Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi support,

    Does your booking field has date picker yet that is lock just for date?

    regards,
    aaron

    • Hello.
      Its possible to select days only in the inline month view calendar. You can watch it in live demos or in video guides https://wpbookingcalendar.com/help/
      But in case, if you need to receive several bookings for the same specific date, so then in the Booking Calendar Business Large version possible to have only booking form with pre-selected date. Please read more about this here: https://wpbookingcalendar.com/faq/shortcode-booking-form-no-calendar/
      Kind Regards.

      • Hi There,

        I know but i wanted to create a date picker field for airport arrival. Is that possible yet?

        thanks.

        regards,
        aaron

        • Hello.
          The date-picker shortcode does not support for selection of the date(s) for submitting of the booking. Sorry.
          Its does not possible, because too much logic, like conditional or range days selection connected to inline months view calendar, which is not available in the date-picker like functionality.

          So its does not possible to selected date(s) for submit booking with date-picker field, in actual versions of Booking Calendar.
          Kind Regards.

          • Hi Support,

            I am not trying to creat a field as date picker for booking. I am just trying to create a field with date picker that has no logic behind and it is use to store as one of the booking data field.

            Currently I am creating it by seperating into several field.

            regards,
            Aaron

            • Hello.
              Ah I see. Unfortunately , such date-pickers fields in booking form still does not available in actual versions.
              We will add this feature to the TODO list for having it in future updates of plugin.
              Thank you.

  2. [cost_corrections] - I need urgently to know how it works.

    Thank you very much, Paula

    • Hello.
      If you add this shortcode to the booking form (at the Booking > Settings > Form page),
      so then during adding new booking(s) at the Booking > Add booking page (admin panel), you will see new field, where you can enter cost of the booking during creation of new booking. So its means that this cost will be saved as booking cost.

      Its working ONLY in admin panel at the Booking > Add booking page.
      At front-end side this shortcode will be escaped.
      Kind Regards.

  4. [deposit_hint] - O custo de depósito da reserva.
    [balance_hint] - Custo saldo da reserva - diferença entre o valor do depósito e o custo total
    [cost_hint] - Custo total da reserva.

    And about those?

  5. How can I change the color of some text of the e-mails that appears red color? Not nice to send an e-mail with red text, I think....

    • Hello.
      Please note, by default email templates does not have red color for text. Probabaly you was edited the email template and style.
      You can change it at the Booking > Settings > Emails page (in each specific email template).
      Please note you can switch from visual to text view mode your email content for edging more carefully.
      Or you can use toolbar for setting differnt styles to text as in post or pages content.
      Kind Regards.

  6. Hi,
    is it correct that the e-mails to customers only show the shortcodes available in the right 'help' manual?
    i'm trying to add cost's and aditional stuff to the mail but it only works when its included in the [content] area from the form,
    which then sends the same mail content every time a mail is sent.

    • Hello.
      You can remove [content] shortcode from the email templates.
      But you need to use all such shortcodes at the “Content of booking fields data” form and in booking form at the Booking > Settings > Form page, if you want to use these shortcode at the email templates, as well.
      Kind Regards.

  7. Hi
    i use the free version (8.1.2) with latest WP installed locally on my computer
    I have been able to add bookings from my former VRBO calendar using .ics file
    Now i am trying to enter a booking with an overlapping at each end (same day arrival/departure) with no success
    Am i doing something wrong ?
    Thanks for any help
    Philippe

  8. I have not yet synced my calendar but the available dates are every other week. How can I correct before I sync with AirBnB?

    • Hello.
      Please note, the Booking Calendar is import from .ics feed (generated by airbnb or any other source), all dates that saved there for exported events.

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.

      Now about export. Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.
      Kind Regards.

  9. Hi,
    I have installed your free version of the booking. Encounter some problems:

    - availability (red/green squares & color) does not show in front end, only calender with dates and legenda
    - when booking I get this error: Error during inserting into BD - Dates
    [F:/wpbc-booking-new.php| L:352|V:8.1.2| DB:Duplicate entry 15-0000-00-00 00:00:00 for key booking_id_dates::INSERT INTO wp_bookingdates (booking_id, booking_date, approved) VALUES (15, 0000-00-00 00:00:00, 0 ), (15, 0000-00-00 00:00:00, 0 ), (15, 0000-00-00 00:00:00, 0 ), (15, 0000-00-00 00:00:00, 0 )]
    => BUT, I have no access to the timings that you explain in your FAQ
    - above error is only on front-end screen, I get the email with the reservation dates
    - also your plugin does prevent the banner to be shown
    Can you give me some advice?

