Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Whoop I thought this was an email, not a post -- please remove my site url from my previous post!! Thanks

  2. Hi,

    I got this issue "Booking resource does not exist. [ID=1]".
    after configuring my Business Small SingleSite 8.1.2 booking pluging. I want to include the booking form INTO the listing page NOT IN AN INDIVIDUAL BOOKING PAGE. My template is WP Pro Real Estate 7. Before it was working but since 2 months i have this bug and I can't solve it with the suppont archives available.
    https://www.caribbeanvillaretreats.com/listings/villa-mediterranea-sea-horse-ranch-cabarete/

    I did't introduced "manually" the booking form onthe listings. The booking form plugin is in certain way integrated or inserted in the body of the listing.

    I use this template

    Theme Name: WP Pro Real Estate 7
    Theme URI: http://themeforest.net/user/contempoinc?ref=contempoinc
    Description: A responsive real estate theme, designed by Contempo.
    Author: Chris Robinson
    Author URI: http://www.contempographicdesign.com
    Version: 2.6.8
    Text Domain: contempo

    And where I insert the calendar is in the single listing configuration for this paid template. I tried to create different resources but it takes always (authomaticly) the RESOURCE ID=1 and I can't change anything niether in the template or in the css editor. Please see images below. Thank you very much

  3. Hi,

    Is it possible to disallow end selection date of saturday and sunday?

    I can set it on initial selection that they can not select saturday and sunday, however i can not disallow end date on saturday or sunday.

    • Hello.
      You can specify how many days possible to select and because you specify start weekday so then you can specify number of days selection that DOES NOT ending at Saturday day.
      Kind Regards.

  4. Do you know if the plugin works with the Elementor page builder ?
    When I past the short code, I can't see the calendar.

    Thank you for your answer.

    Maxime

  5. I have the small business version and want people to be able to book more than 1 resource. It's a small fishing lake and people sometime want to book a place/resource for a friend at the same time as they book. This would be like someone booking two rooms at a hotel for a family for example. It would mean that payment is handled in 1 transaction rather than 2 or more. Can this be done or do they have to make 2 separate bookings?

    This is a very small business so I really dont need the large or medium versions, is that my only option?

    • Hello.
      Unfortunately it’s does not possible to make such bookings during one booking process. You will be need to make 2 separate bookings.

      We will add this feature to the TODO list for having it in future updates of plugin.
      Thank you.

  6. We have been using your bookings plug-in for several years. Suddenly I and my customers are receiving this error message when trying to enter reservations. I have not made any recent changes to passwords. How can I fix this?

    Warning: mysql_real_escape_string(): Access denied for user ''@'localhost' (using password: NO) in /home/.../wp-content/plugins/booking.bm.5.0.4/lib/wpdev-booking-functions.php on line 1577

    • Hello.
      It’s seems because of using old versions of Booking Calendar with latest version of WordPress you are having this issue.

      Please update your version to the latest update.

      You can request the new update of Booking Calendar on this page: http://wpbookingcalendar.com/request-update/

      Kind Regards.

  7. I have installed the latest version of Version 9.Business.Small.SingleSite.8.2. I have been using this plugin successfully for almost 3 years. Recently i have been having front end and back end issues. I get spinning cursor on front end when clients try to book on mobile or desktop, I am unable to delete bookings in admin. I get "processing" cursor, no results. I am not getting emails on a regular basis. I am alsp getting "0 error" sometimes. I have deactivated almost all plugins. I am running WP 4.9.6

  8. Hello,

    When I fill in the booking form and I have for example kept an input field empty, I get a message next to that field and the browser automatically scrolls to this specific field. The problem is I am using a theme (Villa WordPress theme) with a fixed menu and the emty field with the message disappears under the menu. Is there a way to fix / correct the end position of the automatic scrolling?

    Thanks,

    Robert

    • Hello.

      If you want to remove the scrolling to the form fields, during this process, so then please make this fix.
      Please open this file ../{Booking Calendar Folder}/js/client.js

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      function showErrorMessage( element , errorMessage) { if(typeof( bk_form_step_click ) == 'function') { bk_form_step_click(); // rollback to 1st step, if system will show warning and booking form is using this customization: in the Exmaple #2 here: https://wpbookingcalendar.com/faq/customize-booking-form-for-having-several-steps-of-reservation/ } makeScroll( element );

      and replace it to this code:

      function showErrorMessage( element , errorMessage) { if(typeof( bk_form_step_click ) == 'function') { bk_form_step_click(); // rollback to 1st step, if system will show warning and booking form is using this customization: in the Exmaple #2 here: https://wpbookingcalendar.com/faq/customize-booking-form-for-having-several-steps-of-reservation/ } // makeScroll( element );

      Otherwise, you will be need to make some fix inside of this function:
      function makeScroll(object_name) { ...

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.

      PS Please do not forget to clear browser cache before testing these changes.

  9. Hello, I am trying to add a page so my client can access their bookings, the only problem is when you click on the names of the booking no details show. Is there a way to make the details popup when you click on the name? Also, is there another format that can be used, like a list format?

    https://favret.com/testing/

    Thank You

  10. Hi
    I just bought it but I have a wonder that after booking my Clients will be led to another page to say thank for booking, but can I add the " shortcode form" like in setting of theme of the plugin ? so that my Clients can see their information in the page of thank for booking.

    • Hello.
      Currently this is not possible in actual versions. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin.
      Kind Regards.