Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,
    I am having a problem with additional costs. They were working and then stopped after I added another field to the form. There are now two additional costs that are a percentage, could that be the problem? Also, the cost hint for the new field is displaying code instead of a dollar amount. You can see the page at http://dev.industrialwebworks.net/alcr/cabins/blue-wolf-lodge/
    My form is:
    [calendar]

    Name (required):[text* name]
    Email (required):[email* email]
    Phone (required):[text* phone]

    Adults: [select adults class:col-md-1 "1" "2" "3" "4"]
    Children: [select children class:col-md-1 "0" "1" "2" "3"]
    Pets: [select pets class:col-md-1 "0" "1" "2" "3" "4"]

    Notes: [textarea details]
    [checkbox cleaning_fee default:on '']
    [checkbox service_fee default:on '']
    NC Tax: [checkbox nc_tax default:on '']
    [nights_number_hint] Nights: [original_cost_hint]
    Pet fee: [pets_hint]
    Cleaning Fee: [cleaning_fee_hint]
    14% Tax: [nc_tax_hint]
    3% Service Fee: [service_fee_hint]
    Total Cost: [cost_hint]
    First payment due at booking: [deposit_hint]
    Balance due 29 days prior to arrival: [balance_hint]

    [checkbox* term_and_condition use_label_element "I Accept term and conditions"]
    [captcha]
    [submit class:btn "Send"]

    [cost_corrections]

    I am using the Medium Business.

    • Hello.
      Please send screenshot of you Advanced cost configuration from Booking > Resources > Advanced cost page and screenshot of how it’s invorrctly show cost at your page. Also screenshot from Booking > Resources > Cost and rates page and link to the page with booking form.
      Please send it to support & wpbookingcalendar.com
      Thank you.

      • Thanks, I think I figured it out - I made a new form rather than make changes in the existing form and it worked. I do have two other questions:
        1. Is there any way to have an overall percentage like tax charged on some of the flat rate additional fees and not on others? For example, tax should be charged on nonrefundable fees but not on a refundable security deposit.
        2. Is there any way to attach a percentage fee to a payment method, so that if someone pays with a credit card they pay a fee but not if they pay cash?

        • Hello.
          1) Sorry, this type of charging additional cost for some items and do not charge on other items, does not possible in the exist versions of Booking Calendar.
          2) You can add some new selectbox to the booking form, with selection "credit card payment" " pay by cash" and then then depend from selected option, you will be able to set additional cost at the Booking > Resources > Advanced cost page as for other items.
          Kind Regards.

  2. Trying to figure out my syncing with my google calendar it will not sync no matter what I input I have followed all the directions... it imported some data with various dates and times out of no where and posted almost 2000 bookings that are unknown can I delete all at once or do I have to delete individually?

    • Hello.
      Its seems that you have imported some your old bookings or recurrent bookings from Google Calendar.

      Yes, you can delete multiple bookings at the Booking Listing page, by selecting these bookings, and then in Action toolbar by clicking on "Delete" button for deleting all selected bookings.

      Relative import process, please select from what date to what date you try to make import. Do not set from any date to any dates, because in this case, system will start from first date where you are having events.
      Check more here: https://wpbookingcalendar.com/faq/#sync
      Thank you.

  3. Hello,

    we just upgrade to 8.1.1 for small business, but we cannot order our booking by order id ASC or DECS ore date, can change it in settings though but nothing happens?

    Any idea?

    • Hello.
      Please open the Booking Listing page then click on “down arrow” at left bottom corner under Filter toolbar. Please check about any saved default “Filter set”. You will see delete button for saved filter set. Click on this button. Then close this page. And open Booking Listing page again. Test it.
      Kind Regards.

      • Sorry for the misunderstanding, but its the view in de calendar, thats the one that won't change it shows the highest id first, and we need it the other way

        • Hello.

          Please make this fix.

          Please open this file ../{Booking Calendar Folder}/inc/_ps/admin/wpbc-resources-cache.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          $sort_parameter = array( 'orderby' => 'id' // 'id' | 'title' | 'cost' - change sort of booking resources here, for example for Calendar Overview page , 'order' => 'desc' ); //$_GET['orderby'] = 'id'; //$_GET['order'] = 'desc';

          and replace it to this code:

          //Default Params $sort_parameter = array( 'orderby' => 'id' // 'id' | 'title' | 'cost' - change sort of booking resources here, for example for Calendar Overview page , 'order' => 'desc' ); $_GET['orderby'] = 'id'; $_GET['order'] = 'asc';
          Kind Regards.

