Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Good evening,

    When someone tries to pay via Stripe, they get this error message:

    Forbidden You don't have permission to access /wp-content/plugins/booking.bm.8.3.2/inc/gateways/stripe/stripe-charge.php on this server.

    Any idea?
    Thank you

    • Hello.
      You need to allow access to this file. After visitor make the payment, Stripe send request to this file about status of payment and then system approve or decline the booking.
      It’s seems that your server configuration block access to the /wp-content/plugins/ folder. Please recheck this or contact support of hosting about reconfiguring server access.

      Also you can try to check about any conflicts.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      Kind Regards.

  2. i am using the aggregate parameter and works fine on the front end but in the admin, it does not look like it links the resources calendars. is there some way to do that so that if calendar a is booked, the timeslot will be blocked for calendar b in the admin as well?

    • Hello.
      Unfortunately, no. Sorry. Aggregate parameter possible to use only in the Booking Calendar shortcodes for front-end side.
      Kind Regards.

  3. thanks for getting back to me. Are there any plans to add this sort of functionality?

    basically it sounds like the safest thing to do is have the site admin not use the admin and create "manual" bookings through the front end to make sure that time slots are not double booked?

    • Hello.
      We will add this feature to the TODO list for having it in future updates of plugin.

      Yes, you can create such new bookings at front end side.

  4. ICS import from airbnb returning wrong date (7 hours early)
    Hi there,
    I'm importing a ics feed from airbnb into my site, which has the personal single 8.3 installed. The import works fine, except that it imports each booking showing at 5pm the previous day. I believe airbnb has the bookings on the feed starting at 12 am, so this means the bookings are coming in 7 hours early. The airbnb and the site have the same time zone (Vancouver canada). I've tried changing the time zone on my site to 8 hours later and reimported, but the test booking still shows up 7 hours earlier than it should be.
    Please advise how to fix this. Right now I have to manually edit each booking.

    • Hello.
      Please try to set correct timezone at the Booking > Settings > Sync > “General” page.
      Kind Regards.

  5. Is it possible to add time slots to the form in the free version of this plugin?

    I've tried, and they aren't added, even after switching to the twentyseventeen theme and deactivating all other plugins.

    Any idea what might be going wrong.

    Thanks in advance!

    • Hello.
      Yes, it’s possible at the Booking > Settings > Form page. Watch more here: https://youtube.com/watch?v=-pOTMiyp6Q8&feature=youtu.be

      Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

  6. Hi!

    We use the plugin for 6 rooms on a boat that can be booked for whole weeks. For this, we would like to give an overview of room availability. we added the calendar, managed to delete the names of the existing bookings. However, the calendar ist not scrollable. Can you help??

    Link to Homepage:

    User: Admin
    PW: bluesail18

    • Hello.
      Its really weird...
      But how did you inserted the timelines into your exist page?
      You need to insert it via Booking Calendar shortcode: https://wpbookingcalendar.com/faq/shortcode-timeline/

      Please read more how easily insert booking form or availability calendar into a pages https://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      In this case will be correctly defined this JavaScript variable:
      var wpbc_timeline_obj = {};
      currently you are having this JavaScript error at the page:
      ReferenceError: wpbc_timeline_obj is not defined
      because of this you can not scroll the months.
      Kind Regards.

      • Hi
        We read / watched all the information/videos in the links and inserted the calendar once again. However, we still get the JavaScript error and can not scroll.. We also checked different browsers..

        Currently, our short code looks like this:
        [bookingtimeline type='6' view_days_num=90 header_title='All Bookings' scroll_month=2 scroll_start_date='2016-11-17']

        Link to Homepage:
        https://www.blue-sail.ch/kabinen/

        HTACCESS:
        User: Admin
        PW: bluesail2018

        We're out of ideas.. Can you help??

        • Hello.
          Did you make any source code modification of Booking Calendar ?
          Please make update from your exist update 8.2 of Booking Calendar to the latest update 8.3.2
          You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

          Please follow instruction (here https://wpbookingcalendar.com/faq/update-older-to-newer-paid-version/), how to make update.
          Please upload new update to the folder like this "booking" and not the folder like this "WP Booking Calendar" that you are having right now.
          May be spaces in the folder name generate some issues. So please try to update it to the original latest update of Booking Calendar.
          Thank you.

          • Thanks for the prompt reply.

            No, we didn't do any source code modifications or changed folder names.
            We successfully updated the plugin according to your instructions. However, still no luck with scrolling..

            Currently, there are these folders:
            - booking-manager
            - booking.bm.8.3.2 (new)
            - WP Booking Calendar

            Can we delete the folder WP Booking Calendar?

