Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. We just upgraded to 7.0. Business Medium When we mouse over the calendar items it used to pop up. Now we have to click it and if its more than one, it displays so its off the page, see screen shot. Please advise

    Screenshot: https://imgur.com/a/k7B8v

    • Hello.
      Since update 7.0 the mouse over popup is opening after clicking on the booking link. Its improvement is making better experience of showing booking data on mobile devices, where is hard to show such popup on mouse over action.
      About out of page issue, I will add this item to the todo list for fixing such issue for several bookings in some future updates.
      Thank you for notification.
      Kind Regards.

  2. Hello
    I want to appear in Calendar Islamic History, how can I do that?

    • Hello.
      Unfortunately, such feature is not support in actual versions of plugin. Sorry.
      Kind Regards.

  3. I have a paid small business single site booking calendar that pulls from two other calendars, it is set up as 3 resources.

    one resource is for the main purpose of what I want your program for 2 separate 4 hour slots per day.
    one is pulled annually from a google calendar and represents days I cannot have appointments.
    one is for short 1 hour free estimate appointments (I have not yet built this, it is just a shell resource)

    It works great with:
    [booking type=1 agregate='1;2;3' nummonths=2 form_type='standard' options='{calendar months_num_in_row=2 width=100% cell_height=15px}']
    the shell not built yet I assume will work the same by changing the type on that page to 3 and editing it's form fields.

    but then in the email confirming the booking, I want them to be able to change it without calling me. the email directs them to an edit page with:
    [bookingedit type=1 agregate='1;2;3' nummonths=2 form_type='standard' options='{calendar months_num_in_row=2 width=100% cell_height=15px}']

    but this only shows resource 1 not the agregate resources and allows them to change to any day and many that I am not available and mucks up the whole point of the usefulness of the edit page. All the fields are there but the calendar is totally different. what am I missing? how do I make that work?

    I don't want them to delete the booking and be redirected to start over at the first page and get all sorts of deletion emails and new booking emails. (clunky, and not elegant, and may lose bookings). Also I plan on later collecting a small deposit to hold a slot... so that delete and recreate method would also surely cause issues later. Thanks.

    • Hello.
      Unfortunately in actual versions of plugin does not support "aggregate" parameter for the [bookingedit] shortcode, which you are using for editing or cancellation of booking: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/#bookingedit

      You can try to make this fix:
      Please open this file ../{Booking Calendar Folder}/core/lib/wpdev-booking-class.php
      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )
      then find this code:

      function bookingedit_shortcode($attr) { //if ( function_exists( 'wpbc_br_cache' ) ) $br_cache = wpbc_br_cache(); // Init booking resources cache $my_boook_count = get_bk_option( 'booking_client_cal_count' ); $my_boook_type = 1; $my_booking_form = 'standard'; $bk_otions = array(); if ( isset( $attr['nummonths'] ) ) { $my_boook_count = $attr['nummonths']; } if ( isset( $attr['type'] ) ) { $my_boook_type = $attr['type']; } if ( isset( $attr['form_type'] ) ) { $my_booking_form = $attr['form_type']; }

      and replace it to this code:

      function bookingedit_shortcode($attr) { //if ( function_exists( 'wpbc_br_cache' ) ) $br_cache = wpbc_br_cache(); // Init booking resources cache $my_boook_count = get_bk_option( 'booking_client_cal_count' ); $my_boook_type = 1; $my_booking_form = 'standard'; $bk_otions = array(); if ( isset( $attr['nummonths'] ) ) { $my_boook_count = $attr['nummonths']; } if ( isset( $attr['type'] ) ) { $my_boook_type = $attr['type']; } if ( isset( $attr['form_type'] ) ) { $my_booking_form = $attr['form_type']; } if ( isset( $attr['agregate'] ) && (! empty( $attr['agregate'] )) ) { //FixIn:7.0.1.26 $additional_bk_types = $attr['agregate']; $my_boook_type .= ';'.$additional_bk_types; } if ( isset( $attr['aggregate'] ) && (! empty( $attr['aggregate'] )) ) { $additional_bk_types = $attr['aggregate']; $my_boook_type .= ';'.$additional_bk_types; }

      Then in the edit booking page for instead of [bookingedit] shortcode you can use this: [bookingedit agregate='2;3']

      But please note, its can work for the booking resource with ID = 1, where you can edit booking from this booking resource.
      But its also will apply to any other booking form other resources (like resources with ID 2 or 3).
      So its does not tested and you need to check if this fix good for your specific need.
      Kind Regards.

  4. Hello, Im trying to configurate the booking calendar I have 3 rooms, so I have created 3 resources this way the client can book 3 times per day, but I have also 2 options, one is the that for room I rent for 2 persons max but if the client want to put 2 more ppl he can but I want to charge a little more and I have another option that its the rooms and per rooms I charge x, I dont know who to configurate this could you help me please, cause in the calendar I have these 2 select option but I dont know how to link with the resources.

    • Hello.
      The ability to configure additional cost depend from selection of options in booking form at the selectboxes or checkboxes (like visitors selection) possible in the Booking Calendar Business Medium or higher versions at the Booking > Resources > Advanced cost page. Please read more about this configuration here: https://wpbookingcalendar.com/overview/#additional-cost

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

  5. Hello,
    Version: Business Small SingleSite 6.2.2
    Is it possible to block the calendar after a certain date so only requests up to the end of this year are allowed?
    Kind regards,
    Hugo

    • Hello.
      The ability to define only specific days during specific seasons as available/unavailable possible in the Booking Calendar Business Medium or higher versions.
      Please read more about this feature here: https://wpbookingcalendar.com/overview/#availability

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

  6. I am getting the legends appear TWICE. Once below the calendar and again at the top of the form. How can I turn off just ONE of these?

