Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi, Im using Business Medium single site 8.2. on WordPress.com

    I'm just setting Payment request Email as Multiple mail,
    including the payment page link [visitorbookingpayurl]

    Can I set this [visitorbookingpayurl] link like the URL linked button(by html code or image)?

    I've tried some html code which links the URL at some button,
    but it doesn't work.

    thank you.

    • Hello.
      Sorry, it’s doed not possible in actual versions of Booking Calendar. You will be need to have some own css and or round element like span for finding this link and then configure css for the A element.
      So you can have this <span class =‘PayBtn’>[visitorbookingpayurl]</span>

      And then to use css in content of the email;
      .PayBtn a {
      ... your css for showing link as button
      }

        • Hello.
          You will be need to add this CSS in the conent of email template, which is located here:
          \wp-content\plugins\{Booking Calendar Folder}\core\any\emails_tpl
          Or you can try to switch from the Visual view to Text view mode your email, and add this css <style type="text/css"> .PayBtn a { ... your css for showing link as button } </style>
          to the email template, but its can have some issues in some email clients.

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
          Kind Regards.

          • I really appreciate your help!

            I have tried to add the css inside of
            at
            \wp-content\plugins\{Booking Calendar Folder}\core\any\emails_tpl\standard-html-tpl.php

            but it doesn't reflect...

            • Hello.
              1) First of all you need to be sure that you have selected using "Standard 1 column" email template,
              and HTML email format in this case at the Booking > Settings > Emails pages. If you have added your CSS to this file: standard-html-tpl.php

              2) You need to add your CSS inside of this section:
              <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title></title> <style type="text/css"> ...
              So its have to look like this:
              <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title></title> <style type="text/css"> .PayBtn a { }

              Of cource you need to use correct CSS inside of this CSS section.

              Additionally, different email clients, can show such CSS in different ways, as I was wrote in previous comments.

              Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
              Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
              Thank you for understanding.
              Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

              Kind Regards.

              • for sure I set just like you say, but it doesn't reflect..
                the shortccode appears just the URL link.

                Im testing at Apple mail and Gmail on several devices( Mac,iPad,iPhone,Win)

                • Hello.
                  Is it your CSS code in that CSS section .PayBtn a { ~ } correct ? Can you send what you use there ?
                  Did you tested this CSS with some other html page.
                  Try to test it in some simple HTML page, where you do not have any other included CSS files, only HTML link and that your CSS code, and after this try to test with emails.
                  Kind Regards.

  2. Hello,

    Hi, Im using Business Large single site 8.2. on WordPress.

    I've a problem with avaibality/capacity process... When I select the number of visitors, the price is well refreshing but the avaibality/capacity is not correctly refresh....

    For example, I create a booking resource with capacity 3 and maximum number of visitors as 1. Then I proceed to the reservation : I select 3 visitors and I pay. After booking validation, the capacity is refreshing to 2. But it would be at 0 !

    I followed carefully the tutorial video and doc but I don't find the problem. I can share screenshots if you want...?

    Thank you.

    • Hello.
      You need to open the Booking > Settings General page and in Advanced section set checked this option "Set capacity based on number of visitors", then activate this radio button "Display tooltip on calendar(s) to show availability based on total (fixed) number of visitors for the resource, which can be at free booking resource items."
      Save changes. Test with creation new bookings.

      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/
      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

      • Thanks for your answer. But I've already done these operations ('checked the option "Set capacity based on number of visitors"', watch the video...). I can send you screenshots to show you my set up if you want... ?

        • Hello.
          1) Please be sure that at the booking form at the Booking > Settings > Form page you are using visitors selection shortcode like this: [select visitors “1” “2” “3” “4”]
          2) Please make new test booking to test it.
          3) Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

          4) Otherwise please send screenshot of Booking > Settings General page, and Booking > Resources page and link to the page with booking form to support @ wpbookingcalendar.com

          Kind Regards.

  3. Hi there

    On our website, users can book rooms for meetings. They can either chose a slot or book the whole day. I would like to have a radio button on top where they can choose what options they want:
    - whole day
    - a slot

    When choosing "a slot" it should display all the necessary fields we already set up (start time, duration), but when chosing "whole day" it should no longer display those fields but only the price for the day. How can I hide a section of options based on wheter a radiobox is checked or not?