  4. Hello
    I am having trouble with auto cancellation/auto approval of bookings on the settings/general page.

    I do not want my customers to receive the Approval email when their status is Pending and so I have unchecked the box on this page. However, it still sends the email.

    Checking or unchecking the auto cancellation box also makes no difference to this function and doesn't seem to work.

    Can you tell me what I'm doing wrong?
    Many thanks

    • Hello.
      1) If you will activate the “auto approval” all incoming bookings option at the Booking > Settings General page so all bookings after creation will be auto approved. And specific email will be send. If you do not need this feature, so just deactivate it.

      2) If you have activated the “Auto cancelation of pending bookings” after specific time at the Booking > Settings General page.

      So if the booking is not approved, and do not have the successfully payed status, this booking can be auto canceled after specific amount of time.

      But you are need to be sure that all "good" bookings have to be approved or have the successfully payed status.

      If you are using the PayPal standard integration and your visitors is made the payment for the booking, but do not click on the "return link" on PayPal site to your site,

      so Booking Calendar do not know that the payment is successful, and this booking can be auto canceled with that feature.

      So sometimes its possible that the successfully payed bookings will not have this status and that's why can be auto-canceled, if you do not approve them.

      Ideally (for PayPal) you will be need to activate and correctly configure the PayPal IPN system, at the Booking > Settings > Payment page and in the PayPal account.

      So in this case the PayPal have to send the messages directly to your booking system. And its possible only in case, if visitor have clicking on "Pay now" button, otherwise, booking simply will be saved to the database, without other actions.

      3) The initializing of auto cancellation process is start working (checking about possibility to "auto cancel booking" or "import some bookings from Google Calendar", etc...) during moments, when some visitor is visit your website.

      If nobody visit website during "1 hour" (or other period of time), so system just does not start script for initializing checking about auto cancellation some bookings. In this case, you need to configure CRON script at your server. Currently its working with pseudo-cron functionality:

      WordPress Cron is what many people refer to as a “pseudo-cron system.” The difference is in how UNIX cron and WordPress Cron take action. A typical UNIX cron system runs in this order:

      A time tied to an action occurs.

      Cron runs the action tied to that time.

      With WordPress Cron, it works a little differently:

      A visitor comes to any page on your WordPress website.

      WordPress Cron checks each cron event to see whether the scheduled time has passed.

      • Hello, thanks for your reply but I'm afraid it hasn't helped me.

        1) My point was that I HAVE deactivated the auto approval check box. It makes no difference if there is a tick in this box or not. The customer still receives the Approval email when their status is pending which is incorrect.

        2) I understand how the auto cancellation is supposed to work. Again, it makes no difference if there is a tick in this box or not, it still doesn't work. This is less important for me - I'm happy to delete bookings by hand. But I mentioned it because it might be relevant to point 1)

        • Hello.
          1) May be you have additionally activated auto approve of bookings at the Booking > Settings > Payment page. In some active payment tab, like PayPal. Please recheck it, and deactivate such option.
          Kind Regards.

          • Thanks. Yes, I have this box checked - "Check this box to automatically approve bookings, when visitor makes a successful payment, or automatically cancel the booking, when visitor makes a payment cancellation."

            I have done this because I WOULD like to automatically approve bookings when they make a successful Paypal payment. I just don't want them to be automatically approved with their status is "Pending" as they may not have made a successful payment yet (eg if they are making a Bank Transfer.)

            Is it not possible to automatically approve bookings when they make a Paypal payment UNLESS I also automatically approve Pending statuses?

            • I have just tested with the box "Check this box to automatically approve bookings, when visitor makes a successful payment, or automatically cancel the booking, when visitor makes a payment cancellation" unchecked. It makes no difference - when I change the status of a booking from Trash to Pending, they still receive the Approval email.
              Any more ideas?
              Thanks
              Sharon

              • sorry, I meant that I'd tested with the box "Check this box to automatically approve bookings, when visitor makes a successful payment, or automatically cancel the booking, when visitor makes a payment cancellation."