    • Hello.
      Probably you have inserted into this page shortcodes for "availability calendar" and one more shortcode for "booking form" (or booking form togather with widget in sidebar for availability calendar).

      Please remove shortcode for availability calendar from the page and use only shortcode for booking form.

      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Kind regards.

  7. Hi
    I have Business Large Singel Site 7.0:
    1: I have added the basic price for the resource and then worked with percentage addon for the price during high season and weekends, but the price when hovering the mouse in the calendar it only shows the basic cost during the dates that it shall show the higher price as well. Have reloaded site and cleared cash....what to do?

    2: Is it possible to make a good looking price list that is beeing published on a page based on the prices in the plugin? This to avoid input and working with prices in multiple locations.

    • Hello.
      1) Pleaee be sure that you have activated (set checkbox at left side checked) specific rate(s).
      2) Unfortunately it's does not possible with plugin. Sorry.
      Kind regards.

        • Hello.
          Please open Booking > Resources > Cost and rates page and click on "Rate" button near specific booking resources. Then be sure that you have CHECKED checkboxes at left side near each rate, that you want to apply. And save changes.
          Kind regards.

          • In the column enabled is says -
            Does that mean that its enabled?
            I have tried to do as described, checked the checkbox and choose Set Rate Apply

            • Hello
              Can you send screenshot of Booking > Resources > Cost and rates page and link to the page with booking form to support @ wpbookingcalendar.com

              Kind regards.

  8. I am trying to find the purchase page to pay for my next year. Where do I find it?

    • Hello.
      Please send this request with your previous order number of purchase to info @ wpbookingcalendar.com
      Kind regards.

  9. Hello,
    i am using the Business Medium SingleSite 7.0 Version. Is it possible to send an email to several administrators as soon as a new appointment is entered into the calendar? On the page on which we use the calendar, there are two administrators, and each should be sent an e-mail, so a new appointment is entered or confirmed.

    • Hello.

      Please open the Booking > Settings > Emails page (New (admin) tab)
      and in field "To" configure several emails in format like this:
      email_1@server.com,other_email@otherserver.com

      Then save the changes and test it.
      Kind Regards.

      • I have entered the following in the settings under the item E-Mail in the "new Admin Tab" under the field "To": mail1 @ fronhausen.de, mail2 @ fronhausen.de. (Separated by a comma). I then saved the settings and then pressed the "Send Test email" button. A short message appeared which sent the e-mail to the address mail1@fronhausen.de. However, no e-mail has arrived, either in my mailbox or in the mailbox of the other administrator. The e-mail addresses of the two administrators are the same e-mail server. Unfortunately it does not work, or I do something wrong.

        • Hello.
          Please try to make test booking at the fornt-end side. Please be sure that you have enabled that email template for sending emails at the Booking > Settings > Emails page.

          In case, if you can not receive emails at all (even if you have only 1 email configured as received), so then please check these points:
          1) Please try to set in the field "From" instead of visitor email shortcode, your email. The same email that you set in the field "To".

          2) Sometimes mail servers block emails, if the address "From" different from the domain of website, from where this email was sending. Its not really depend from the Booking Calendar. So please open the Booking > Settings > Emails page and recheck that field "From", its have to the same as your website domain. For example: info@your-server.com and not like this your_email@gmail.com

          3) If you do not receive emails at all in any cases then please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point #5 from this instruction).

          4) Otherwise you will need to check error.log and mail.log files in your server configuration relative to searching about the reason of not sending emails. If you can not find such files in your server configuration please contact support of your hosting company.

          Kind Regards.

          • Many thanks for the answer. I have now for WordPress an SMTP plugin installed and there the correct data of the SMTP server entered and selected that all e-mails should be sent in WordPress over SMTP. If I send myself from the plugin a test mail (to both e-mail addresses from the previous post) then everything works without problems and the mail arrive. I have created a separate e-mail address for the website and entered it in the settings of the mail in the book form. But if I now add a booking then still no e-mail is sent, neither to me or to the other administrator. I'm done. I have looked at the whole hints and it still does not work.

            • Hello.
              Booking Calendar is use standard WordPress wp_mail function for sending emails. Such function can booking resources overloaded by plugins like SMTP plugin.
              If you still have some issue during sending emails, so then please try to recheck your error.log and mail.log files in your serve configuration to recheck about the reason of this issue. So then its will be more easy to fix it.
              Kind Regards.

  10. Hello,

    On Calendar view, when a date is clicked nothing happens, the tile goes darker on hover but then does nothing, please advise.

    • Hello.

      If you are meaning "Calendar Overview" (timeline) at the front-end side, so then please recheck that you have activated this option "Booking details in popover" (Check this box if you want to show popover with booking details in timeline at front-end side.) at the Booking > Settings General page in Booking Listing section.

      If such issue you are having in the admin panel, so then please open the Booking > Settings General page and in "Advanced section" click on "Show advanced settings of JavaScript loading", then recheck that this options "Disable Bootstrap loading on Back-End" and "Disable Bootstrap loading on Front-End" was unchecked.

      Otherwise, if you still will have this issue, so then probably its because of some JavaScript conflict. Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. Just need to find the reason of that issue.

      Kind Regards.