Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I would like to change only a few words in the translation-file for German. Is there a .po file available to work with? I can see only .mo files in the plugin which cannot be edited by the poedit tool.
    Thanks
    Frank

  2. Hi i have a probleme. I purshased the business medium plugin what i want to do:

    User can select only by range of 3 days. It can be select from monday or thursday. But i can only select one time so i cannot do the all week .

    You can tried it here : http://www.forum-montreux.ch/reservation-espaces-temporaires/ click on emplacement 1 to see the calendar.

    So i tried to do a change on the select when 3 days do with javascript or if 6 days select do the rules with javascript. But it doesn't work what can i do ?

    $( "#nbrjour1" ).change(function() {

    if(this.value == '3 jours'){
    console.log('Vous avez sélectionné 3 jours');
    bk_days_selection_mode = 'fixed';
    bk_1click_mode_days_num = 3;
    bk_1click_mode_days_start = [1,4];
    } else {
    console.log('Vous avez sélectionné 6 jours');
    bk_days_selection_mode = 'fixed';
    bk_1click_mode_days_num = 6;
    bk_1click_mode_days_start = [1];

    }
    });

  3. Hi!

    What would be the best way to reload the form after submitting the booking form and the 'Thank you' message?

    Kind Regards

    • Hello.
      You can set instead of showing “Thank you” message, the redirection to the “Thank you” page. If you have set the same page where you are having the booking form, so then system just will reload the page.
      You can set it at the Booking > Settings General page in Form section.
      Kind Regards.

      • Thanks 🙂

        But I need to display the thank you message first. So maybe a page refresh after X seconds after clicking the button? Would that be possible?

        • Hello.
          Please try to make this fix.
          Please open this file ../{Booking Calendar Folder}/js/client.js

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code (please note, its exist in 2 places, so you need replace it 2 times):

          jQuery('.submiting_content').fadeOut( new_booking_title_time );

          and replace it to this code:

          jQuery('.submiting_content').fadeOut( new_booking_title_time ); setTimeout( function () { location.reload( true ); }, parseInt( 1000 + new_booking_title_time ) ); //FixIn: 8.2.14
          Please do not forget to clear browser cache before testing these changes.
          Kind Regards.

  4. Email not received on bookings.

    When a new booking is placed on the wordprass page, configuration has been setup for admin user to receive an email in order to confirm the booking. The admin user is operating on this email.

    Can you verify where this problem lies, do loggs exist where emails are sent from wordpress but not reaching the receiver or are the emails not sent at all?
    I have also tried the "send test email"-funktion without receiving any emails from wordpress.

    Please advise what measures to take in order to solve the problem or what additional information you are in need of.

    wordpress: http://brfhemfrid.se
    admin: brf.hemfrid@gmail.com

    • Hello.

      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Otherwise, please recheck your mail.log and your error.log in your server configuration, about any relative errors.
      If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
      Kind Regards.

  5. Im trying to Migrate from one calendar to another - I have the paid version (8.1) but when i request a .ics file so i can move the booking to my new calendar (before i delete the old one) I only get 1 years worth My bookings stretch into the end of 2019?

    How can i get a complete booking export that i can then import into my new setup?

    I can export the full bookings to CSV but there is not import for csv. Help!

    • Hello.

      You will be need to make this fix for having longer period of exporting bookings.
      Please open this file ../booking-manager/core/wpbc/wpbm-bc-export.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      function wpbm_export_ics_feed__wpbm_ics( $param = array( 'wh_booking_type' => '1', 'wh_trash' => '' ) ) { //FixIn: 2.0.2.3 if ( ! function_exists( 'wpbc_api_get_bookings_arr' ) ) return ''; // Get array of bookings. $bookings_arr = wpbc_api_get_bookings_arr( $param );

      and replace it to this code:

      function wpbm_export_ics_feed__wpbm_ics( $param = array( 'wh_booking_type' => '1', 'wh_trash' => '' ) ) { //FixIn: 2.0.2.3 if ( ! function_exists( 'wpbc_api_get_bookings_arr' ) ) return ''; // Start Date of getting bookings $real_date = strtotime( '-1 year' ); $param['wh_booking_date'] = date_i18n( "Y-m-d", $real_date ); // End date of getting bookings $real_date = strtotime( '+3 years' ); $param['wh_booking_date2'] = date_i18n( "Y-m-d", $real_date ); // Get array of bookings. $bookings_arr = wpbc_api_get_bookings_arr( $param );

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Kind Regards.

