Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi!

    Is there a way to prioritize conditions for the day selection conditions?
    I have 1 condition where customers have to book a minimum of 8 days in a specific season, starting from Fridays.
    For another season they're able to book a minimum of 4 days. Starting form Fridays and Mondays. But when this condition is set, it applies to the other season too (since it's the weekday condition).

    This is my configuration:

    options='{select-day condition="weekday" for="1" value="5"},{select-day condition="weekday" for="5" value="4"},{select-day condition="season" for="Hoogseizoen" value="8,15,22,29"},{select-day condition="season" for="Laagseizoen" value="4,5,8,15,22,29"}'

    How can I fix this?

    Thanks!
    Robin

    • Hello.
      You need to remove the weekdays conditions from the shortcode. Then cravats 2 new season filters, which will include those weekdays in all days s except the seasons that you was have before.

      So instead of weekdays contains please use only season conditions.
      Thank you.

      • Thanks for the fast reply!
        I don't get it. Can you show me a example with my code (if it isn't bothering)?

        Thanks.

        • Hello.
          Similar to this

          options='{select-day condition="season" for="Allothermondays" value="5"},{select-day condition="season" for="Allotherfridays" value="4"}},{select-day condition="season" for="Hoogseizoen" value="8,15,22,29"},{select-day condition="season" for="Laagseizoen" value="4,5,8,15,22,29"}'

          Where allothermondays and allotherfridays it’s 2 new seasons which will include only Mondays or Fridays except days from Hoogseizoen and Laagseizoen.

          Kind Regards.

  2. Hello,

    I would like to ask a question about the functionality of the paid version and the flow from selection to payment.

    My client wants to be able to select a date, click send, and then be taken to a checkout and billing page where they can cancel transactions. Is this possible with Booking Calendar?

    Thanks

    Nick

    • Hello.

      1) Please note, the Booking Calendar does not support the "shopping card" functionality, where after selection of dates in several calendars, you can make check out at some other page and make payment.

      Instead of that in the Booking Calendar Business Small or higher versions is supporting payment forms after submit of booking.
      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      2) Please note, you can activate " Auto-cancel bookings " at the Booking > Settings General page in "Auto cancellation / auto approval of bookings" section.

      So if the booking is not approved, and do not have the successfully payed status, this booking can be auto canceled after specific amount of time.

      You are need to be sure that all "good bookings" have to be approved or have the successfully payed status.

      Because if you are using the PayPal standard integration and your visitors is made the payment for the booking, but do not click on the "return link" on PayPal site to your site, so Booking Calendar do not know that the payment is successful, and this booking can be auto canceled with that feature.

      So sometimes its possible that the successfully payed bookings will not have this status and that's why can be auto-canceled, if you do not approve them.

      Ideally (for PayPal) you will be need to activate and correctly configure the PayPal IPN system, at the Booking > Settings > Payment page and in the PayPal account. So in this case the PayPal have to send the messages directly to your booking system.

      Please be sure that you have correctly entered details at the Booking > Settings > Payment > PayPal page (success url and failed url, as well).

      You can check overview of different Booking Calendar versions at this page: https://wpbookingcalendar.com/overview/

      Also you can test live demos https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Please watch more useful video guides here https://wpbookingcalendar.com/help/

      Kind Regards.

      • Instead of that in the Booking Calendar Business Small or higher versions is supporting payment forms after submit of booking.

        How can this be done in the interface? To be clear, I want clicking submit on the calendar to take you to a checkout and then another to take you to the form for filling out information and payment.

        Thanks

        Nick

        • Please watch video guide and test live demo.
          Check links in my previos comment.
          Thank you.

  3. Is there a way to have BOTH deposit pay and early pay options? I have them set up with deposits 90+ days out and early available at 6+ days, but if I test at, say 100 days out, it only shows deposit and no early pay discount.

    • Hello.
      Its have to work.
      I was set cost of booking resource as 100 USD per day.
      Then set early pay discount as 10%
      and set deposit payment as 50%.

      So after selection of 2 days (where check in day later than 90 days (in a future)), I was get total cost as 180 USD (instead of 200 USD), with our 10% discount for early days booking. And then after click on Send button, I had get booking form with deposit payment as 90 USD (which is mean 50% from the discounted cost 180 USD).

      Pleas recheck everything. Be sure that you have activated (set checked), deposit and early booking payment discount. And be sure that you have selected dates that fit to early booking pay discount.
      Kind Regards.

      • Hey, thanks for the feedback. I have those set (early and deposit). I wonder if it's due to having an 8 day selection number (we want to rent Saturday to next Saturday). That was another question I had that I'll go ahead with. I have Saturday to Saturday selection and that works great, but in the bookings it shows Saturday through the next Friday (10 am check out - 4:00 PM check in). Thanks for your help!