                • Can you send scrrrnshots as in my previous email request?
                  Thank you.

            • Hello.
              Sorry, I do not sure that clearly understand this.

              1) Option at the Booking > Settings > Payment (PayPal) page will make auto approve booking only in case if visitor click on return link to your website
              from PayPal website.

              2) And options from the Booking > Settings General page (if you will activate it) will make auto approve of any bookings (do not depend if it payed or not). It’s will make auto approve in any case.

              3) Such bookings statues visible at tee Booking Listing page.

              If you have an issue with showing pending or approved bookings at front-end side, then check also this. Please recheck for any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

              Otherwise, please send screenshots from Booking > Settings General page and Booking > Settings > Payment (PayPal) page and screenshot of your issue with status and link to your page with booking form to support @ wpbookingcalendar.com

              Kind Regards.

  5. Hi I just purchased this plugin and uploaded it to wordpress via FTP. However I am getting this message when trying to use the plugin "Your account is not active, please contact administrator."

    • Hello.

      You are seeing this error, because your WordPress user was not activated as regular user in Booking Calendar (have not own booking admin panel), and this user is not the super booking admin user.

      By default the first user in your website, its Super booking admin user.

      Please login to admin panel with this user. After this you will see access to the booking admin panel. Then you can activate the booking admin panel for other WordPress users at the Booking > Settings > Users page.

      You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo.

      Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

      Kind Regards.

  6. Hi all,

    I need to limit 2 reservations by a day.
    Ex.: If I got reservation for 9am to 10am and another one 1pm to 3pm. I need to block all the day. (no more reservation).

    Could you help me?

    • Hello.
      So if it’s does not depend from the timeslots so then you need to check the Booking Calendar Business Large version.

      If you need to make booking for these 2 timeslots so then check Booking Calendar Business Small or higher versions.

      1) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the “shortcode generator” on the right side of that page for the correct generation of the shortcode.

      You can use one”timerange” (timeslots) or “start time” and”end time” selections or”starttime” and “duration”of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      2) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/
      Also we highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

  7. Hi!

    I just purchased the Business Medium premium version of the plugin and I am trying to figure everything out. I need some information about adding pre-defined time slots to my calendar. I want users to be able to click on a day in the calendar, choose from pre-defined time slots, and then make their reservation. For some reason I don't understand where I would put the shortcode in the form in order to achieve this. Or perhaps there is a better way?

    • Hello.
      Whatch more about this feature in this video guide: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the “shortcode generator” on the right side of that page for the correct generation of the shortcode

      You can use one”timerange” (timeslots) or “start time” and”end time” selections or”starttime” and “duration”of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

    • Hello.
      Its possible in the Booking Calendar Business Medium or higher versions.
      In these versions at the Booking > Resources > Advanced cost page you can configure additional cost for the options selected in your booking form.
      Please read more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost

      Kind Regards.

    • Hello.
      Please open the Booking > Settings > Form page and recheck for any on standard symbols, there.
      Its seems that you have inserted into the booking form configuration some non standard symbols after each P or DIV element.

      You can try to reset your booking form to some standard booking form template (at actions toolbar) and then save the changes and then test it again.
      Otherwise, please try to recheck about any conflicts.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      Finally, if its will not help, please send the screenshot of Booking > Settings > Form page to support @ wpbookingcalendar.com
      Kind Regards.

      • Thnx for the quick response. This is the code on the form page:

        [calendar]

        First Name (required):[text* name]
        Last Name (required):[text* secondname]
        Email (required):[email* email]
        Phone:[text phone]
        Adults: [select visitors class:col-md-1 "1" "2" "3" "4"] Children: [select children class:col-md-1 "0" "1" "2" "3"]
        Details: [textarea details]
        [checkbox* term_and_condition use_label_element "I Accept term and conditions"]
        [captcha]
        [submit class:btn "Send"]

        Don't see anything strange there. Do you? Plugins deactivation is scheduled for this afternoon.

        • Hello.
          During posting here in forum it’s doesnnot show any such symbols.

          1) Try this.
          Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.

          If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

          2) Otherwise please send screenshot of Booking > Settings > Form page to support @ wpbookingcalendar.com

          Kind Regards.

        • Deactivating all plugins didn't help.. also changing the theme towards Seventeen didn't change the whitespace between the fields.

          Got anny suggestion?