day noon or half day afternoon.
    But we would like to hide this option when people order multiple days, as it is not an option then.

    Is there a way?

    • Hello.
      Unfortunately, in actual versions of Booking Calendar such feature is not available.
      I will add it to the TODO list for having it in a future updates of plugin.
      Kind Regards.

  2. I have found that booking form is slowing down the loading time of some of my pages.
    Is there any way I can change settings to remedy this?
    I have tried deactivating all plugins and this is the one that seems to be causing the problem.
    Any help would be very welcome.

    Property pages load slowly. at https://www.inverlochholidayhomes.com.au
    Thankyou.

    • Hello.
      Please try to update your version to the latest pre-release version 7.0 (Beta.9), which have improvement in speed of loading.
      You can request the new update here https://wpbookingcalendar.com/request-beta/

      Also you can specify to load of JS and CSS files of Booking Calendar only on specific pages with booking forms. You can define it at the Booking > Settings General page in Advanced section after clicking on "Advanced JavaScript configuration" link.
      So other pages will not load plugin JS/CSS files, its will also have to improve performance.
      Kind Regards.

  3. I have been trying very hard to get the costing right but it never adds up correctly for the guest and now im getting bookings more often, I have to contact the booker and explain the cost is not right. What can I do? Ive tried changing the settings, ive tried putting a little explaination note above the booking calendar but its all very un professional.

    So what i need: a guest will click the dates they wish to stay the night. Feb 1st, 2nd and they will leave at 10am on the 3rd. The booking system should calculate 2 nights @$100/night. but instead its only putting $100, this is the same if guest only chooses Feb 1st, it charges only $100.

    So basically for all guests booking more than one night, I have to correct each time.

    what am i doing wrong????

    • Hello.
      1) You need to open the Booking > Settings General page and in Cost section set the cost "per 1 night".
      then be sure that you have deactivated (unchecked) this option "Time impact to cost". Save the changes.
      2) If you need to use change-over days (same date as check in/out date for different bookings, check more here: https://wpbookingcalendar.com/overview/#change-over-days),
      so you need to activate multiple days selection mode or range days selection mode at the Booking > Settings General page in calendar section, and after this set checked this option "Use check in/out time" option and configure the check in/out times. For example, check in time as 14:00 and check out time as 12:00.
      Save the chnages.

      3) At the Booking > Resources page you can set cost per night for specific booking resources as 100. Save the changes.

      Now you can test it.
      If you visitor will select 3 days (2 nights) Feb 1st, 2nd, 3rd -= so then cost of the booking will be 200.

      In the Booking Calendar Business Medium or higher versions in booking form you can use different cost and dates hints. So your visitor will see total booking cost or selected dates in real time. Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields. You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind Regards.

  4. Hello,

    I am pretty new to this plugin and would like some help in its setup. I am using WP Booking Calendar for large businesses. There is a shortcode for providing a custom payment page to a customer, [visitorbookingpayurl]. I understand that this is done through the [bookingedit] shortcode. However, I do not understand how to set up a custom payment page. Can someone help walk me through this?

    Also, I am able to set a calendar for a specific product. I would like to also have custom pricing for this specific product. I went into the FAQ and saw that you would have to use the shortcode [booking calendar id=#] where # is the number for a specific resource. I did a test between resource ID 1 set to $0 and resource ID 2 set to $5, but the pricing didn't change. Can someone point me in the right direction for this?

    Thanks in advance.

    • Hello.
      A)
      1) You just need to configure and activate some payment gateway at the Booking > Settings > Payment page.
      Then you need to create new page with [bookingedit] shortcode inside and publish this page. Copy URL to this page,
      then open the Booking > Settings General page and in Advanced section paste URL to that page into the option: "URL to edit bookings:" Save the changes.
      2) After this you can open the Booking > Settings > Emails page and in Payment request email, please be sure that you have [visitorbookingpayurl] shortcode (its have to exist by default there).
      3) Now open the Booking Listing page, and click on "Payment request" email. Write some description, if you need, an send it. Visitor who made the booking will receive the email with link to your page. If visitor click on this link he/she will be open page with payment form (payment form of gateways that you have activated previously at the Booking > Settings > Payment page) and can make the payment. Please note, before sending payment request you can also edit the cost of the booking, that will be showing in the payment form.

      ---

      B) Please read firstly the general instruction about usage of paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/general-usage-instruction/
      You can configure cost per booking resources at the Booking > Resources > Cost and rates page.

