Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have registered the plugin while the website is on a staging/test server. If I then move the website to a different domain name do I need to change anything or will the plugin continue to work OK?

    • Hello.
      You will be need to contact us with old and new DNS of your website.
      Its possible to make only once such transfer from old to new website.
      Kind Regards.

  2. Hello,

    I am trying to set up a system where the user submits the booking request, then is contacted later (via the payment request email) to make payment after being approved. We are using authorize.net for the gateway, but want to disable this from the display in the booking listing displayed after creating the booking. How can I remove this from this page, yet leave it available when redirecting the customer to make the payment at a later time? I am using business medium v6.2.2

    Thank you!

    • Hello.
      Its possible with small fix in new update 7.0
      You can request this update of Booking Calendar on this page: https://wpbookingcalendar.com/request-beta/
      Here is what you need to fix.
      Please open this file ../{Booking Calendar Folder}/core/wpbc-constants.php

      then find this code:

      if (!defined('WP_BK_PAYMENT_FORM_ONLY_IN_REQUEST')) define('WP_BK_PAYMENT_FORM_ONLY_IN_REQUEST', false ); // Its will show payment form only in payment request during sending from Booking Listing page and do not show payment form after visitor made the booking.

      and replace it to this code:

      if (!defined('WP_BK_PAYMENT_FORM_ONLY_IN_REQUEST')) define('WP_BK_PAYMENT_FORM_ONLY_IN_REQUEST', false ); // Its will show payment form only in payment request during sending from Booking Listing page and do not show payment form after visitor made the booking.

      Kind Regards.

    • Hello.
      You need to activate the "change over days" feature: https://wpbookingcalendar.com/overview/#change-over-days
      Then half booked days will mark by vertical line (as in this live demo).
      To activate using "change over days" feature you need select range days selection or multiple days selections mode on the General Booking Settings page in calendar section. After this you can activate the "Use check in/out time" option and configure the check in/out times.
      For example, check in time as 14:00 and check out time as 12:00.

      Kind Regards.

      • I already have Range Days selected, and I am using Check In/Check Out time, but I am not seeing the half booked days on the calendar.

        • Hello.
          This feature after activation is working only for the new bookings.
          Old bookings you need to edit for having first and last days as change-over days.
          I was made test booking at December 2016, and my booking have change-over days (half booked days marked by vertical lines).
          Please recheck it.
          Kind Regards.

  4. Good afternoon,

    I have a problem with my form. cutomers cannot fill in the booking for on my website.
    the website is: http://www.rentapolaroid.nl
    could someone please help me fix this matter?
    Thank you in advance!

    • Hello.
      This issue because of CSS conflict with your actual theme.
      To fix this issue, please make this customization.
      Please open this file https://rentapolaroid.nl/wp-content/themes/store-wp/style.css

      then add to the bottom of this file this code:

      .widget.widget_bookingwidget { position: relative; z-index:999; }

      Please do not forget to clear browser cache before testing these changes.

      Kind Regards.

  5. Hello,

    I have a problem displaying list resources. Indeed, each reservation takes several lines while the demo takes only one line. I'm on a Small Business version

    Who can help me?

    • Hello.
      I do not sure where exactly do you have this issue, please send screenshot of this issue to support @ wpbookingcalendar.com
      Kind Regards.

  6. I have the need to have a different calendar for different purchases (Penguin Feeding, Meerkat Feeding - different times of the day) I need this to link to the calendar and have option to pay with paypal.
    Can this be done please?
    I have the small business package which I bought thinking it was possible but if it is not then i have purchased for nothing. Can you assist please?

    • Hello.
      Its possible to configure with your Booking Calendar Business Small version.
      1) Firstly you need to create 2 booking resources for your "Penguin Feeding" and "Meerkat Feeding" at the Booking > Resources page.
      Then you be able to insert the booking form with unique calendar for each your services (booking resource) into the page(s).
      Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/
      or how to configure Booking Calendar shortcode manually here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      2) You can configure your time-slots or times entering fields at the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.
      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      3) If you are using the time-slots (timerange) shortcode, and need to have the different time-slot list for the different booking resources (your services), so then its means that you need to have the different times fields in your booking forms, and its means to have 2 different booking custom forms. Such functionality available in the Booking Calendar Business Medium or higher versions. Please check more here: https://wpbookingcalendar.com/overview/#custom-forms
      Also such versions support different time-slots for the different week days, more about this here: https://wpbookingcalendar.com/overview/#times-week-days

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.

      4) The Business Small and higher versions of the Booking Calendar is support PayPal Standard and PayPal Pro Hosted Solution, please note its does not the same as PayPal Pro and available not in all countries. So please recheck that you are using in PayPal account PayPal Standard or PayPal Pro Hosted Solution and not the PayPal Pro. More info you can check about it with PayPal support.

      Also its support Authorize.Net, Sage Pay and iPay88 payment gateways integration. You can configure and activate it at the Booking > Settings > Payment page.

      Kind Regards.

  7. Try this demo and select "Jan Test" in the dropdown:
    https://dev.esucces.dk/eh/booking/

    Issue: 26. November is partially booked - but there are still available slots. But I cannot click the date to select any of these times.
    When I click on another date (thursday/friday), the 26. November will show a clock and is now clickable and I can choose one of the remaining times.
    When I click on a weekday /monday to wednesday) nothing happens.
    Why is that happening and how can I get rid of that? The customers think the day is fully occupied :-/

    Hope you can help!

