Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,

    In version 6.x when a booking cost is overridden in the Booking Listing page, the new cost isn't applied to the email sent to the customer. Has this been resolved in version 7.0?

    I need the ability to advise customers of their new price if a member of staff has adjusted it.

    Thanks,
    Jon

    • Hello.

      Basically this feature is also supporting in previous version 6.1 or later with small customization:

      Please open this file ../{Booking Calendar Folder}/core/wpbc-constants.php (in previous 6.X versions: ../{Booking Calendar Folder}/wpbc-constants.php )

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      if (!defined('WP_BK_IS_SEND_EMAILS_ON_COST_CHANGE')) define('WP_BK_IS_SEND_EMAILS_ON_COST_CHANGE', false ); //FixIn: 6.0.1.7 // Is send modification email, if cost was changed in admin panel

      and replace it to this code:

      if (!defined('WP_BK_IS_SEND_EMAILS_ON_COST_CHANGE')) define('WP_BK_IS_SEND_EMAILS_ON_COST_CHANGE', true); //FixIn: 6.0.1.7 // Is send modification email, if cost was changed in admin panel

      Kind Regards.

  2. Hello,

    How do I add specific appointment times onto my calendar, so then users can request to book into that time.

    • Hello.

      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Please note, in the Booking Calendar Business Small version possible to have timeslot list that will be the same for any booking resources (calendar) and for any days in calendar. Its general settings.
      If you need to define the different times for the different days, then please check this feature in the Booking Calendar Business Medium or higher versions here: https://wpbookingcalendar.com/overview/#times-week-days

      You can check more info about this configuration at this page https://wpbookingcalendar.com/help/different-time-slots-selections-for-different-days/
      Kind Regards.

  3. Good day

    Thank you very much for your plugin class it is wonderful.
    I have a question about the presentation. Is it possible to display the calendar in addition to the form.
    To the time the form under the booking calendar will be displayed. This makes very long page. Many thanks for your help

    Friendly greetings
    Andre S.

    • Hello.

      Its possible to have such type of form customization in any paid versions of Booking Calendar.

      You can use the standard "booking form" template. Please open the Booking > Settings > Fields page, then in the action toolbar, select "2 Columns form template" and click on "Reset" (or "Both") button, to reset the exist booking form customization to the default one.

      You will have this booking form customization:
      <div style="float:left;margin-right:10px; " > [calendar] </div> <div style="float:left;" > <p>First Name (required):<br />[text* name] </p> <p>Last Name (required):<br />[text* secondname] </p> <p>Email (required):<br />[email* email] </p> <p>Phone:<br />[text phone] </p> <p>Adults: [select visitors class:span1 "1" "2" "3" "4"] Children: [select children class:span1 "0" "1" "2" "3"]</p> </div> <div style="clear:both"> <p>Details:<br /> [textarea details 100x5 class:span6]</p> [captcha] <p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</p> <hr/><p>[submit class:btn "Send"] </p> </div>

      Click on "Save changes" button and then test it.

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      You can check overview of different Booking Calendar versions at this page: https://wpbookingcalendar.com/overview/
      Kind Regards.

  4. Hallo,
    Since any days I'm using the wp booking calendar and be lucky with it so far.
    What about a pre-selection of month and year, so the user should not used to click trough the calender till he reached his wished time. This would be easy to implement with check-boxes for month and year, but are not even available in paid versions.

    • Hello.
      Probably you are meaning recurrent bookings. Unfortunately, the Booking Calendar does not support automatic recurrent booking.
      Visitor or admin who made the booking, require to select each specific date in calendar, where require to make the booking.

      As some workaround, can be manual editing of exist booking by admin after visitor creation of booking by selecting other days in calendar which have to be booked.

      I will add this feature to the TODO list, but currently I can not say when exactly this feature will be implemented.

      P.S. I case if you was meaning other functionality like range days selection, so then please check here https://wpbookingcalendar.com/overview/#range-days-selection
      and test in live demo here: https://bm.wpbookingcalendar.com/
      Kind Regards.

  5. Dear Sirs,

    When I add the shortcode for the calendar onto a page on my site, the calendar appears only 284 px wide. Please can you tell me how I can make the calendar appear bigger on the page.

    I look forward to hearing from you.

    Kind regards,

    Ian

  6. Hello,

    I just purchased the business large version and need a bit of help getting set up! My aim is to have several tour providers offering their tours through my website.

    Is it possible for them to add their available time slots to their Google Calendar (for example they want to run a tour at 12pm on Wednesday) and that then appears as a slot that people can book on my site? I can't work out how to do this and would really appreciate your help.

    • Hello.

      1) Firstly please note, you can configure time-slot to book only at the Booking > Settings > Fields page.
      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      2) If you will make import of Google Calendar Events to Booking Calendar. Its will import only event as booking, and do not make appear at your booking form some additional form fields like time-slot list. In other words, when you will import event from Google Calendar for 12PM-15PM on 01/02/2017, so then this event will be imported into the Booking Calendar as booking, and in calendar for this specific booking resources you will see that on day 01/02/2017 you will have unavailable this time-slot: 12:00 - 15:00.
      You can read more about configuration of importing Google Calendars events into the Booking Calendar here: https://wpbookingcalendar.com/faq/import-gc-events/

      3) Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does not possible in any versions of Booking Calendar. Please read my suggestion below about the possible configuration.

      As I explained early, the ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/
      _____________________________________________
      Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.
      And only after that select the date and fill the booking form. Its can be look like this: https://bm.wpbookingcalendar.com/select-resource-2/
      _____________________________________________
      Kind Regards.