      Please read more about configuration of cost for different seasons here: https://wpbookingcalendar.com/overview/#rates

      Or if you need to set the cost that will depend from selected options (checkboxes or selectboxes) in your booking form, so then please check more info here: https://wpbookingcalendar.com/overview/#additional-cost

      Kind Regards.

  5. Hi there,

    I hope you are well.

    The form seems to be accepting the unvalid emails.
    Would there be any help to avoid this.

    And also in the control panel there is a upgrade notice.
    Please advise Howto upgrade it.

    Many Thanks

    • Hello.

      1) Booking Calendar is use this logic for checking emails (its inside of ../{Booking Calendar Folder}/js/client.js file):
      // Validation Check --- Email correct filling field if ( element.className.indexOf('wpdev-validates-as-email') !== -1 ){ inp_value = inp_value.replace(/^\s+|\s+$/gm,''); // Trim white space //FixIn: 5.4.5 var reg = /^([A-Za-z0-9_\-\.\+])+\@([A-Za-z0-9_\-\.])+\.([A-Za-z]{2,})$/; if ( inp_value != '' ) if(reg.test(inp_value) == false) {showErrorMessage( element , message_verif_emeil);return;} }

      Email starting from any any word, digit, or symbols like _-.
      then going on @
      Then go any word, digit, or symbols like _-.
      After going on . and finally have to be 2 or more symbols for definition domain.

      2) You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Kind Regards.

      • Thank you for the reply.

        Is this formula will prevent the users that submits incorrect their emails too, such as mistyping the letters etc ?

        Kind Regards

        • Hello.
          If someone make mistake in own email. For example instead of alex@server.com enter alx@server.com
          So here is no way to prevent such issue.

          Usually for such situations is using other field where visitor need to repeat own email to prevent such issues.

          Description of usage.
          To create verification email, you need to use special CSS class in other email field. This CSS class must start with this reserved words: "same_as_" and then have to go the name of your primary email field: "class:same_as_email"
          Example.
          [email* other_verify_email class:same_as_email] - confirmation email field of the primary email field

          Kind regards.

            • Would you kindly give me also direction
              where I can change the text when its says "Your emails do not the same" ?

              Many Thanks

              • Hello.

                Please open this file ../{Booking Calendar Folder}/lib/wpbc-scripts.php

                then find this code:
                , 'message_verif_same_emeil'

                and make fix in your text.
                Kind Regards.

  6. Hi, my version is Personal SingleSite 6.2.2.
    Is it possible to approve automatic in the reservation?
    When a user booking does not remain pending, but is approved, (automatic approved).

    • Hello.
      The automatic approving incoming bookings available in the Booking Calendar Business Small or higher versions. In these versions you can activate this option at the
      Booking > Settings General page.

      Otherwise in your version you will be need to make customization.
      Please open this file ../{Booking Calendar Folder}/lib\wpbc-booking-new.php

      then find this code:

      $is_approved_dates = ( $auto_approve_new_bookings_is_active == 'On' ) ? '1' : '0';

      and replace it to this code:

      $is_approved_dates = '1';
      Kind Regards.

  7. "When I (from IL, USA) fix the time for 11:30am today and it's 10:51 right now it says , "the time(s) are booked or it's already past"
    How can i fix the timezone for USA time standard?

    • Hello.

      Booking Calendar is use time-zone that you defined at the WordPress > Settings > General page.

      Please recheck and configure it relative to your needs.
      Kind Regards.

  8. The calendar is not working according to how it appears in the admin page. After going to settings and making the selections I need to capture information on the actual page and saving my selections; the actual website does not update. It appears to be in a "read-only" format and I need to understand what elements I need to correct to have this work for me.

    Also I am not a hotel and their are no overnight stays. I'm looking for hourly bookings - does this calendar have that feature?

    Thanks,
    Sharon

    • Hello.

      I do not sure that clearly understand where exactly settings is not saving.
      If you do not see all data that visitor enter in booking form during submit of the booking form, so then you need correctly to configure "Content of booking fields data" form at Booking > Settings > Fields page in bottom of this page.
      Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      Otherwise, please explain a little more about your issue, and may be send screenshot of this issue to support @ wpbookingcalendar.com
      Kind Regards.

  10. Hi,
    I am trying to get my calender to appear horizontally(row) rather than vertically (Column).
    How do i go about getting that done?