    • Hello.
      You are having conditional logic for showing time-slots. But for default situation( when days not selected) you do not have any time-slots. Because of that system check times in booking form on page loading and depend from time-slots in booking form (on time of page loading - default time-slots) and booked times in specific day, set specific days as booked or available.
      Please re-define times for default situation:
      [condition name="weekday-condition" type="weekday" value="*"] Default: [select rangetime "10:00 - 11:00" "11:00 - 12:00" "12:00 - 13:00" "13:00 - 14:00" "14:00 - 15:00" "15:00 - 16:00" "16:00 - 17:00" "17:00 - 18:00"] [/condition]
      Check more here: https://wpbookingcalendar.com/help/different-time-slots-selections-for-different-days/
      Kind Regards.

      • Ok, thanks. That made the 26/11 clickable right at load 🙂

        But one thing I still don't understand: If I select tuesday(22/11) or wednesday (23/11), I then again can't click on the 26/11. As soon as I select 24/11 or 25/11, I can click click 26/11 again. Why this behaviour?

        My conditions:
        [condition name="weekday-condition" type="weekday" value="*"]
        Default: [select rangetime "12:30 - 14:00" "12:30 - 14:00" "14:00- 15:30" "14:00- 15:30" "15:30 - 17:00" "15:30 - 17:00" "17:00 - 18:30" "17:00 - 18:30" "18:30 - 20:00" "18:30 - 20:00" "20:00 - 21:30" "20:00 - 21:30" "21:30 - 23:00" "21:30 - 23:00"]
        [/condition]

        [condition name="weekday-condition" type="weekday" value="1,2,3"]
        Mandag-onsdag: [select rangetime "12:30 - 14:00" "12:30 - 14:00" "14:00- 15:30" "14:00 - 15:30" "15:30 - 17:00" "15:30 - 17:00" "17:00 - 18:30" "17:00 - 18:30" "18:30 - 20:00" "18:30 - 20:00"]
        [/condition]

        [condition name="weekday-condition" type="weekday" value="4,5,6"]
        Torsdag-lørdag: [select rangetime "12:30 - 14:00" "12:30 - 14:00" "14:00- 15:30" "14:00- 15:30" "15:30 - 17:00" "15:30 - 17:00" "17:00 - 18:30" "17:00 - 18:30" "18:30 - 20:00" "18:30 - 20:00" "20:00 - 21:30" "20:00 - 21:30" "21:30 - 23:00" "21:30 - 23:00"]
        [/condition]

        • Hello.
          During specific day selection, system replace range time field in booking form, and then update calendar. During updating calendar, system already check each day relative to the time-slot that available in booking form. That's why during selecting different week days we are having issue with available or unavailable such day.

          I will high priority to this issue and try to fix this issue in prompt way. Thank you about notifications about this.
          Kind Regards.

  8. Hello,

    I am using BM 7.0.Beta.10, and want to display the cost in the date cell of the calendar. I switched the vertical line for check in /check out days to 50% in the calendar.css, but now the 50% cell of the available days covers the date cost (to both the right and left sides). I tried adjusting the z-index of date-content-bottom with no results. Is there something I can do for this?

    Also, is there a way to display the "cost in tooltip" so that it shows up for all days: available, pending, and booked?

    Thank you!

    • Hello.
      Its was the reason why vertical line was set to 20% instead of 50%.
      Also beside costs the days numbers at some calendar skins can look weird if you set width of vertical line for change over days.

      You can deactivate the showing cost in day cells at the Booking > Settings General page in calendar section,
      also at the same section you can activate to show cost in mouse over day tooltip.
      Kind Regards.

      • ok, thank you.

        is there a way to display the cost in the tooltip for all days: pending, booked and available? not just the available days?

        • Hello.
          Unfortunately its does not possible to show tooltip on booked and pending bookings. Sorry.
          Its possible to show tooltip over available days only.
          Kind Regards.

  9. Hi,

    Can i permit site users to create deadlines/reminders using the wpbooking plugin? I plan to add this to the bottom of each post. I want the logged in users/site visitor to create a note/task for themselves with a deadline. I also want to the feature of them receiving reminders at a certain frequency before the deadline.

    Can I create this feature by enabling unlimited bookings for a timeslot. So if the user creates a goal/note and picks a timeslot, he receives an email immediately and at the time of reminder/deadline with the intimation.

    Is there also an option of exporting the booking to one's outlook/icloud/google calendar?

    Cheers, Saqib

    • Hello.
      1) Unfortunately "deadlines" with reminder functionality does not support in actual versions of Booking Calendar. Sorry.

      2) You can activate the unlimited bookings (at the Booking > Settings General page in advanced section) and use also timeslots (at the Booking Calendar Business Small or higher versions, you can use times shortcodes at the Booking > Settings > Fields page), so after visitor create the booking, he/she will receive email about this, but in a future such visitor will not receive reminder about own booking. Reminders does not support yet.

      3) Booking Calendar does not support integration with the Outlook, iCal or Google Calendar yet. Sorry. It's will be supported at the some of the future plugin updates.
      Paid versions of Booking Calendar support only export bookings to the CSV format. And also Booking Calendar support (only) import of Google Calendar events.

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  10. Hi,
    Any idea why I don not get email notifications ok bookings, they just go straight to the website.

    • Hello.

      1) Please try to set in the field "From" instead of visitor email shortcode, your email. The same email that you set in the field "To".

      2) Sometimes mail servers block emails, if the address "From" different from the domain of website, from where this email was sending. Its not really depend from the Booking Calendar. So please open the Booking > Settings > Emails page and recheck that field "From", its have to the same as your website domain. For example: info@your-server.com and not like this your_email@gmail.com

      3) If you do not receive emails at all in any cases then please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point from this instruction).

      Kind Regards.