Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello.

    I'm using the free version 8.2, while figuring out if the personal version will meet my needs. I'm on WP 4.9.6, PHP 5.6.36, using the Intimate Theme and WPBakery Plugin.

    At the moment, I'm having difficulties with the form. I'm pretty much using every kind of form field successfully, but the checkbox field isn't working. The field shows the title text but the checkbox to select is not there. Any help is much appreciated!

    http://www.christineheine.website/booking/

    • Hello.

      this issue because of CSS conflict with your actual theme. Your theme is replacing looking of checkbox and selectboxes in the booking form.
      To fix issue with selectboxes, please make this fix.
      Please open this file ../wp-content/plugins/booking/css/client.css

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then add this code to the bottom of this file:
      .booking_form [type="checkbox"]:not(:checked), .booking_form [type="checkbox"]:checked { opacity: 1; position:relative; vertical-align: middle; }

      Please do not forget to clear browser cache before testing these changes.

      Kind Regards.

  2. Greetings!

    I would like to hide fields that customer has not filled from backend reservation list, emails and ics-feed. Is it possible somehow?

    BR
    Veikko

    • Hello.
      Unfortunately to hide form fields, that customer was not filled, does not possible in the emails or at Booking Listing page. Sorry.
      Kind Regards.

  3. Hi, a customer edited their booking and was able to book a time slot in a week that was already fully booked. It did not show that it was fully booked when they were editing their booking. For now, I have hidden the edit booking option, but how can I fix this?

    Thanks,
    Chelsea
    http://aaleather.com/book-a-bible/

    • Hello.
      Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

  4. Hi Support,

    I’m working on a website project for a castle booking service in France.

    I’m looking for a calendar plugin to display on all my castle pages to show availability to customers.

    I think I’ll create a special Custom post type for my Castle and customize it with ACF and i’m interrested to your plugin.

    Is there any particularities to work with Custom post type and your plugin ?

    Other question, I need to setup a search form among my castles with availity dates

    Is that possible in php to ask your plugin the informations to select any available CPT ? (In my case 1 calendar = 1 CTP post)

    Thanks for your help.

    MC

  5. I am trying to let people pay a deposit, but not until I approve the booking. Currently, once I approve it and send a payment request, it requests the full amount. Is there a way to request a deposit or at least give them the choice to pay a deposit or pay full?

  6. Hello,

    I'm using the Booking Calendar Business Medium SingleSite 8.2 and put the booking Calendar on sidebar widget Area.
    When I change the resource, the calendar of all pages becomes the same calendar. How do I set up a different resource calendar on each page? Which setting is wrong??

  7. Hi, is it possible to have the calendar export both confirmed and pending books?

    • Hello.
      Basically during export bookings via .ics feeds, the Booking Calendar is export both: pending and approved bookings.

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      • Thanks, I have worked out the problem. it syncs all bookings and pendings, but only for 12 months in the further. Is there any way to make it sync all future bookings, even ones that are more than a year away.

  8. Hello, how am I able to syncronice the calender with Airbnb and Booking in order to have updated reservetions both directions.

    • Hello.

      1) Booking Calendar plugin is supporting

      - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)

      - and export bookings to .ics feeds (files), which possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.

      Export. Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      2) Please note, the Booking Calendar can import or export bookings from any website, that support import/export .ics feeds. But its does not fully automatic way. Please read above description.

      Also if you will delete or update some booking in some service (like booking.com), in this case, system will not make update of these changes at the Booking Calendar.

      Booking Calendar support only import new bookings or export exist bookings from Booking Calendar into .ics feed.

      Kind Regards.

  9. Dear Support and all Users,

    I'm asking you why the calendar is not showing in the side of this page: http://cincinhouse.com/vacation-rentals/ and there's always the same message.

    I really need to know how to solve this problem, pleeease!

    I will love you forever.

    Elisa

    • Hello.
      1) I was checked your website, and I can see calendar at the right side in sidebar. I was able to submit new test booking.

      2) In case, if you still will have this issue. Please recheck firstly this: https://wpbookingcalendar.com/faq/why-the-booking-calendar-widget-not-show-on-page/

      3) Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      4) Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      Kind Regards.

  10. Is it possible to do hourly bookings in the free version?

    • Hello.
      Currently it’s does not possible.
      With next update 8.3 of Booking Calendar Free version will be possible to use timeslot list in this version, as well. This verion will come during summer.

      If you need more advanced functionality with times bookings, then check the Booking Calendar Business Small or higher versions.
      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the “shortcode generator” on the right side of that page for the correct generation of the shortcode. ~ You can use one”timerange” (timeslots) or “start time” and”end time” selections or”starttime” and “duration”of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/faq/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.