  6. Hello, I'm sorry but I can't figure out how to link "Terms And Conditions" to a page where guests can actually view the terms and conditions. Using a tags broke it. I'm using this shortcode:
    [checkbox* term_and_condition use_label_element "I Accept Terms & Conditions"]
    Thanks for your help!

    • Hello.

      Such configuration possible to have in the paid versions of Booking Calendar.

      You can use this code:
      <p>[checkbox* term_and_conditionuse_label_element "I Accept "] <a href="http://server.com/terms/" target="_blank" rel="nofollow">term and conditions</a></p>
      You have to see CHECKBOX then text "I Accept" and then link "term and conditions"

      Please note, "copy paste" this code into the simple TXT file and then copy paste it to your booking form from that file. Its to be sure that you do not copy some hidden character, that can generate some issues. Some email clients changing " to own symbols. Or use shortcode generator at the right side of Booking > Settings > Fields page.

      Kind regards.

  7. HI,
    Just bought small bus version.
    Is it possible to have the Admin panel in Spanish? If so, How do I change the language to Spanish?
    I understand how to do it in the messages but not the control panel itself?

    Thanks
    John

    • Hello.
      Yes, its possible.
      1) If you are using some translation plugin, like WPML or qTranslate, so then please check in interface of such specific plugin, where to change the language of your admin panel to Spanish. If after switching to Spanish language, the interface of Booking Calendar does not change, so then please recheck the active locale of Spanish language in such translation plugin. Its have to be es_ES

      2) If you just using pure WordPress, without translations plugin, so then you can switch language of admin panel and Booking Calendar at the WordPress > Settings > General page.

      Kind Regards.

  8. HI all,

    my form is like that :
    [select durationtime default:00:30 "Communication Animale – 45 minutes@@00:45" "Communication Animales – 20 minutes@@00:20" "Coaching Tutorat@@00:30" "Soin en énergie - 35 minutes@@00:35" "La Consultation combinée – 1 heure@@00:40" "Coaching Spirituel@@00:50"]

    I need to add durationtime title (Communication Animale) in the email notification. it is possible ?

    thanks

    • Hello.
      Yes, its possible. Please use this shortcode [durationtime] in the email template at the Booking > Settings > Emails page.
      Kind Regards.

  9. I know but its only show the Time Duration, I need to show the title (optional). It is possible ?

    • Hello.
      Unfortunately, no. Its possible to show only values, and not the titles. We will add this feature to the TODO list for having it in future updates of plugin.
      Otherwise, you can add one additional selectbox (which will duplicate selection) of service type in your booking form.
      Kind Regards.

  10. The browser overview in which the reservation form does not function correctly what I have been able to try:

    - Chrome
    - Opera

    Does function well in:

    - Internet Explorer
    - Mozilla Firefox
    - Microsoft Edge

    Guests at Opera and Chrome do not see that the last day of a reservation made is a changeover day that they take the next day. (the following screenshots of the different browsers)

    Perhaps it is also useful / wise to create an example on the left of the calendar which is a changeover day (under free - reserved - occupied).

    I'd love to hear from you how this can be resolved.

    Note: it`s a paid version

    • Hello.
      Can you send the link to this page, so I can test it?
      Thank you.

        • Hello.
          1) The change over days does not show as triangle for check in day because the calendar day cells is not the square.
          If you will insert the booking form as shortcode into the content of the post or page, so then in the Booking Calendar shortcode in the option parameter you can define the width and height of calendar for having showing calendar as square. Please read more how easily insert booking form or availability calendar into a pages https://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

          2) In your case, because you was added the Booking Calendar form as widget, you need to make CSS customization in the CSS file.
          Please open this file https://vakantiehuisjetippie.nl/wp-content/themes/huisjetippie/css/shortcodes.css

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )
          then add this code to the bottom of this file:
          div.widget_wpdev_booking .bk_calendar_frame { width: 350px !important; } div.widget_wpdev_booking .hasDatepick .datepick-inline .datepick-title-row th, div.widget_wpdev_booking .hasDatepick .datepick-inline .datepick-days-cell { height: 49px; } div.datepick-inline td.timespartly.check_out_time div.check-out-div { height: 105px; top:-5px; }
          Please do not forget to clear browser cache before testing these changes.

          3) the issue with check out date is seems like some conflict with your actual theme or some other plugin.

          To fix this isue have todo this code:
          div.datepick-inline td.timespartly.check_out_time div.check-out-div { height: 105px; top:-5px; }
          its already exist in previous fix from point #2.

          But please note, its will work for this specific situation, if you will change the width/height of calendar, so then probably there will be need to make some additional customization there.

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it..
          Kind Regards.