    WP version: 4.9.4
    PHP version: 5.5.38
    MySQL: 5.5.58-cll
    Template: The place 1.9 by AurelienD
    website: https://www.vakantiehuis-in-andalusie.be
    Reservation page: https://www.vakantiehuis-in-andalusie.be/beschrijving-2/beschikbaarheid/

    • Hello.
      It’s seems like because of some JavaScript error, that exist at the page or because of conflict with actual theme or other plugins.

      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.

      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      We just need to find the reason of this issue.

      Thank you.

      • Hello.
        Just was made additional checking. Its seems that this issue because of conflict with your actual theme.
        Your theme is update override some JavaScript files of calendar of the Booking Calendar.
        And because of that there exist some JavaScript errors and possible other issues.

        Please recheck in footer.php or in function.php file of your theme loading of these scripts:
        https://www.vakantiehuis-in-andalusie.be/wp-content/themes/theplace/js/jquery.datepick.min.js https://www.vakantiehuis-in-andalusie.be/wp-content/themes/theplace/js/datepicklang/jquery.datepick-nl.js
        And then remove it or comment loading of such scripts.
        Thank you.

  10. Hi, bought ¨the business large¨ version, I need to use the Check in and check out time, but also I need could make a range time, with [starttime] and [endtime].
    The proble is what, only when I got [rangetime], te system recognized the hour on date panel at reservation list, with [starttime] and [endtime]. does not works

    Every works well but nos the startime mode

    This is the code
    Form

    [calendar]

    Inicio [select starttime: 13:00 "08:00" "08:30" "09:00" "09:30" "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00" "20:30" "21:00"]
    Final [select endtime: 13:00 "08:00" "08:30" "09:00" "09:30" "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00" "20:30" "21:00"]
    Nombre (obligatorio):[text* name]
    Apellidos (obligatorio):[text* secondname]
    Cédula Id No. (obligatorio):[text* cedula]
    Email (obligatorio):[email* email]
    Teléfono (obligatorio):[text* phone]
    Dirección: [text address]
    Ciudad: [text city]
    País (obligatorio): [country]
    Adultos: [select visitors class:col-md-1 "1" "2" "3" "4"]
    Plan : [select plan "SPA BAÑO DE FLORES" "SPA FLORES PAREJA" "SPA CUNPLEAÑOS" "SPA FRESA CHOCOLATE" "SPA PAREJA" "SPA FRUTAL" "SPA MASAJE RELAJACIÓN 1H" "SPA TRADICIONAL"]
    Detalles: [textarea details]
    *Términos y condiciones: ésta solicitud de reserva está sujeta a aprobación por medio de correo, mensaje o WahtsApp una vez verificado el pago. Es por esto que los datos entregados en éste formulario son obligatorios.
    [checkbox* term_and_condition use_label_element "*Acepto los términos y condiciones"]
    [submit class:btn "Enviar"]

    Ante the list

    Cédula:[cedula]
    Nombre:[name]
    Apellidos:[secondname]
    Hora inicio:[starttime]
    Hora inicio:[endtime]
    Duración:[durationtime]
    Email:[email]
    Teléfono:[phone]
    Dirección:[address]
    Ciudad:[city]
    País:[country]
    Plan:[plan]
    Visitantes: [visitors]
    Detalles: [details]

    • Hello.
      Do you mean to use check in/out times (chnage over days) for one booking resource, and to user start and end time for other booking resource? Is it correct. Because it’s does not possible to use inside of one calendar (booking form). Instead of start and end time you will be need to use some other fields (selectboxes) with different names.
      Kind Regards.

      • Thanks, can you share me, any example please.
        Kind Regards.

      • Hello.

        You can insert the booking form, where you do NOT want to use "change over" (check in/out times) in the page like this: http://server.com/page-no-change-over/
        At this page the check in/out time will not work. At other pages its will work.

        If you need to disable the change over days at other pages, so then you need to make fix like this.

        Please open this file ../{Booking Calendar Folder}/inc/_bs/biz_s.php

        ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

        then find this code:

        function wpdev_booking_form_content ($my_form_content, $bk_type){ if( get_bk_option( 'booking_range_selection_time_is_active') == 'On' ) { $exception_pages = array( '/page-no-change-over/' );

        and replace it to this code:

        function wpdev_booking_form_content ($my_form_content, $bk_type){ if( get_bk_option( 'booking_range_selection_time_is_active') == 'On' ) { $exception_pages = array( '/page-no-change-over/', '/other-page/' );

        Where '/other-page/' relative to http://server.com/other-page/

        Kind Regards.