    Best,
    Marcial

    • Hello.
      Its does not possible with radio buttons as in your example, but its possible with selectbox, where visitor can select to book full day or specific time-slot.
      For example:
      <p>Select Times:<br />[select* rangetime "Full Day@@00:00 - 23:59" "10:00 AM - 12:00 PM@@10:00 - 12:00" "12:00 PM - 02:00 PM@@12:00 - 14:00" "02:00 PM - 04:00 PM@@14:00 - 16:00" "04:00 PM - 06:00 PM@@16:00 - 18:00" "06:00 PM - 08:00 PM@@18:00 - 20:00"]</p>

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Kind Regards.

  4. Hi there

    Thanks, that works!

    I have another question.

    In the calendar, the user can choose several dates. If I submit a reservation, it correctly blocks that time on those days. However, the price doesn't adjust accordingly to the number of days. I use the normal [cost_hint] shortcode. I assume I somehow have to set an arithmetic expression within the advanced cost tabs to multiply the price of each slot with the number dates, correct? How would I do that?

    Thanks

    • Hello.
      You need to recheck your cost settings.
      1) Please opne the Booking > Settings > Payment page, recheck that you have set "cost per 1 day" there.
      Also if you want that cost will calculated based on your times selection (based on 24 hour per day, and is means cost per day / 24 hours * number of hours for start day, and the same situation for check out day/time), so you need to activate this option: Time impact to cost.
      Othersise, please leave this option uncheccked, if you want to have cost per days only.

      2) Also please recheck your rates at the Booking > Resources > Cost and rates page. Watch it in this video guide https://wpbookingcalendar.com/help/rates-daily-costs-video-overview/

      3) Recheck your "Valuation days" configuration. Watch it in this video guide https://wpbookingcalendar.com/help/valuation-days-cost-video-overview/

      4) If you need that your options in the booking form impact to the booking cost, like selection of the visitors or some other checkbox in the booking form, so then you need to configure additional cost at the Booking > Resources > Advanced cost page. Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      If you still will have the issue, please send the screenshot of this issue, and explain what exactly cost you aspect to get there. Also please send screenshots from the all pages (that I was explained before) relative your cost configuration. Please send it to support @ wpbookingcalendar.com
      Kind Regards.

  5. Hello there, i have the Business Medium SingleSite.
    Recently in Greece the government added an extra tax for every hotel. This tax is 0,5 euros per day for each apartment. So for example if my apartment costs 100 euros per day, and the customer choose to stay for 3 nights, the total cost should be 100 x 3=300 euros for the apartment, plus 0,5 x 3=1,5 euros for the tax. So the total cost should be 301,5 euros.

    Is there a way to add this extra tax, on the final cost?

    Best regards

    • Hello.
      Its possible in the Booking Calendar Business Medium or higher versions.
      In these versions you can add checkbox options to the booking form, and then add additional cost for these options at the Booking > Resources > Advanced cost page. So its can be tax fee or any additional fee. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/
      Kind Regards.

      • I tried it, but i noticed something starnge. The tax is 0,5 euros per day. But the total cost comes out always without decimal point, it comes only as integer.
        So for example for 1 night it says 1 euro for the tax (It should be 0,5 euro).
        For 2 nights it says 1 euro for the tax (This is right).
        For 3 nights it says 2 euros for the tax (It should be 1,5 euros).
        For 4 nights it says 2 euros for the tax (This is right).
        etc...

        • Hello.
          Please open the Booking > Settings > Payment page and in the currency section please be sure that you have specified number of decimal after point as 2 digits.
          Kind Regards.

        • Sorry i found the answer. Its on settings-currency format-number of decimal points.

  6. Hi, On the listings pages on a site using "Real Estate 7" theme the form and calendar are next to each other in 2 columns. Example:
    https://japanbackpacker.com/listings/stylish-apartment/
    In the theme's Custom CSS this code was added to make the form and calendar level with each other at the top:
    .standard-form { float: left; width: 50%;}
    .wpbc_change_over_triangle { float: right; width: 50%;}
    .bk_calendar_frame { float: none; width: 100%;}

    I'd now like to use Wizard (several steps) form template but it doesn't work. I think this might be because of the above code.