        • Hello.
          Please be sure that you have set range days selection for 8 days.

          Also recheck that this option “Set check out date as available” at the Booking > Settings General page is unchecked.

          Kind Regards.

          • That did the trick! Bookings are showing the full Sat through Sat - thanks! Will reply to the other thread regarding the deposit/early pay. Thanks!

      • So, am I seeing correctly that the system only allows the deposit if it's selected as an option as well as early pay? I may not have been clear.

        I want the user to be able to pay a discounted rate if paid in full (10% discount) OR have the option to pay a deposit on the full (non discounted) amount as a split pay for bookings that are over 90 days away. Is that possible?

        • Hello.
          You can activate to show deposit and total booking cost payment forms at the Booking > Settings > Payment page.

          But if you will use early booking discount at the Booking > Resources > Cost and rates page, then it’s will be apply to all costs (of course if dates apply to this discount).
          Retest it.
          Kind Regards.

  4. Hi. I have a problem with the email not being sent about a new booking. This is both on the admin side and the customer side

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  5. good morning,
    In the calendar view of reservations appear 30 days, the question is
    if you can make it visible 15 days. Thank you

    • Hello.
      Currently this is not possible in actual versions. Sorry.
      Booking Calendar support only inline month view calendars for days selection.
      Kind Regards.

  6. When I do advcnced cost, 1 set of drop down box keeps saving it as 100% it not changing it to

    10/day
    20/day
    30/day

    • Hello.
      1) Please be sure to use latest update 8.3.2
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) Be sure to select specific custom or standard form at the toolbar (if you have several custom booking forms).

      3) Enter only digits for the costs.

      4) If you still will have this issue, please reset your booking form at the Booking > Settings > Form page (which generate this issue) to some default form, and then test it again. If it’s work, add one field by one into the booking form at the Booking > Settings > Form page and Then make configuration at Booking > Resources > Advanced cost page to check what exactly generate this issue.
      Thank you.

  7. Hi,
    we are using Ver. 8.32 (small business).
    We now have a [bookingcustomerlisting] page, which works more or less. However when my customer has only one booking in one resource, the [bookingcustomerlisting]-page shows all resources (and in a different order than we usually have them).
    Is it possible to show the customer only a specific number of resources (rooms 1, 2, 5, 4, 8) in that specific order? And if possible in all the months exactly those resources - regardless if the customer had a booking in that room or not?

    And one more: Does it have to be the monthly-view or can I (or the customer on his/her page) change the view to week or day?
    Thank you
    Frank

  8. Hi!

    Is there a way to use the client's email-address in a confirmation mail by using a shortcode? I would like to have the email address in the mail-subject.

    Thanks!
    Frank

    • Hello.
      Please use this shortcode in the email subject at the Booking > Settings > Emails page:
      New booking from [email]
      Of course in the booking form at the Booking > Settings > Form page you need to use this shortcode for visitor email entering:
      <p>Email (required):<br />[email* email] </p>
      Kind Regards.

  9. Hi, I have just purchased the Medium version (14 Aug 2018) and find it ok for single week bookings either 1 click or two click. Both pick up the season cost and advanced options as we have additional charges for 7 or 8 persons. The problem we have is when we allow a customer to select two or three week periods in the calendar but the cost only uses the first week and does not add the second and third to make up the total cost. This happens whether in the same season period or multiple season periods. Please can you help us with this as I do not want to restrict bookings to single weeks.

    Thanks

    • Hello.
      You can set cost per 1 day for specific season at the Rates section at Booking > Resources page. So if you have cost per week as 1400 usd, so then cost per 1 day in this season will be 1400 / 7 = 200

      Watch it in this video guide https://wpbookingcalendar.com/help/rates-daily-costs-video-overview/

      Otherwise if You want to use “Valuation days” cost Settings you need to configure several values, like

      Together 7 days = 1400 usd for all days.
      Together 14 days = 2800 usd for all days.
      ...

      Kind Regards.

  10. I am not seeing my days displayed as Partially Booked even though I have manually approved a booking. I have 1 Lodge that has 12 beds, so I set it up as 12 Resources, correct? I do NOT want the customer to select a Bed (Resource), but just be able to see a day as Available, Partially Bookd, or Fully Booked. Yes, I have version 8.3.2
    See: https://sindomartrophyhunts.com/reservations/
    Thank you for any help,
    Derrill

    • Hello.
      The partially booked days with clock icons it’s only for the days that was booked for specific time-slots.

      The availability (how many available slots (child booking resources)) is showing in mouse over tooltip. Please check here
      https://bl.wpbookingcalendar.com/demo/standard-rooms/

      So in legend item the partially booked item relative to the dates that was booked for specific time-slot only.
      Kind Regards.