Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. with personal edition, can i configure my calendar with no more reservations for the same day at the same hour?

    • Hello.
      This functionality available in the Booking Calendar Business Small or higher versions.
      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.
      Kind Regards.

    • Hello.
      Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Otherwise please try clear browser cache and then test it.
      Kind Regards.

  3. Hi, I have "LiteSpeed Cache" plugin installed.
    I tried adding the exception to that page but didn't work.
    Then deactivated it and it worked.
    Thanks

    • Hello.
      You can try to delete all cached pages. Then activate this cache plugin. And then add the exception to the pages with booking forms.
      Kind Regards.

  4. hello
    im trying to link my wordpress calendar on my house website with a new website for my property that is for retreats.
    the new site is on wix.
    how can i sync up the calendar from this website with the calendar of that wix website?
    /Users/petawilson/Desktop/Screen Shot 2018-04-19 at 4.04.44 AM.png

    • Hello.
      Unfortunately Booking Calendar does not support import/export data from the WIX website.
      Sorry.

  5. Hello,
    is it possible to block 1 day after every booking and still let the customer choose check in and out time?
    Thanks

    • Hello.
      Yes, its possible in the Booking Calendar Business Medium or higher versions.
      In these versions (if you are using check in/out times (change over days) or timeslots in booking form), possible to define specific number of days/times as unavailable before or after the booking dates. check more here: https://wpbookingcalendar.com/overview/#unavailable-time-after-before-booking
      You can configure it at the Booking > Settings General page in "Availability section".
      Kind Regards.

      • Is it also possible to let the customer choose the check in and out time?

        • Hello.

          1) If you wan to use change over days (and not the times bookings), so then its does not possible. Its because for do not having times intersections. Usually for change over days the check in/out times always the same (but your visitors can use some other fields for selection of estimate time of check in - this field will be saved to the DB as any other text field). Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-change-over-days/

          2) But in case if you wan to use the different start and end time of booking each time, so then its more like selection of times for the booking. In this case, you need to deactivate the using of check in/out times at the Booking > Settings General page and use times fields at the Booking > Settings > Form page.
          Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
          Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

          You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

          Kind Regards.

          • hey,
            most of it works, when I use the 2 suggestion. However, the first day of the booking has the wrong color and is still available.

            • Hello.

              The first and last day is check in/out dates, and its still available because its not fully booked.
              You can try to set one day before booking as unavailable at the Booking > Settings General page in availability sections, as well, if you need this.

              If you are using the timeslots in booking form, so then the bookings with specific times is showing with clock icon. If you need to change the color of these days, then check this: https://wpbookingcalendar.com/faq/set-partially-booked-dates-color-as-available/

              Kind Regards.

                • Hello.
                  Can you send the link to this page with booking form and screenshot of Booking > Settings General page.
                  Thank you.

                    • Hello.
                      Yes, you are right.
                      Its working fine, if you activated the check in/out times (change over days), but if you are using start time and end time fields in the booking form, so then there this issue (its because of restrictions when you are using timeslots, for prevent of blocking entire day).

                      So in your situation you need to make this small fix.
                      Please open this file ../{Booking Calendar Folder}/inc/_bm/lib_m.php

                      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

                      then find this code:

                      if ( get_bk_option( 'booking_range_selection_time_is_active') == 'On' ) $conditional_date = 0; //If we are using check in/out times, so need to block also initial date else $conditional_date = 1; // Otherwise we do not need to block this date for times, booking, becaseu its will be blocked by check out date.

                      and replace it to this code:

                      if ( get_bk_option( 'booking_range_selection_time_is_active') == 'On' ) $conditional_date = 0; //If we are using check in/out times, so need to block also initial date else $conditional_date = 1; // Otherwise we do not need to block this date for times, booking, becaseu its will be blocked by check out date. // if we are using start time and end time shortcodes in the booking form, then $conditional_date = 0; $conditional_date = 0; //FixIn: 8.2.1.7

                      Kind Regards.

  7. Hi!
    Sorry for the bother, but I can't really find how, while importing via .ics from an external calendar, to set the reserved dates as booked and not as pendent.

    Many thanks in advance,
    Gabriel

    • Hello.

      1) If you need to auto approve all imported bookings, so you need to be sure that you are using latest update Booking Manager 2.0.5
      and latest update of Booking Calendar 8.2
      You can request the new update of paid versions of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) Then you need to open the Booking > Settings General page and in "Auto cancellation / auto approval of bookings" section, set this option "Auto approve bookings during import" as checked.

      3) If you are having some issues with import in general, so then watch this video guide about how to start import of .ics feeds (events/bookings) into Booking Calendar: https://wpbookingcalendar.com/help/import-ics-feed-video-tutorial/

      Kind Regards.

  8. Hello there,
    I try link exchange with booking.com and Air B&B, but this site don't recognized my link.
    What I have to do and where I can find right link of my site.

    • Hello.
      1) Please be sure that you are using latest version of Booking Manager 2.0.5 and Booking Calendar 8.2 (if you are using paid version of Booking Calendar, the you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/ ).

      2) You can configure and copy URL links to your .ics feeds that contain your bookings at the Booking > Settings > Sync > "Export - .ics" page. Watch this video guide about how to start export of .ics feeds from Booking Calendar into other services: https://wpbookingcalendar.com/help/export-ics-feed-video-tutorial/

      Please try to configure link with wpbm.ics at the end of links at the Booking > Settings > Sync > "Export - .ics" page, like this:
      /apartment2ics/wpbm.ics

      Please try to copy/paste that URL into browser and open it as some webpage, so you can check if you are having access to this .ics feed.

      Otherwise please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      Kind Regards.

  9. Hi,

    I've just purchased the Personnel version.

    I've added the calendar to my page but its not showing the booking fields or submit button?
    Can you help?

    Thanks

  10. Hi, I have MultiUser version. I have set a Contributor as a Regular User but when I login to the site as that Contributor the Booking calendar settings are not visible. Any idea why?
    Thanks!

    • Hello.
      Please log in as "super booking admin user", then open the Booking > Settings General page and in right section of this page in "Plugins menu" section, please be sure that you have set minimum user role for the "Booking Calendar menu pages" as "Contributor or Subscriber".
      Save changes.
      Then open the Booking > Settings > Users page and be sure that you have activated specific WordPress user as "Regular user" for having booking admin panel.
      Then login as this specific "regular user" and test it. Please note, by default "regular user in settings can start see from Booking > Settings > Form page. The Booking > Settings General page available only for "super booking admin users".

      You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/

      Kind Regards.