    If true, which lines of code should I remove to make Wizard form work or is there another way?

    Thanks!

  7. Hello
    is it possible to delete text in the sent e-mail of the booking request? Thanks to the GDPR now also the entire text is in the email.

    Dein Vor und Nachnamen: -
    Deine Straße: -
    Deine Stadt: -
    Deine Postleitzahl: -
    Deine Telefonnummer: -
    Deine E-Mail Adresse: -
    Ab wann möchtet Ihr Buchen ?: 13:00 Uhr
    Wie viele Stunden wollt Ihr Buchen ?: 3 Stunden
    Wo ist euer Event: -
    Die Verkleidungskiste für den absoluten Party Spaß ?:
    Persönliches Layout auf den Ausdrucken ?:
    BlitzStick mit all euren Bildern in voller Auflösung (USB-Stick) ?:
    Personal zur Betreuung der BlitzBox (Je nach Verfügbarkeit) ?:
    Habt ihr einen Promo - Code dann her damit:

    Wenn Sie die im Kontaktformular eingegebenen Daten durch Klick auf den nachfolgenden Button übersenden, erklären Sie sich damit einverstanden, dass wir Ihre Angaben für die Beantwortung Ihrer Anfrage bzw. Kontaktaufnahme verwenden. Eine Weitergabe an Dritte findet grundsätzlich nicht statt, es sei denn geltende Datenschutzvorschriften rechtfertigen eine Übertragung oder wir dazu gesetzlich verpflichtet sind. Sie können Ihre erteilte Einwilligung jederzeit mit Wirkung für die Zukunft widerrufen. Im Falle des Widerrufs werden Ihre Daten umgehend gelöscht. Ihre Daten werden ansonsten gelöscht, wenn wir Ihre Anfrage bearbeitet haben oder der Zweck der Speicherung entfallen ist. Sie können sich jederzeit über die zu Ihrer Person gespeicherten Daten informieren. Weitere Informationen zum Datenschutz finden Sie auch in der Datenschutzerklärung dieser Webseite. (Sorry wir müssen das schreiben ... ): ja

    22. Juni 2018

    https://blitzbox-ulm.de

    Best regards
    David Melchior

    • Hello.
      You can edit email templates at the Booking > Settings > Emails page. If you do not want to use [content] shortcode in the email template for showing all booking details, so you can use specific filed shortcodes, like [name] or [secondname] that you was used in the "Content of booking fields data" form in the Booking > Settings > Form page for showing only specific data from the booking. Or you can remove all shortcodes to not show booking details at all. You can configure it at the Booking > Settings > Email page.
      Kind Regards.

  8. Hello!
    Next, I would ask for your help. We are currently using Business Large 6.2. Now, we will replace it again, but I do not know which one would be the better. Medium or large. 1 apartment will be cask issued 1 date with 1 booking so there will be no multiple booking. There is a season filter, there will be two unique fields as it is now, filtering these filters by jquerrry. As I looked at what we need, the medium version would be enough. (this page is http://www.bms-apartment.com/foglalas/) or it would be nice to add a custom payment gateway if you can, but this is not a condition. You might want to know how well I think it would be enough for our booking system to be a medium version:

    Thanks
    Peter

  9. Thanks for your help.
    My problem is just that the origin of the current version is unknown, it can be a fractured version and it may cause continuous white death. I'm afraid that if I upgrade, then I'll bring you the bugs. (for example, in the case of white deaths, the plugin switch-on will help but when it triggers a "3-character error generated" error message when activating it, although I would probably have to re-write the code snippets in the new version, but I think it is negligible.
    Anyway, is there any experience or something similar to working with AIT-THEME templates?

    Thanks
    Peter

    • Hello.
      Sorry, previously we was not tested plugin with AIT-THEME templates.
      Kind Regards.

  10. Is there anyway I can download the email addresses of senders in csv using the booking calender plugin?