            • Hello.
              Yes, you need to delete that folder And activate new update of Booking Calendar.

              If the issue still will exist, please send screenshot of edit content of that page with Booking Calendar shortcode to support @ wpbookingcalendar.com

              Thank you.

  7. Hi everybody

    Is it possible to add email Attachments to mails to be sent to customers (e.g. pdf's of terms of use)?

    Thx!

    • Hello.

      Unfortunately, Booking Calendar does not support the upload or attachments during booking process. Sorry.

      If you need that visitor upload some file during booking process, then please configure in the email template (that sending to the visitor, after visitor made the booking) some link to the secret page, where will be exist some form for uploading files.

      For uploading files, please use some other plugin, then just insert into that "secret" page some form for ability to upload file by your visitor.

      Kind Regards.

  8. Hello, I am looking for some information regarding the paid version. I know the paid versions allow the users to cancel or edit their own bookings, but I want to know how they access this functionality, is it just a page that shows all their listings? Do they need to be a user on the website? And can the edit/cancel interface be inserted into a page via shortcodes?

    If you can show any demos or screenshots of how it looks that would be helpful.

    Thanks Nick

  9. Hi,

    I'm having trouble with getting the message "The time(s) may be booked, or already in the past!". Below are the shortcodes for my form. I'm selecting a time in the future for today. I used the "generate tag" tool to create thee times. Do you have any suggestions?

    [calendar]

    Select Times:[select rangetime "12:00pm-12:20pm@@12:00pm-12:20pm" "12:20pm-12:40pm@@12:20pm-12:40pm" "12:40pm-1:00pm@@12:40pm-1:00pm" "1:00pm-1:20pm@@1:00pm-1:20pm" "1:20pm-1:40pm@@1:20pm-1:40pm" "1:40pm-2:00pm@@1:40pm-2:00pm" "2:00pm-2:20pm@@2:00pm-2:20pm" "2:20pm-2:40pm@@2:20pm-2:40pm" "2:40pm-3:00pm@@2:40pm-3:00pm" "3:00pm-3:20pm@@3:00pm-3:20pm" "3:20pm-3:40pm@@3:20pm-3:40pm" "3:40pm-4:00pm@@3:40pm-4:00pm" "4:00pm-4:20pm@@4:00pm-4:20pm" "4:20pm-4:40pm@@4:20pm-4:40pm" "4:40pm-5:00pm@@4:40pm-5:00pm" "5:00pm-5:20pm@@5:00pm-5:20pm" "5:20pm-5:40pm@@5:20pm-5:40pm"]
    First Name (required):[text* name]
    Last Name (required):[text* secondname]
    Email (required):[email* email]
    Phone:[text phone]
    GNumber (required): [text* number]
    Special Needs or Accommodations: [textarea details]
    [captcha]
    [submit class:btn "Send"]

    • Hello.
      Your configuration of times-slots is not correct. Booking Calendar support values for timeslots ONLY IN 24 HOUR FORMAT. So correct timeslots configuration can look like this:

      Select Times:[select rangetime "12:00pm-12:20pm@@12:00 - 12:20" "12:20pm-12:40pm@@12:20 - 12:40" "12:40pm-1:00pm@@12:40 - 13:00" "1:00pm-1:20pm@@13:00 - 13:20" "1:20pm-1:40pm@@13:20 - 13:40" "1:40pm-2:00pm@@13:40 - 14:00" "2:00pm-2:20pm@@14:00 - 14:20" "2:20pm-2:40pm@@14:20 - 14:40" "2:40pm-3:00pm@@14:40 - 15:00" "3:00pm-3:20pm@@15:00 - 15:20" "3:20pm-3:40pm@@15:20 - 15:40" "3:40pm-4:00pm@@15:40 - 16:00" "4:00pm-4:20pm@@16:00 - 16:20" "4:20pm-4:40pm@@16:20 - 16:40" "4:40pm-5:00pm@@16:40 - 17:00" "5:00pm-5:20pm@@17:00 - 17:20" "5:20pm-5:40pm@@17:20 - 17:40"]

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the timeslots selections on the Booking > Settings > Form page.
      Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      Kind Regards.

      • That was the exact problem, and it's resolved now. Thanks so much!

  10. Hello, I recently bought a paid version of your plugin and have downloaded the file, but now I am wondering how I need to go about installing it.

    - Do I need to just drop it into the WordPress Add Plugin Page?

    - Does it need to be the zip file or can I extract the folder and use that?

    - Does the file need to be renamed?

    Thanks

    Nick