  7. Version: Business Medium SingleSite 7.0
    ---
    Hi, I read through the FAQ, but could not find an item about different colors for the available "Season filters">"Dates filter".

    Situation:
    We have about 8 different rates through the year and added them to the Season Filters. This works great, customers can select a week, the plugin calculates the total cost. Great. But all the available items in the calander have the same color.

    Wish:
    Is it possible to have a color for each rate (8 of them) so you can easy see the difference in prices. And is it possible to have a caption/marginal note for this?

    Thanks.

    • Hello.

      1) If you need to define the different background color for days cells in calendar, so its possible in the Booking Calendar Business Medium or higher versions only in case, if you define the different rates for these days ( check more here: https://wpbookingcalendar.com/overview/#rates )

      In calendar days cells you will have the different CSS classes, like rate_50 (if you will have rate per this day as 50 ) or rate_100 (if you will have rate per this day as 100), etc...
      And then you be able to configure in come CSS file different background color for calendar days cells with this CSS classes.

      2) Please note, you can show the cost per days in the calendar day cells. You can activate this option "Showing cost in date cell" at the Booking > Settings General page in "Calendar" section.

      Kind Regards.

      • 1) Oh, editing in CSS is not something I realy know how to do. Do you have an example?
        Request: It would be a verry, verry, verry welcome if I can select a color for the different rates I have added in Resources>Costs and Rates>"Set Rates". Or perhaps a field where I can enter a color in HEX (FFFFFF)?

        2) Yes I found this option to "Showing cost in date cell", but in our case this will be something like "37.8571286" because we book per week.. So 265,00 Euro per week (devided by 7) will result in: 37.85 shown on each day..
        This is not an option for us, perhaps ideal for other users. Thanks for the tip.

        • Hello.
          1) please check more about customizations of CSS here https://wpbookingcalendar.com/faq/#css
          2) In the Booking Calendar Business Medium or higher versions in the booking form at Booking > Settings > Fields page you can use this shortcode [cost_hint] for showing total booking cost depend from selected dates.
          Kind regards.

  8. Version: Business Medium SingleSite 7.0
    ---
    Hi, is it possible to show the bookingtimeline vertical in stead of horizontal

    Situation:
    We use this Shortcode:
    [bookingtimeline type='1,2,3' header_title='Overview cabins']
    This shows 3 cabins in a horizontal calendar, and shows is the are booked/reserved or not. Great, this works. But if I want an overview for the whole year, I can only chose 2 Months max.

    And if I chose 2 months it only gets wider, so barely readable. Another thing is you nearly can't read it on your tablet or smartphone (even for 1 month).

    Wish:
    A vertical calander with an overview for a complete year (or 12 month from now into the future). So months from top to botom (rows), and cabins from left to right (coloms).
    And with a limited width for readebility on tablet or smartphone.

    Thanks

    • Hello.
      Unfortunately its does not possible (at least in actual versions).
      Its because if we will show all 12 months for many booking resources, we will be need to load too many requests for getting all such dates, and its can make impact to the website performance. That's why such functionality was not developed.
      But as you can see in timeline you can scroll months (in ajax requests) to next or past months.

      Also if you will show timeline only for 1 booking resource, so then you can show here all 12 months at once.
      Kind Regards.

  9. I use the booking calendar for one property and having some configuration issues. I am sure its user error so please excuse my ignorance.
    WP version 4.7.2
    PHP 5.4.45
    WP booking version 7

    One property for booking calendar.
    Min 2 nights at $162.50 per night(Sun- Thurs)
    Min 2 nights at $187.50 per night(Fri-Sat)
    security deposit $125. Not included as a percentage or any amount of booking rates. separately held amount. Consider a fee.

    When user books 2 night block, amount recorded to dashboard always comes out wrong. Either it only shows a cost of 1 night, or is subtracts the deposit amount from total. Looking to configure so total cost is correct based on booking days(some might over lap) and not have deposit subtracted from total cost.

    • Hello.
      Probably issue relative to setting cost per days instead of cost per night, or some other similar issue. Please check this.

      Please set cost per days at the Booking > Settings > Payment page.

      And then at the Booking > Resources > Cost and rates page click on "Valuation days" button and configure cost settings like this:

      For LAST = 0 USD per 1 day

      Where LAST its definition of last selected day.
      So in this case, system will make cost calculation, like cost per nights, and you still be able to configure other "Valuation days" cost settings.
      Kind Regards.

  10. Dear Support,

    thank you for your lovely plug-in it is so awesome.
    However, the following problem occurs to me: E-mails can not be sent, and I get this error message in the admin panel's "From" section:
    "Email different from website DNS, its can be a reason of not delivery emails. Please use the email withing the same domain as your website!"

    I'm not really sure what I need to do now? I tried to use the e-mail address of my web host, but it also does not help. I have not bought any domain address for my site yet. Might this be the problem?

    Thank you in advance.
    Ida

    • Hello.

      1) Please try to set in the field "From" instead of visitor email shortcode, your email. The same email that you set in the field "To".

      2) Sometimes mail servers block emails, if the address "From" different from the domain of website, from where this email was sending. Its not really depend from the Booking Calendar. So please open the Booking > Settings > Emails page and recheck that field "From", its have to the same as your website domain. For example: info@your-server.com and not like this your_email@gmail.com

      3) If you do not receive emails at all in any cases then please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point #5 from this instruction).

      4) Otherwise you will need to check error.log and mail.log files in your server configuration relative to searching about the reason of not sending emails. If you can not find such files in your server configuration please contact support of your hosting company.

      Kind regards.